Went in today to get some baseball gloves broken in for my nephews. I didn't get the initial employee who helped me. But he was great as well. Rick took over and he shared awesome stories. He is knowledgeable in baseball and advised me to continue breaking in the gloves! I appreciated the time and expertise. read more

I like how the in-house gym market is growing to include an ice pod & your own sauna box. These things are epic cool and small enough that you can put them in yo tiny SD pad. Customer service is scarce and rando, some are happy workers while others were not so cool and a bit annoying. Good thing we allll gots the internet to be our #1 CS. read more

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Krystal is not a happy representative. Customer service is lacking. Her attitude for no reason is just very unappealing. Krystal was unpleasant to deal with - she was one of 2 cashiers behind the counter when asked which register to go to she seems bothered and blew me off. Mind you I have 4 Yetis I'm buying and Gatorade. I'm thinking about going shopping elsewhere and returning the items I purchased mainly because of her poor disposition and attitude for nothing she just doesn't want to be there. I purchases my 4 gets 1/2 gallon water and it was $300 and she expected me to juggle those and the two Gatorade powders to my vehicle. I asked about a bag she replied in the most rude way not that will fit your purchase. Well then give me two bags she placed a bag on the counter like here and I simply placed 4 of 6 items in. It worked just great thanked her for her help and let her know she was a big help. I'm writing this in the parking lot going to give these away as prizes but thinking of shopping somewhere else and returning these. Krystal needs to be retrained on customer service and needs to have her attitude adjusted. If I see her working again I'll walk out mind you I purchase a majority of my sport equipment from Dicks so I'll have to find another one to give my business. Any place that has this person as an employee doesn't deserve my business. read more

I'd like to thank Courtney for helping me locate my products. She went the extra mile, which I really appreciated, especially compared to the first associate I asked who walked away without assisting me. read more

Whet to get some new shoes for the wife and myself pulled up to dicks and the team in. The shoe department were on it they were busy but still were able to tend to a plethora of customers. They didn't have the shoes we needed there but were able to order the color way online at the store and should be getting them real soon. read more

DICK'S SPORTING GOODS is one of the stores where we get our NORTH FACE clothes and thats mostly the reason I come here. But recently I was here often for a whole week. Not for clothes this time, but for their STANLEY products. My husband uses Stanley cups and I never pay attention to it. But I accidentally broke my husband's Stanley cup cover, so I went to Dick's right away to look for a replacement and Wow, when I went to their Stanley aisle I saw a beautiful colorful WALL of Stanley cups! I bought one for myself and tried to put my drinks in it and the Stanley cups really keep drinks cold or hot for hours. Within a 1 week I bought 10 Stanley Cups, and a few of them I got from Target, but DICK'S SPORTING GOODS has the largest selection when it comes to Stanley cups and colors. I mostly get the 40oz cup for $45.00 each, plus tax. They come in different sizes and styles, it's your choice on which one your hand is comfortable holding I also tried Dick's Sporting Goods' "Pick up in store". I ordered them online and it was available for pick up within 2 hours. I ordered a Stanley Classic Vacuum bottle that holds Hot drinks for 38 HOURS, cold drinks for 35 HOURS, and keeps ICE for 6 days. When I came to retrieve my order from Dick's, it was nicely packed and handled with care. But the only problem i encountered is i cant find any employees around when i needed help to reach a cup on the wall , the only one i saw was at the Cashier area . read more

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I just went in to purchase a pair of new running shoes. I went to the cashier, Krystal, had the an attitude. She never once smiled, she just shrugged everything off, she was overall rude. She didn't make eye contact, she's just not happy. An attitude like that gets you very far. read more

We went to Dicks in Point Loma to get a bike for my son's birthday. Cliff was extremely helpful, got him all set up, and made a big deal out of his birthday. The whole experience was so fun and successful thanks to Cliff! read more

Rick did such a wonderful job of helping me find a last minute gift for my husband. I'm grateful for his positivity and jovial personality on Christmas Eve, especially amongst the madness of traffic and crowds! read more

This location does have a nice setup but lacks variety and customer service. I went had a few pairs of pants I wanted to try on... all but 1 dressing room was functional. I was waiting over 20min in line for the dressing room when I asked an associate to please get her manager because I wanted to find out what the issue was. The young lady giggled as she called her manager over on her little headset When the manager came he told me that people have been breaking locks and that they were waiting for the locksmith to repair. LOOK that is not my problem.... These people waited until the situation got bad then when they were down to one fitting room they decided to call the locksmith... awful. AND the restrooms were not operating... read more

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Employee in shoe department said no word to me and just dropped the shoes by me I asked to try on, and walked off helping everyone else. Everyone should be treated equally and I did not get the same treatment as the others. On Monday 1/19/2026 between 5-6 pm. read more

Carlos at the cashier was so very helpful and professional! Please give him some recognition as he was very patient and did it all will a smile. He is definitely an asset to Dicks! Mahalo! read more

DICK'S Sporting Goods - Carlos is the best! - Sports Wear Near Me - San Diego, California

Wow! My boyfriend and I went to the Dicks Sporting Goods in El Cajon a few days ago and had an awful experience with the employees, but tonight we came to this location and it was amazing! Johnny and Sandra helped us and they both were so friendly and so helpful. This location had a great selection of softball bats and gloves and we left so happy. I don't usually think to leave reviews but they were so nice I just had to. :) read more

I have always had THE best experiences here but today was beyond great. Ren spent so much time and effort getting me the help I need with bikes. Then Ben offered to assemble the bike while I waited. I am so grateful to them. Thanks Ben and Ren!! read more

Where are the employees? We came on a trip and saw there was a Dicks here and my husband wanted to see if they had Sand Diego soccer jerseys. We couldn't find an employee to help and when we did he rolled his eyes at my husband and shook his head to say no before my husband finished his question and began to walk off while talking a sip of his drink. We thought that was very rude. Then when we found something my husband liked and decided to check out the cashier was so over her job which I get but the employees here have to up their game in customer service. Kinda disappointed and wouldn't come here again. read more

Great customer service from Kaya. She went to the back stock and on the floor to find me a variety of colors of the Patagonia Atom Sling. Thank You read more

The location at 11690 Carmel Mountain Road ( Carmel Mountain Plaza) was a disappointment with respect to bad customer service. I bought a soccer ball there for my daughter and the air stem was incompatible with my pump, so I went to return it and Roger and the high school girl at the checkout counter argued with me for 20 minutes and said they wouldn't take it back. It was brand new and in the box and I had my receipt and only purchased a couple weeks ago. I just went to the Dicks on Auto Park Way and the cashier took like 30 seconds and returned it. My daughter is young and we would have most likely spent thousands of dollars there over the next few years as she is young and loves sports, but I will never go back to the Carmel Mountain Plaza location again because of the bad experience. read more

**HIGHLY RECOMMENDED** just wanted to formally thank Dick Sporting Good (Sports Arena San Diego) manager Steven and his staff. He went above and beyond and completely exceeded our expectations with our most recent bat purchase. Their store is huge and has the best selection of sporting products in all of San Diego. We appreciate Steven taking the time to setup the batting tee area and also his vast knowledge about the different baseball bats we were considering. His professional and kind personality made the entire experience enjoyable. Our son recently used the bat and was 3 for 3 with a triple. Wow what an amazing experience. Wishing Dicks Sporting Goods (Sports Arena San Diego) only continued successful into the future. If you are looking for an any type of sporting equipment go to the DSG (Sports Arena) first they won't let you down. read more

Shoutout to Megan! She was absolutely amazing on a busy saturday in the shoe department. She made sure everyone was getting helped and checked in when things took a minute. Made the overall experience great! read more

My review is solely in regard to a bike purchase and assembly. Purchase itself was online and had sent to my residence, that part went decent enough. My complaint comes on the assembly and pick-up. I noticed the frame had some paint scuffing, and on my ride back noticed there is an inch or so of play in the shift lever before it engages changing gears. I followed up online with customer service and found out they only offer a 24hr inspection period after product arrives to return/exchange. Now they're referring me to the manufacturer, to which I'll assume they toss the hot potato back to Dicks, meanwhile me the customer is in between this. Not pleased with this experience having to find ways to fix this brand new bike, and will be taking sporting goods business elsewhere from here on out read more

I love that this is close to my house, but the cashier line is always long, with one person helping. And no one comes out to help at the shoe department. I'll just order my shoes elsewhere. So sad. read more

I tried using my ten percent discount and they were too lazy to go through the process.I bought 200 dollar order them online and came to pick pick them up when I got home and opened the box the shoes looked used! They had marks underneath and it was supposed to be a gift it was very embarrassing how can you give someone some shoes that looked used.If you order shoes like the air max Nike make sure they haven't given give you try out one specially if its a gift read more

DICK'S Sporting Goods - Sports Wear Near Me - San Diego, California

We started out shopping at the El Cajon Dick sporting because the website said they had the item in stock. We found a consultant who went looking for it said they couldn't find it and didn't have any explanation. I looked online right there on my phone in the store and found the Sports Arena Dick's Sporting Goods had one, I called and spoke to Ken. He said yes ""he has it" and he would put it behind register 5. We drive all the way across town, and there is no three legged seat @ register 5 Ken happened to be the greeter at the door & said he put it there. it took over 15 minutes for them to search the store and find it. Fortunately, they found it in the back of store & they apologized, but what a fiasco when all the work was done by me! If they want to improve their customer service - they need to step up their game. Both Stores!! read more

The worst retail experience I've ever had! I wouldn't step foot in this place otherwise but I agreed to do a favor and immediately regretted it. I physically felt relieved after exiting the building. read more

Service doesn't exist. Go to REI instead. Couldn't get an attendant to get a pair of shoes to try on.

Well organized, clean, stocked sporting goods store. This is 1 of my favorite Dicks locations due to the inventory availability and product selection. I prefer Dicks sporting goods over Big 5 because of selection, brand products but most importantly they price match. I also shop at the Terra nova location in Chula Vista location but it's not as stocked as this location. This particular store Is continually stocked and offer a vast variety of Battle, Under Armor and Nike football products. Staff here is friendly, knowledgeable and prompt. Price Match!!! Price match!!! Dicks price matches. So do your homework before going shopping Sign up for the emails and reward card. They always are sending very valuable coupons!! read more

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Worst place for Customer Service to purchase at checkout. August in Shoe department was very friendly, interactive and great with helping us find the right indoor soccer shoes for our daughter and made sure we were happy with our choice. The whole process of him finding the right shoe and size as well as fitting to less than 10 minutes. I wish I could say the same when we went to purchase the shoes. First issue, there were a total of 5 or 6 people at registers but only two were helping customers. Line was building up and we waited about 10 minutes till someone called to ring us up. There was a young girl at one of the checkouts but she pretended she didn't notice any of customers in line. Then, we went to Jacob at register 2 and he was not happy at all. Looked and sounded like he was forced to ring us up. Extremely unfriendly. Even my 11 year old daughter made a comment as soon as we walked out of the store about his service. Oh well...definitely won't be returning to this store. read more

HORRIBLE SERVICE!!!! I placed an order for pick up when I went in the store the worker informed me she could not find my order which was ridiculous since I made the order that same day, after she had gone to look for it she informed me she still could not find It. Did not offer a resolution instead offered to cancel my order. Who knows if I am really going to get my money back. read more

Well Date of Most recent Visit : September 28 , 2020 and I came here because I am a Sports Fanatic and I wanted to see what type of Sports stuff they got here !! So as I got here There was plenty of Parking and it is located near Ralph's Grocery store !! So I walk in and of course I am a huge Padres Fan so I look and They had the Postseason Playoffs Gear right in front of the store !! So I look through and also they carry all sorts of sports gear here not to mention SDSU Aztecs Gear a Wall full of it !! It's an great store if your looking for sports gear and any exercise Stuff plus lots of different types of polos here also !! The Drifit ones too !! Lots of golf stuff here also !! Plus they got an pretty good selection of shoes here also !! As I was walking around I was asked if I needed help and the young lady working was helpful and answered all my questions !! But overall it's probably one of the few Sports Stores left Standing and If you get there Rewards Card you can earn points while you shop also !! It's an win win situation !! Plus getting there app is helpful also !! So I do suggest doing so !! But it's another one of my favorites stores and I can see myself coming back to see what they got !! Overall Satisfaction: Service: 4 out of 5 Stars and was helpful when I needed it !! Parking: 4 out of 5 Stars and Lots of parking spaces !! Cleanliness: Store was nice and clean and pretty organized Selection: 4 out of 5 Stars good Selection but some stores might have less of one item then others !! But well stocked !! Overall Grade : 3 out of 5 Stars and I shall return and shop again !! read more

First visit. Never again. Never. I stopped in to look at their bicycle department, which contains a very limited selection of Mystery Brand X goods. But I wasn't expecting much more, so I was pleased to find a bike lock, which wasn't what I came in for, but I needed one. Fair enough. Then I couldn't figure out the price, because everything in that display section was hanging from the wrong hook. So I go to buy it anyway, but the display hooks are all locked. And the one guy working the section has been ten minutes with a customer he, in the end, couldn't help with a tire. I'm standing around trying to be patient and understanding, but he never gives me a single glance. So I have to walk all the way from the back to the front of the store, to get a cashier to get someone else to unlock the display. The woman who assisted me is nice enough but has evidently so little enthusiasm for working at Dick's that she missed me indicating which lock I wanted. So we stand around another 5 minutes, she thinking I'm still making up my mind, and me thinking she's waiting for someone else needed to actually unlock the display holding "my lock" prisoner. Eventually, the lock was liberated. I don't hold any of the rather young staff at Dick's responsible. They are doubtless underpaid and definitely sub-zero inspired. They were friendly enough as people, though just going through the motions as staff. This is on DIck's management. They are clearly cutting corners -- meaning quantity and quality of staff -- to complete with online sales. But in the process they are losing brick and mortar sales, because people don't come to physical stores to look at locked products and be ignored. read more

ordered online based on the delivery date Saturday (2 yeti ramblers for the trip on Sunday) 1 was delivered and 1 was not. I would have placed an ordered with Amazon or yeti.com and pay for an overnight shipping. very disappointed, if they can't fulfill the promised delivery date they should add a few days to that so customer knows when to expect or buy somewhere else. first time with them and will not be shopping at dicks sporting goods again. read more

This store is HORRIBLE. Their employees are RUDE and the most disgusting people I've ever encountered . I won't go into to too much detail, but I tried something on and the alarm went off as I was taking it off ( cus the alarm loops through the arm and neck hole ) and I walked out and handed it to the associate. He was SO rude about it and told me I'm not allowed to take it inside the dressing room. They why did the dude associate let me in with it?? Don't be rude and act like I did it on purpose & treat me like a criminal. What a gross feeling to be treated like. I had planned on purchasing 3 jackets. I won't be buying from these rude people . Everr. Find better employees read more

Didn't have what husband was looking for however we were in town for a few extra days so we were able to put on hold two pairs of cleats at another location. The following day we picked up the two reserved cleats and on our way. Customer service was great and we were helped out on a timely manner greeter from the first time we walked in to the time we left. Store was clean overall had no issues, and prices are great. read more

DICK'S Sporting Goods - Sports Wear Near Me - San Diego, California

My son was in need of some last minute baseball equipment. As he had a game that morning. We spent $325 only to have them forget to take the medal tag off the gloves! Which my son asked him to as he took it off the backpack. Upon getting home he noticed the gloves still had it! There was no time to go back to get it taken off! As the game was in less then 1 hour. I told him to just keep it on and we would take them to get it off as soon as the game was over. Well the gloves snagged and ripped ! The whole gloves were ruined! Employees need to be more careful I feel like I should be compensated :/ Thanks EDWIN in rosecrans! Location! read more

DICK'S Sporting Goods - Sports Wear Near Me - San Diego, California

After all of the money I spend at this place I would expect to be treated with decent customer service! The lady that works in the shoe department by the name of Cerina obviously does not want to work let alone in customer service! They may short staffed? Not sure nor do I care! I do care to get treated with respect! I'm still sitting here watching 4 customers get zero help with shoe sizes! Crazy! I will go spend my money elsewhere So I asked to speak to manager and a gentleman by the name George came up. I told him how frustrated I was with the shoe department specifically, Cerina who I was dealing with, and he just looked at me and said OK thanks and walked away! The girl at the register by the name of Riley, was the only competent person in the entire store! She should be the one in management unlike George, and she surely could do a much better job than Cerina! Riley also agreed that George was very dismissive! read more

They are nicely-nice when you buy something, but cold and mean when you return it. Specificall, I returned a $80 wetsuit in less than two months from purchase. It was returned because glued reinforcers at seams were peeling off. Sales guy acknowledged that the suit was not put together correctly. The dude would only give me store credit even though I gave him the credit card statement showing date of purchase. I had no receipt. So, my boyfriend will get birthday present clothing from Dick's amounting to $80. And I will never walk into that store again. read more

I walked in to the shoe section today to purchase womens soccer cleats only to find soccer doesn't even have a section. I asked two employees where I could locate womens soccer cleats and was told "oh they're kinda mixed in" as they walked off. Lol extremely helpful. Was really hoping that the arrival of Alex Morgan's Wave FC would help change this situation but clearly dicks doesn't value soccer or womens sports and I promise when you ask they won't help you out. Fantastic mens football and baseball selection though! Lol. read more

Went into this store today and firstly I was racially profiled by the security guard that mad dogged me as I walked into the store. I shopped around for about 15mins then proceeded to the checkout with a Ping Pong Paddle. It was labeled as $21.99+tax at the checkout register they rang up the paddle for $89.00. I informed them that the paddle must be labeled wrong because they're in a stack labeled $21.99. The store manager Matt basically accused me of moving the item or the sticker when I asked him to honor the price. I even offered to pay more than double the labeled sticker price and I was refused. Basically told me he'd take off the tax that's about it. I'm very disappointed in the treatment I received at this Dicks Sporting goods. I would hope the people in charge care a little more about their customers. Thanks guys. read more

DICK'S Sporting Goods - Paddles with the sticker price labeled clearly.? - Sports Wear Near Me - San Diego, California

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I give this review a 5 star because of a guy in the shoe department named Devante . He was slammed with customers some of them were rude and full of really dumb questions he kept his cool . He came up to me asked if I needed help with a genuine smile and wanting to help . He went and got what I was looking for and answered the questions I had and some of them were dumb lol . Anyway this kid deserves a raise for the kinda crap he deals with along with being the only person working in a big shoe section . Thank you Devante you have great customer service I appreciate you read more

Very upsetting experience. Order a yeti tundra cooler from them, because I wanted to pick up from my local store instead of waiting to get it shipped. Ordered on 3-2-2023, two weeks later called the customer service line to check on my order. They told me to call the local store where it was going to get shipped to, called the store and told me the order it's been cancelled, but they did not know what happened to the order. Told me to call customer service line. I waited over a weekend, called the customer service and they told me to call the store to process the refund because it showed like it was cancelled. I called the store and they told me they were not able to process the refund, had to be done by customer service. now I'm very frustrated, the order was submitted on 3-2-2023, it's 3-30-2023 and no yeti cooler delivered, out 450 dollars and no refund yet! I ordered it directly from yeti and got it in 3 days. Customer service rep from dicks made up a story about the yeti cooler recalls.... When I questioned her about it, told her that o got it from yeti in 3 days she was backpedaling.... Complete joke. The store it self I like, but you guys have terrible customer service read more

DICK'S Sporting Goods - Sports Wear Near Me - San Diego, California