I've been coming to this store for years and have always had great experiences. The store is clean, and the customer service is usually excellent. Today, I purchased a wagon and the young lady who helped me was amazing. She brought the item down, answered my questions, and even offered to carry it for me. She was incredibly kind and deserves recognition for her outstanding customer service. One thing I noticed was that while I was carrying the wagon through the store, the only employees who offered help were female team members. I passed two younger male employees who didn't check in, even though I was clearly struggling a bit. I wasn't expecting anyone to carry it for me, but a simple offer to help would have been appreciated. I also want to recognize the older gentleman outside who checked on me while I was loading my car and made sure I was okay. Overall, this is still a great store. My only suggestion is to encourage all employees to check on customers carrying heavy items. Maybe because I wasn't older or looked like I struggled but it was heavy and seeing me struggle a bit - A small gesture can make a big difference. read more

I normally don't leave negative reviews, but this experience deserves to be documented, especially after the manager told me that writing a review "wouldn't make a difference." I came in to exchange a pair of FootJoy golf shoes I bought here one week ago. I didn't have my receipt on me, so the associate scanned the shoes to look up the "lowest selling price." Their system came back with $19 for shoes I paid $110 for days earlier. When I asked how that number made any sense, no one could explain it. No price history, no verification, no transparency just "that's what the system says." I wasn't asking for anything unreasonable, just a fair exchange based on the actual purchase price. The part that pushed me to write this review was the manager's response. Instead of helping or even acknowledging the issue, he told me that leaving a review "wouldn't make a difference." That's not just dismissive, it's unprofessional. He said he wouldn't even consider making an exception because I had dropped the F-Bomb in reference to their insane store policy and ridiculous lowball valuation. He also demanded that I apologize to the associate for using the F word. For the record, I found my receipt and will be returning the shoes properly. But the principle matters. If their system is generating inaccurate "lowest selling prices," that affects more than just me. I'll be filing formal complaints with the appropriate agencies so this doesn't get brushed aside. I'm sharing this so other customers know what to expect if they try to make an even exchange without a receipt. A $110 purchase shouldn't magically turn into $19 because a system says so and a manager shouldn't act like customer feedback is meaningless. read more

This review is from Memorial Day weekend. Eric helped me in the shoe department and was extremely knowledgeable and personable. He was very patient with all of my questions and went to the back to retrieve various sizes of different styles and brands. He took the time to understand what I exactly needed and did not rush me at all. He was also happy to keep two pairs of shoes on hold in the back while I went to Nordstrom rack. I came back and bought the two pairs of shoes. The Brooks were $170 and the Hokas were on sale for $124 instead of $155. I was a bit disappointed that both pairs weren't less expensive due to the holiday, but it's so important to take care of your feet and I am very happy with my purchases. Jiselle was my cashier and was super friendly and helpful as well. I highly recommend. read more

DICK'S Sporting Goods - Sporting Goods Near Me - Oxnard, California

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It was time for a new pair of Brooks. Brooks have been my go to shoes for comfort. Lately I have had a mean flair up of plantar fasciitis and my old pair of Brook's finally bit the dust last weekend when the mesh developed an obvious hole on the side. Dick's sold the pair I wanted for $164.99 and the official Brook's website charged $165. So they are competitive with their prices. They only have one shoe of each style on display so you grab the shoe you want to try on and either walk up the the small kiosk in the shoe department that has a button on the screen that says "I am ready" or the salesclerks also walk up and ask if you need help. This morning I had a young man ask me if I needed help. I showed him the 3 pairs I was interested in and he went to retrieve them from in the back. He handed me the boxes and left me to try on my shoes. It was nice to not have him hovering over me. I then decided on one pair and went to the cashier to check out. The store was clean and I didn't really look around the store as all dick's are similar in layout. But they did seem to have a lot of running shoes to choose from even some brands I have not heard of. read more

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Went in looking for a belt and Christian directed me to the belt area And found me a nice Nike belt. He was engaged and stopped what he was doing to help me. Great vibe great kid and great service read more

Amazing store. Great customer service. Brandon & Isabela are always willing to help when my kids and I come in for new gear. Brandon is very hands on with tons of knowledge to share. read more

We came here to purchase our child a set of clubs for her school golf team and the employee named Nicholas helped us out. He was so attentive and explained thoroughly how to best choose the right clubs. We ended up buying a set with a bag and all and our kid LOVES it! They were also having a great deal and discounts on sets so we really got the most bang for our buck! Thank you Nicholas and the awesome and friendly staff at Dicks in Oxnard! read more

Came to get something I needed for my son. I like the vibe in here, but everything seems soo pricey. Staff is kool, I found what I was looking for. read more

At Dicks in the shoes department Ashton was so patient. His knowledge about the tennis shoes was great. He answered all of our questions, even after coming back 4 times. Because of his great knowledge and great customer service we bought a pair of tennis shoes. Thanks Ashton read more

AGAIN! I am very disappointed with the lack of restocking in your fishing section. Each time I visit, the shelves are empty or missing essential items such as lures, fishing line, and basic gear. It is frustrating to make repeated trips only to find the same issue. As a loyal customer who regularly shops for fishing supplies, I feel this neglect shows a lack of consideration for customers' needs. If this section is not restocked more consistently, I will be forced to take my business elsewhere. They don't add any new rods or reels made for bigger baits or anything. VERY BAD WORK. read more

A pleasant surprise that we found what we were looking for. Our friend searched for a backpack for camping. Since we shopped at the Nordstrom Rack anyway, we walked along the strip mall to Dick's. Everyone was busy restocking, but when asked, did point in the direction of the camping equipment hidden behind the fishing poles in this vast store. I finally figured out each corner contained bicycles, or golf stuff, or camping gear while the center of the store was sporty clothing and shoes. Items were not well marked, and we never did find women's socks, but we did find the backpacks, and they were half-off, so our friend was happy. Prices seemed high compared to Big 5, and service was efficient but not friendly. I prefer REI. read more

When I'm in the area I will stop in here to see what, if any, Dodgers merchandise they have in stock. I didn't buy anything this most recent visit but I do like the variety they carry. This location is in the Esplanade Mall right near Cost Plus World Market and it's a very large store. I can spend hours in here if I'm not careful with my time. Retail/Customer service (such as it is) has changed so much over the years. I understand the employees are instructed to "greet" each customer as they enter, but to me, that doesn't mean yelling at me as soon as I set foot inside. The personal touch isn't displayed here. I am much more apt to purchase something if (pre- "the covid" times) employee comes up to me to greet me. Yelling at me from across the store is a turn-off. This location carries a ton of Hydroflasks and I usually go down that aisle to see if they have any new colors or exclusive ones. I do recommend this location overall. If you need something specific I would probably try a smaller/different biz though. read more

DICK'S Sporting Goods - Dodgers. 10/5/2020 - Sporting Goods Near Me - Oxnard, California

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Were not helpful and lazy to look for the pair of casual sneakers requested. Was told were out of stock when in fact had to pressure the employee to go find the size required and did indeed find the shoes. read more

My kids like this place. You can find shoes and any sporting goods. It's a bit pricey but if you got it get it.

Forsure going out of business soon. Quarter of the store has no pricing on anything. Overly priced products for dicks like they're REI read more

DICK'S Sporting Goods - Sporting Goods Near Me - Oxnard, California

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Went in, in the morning to get a birthday gift. I needed to come back in a few hours to pick it up and they put it on hold for me in my name for 24 hours. Came back within a couple of hours and lone behold the 24 hour hold meant nothing and they sold it to the next person who wanted it. Told me I was out of luck and said sorry you can order online. No discount or coupon code. read more

Came by to buy a Yeti. Very impressed with this store. Huge variety of items. Line was a bit long but a very nice young man, let us go in front of him. The cashier was very nice and that made up for the long line. read more

While my grandson was visiting during Spring break he purchase a bat for his upcoming season. Unfortunately it didn't hold up to his power hitting and snapped. Couldn't get it replaced in Indiana for whatever reason. We had the warranty and receipt. Came to my local store showed them the picture, warranty and receipt and they replaced it immediately. No BS or Hassle. The bat was shipped out to Indiana today. Thank You Dicks for training your local staff (Aaron) correctly on how to do business and customer service. The on site manager (Brandon) and staff were exceptional. The knew the product and the associated cost. $253.00. In and out in 20 minutes. Thank You for taking the time to get it right. We'll see you again soon. read more

DICK'S Sporting Goods - Power Hitter! - Sporting Goods Near Me - Oxnard, California

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The service was amazing thank you Kaitlyn for helping me such an amazing employee, miss guuurl deserves a raise for her good customer service!!! She helped me find what I needed and looked on her device to see if it was in stock and prior to that another cashier said she didn't THINK the item was in stock or bother to even look she had a bit of an attitude didn't catch her name :( read more

This store is super unorganized and the management is terrible. I went in to buy my son a new bike for his birthday when I noticed energy drink bottles everywhere. It looked so trashy as they were hidden behind things. I also had no service I waited for 15-20 minutes on a slow day. And when they helped me seemed disgruntled and I felt as if I was inconveniencing them. They literally would not shut up about the protection plan. read more

I ask for a size 7.5 they went to check and then they said they don't have 7.5 no more and they said some pick them up right now but no one was there. read more

Excellent choices & speedy deliveries with running g shoes. Nike leisure shoes, & running shorts! I find their selection & prices are better than Sports Basement. read more

I just wanted to give a shout out and a big thank you to all the staff who helped me today at the local Oxnard store. Your exceptional customer service goes a long way and I must tell you I was truly impressed with all three associates that helped me. I want to give a special thanks to the store manager Teddy Bader Going above and beyond and truly showing me concern for my very minor issue. Thank you Teddy. I promise when I need anything I will come back and shop with your store. You definitely made a difference. My hat is off to you and your staff. You guys absolutely exceeded my expectations. read more

DICK'S Sporting Goods - Business card - Sporting Goods Near Me - Oxnard, California

So first things first I saw online they had 64 oz hydro flask went over and to look found out they sold out of them and I was like it says online that you have them and you don't they said sorry we haven't restocked because the shipment so there's no grey one or any other color in 64oz so I left read more

We were beyond happy with our shopping experience here! The staff are what make all the difference in the world! Aaron, the Manager was super knowledgeable and kind! Aaron helped to guide my son to find the right baseball bat for him, allowing him to try many and giving facts and hints.... it is clear he knows his stuff! Also with big purchases like this it is so refreshing to not be in a pressure to buy situation. I will absolutely go back here for our next purchase! Furthermore, Jose checked us out and he was an absolute joy. So positive and kind, made our buying experience even that much better! :) read more

Friendly staff. Good selection and great prices! Always a sale of some sort going on.

Went in today to buy baseball cleats for my son and my husband asked the employee to get him a 7 1/2 in men's size. Well, we get to the register and the cashier Jose read back the size to us and that's when we realized the size was incorrect, it was a women's size 7 1/2 , he was apologetic and right away got ahold of the another employee to locate the size. We felt as though we were holding up the line and he reassured us we weren't and all he cared about was helping us out . Jose has exceptional customer service! read more

Horrible service. Left after waiting for 30 min to have someone find a shoe for me. Asked another associate and that person seemed to be upset with me for even asking. read more

I ordered shoes online for my mom and I and they didn't workout! BUT I called and the girl on the phone was extremely helpful and patient :) Then I went in and they did a refund with katelyn I believe was her name and no issues it went very smooth. Plus as soon as my friend and I walked in the manager there immediately welcomed us and directed us and was ready to work. Nice selection at this store love this place! read more

Shout to JAMAR in the bike section. I went in today to buy a bike. JAMAR was extremely patient, helpful and knowledgeable. He even inspected my bike before I took it home. I had to exchange the first bike because after 5 minutes of riding it once I got home I knew it was too small for me. I went back to DICKS and the entire staff was super understanding and let me exchange my bike for a bigger frame. Shout out to DICKS and JAMAR for making my experience smooth. I will be back to DICKS for my sporting goods. read more

Trash customer service especially by Katelyn the cashier. Walked in for a return and instead of taking me at the register told me walk to the line just to walk back when clearly I was the only person there. Clearly no common sense and crap service. She even had to micro manage the cashier about the return lol. read more

It's ok sporting goods store, nothing too special. The selection was ok and the prices ok and the service ok. That's just too many ok's.

Horrible Wouldn't sell a fishing license renewal without an Id. My niece doesn't have an id . Big 5 sold me mine with just the old license. Walmart sold me hers no problem. Crap! Never spend another nickel in your stores read more

I came in to look at women's mountain bikes and the only person able to help me in store was the golf associate. He had no knowledge of bikes at all and seems flustered that I had asked him to pull down the one mountain bike they had hanging from the ceiling as I had questions regarding sizing before ordering since the bike color I wanted was not in the store. They only had a size small and I wasn't sure if I needed a small or medium as I was right on the edge of the two sizes per the sizing chart. I had to blindly order the medium size bike hoping the size was ok. It took several attempts plus a manager to get my order placed. Upon recieving my order at my home, I called dick's and I was told that no associate was able to take my bike in for the build. I brought it in the following day when someone was suppose to be in to handle it and was then told it would be done the next day upon signing the build paperwork. I never received a call that following day so I called on the second day and spoke to the manager Sarah and was told it had not been touched. I told them I was expecting it the previous day as quoted by the associate Chris N., so they said they would have to get someone to come in to build it and then was called 30 mins later saying it was ready. (That was quick as they had no bike builder there at the time I spoke with the manager). We picked up the bike, to find out that another golf area associate had assembled it. We get it home and notice the front forks were on backwards and the front brake was on the wrong side since they had put the handle bars on the wrong way and it messed up the whole way they set it up. We called and had to bring the bike back in and the same employee that messed it up attempted another go at it. He was able to correct it. The only thing I am able to say that's good about that store is that the golf guy that assembled the bike was very friendly and apologetic for the error in build. I do not blame him as he does not work that department and did the best he could upon the managers request. My overall experience is way below satisfactory. Had I been able to return the bike, I would have (because it's slightly too big, which is not surprising with only 1 women's mountain bike on the floor to sample or purchase) but was told once it leaves the store it's not returnable..... never again! I bought the GT women's Laguna Pro Mountain Bike in Green Incase anyone was wondering. The seat is very uncomfortable but the bike looks nice and rides fine. read more

DICK'S Sporting Goods - GT Laguna Pro Women's Mountian Bike - Sporting Goods Near Me - Oxnard, California

Got the answer I needed but the individual staff member who helped me make Caucasian with tattoos seemed in a rush to help me didn't even stop walking sheesh! You tell me how you would feel. read more

Was in the area and decided to stop in and shop their ammo prices. Prices were high as expected but saw a rifle that caught my eye. I pressed the button and waited for help and after 10 minutes someone finally showed up. I asked if I could see a rifle and he said he needed to call for someone as he didn't work in that department. After waiting longer he said the only person was at lunch and wouldn't be back for 20 minutes. Really there is only one person in the store that can work the gun department. I asked if he could at least go behind the counter and confirm the caliber. He said he was not allowed behind the counter and I could come back. What a joke. Good luck selling any guns or ammo with this kind of service. read more

We loved shopping here today. Despite the bad reviews, we went here because they were out of the cleats we needed pretty much everywhere else. They were great on the phone. In person, the store was clean, had a great selection and Joel in footwear was absolutely charming and got us just what we needed. Fishing section was excellent. Surf/beach clothing also great choices. I don't get all these bad reviews. New management? We can't wait to drive down here again to shop some more! read more

If I could give zero stars I would. I was in Europe recently and got notification on my phone that someone bought a $400 ping golf club on my account and picked it up at the thousand oaks store. I immediately canceled my credit card upon returning home. I notified the store as I was extremely disappointed that they emailed me from Dick's asking me how my service was when I picked up my golf club. Obviously, no one checked the ID to verify who was picking up the golf club that or check the credit card as obviously they didn't have a physical credit card so there was no proof as to who that person was. Upon emailing, the store the manager of the store emailed me back, requesting me to file a police report, for me to look up what the transaction number was when I had nothing to do with anything, and they were expecting me to do their foot work. This company is ridiculous and the Thousand Oaks store manager should be fired. read more

Very unorganized store. I was looking for particular Nike shoes and their dickssportinggood website showed the Oxnard location had them in stock. Upon arrival I was not able to find them and the employees had no idea either. They double and triple checked and it showed in their system that the shoes were available in stock at their store but they had no clue where to look for them. I was told that they'd check again and let me know the following day. Obviously, I didn't get a call or any sort of a notification from them so I decided to drive up there again. When I arrived the second time, the staff told me they didn't have them after all. Keep in mind that the website still shows that these shoes are in stock and available for pick up. I gave up on the shoes I was looking for and decided to find another pair of shoes. Found Nike lunarglides that I liked and it was my exact size , but again because of how the store is unorganized the second pair of those shoes was nowhere to be found. They only had the display version but the second shoe and its box was misplaced somewhere else. Absolutely unacceptable! They offered to ship them out to me but I said don't bother. Found them on eBay for $35 less and received the next day. I won't be stepping foot in Dicks store ever again. They wasted my time. Would give ZERO stars if I could. read more

Great place! They honor the price matches and friendly faces! Thanks guys for my go to fishing and camping gear!