I'm glad to waited a day to write this review, as usually one's anger subsides after a day. I'm unfortunately still VERY dissatisfied with the service that I received yesterday at Dick's. I purchased a Stoeger Condor Field Shotgun from Dick's at the end of June, in part to receive the manufacturer's rebate, as well as being able to handle the specific firearm that I was going to purchase. The gun I was very happy with, I wound up buying the store's model despite a nick to the stock (merely a cosmetic issue). Dick's store policy for selling firearms is for the customer to wait 11 days rather than the usual 10 day waiting period so that there is no confusion as to what time the firearm can be released to the purchaser. Unfortunately, I went out of town for the weekend on what was to be the 11th day (7/9), so I had to wait until yesterday to go and pick up the gun. After waiting at the firearms counter for almost 15 minutes, I searched the store for an employee to come and assist me. I found someone in the shoe department who called over Andrew, who apparently was the manager on duty. Andrew then went to the back of the store after taking all of my paperwork, which was in order. Andrew disappeared for almost 20 minutes, then came back to tell me that he was unable to release the firearm to me as he does not have the proper credentials (he does not have a DOJ Instructor # to complete the safe handling of a firearm requirement of the State of California). He told me that the man normally in charge of these things had called out sick. He then called his manager, who confirmed that there was nothing to be done for me. I'm sure Andrew's customer service training included to never get upset, to remain calm, and to remain polite with a customer. Andrew did succeed at all of these things. Where Andrew failed was at the SERVICE part of customer service. When wasting a customer's time and money due to store mismanagement (which is exactly what happened, my time/gas was wasted, and I was told to come back and deal with this process again because their store was not properly staffed to accommodate my transaction), Andrew's response to me was a blank stare telling me that it was "unfortunate". I'm certainly glad Andrew was trained to inform customers when a situation is unfortunate for them. Though, I certainly did not need his help in seeing how unfortunate the situation was. I asked if I was supposed to call ahead to make sure that they were properly managing their store? Why even have a firearms counter if they could not indeed sell firearms? Andrew had nothing for me. Absolutely nothing. I sat there and tried to help him brainstorm a solution for our problem, find someone from another store that could finish the transaction, perhaps the manager that he phoned twice could help (is it unreasonable to expect an employee to come in to finish a sale...I mean, I was being asked to come in a second time as a customer). Andrew at no time offered any sort of goodwill gesture. Heck, how about 10% off of my next tiny transaction, like on a t-shirt or something? Save me sales tax...how about that? That's a small gesture, but would have been appreciated. I got nothing. I never even asked or suggested that I be given any sort of discount, just tried to help him make the initial transaction. It's almost as if it didn't even occur to Andrew that this was a possible. Just a blank stare, and the confirmation of how "unfortunate" the situation was. My solution: I returned the gun. Right there on the spot. It means I had to eat the $20 DOJ background check fee. I was willing to do so. And it may seem like this was out of spite, but with so many alternatives for purchasing this gun or with purchasing anything, why should I give Dick's my hard earned money and reward them for bad customer service? I asked Andrew if he understood the ramifications of me returning the gun. Sure, a measly $500(!) transaction no longer on their books, but that I would NEVER buy something from them again. Don't they want my money in the future? Don't they want me to continue to shop there? Don't they understand that everyone that I talk to will hear about how terrible this experience was and I will encourage them to not buy there? As consumers, we ultimately vote as to which businesses will thrive through our spending, and I have a feeling that this particular location may not have much of a future... Don't waste your time here. I've done an FFL through Turner's, p2k (El Cajon), and Big 5. All very straightforward experiences. p2k was actually a great experience, very efficient. read more

I recently bought a paddle board at this location. The store let me pay for the board and then held it for me, while I figured out a way to transport it back to my apartment. When I took it out on the water for the first time, I realized this board was WAY too heavy for me, and more importantly, the board sank in the middle. Not what you want in a paddle board. So, I called the store to inquire about a return. I spoke to Roger, the manager, who said that since I took the board out on the water, it wasn't eligible for a return (which is dumb...how am I supposed to know if I like the board or not until I try it out?) However, Roger allowed me to bring in the board for store credit. He and his team were super accommodating and let me bring back the paddle board without issue. I do wish that I was able to return it for a refund, as now I feel trapped into buying another board from Dick's Sporting Goods, instead of being able to buy a board from a local shop or other store. All in all, Roger and his team were great and I appreciate that they went out of their way to make this customer happy. read more

Big place but not lots of staff. I could not find anyone around to ask questions or to find specific products.

Worst service in the city. Terrible shoe selection and what they have are ugly.

Clean, fully stocked, helpful representatives, and great location.

Horrible. Went in to look at rifles as this is the only location in San Diego that sells firearms. Approached the counter and started looking, the worker was assisting another customer but gave no "ill be right with you" as a courtesy. So im just standing there for about 10 minutes. The worker walks the other customer up front with his order, no big deal, im still patiently waiting to even be acknowledged (now been standing there for about 15 minutes unoticed.) The worker comes back to the firearm section i assume to grab something else for the other guys order, walks right past me without saying a word, checks something on the computer, im still standing there unacknowledged for about 20 minutes now, the worker stops on the computer and walks right by me STILL without even saying a single word to me. He has now been to the counter twice and walked right past me twice without saying a "can i get someone to help you?" Or maybe "hi?". So he finally comes back and is like "did you need something?" I tell him i would like to see a rifle so he continues to call for someone on the radio to help, when she comes she is helping another customer as well so i am back to waiting, as i watch him and his back up both acting like im not there again i realize ive been standing there for 45 minutes. I had enough and walked out. I couldn't even get a "hello" until standing there for over 30 minutes unacknowledged and when "help" finally came i was back to square one. Absolutely terrible "customer service" and i would not trust them with a firearm purchase if my life depended on it. read more

I was in this Dicks location on Wednesday, February 25th around 8PM. I went in to buy a ping pong table and asked the guy for help and his reply first started with "well, are you going to buy one?" instead of just walking over and asking if I had any questions. I was ready to buy the one I wanted and he phoned his manager who apparently was in the back and then I was told it was to late to buy one even though it was 8 and they closed at 9:30. Then it went to "do you have a truck?" and I said no, and then they said "no way will it fit" even though the sign says "Fits in most cars and SUVs". I asked could I see the box to see if it'll fit and they repeatedly said no. I was planning on spending a couple hundred dollars on the easiest sale possible and told them I wanted to buy it and I'll figure out getting it home. They told me to go next door and rent a truck from Home Depot which was a pretty stupid piece of advice. I have never complained once in my life to a company but this was just mind blowing to me that they didnt want to make $250.00 dollar sale. I now have a bad taste in my mouth about the company and I'm not sure if I want to give my business to a store that doesn't seem to care. This store is probably great to shop at if you can grab things yourself but if you need help, you might out of luck. Thank you, read more

very awful costumer services. always check your receipt because they constantly overcharge, possibly on purpose or by sloppy work.

Worst customer service anywhere. You would think that for the high prices they charge, they could at least afford to hire competent, polite employees!! Never going back. Order online people. Don't go here. read more

Store is great! Insurance purchase for product replacement is terrible, the worst experience ever. After you buy something, Do Not buy the additional insurance package. Dicks has a great selection, great service and employees and a clean nice looking store. They help our community sports programs and give back, so because of those things I will continue to shop at Dicks and Support Dick's Sporting Goods. However, I was recommended to purchase the additional replacement insurance in case the product broke or ripped within the 2 year time frame. The product did tear and so I called Dicks and they said that it was over one month so they don't keep receipts on file I would have to call back to get their headquarters to give me the info even though I have a Dicks member number so you'd think it would be easy. Never mind that, after a better search I found the original receipt and contacted the company directly. They opened a case and told me that I didn't need to send the product back because it would be combersome to mail and since it was less than $75 that they would just send me a check for the cost because they believed my story. No check came. 3 months later, I re contacted them and they were much more formal and sent me an email regarding how to send the product back and to now include the receipt and some other info and they would be attaching a mailing certificate. The email came but the mailing certificate doesn't show up on the iPhone. It just became too much hassle. I tried one more time and the guy said that since I didn't send the product after the case was opened within 30 or 60 days that the case was now closed and that I couldn't open up a new case. Ridiculous, I bought the insurance, the product broke and I contacted them within the time frame and they gave me the run-a-round until they could say that it didn't apply anymore. Do Not buy the insurance. Dicks should have done better research when attaching themselves to this independent insurance company. read more

Came in here to buy a swim suit for my kid and to get a box of ammo. Waited at the counter 10 minutes and pushed the help button. Clerk came over and shut off the button and told me someone would come help. Another five minutes and I hit the button again. Same guy comes back and tells me there's only two people who work this area and they're both busy. I ask for the manager's name and he tells me he can't tell me that. I look at his name tag (Bryan) and he covers his name. This place reminds me a lot of a sporting goods company that just went out of business. Perhaps it's the same lack of service that drove that company to close. Stay away from here if you need any human interaction. read more

So I went to dick's Sporting goods in point Loma on Midway near Target to buy my Lady some running shoes and to buy me some baseball socks. I walked into the store and I like the way everything is organized and well managed. I was having trouble finding the right shoe until I met a man named Roger who is a pretty big intimidating guy at first glance, but he was so nice and helpful I couldn't believe it. He knew everything about everything in the store. Whatever I asked him he had an answer to it. He was able to guide me into buying the right shoe for my lady. This guy knew off top what shoe he had in stock and what sizes and he even helped me pick out the shoe I needed specific to my price range. He knew where all the equipment was and even though he was helping me he did not leave any other costumer hanging. As he was helping me he was also helping anybody else who kept constantly coming up and asking him questions. I believe he was a supervisor of some sort and he knew A LOT about every sport and all of it's equipment. Usually at stores like Sports Chalet or any type of sporting goods stores you either get someone who only knows about one specific sport or maybe a snobby person who gets annoyed at all the people asking questions, not Roger though. Roger was so attentive to every single costumer in the store I literally sat and watched this guys motor and passion for sports unravel right in front of my very eyes. He did not skip a beat with his work ethic and Roger was on top of his game. I know now where I should go to buy all of my sports gear as long as Roger Evans is there I know I am in good hands. 5 stars aross the board This guy can easily manage his own store what a boss! costumer service at it's finest. read more

I was just there tonight. 3/5/15. It's a big store with low inventory and high prices. Customer service sucks. This store is doomed for failure. How they stay in business ? I don't know. Sports Chalet is so much better. Don't waste your time in this store. I'll never set foot in a Dick's as long as I live. read more

They are horrible with service at this store. They are not organized. Second day I have come here and had to wait because they do not know what they are doing. read more

Had an associate Krystal help us and she was amazing! Helped us out during the crazy holiday rush and went above and beyond! Amazing customer service!!! Thanks Krystal from apparel! read more

The Nike mercurial vapors I got are very comfortable. The service was great too. They gave me a on counter discount on the cleats! I would go there to buy more soccer cleats! read more

Although many things in the store can be pricey, we came here after looking all over for good deals on bikes after our 2 bikes recently were stolen. The manager helped us out and gave us a tremendous discount on two great bikes after hearing our sad story. It turns out that they had a better selection of mid-range comfort type hybrid bikes than most any other store in San Diego, including bike shops, and even without a discount, their prices would have been also incredibly reasonable. We really appreciate the personalized assistance we received and love our new bikes! read more

Called to see if they had what I was looking for, they told me they had it but when I arrived they said they didn't. Talked to the manager named Tom who was a complete jack*** and unprofessional. Wanted to tell him how he reminded me of a hobbit or a really short fat Fred Flintstone, but didn't because I'm not rude. All in all the store looks very nice, but the customer service is terrible. Wasn't greeted either, I'll keep my distance. read more

I walked in here looking for two very specific items. I had questions about those items but could not find a sales associate. I had to hunt down a sales associate. I asked, showing them an image form their website, hey do you have this product here in store. Apparently the sales associate was lazy. He replied with no. Another one came along and I re-asked my question...and guess what the product was on the end of an aisle, literally within 20 feet. WOW. Both sales associates raced off without asking if I neded anymore assistance. I still had a question about my other product, and so I had to hunt down the sales associate yet again....and was given a quick few word answer and the person again quickly walked off. Wow. overall very poor customer service. Will avoid this store in future. read more

Not much of a selection for archery stuff and the guys their are kinda dumb asked to look at a range finder the guy handed it to me and explained it didn't work due to no batteries.Bought some arrows asked if they could cut to size they told me the guy that does that wasn't there.Maybe just stick to selling clothes. read more

I have been to this store a handful of times and I am not at all impressed! twice I tried to buy running shoes. 1st time there was NOBODY around to help me get my size of shoe, despite me asking other areas multiple times to get me someone. Today I went in to buy running trail shoes. Someone was there in deed. I ask may i have this shoe in my size to try on? He said "do you know those are for trail running?" NO shit asshole I can read!!! derp!! He comes back with a different shoe in a different color and tried to say these were better etc... ya 50 dollars more money too ass hole. I said I did not like the color, he slams the box closed picks them up and says ya no girl likes the color, (very rude) and he starts to walk away. I said, WOW, thanks a lot I will go someplace else, he turns around and says, " Thank you have a nice day" Are you fucking kidding me...... WOW, customer service these days is way bad. read more

I have not been to Dicks Sporting Goods before until recently receiving a gift card, so I decided to check them out for a pair of shoes. I went there with my 5 year old son and spent about an hour trying on several pairs of Nikes. The guys in the shoe department were great. I wish I remembered their names because I would like to have given them 5 stars for their customer service. I finally decided on a pair of shoes that I really liked. I picked the display model as it was the only 10.5 they had which was marked $99.00. Upon checking out the cashier said "that'll be $129.00." I was floored. I explained to the cashier that these particular shoes were marked on as the display model at $99.00. He then proceeded to call back to the shoe department who said that I was mistaken. Now I'm upset and disappointed. I explained to the cashier that this was a mistake on their part and they should honor the price. He said he couldn't. I told him forget it and began to walk out. I stopped and asked the gal at the next cash register to please ask a store manager if they could honor the price that shoe was displayed as. The manager said no. As a business owner, I tell my staff and managers if there is a price that is misquoted to always honor it for our customers. That's just good customer service! Unfortunately for Dicks Sporting Goods they don't have a similar policy. I can't recall the last time I spent this much time to write a review on Yelp for any business, That's because I usually don't. It's safe to say I will not return to Dicks anytime soon. You may have a better shopping experience. Just make sure you confirm all marked down pricing before heading to the check out. read more

I ordered an item online and got it on time. Some sort of "discount" was also applied and so apparently I also got a good deal on my item of like 30 bucks. So that part of the service was good. However, the sandals (my item) were clearly used already and were sold as new. That didn't bother me. But even though I'm not good with keeping up with internet selling laws, I'm not sure if that was legal. Anyway, the nike sandals (They were Nike) were also poorly designed for human feet, which is the main reason why I was returning it (Like I said, didn't care if it was used or not at this point). I tried them out (Because you can't freakin do that online) and realized within seconds that the sandals were poorly designed, given the large amount of chaffing it caused on my feet. I didn't even walk that much in them (because of the damn freakin chaffing!). Anywho, to do what is natural after a product you try out doesn't work out the way you thought it would be based on its description or what have you, I went ahead and drove all the way to this store in order to get my money back, even though the website said it didn't accept items that were already open and weren't in mint condition (Assuming mint condition is what they sell it to you as LOL. Freakin con artists). Maybe they might be reasonable and realize that you can't be sure of an item without trying it first I thought. My first time buying from this chain online, and my first time stepping into its respective store, and I was denied the returning privilege and given a zero tolerance policy from a pretty calloused seeming manager who only cared about "Selling condition" of the product (Even though they sold these crap used sandals to me and the condition they gave it to me in was one of the reasons why they couldn't buy it back). They literally said, the soles are dirty (There was like a thin layer of chalky dirt that could be wiped off with like a napkin), I'd been walking too much in them, and that I couldn't sell it back because they couldn't sell it to other people either. I'm sure if the cashier worker and / or the manager that "attended me" (It was a cash register dude and the manager) were to read this they would probably remember me and still not have any remorse for the client, or common sense to think about how first impressions of a client are the most important, and eventually their words are enough to reach the people in charge that can potentially fire their asses. At least that's what I am hoping to achieve by posting on this website, or something justifiably similar, as unlikely as that sounds. In any case, never am I returning to this store, or any other Dick's Sporting Goods stores for that matter, and never am I purchasing online again from them either - applying my own zero tolerance policy to them (Would give them a zero star on here if I could). Additionally, I'll actively spread around the con artist-type of service I was treated to, in person and online, to emphasize how badly other people might be treated. And I've got a big family with more friends into sports than anyone needs to have. I'm a freakin Mexican. Who loves his sports. Karma is a bitch, but social karma is a real bite to your stingy ass. The manager even asked me with remorseless demeanor at the end if I wanted to throw them away after "I had realized there was no way to sell this back" and that he'd throw it away for me - probably to keep it, and sell it to some other poor idiot like me and make a quick buck. No, sir, this is not how transactions function you unethical thief. Buncha dicks you all truly are. After all that, I decided to just keep them. You never know when a non-human who happens to have feet that can't get chaffed and who needs sandals will need them; I've got them still and can't donate, sell, use, or throw em away. Thanks again. Dicks. read more