Only reason for two stars is because the store is nice, otherwise it would be one. Help and customer service there is non existent. If you do get any help, expect it to be very minimal with little knowledge of any product or motivation to do anything beside point in a direction. I eventually hit a "need assistance" button that was kind of hidden on a counter. An associate eventually came over to shut it off, then proceeded to go away before I stopped him. He seemed aggravated at this, and upon asking him if they had a certain product, he bluntly said no, it would be over there, and walked away. At check out, prepare for an attitude of you don't sign up for a rewards card. read more

John Michael made my day earlier today by going far beyond what is expected of a retail employee to help find the right golf clubs for me. I am fairly new to the game and he really took his time and shared his knowledge of the game with me. I am beyond amazed with this customer service and I highly recommend people come to Dicks to see John Michael in the golf department. A+++ read more

Sadly I was disappointed with the Dick's at the Sports Arena location. I was looking for a few items; shoes, racquets, and skates. I was never greeted, I past several store associates, and even asked two for help and I was made to feel like I was interrupting their social hour. I ended up going elsewhere and got the things I was looking for. read more

I have shopped at Dick's Sporting Goods in the past and paid full price for new ladies exercise gear. After this last purchase, I will NEVER shop there again. I purchased a Sabre taser from Dick's Sporting Goods online in January. It came and I charged it, like the instructions indicated when necessary. The taser lasted not quite two months. It was a combination flashlight/taser. The flashlight worked after charging but the taser did not. I paid $39.99 for that. I took it back to the Dick's Sporting Goods store at Sports Arena Blvd. and returned it for another just like it. Thought I would give it another try. WRONG dicision!. Upon April, the same thing happend. The flashlight charged but the taser would not work. I even contacted the manufacturer, Sabre, and they did tell me that they had had several bad batches of those tasers and advised me to take it back to the store. Whenever I did, this time they refused to even do a return for another brand. They said that there was a disclaimer saying that they would not accept returned items that were enclosed in plastic and returned after use. There is absolutely NO disclaimer whenever you order these online to indicate that. Whenever I called later speaking to managers they gave me the same old song, read on the back of receipt. NO disclaimer. I will NEVER BUY ANYTHING FROM DICK'S SPORTING GOODS AGAIN! AND I HOPE YOU WON'T EITHER! I PLAN TO SEND MY ITEM BACK TO THE MANAUFACTURER AND ALSO TAKE LEGAL ACTION AGAIN DICKS. THIS IS NO WAY TO RUN A BUSINESS! read more

Terrible customer service in the shoe department tonight. Easy question for you Ken. Do you have a mns8 in this shoe? Scans the barcode of the shoe, mumbles something and then puts the screen of the smart phone/tablet device in my face. Really, go on your lunch break or eat a Snickers bar. read more

We've visited other sporting goods places and will always choose Dicks! We frequently buy shoes at the Sports Arena location and are most often greeted by Josh! He is a wealth of knowledge and his friendly demeanor and smile is contagious. It is obvious that he puts his all into everything he does. I love his hustle and willingness to go above and beyond. We actually look forward to spending money... JOSH ROCKS! read more

I went in for a volleyball...It's sometimes hard to find a clerk, but when you do, they're always helpful and nice. Great selection and not out of stock on things I always want (like other famous chain stores who shall go nameless). Competitive pricing - not the cheapest but lower prices aren't worth a thing if there's no selection... Very happy customer here. read more

So I placed an order online, my fault, but found same shoes for 17 bucks cheaper so I tryied to cancel. They said since it had been 30 minutes, 45 to be exact, they could not cancel it on the hopes I would be to lazy to return. I explained that this was my first order and you can easily cancel the order, it's not like it's been put on the truck yet?! She refused to help me and said her supervisor would do the same. I said you can cancel or I will yelp you and never buy from you again. She had no problem with that. And there you go. read more

Horrible customer service & management. Danielle was supposedly in charge but simply lied to customers and claimed a rebate form could be found online, then literally hid in the back office and refused to come out to talk to customers! Laughable. I feel bad for the cashiers because they could only shrug and apologize for her. Corporate should do better than putting someone like that in management. read more

This place always has the SLOWEST check out line. It's annoying and why I prefer to shop online for my gear.

Brand new store just opened. I bought a Diamondback mountain bike there. Staff was friendly and helpful, and there seemed to be a good selection. I'll be going back here. read more

Came in to buy a gun. They did not have the one I wanted in stock, so I asked to order it. It was a regularly stocked item. But they were doing inventory. Come back Thursday, they said. Came back Friday. Can't order anything, inventory control issues. Come back next Friday. Went back Friday. Sure we can order it, but factory is closed, so call back in the morning. Called back. No special orders allowed. Really? After almost 2 weeks of hoping and praying for this item for a birthday gift, and I can't even order one? Three trips to the store sent me to Turner's, where they helped me right away, and will get the gun in time for my son's birthday. Thank you, Dick's for sending me to a store with real customer service, Turner's!!!! Never again. You lost a customer for life. read more

Bad experience at Dick's today. I received a pair of $175 Nike running shoes as a gift. I thought I'd try them on outside bc they are outside running shoes. Attempted to return them at the 3265 Sports Arena Blvd store in San Diego, CA. The rep looked at the tread and said, "You wore them outside, call Nike." In disbelief, I called Dick's corporate. Corporate called the store, got back on the line with me and said, "I spoke with the girl who helped you. She said the shoes were heavily worn with rocks in the soles. Call Nike." Honestly, there are no rocks in the soles, only light wear from walking around with them on the sidewalk. Now I'm stuck with $175 shoes that don't fit me, bc Nike sure isn't going to help either. Nike will most certainly say, "Call Dick's." read more

Came by while our cars were being washed... Picked up some sport clothing... They didn't have all in stock, so they helped us order online (but it was unfortunately a higher cost online)... I am sure we will be back... Just so convenient, and not much competition around read more

The guy in the bike department is awesome! Put my sons bike together and was very helpful! I'd recommend this place for kids bikes over all the other spots, great customer service and set the breaks right for a 3 year old read more

Came to the store and waited to be helped. Seems all employees avoided me and ask every1 else if they needed help. Worst customer service.

I'm a local endurance athlete & CrossFit'er - and unabashedly very picky about my gear & where I purchase it. ...I typically only deal with independant, specialty sports stores ...& probablyy wouldn't have ever patronized a 'Dick's Sporting Goods' if you'd paid me to. My wife purchsed a pair of weight-lifting shoes from Dick's on-line website as Valentine's Day gift for me, but upon arrival they turned out to be 1/2 size too small. I'm not really a fan of "big-brand" sporting goods stores, so I was very reluctant to bring an on-line purchase back to the Point Loma location in order to up the size by 1/2. (Apparently you save $8 in shipping if you just bring them in, vice mailing them in for return). I'd read several horrible reviews on this paricular store on yelp, ...but Point Loma was the nearest location to me. Now - it was dissapointing that the Pt. Loma store didn't actually carry any weight-lifting shoes that I could directly exchange for my on-line purchase (...here in SD, seriously - as many Oly-Lifters/CF'ers as there are walking/running around [?]). ...But I have to confess that their customer service was just top-notch. They were able to to take the shoes back at the front desk and issue a refund to our account in about 2 minutes. Then they sent us back to Roger in the golf department to order the corrected size through their system and have them shipped directly to my home address at no charge. Everyone was extremely friendly and generally knowledgable about their products & services (contrary to most of what I'd read on yelp). I'd highly recommend Dick's to anyone looking for good sporting equipment and friendly customer service, and I intend to visit this location again. read more

Poor customer service. Purchased mouthguard which I decided to return, unused, unopened, untouched in original package with receipt, purchased 2 weeks prior. Told that mouthguards can not be returned. There was no sign near the items stating this when I bought it, the sales clerk didn't tell me that when I paid for it, and while there are a list of items that may not be returned clearly stated on the receipt, there is no mention of mouthguards. When I pointed all this out to the clerk who was refusing to refund my purchase and asked to speak to the manager, I was told that she was in charge and she would not accept it for return. 3 high school athletes playing every sort of sport, I'm in there all the time. I informed the clerk/manager that I would no longer shop there as this was indicative of the poor service I received there during various shopping trips. read more

I'm writing to share with you a very bad experience that I had with your company while trying to get a simple question answered. I have shopped at Dick's for several years and always recommend your company to family and friends. This experience however has made me think twice before entering your store. As you know in these hard economic times it's important that customer service be top notch. It's how you survive in the market place. It started in February 2013 when I purchased an Easton baseball bag from the San Diego Sports Arena location. I purchased the insurance coverage with the bag and went on my way. The bag held up for a few months, then the material started to tear causing my son's equipment to come out of the bag. I called the insurance and they told me the manufacturer warranty was one year and I would have to take the issue up with Easton. I called Easton and they told me they only cover bags for 3 months and that the insurance should cover it. After I explained that Dick's sent me to them they said "well if Dicks will not stand up to their insurance, Easton will make it right". The only problem is that 8 months had passed and I lost my receipt. This is where the poor service started. I called the Sports Arena Dicks directly and was told that if I went to the store they could give me a copy of the receipt because they can track the purchase through my Dick's scorecard. Not being able to go to the location, I called the scorecard customer service and asked them if they could please help me with a proof of purchase so I could get the bag replaced. They said there is nothing they can do because so much time had passed since the purchase. They gave me another customer service number and suggested I call them for help. I said no problem, thanks for the help. I called the number I was given and customer service said there was nothing they could do to help me and suggested I speak with "corporate retail" customer service and transferred me to them. I had the unpleasant experience of talking to "Antonia", or "Antoine", which I don't believe is her real name. I told her that I was looking for help to track down a receipt that can be sent to me so I could prove to Easton that I purchased the bag. She asked me when I purchased the bag and I told her it was in February. She laughed and said there is no way she can help me. So I said "is what your telling me is that I'm screwed because I can't prove the purchase". She replied by saying "no sir, is what I'm saying is that whenever I purchase something, I keep my receipt". This statement took our conversation to another level and I told her I was done speaking with her because I didn't appreciate her response. She said she was the only one working and that I could not speak with anyone because she is the only one working. I found this hard to believe and asked her if I could speak with a supervisor. She then pretended that she couldn't hear me and kept say hello, hello, hello, I can't hear you, hello, hello. The issue here is that our phone connection was fine before I asked to speak with a supervisor. She was clearly playing mind games with me. At this point I had to ask her if I was speaking with Dick's because up to this point my experience had been fabulous with the company. At this point I was no longer interested in getting proof of purchase, I now wanted to make a supervisor aware that someone had made a big mistake when they hired this person. She said I could not talk to anyone else because she was alone, so I asked her to please give my number to a supervisor and have them call me. She said "no problem, but if I were you I wouldn't expect a call anytime soon". I said "you must be kidding me right"? She said, "no, you will not be getting a call anytime soon" and she hung up on me. Prior to this conversation with Antonia... or whatever her real name is, I had nothing but great things to say about Dicks. I would even take my son to Dicks every Saturday just to walk around and look. This employee was a very bad hire and needs to be coached on the importance of customer service. She wasn't even close to listening, or helping me solve my problem. I work in a position that allows me to speak monthly to groups of 100 or more about customer service and the mindset that is needed when dealing with certain issues. I used to use a story about an experience I had at McDonalds several years ago to bring home the point of what not to do. I now have new material for my presentations. It's no longer about the bag, it's about very poor customer service! Thank you for taking the time to read this lengthy email, and I hope whoever made the poor decision to hire this person will now take the time to provide her 1:1 coaching that will stop her from losing customers. I can tell you that 100+ people each month in San Diego are hearing about her. read more

Yesterday I bought a "Fitbit One". No problem, same price as if purchased online. However, I was HARRASSED ABOUT BUYING the EXTRA WARRANTY. I declined and was then told why its important to buy the extra protection. Again, I declined. Another attempt, and i said No Thank You for the 3x. Now, here's the killer - he runs off my receipt but before handing it to me, he places down on counter, circles where it says I'm declining the extra protection and then he tells me he will initial it. I was dumbfounded. I will NEVER BUY FROM DICK'S SPORTING GOODS here again. You can ask me one time, but don't continue to use scare tactics and continually HARRASS me into paying more for protection. read more

I only gave two stars for their impressive amount of merchandise and organized setup. But in the end my experience was poor. I couldn't find what I was looking for so I had asked a man at the front counter "do you carry ice hockey gear?".....God forbid I asked him that, he spoke poorly to me in a demeaning manor stating that I live in San Diego so obviously no and he laughed at me, literally! I'm sticking to big 5 and sports authority from now on. read more

I went to Dick's with my wife to buy her a bicycle. After checking their website, I called the Midway store and spoke to the "bicycle sales" guy. He confirmed they had the exact bike in stock and that the price was the same as the online price. We drove down to the store and confirmed it was the right bike. I was a little concerned about the competence of the "assembler" because the headset was over-tightened to the point it would ruin the bearings if left in that condition for any length of time (not to mention the safety factor). Since I know how to adjust a headset properly, and was planning to go over the bike closely when I got it home, we decided to buy the bike. Unfortunately we never made it out of the store. When we brought the paperwork to the cashier, another employee of questionable competence, we were stunned to hear the price was actually $100 more than the online price, and the price confirmed by the their own store employee the day before. That seemed strange to me because on the website you can check your local store's inventory for the item you're looking for, and it says nothing about the price being different. We took the bike back to the bike department, where we were told that if we wanted the online price, we had to go home, order it and pay for it online, then drive back to the store and pick it up. What? I ended up buying a bike at Sport Chalet (online price is the same as the in-store price and the bike department manager was actually competent). I won't be back to this miserable place ever. read more

This place is awful!! No one to help us anywhere. I was buying a soccer package for my 4 year old which should have been a fun experience. We had a problem with the special bundle so I had to seek out help. After exploring the ENTIRE store I found a guy who seemed to care less. He came over to where my son and wife were and was absolutely no help. He made it obvious that he cared more for his lunch break than the customers spending money here. After that we made our way to the register for check out. Another problem here. Jefferey the store clerk ringing me up referred to me as this guy on his wallow talkie saying to the manager " this guy has a problem with ect" totally unprofessional. But the horrible service doesn't stop there. He calls over his manager who was slamming items on the counter and clearly throwing a hissy fit. I will not be coming back read more

Today I walked into Dick's sporting goods never have been a client here before. And I will absolutely never come back. I saw an item advertised at the lowest price of .2 cents I obviously check the barcode just to make sure it was the correct number and all the information was correct. They absolutely did not honor the price which is completely understandable, I wasn't expecting them to I'm sure someone made a mistake. The only reason I'm never returning to the store is as I was waiting for the manager to come and explain to me why I was not getting this price I can constantly see sales associates giggling over there headsets that they wear. I wasn't the only one that noticed is obviously other customers as well and this is the reasoning for me never to walk back into the store again. read more

I was SO disappointed in our experience with Dick's Sporting Goods today. My husband visited the new Point Loma location around noon in search of some compression pants for running/crossfit. He spent a few minutes searching and was directed simply to the Nike or Under Armour sections. He continued to look and eventually found a pair in the brand he was originally in the store for (2XU Compression tights, listed on the website) and did find them but wasn't sure the 2x higher price point was worth it, so he left with a pair of Nike compression pants instead. Fast forward three hours later: he's just completed a workout in the Nike pants and they are already splitting at the seam (read: 1.5in hole) and have a snag quickly developing into a hole as well. I had an errand to run in the same shopping center and so I offered to return them and pick up the 2XU pants instead. I arrived at Dick's and tried to locate the pants myself in the section he described, but things were a little lost in translation between man-brain and woman. Things were also being moved around in the post-holiday sale, so I thought that perhaps that section had been bumped a bit. I asked no less than three associates (one who was apparently the 'apparel person for the night,' Christine) for help finding an item that I KNEW he had held in hand that same day. None of them were able to do more than point me in the Nike and UA section. I even pulled up the item number and listing on the website on my phone and asked an associate to see if they could find them through their inventory system. He condescendingly pulled up the public website and declared they weren't sold in store either. I was frustrated nearly to tears and my 4 year old was picking up on it, so I left. My husband was frustrated by the complete lack of CS and a bit worried what it would mean for an attempt to return the ruined Nike pants, so he went back immediately. Guess what he came home with? A pair of 2XU compression tights, directly from the floor. He even asked an associate again for help locating them, just to see what the answer was. He was met with a blank stare and a point towards the Nike section. I'm completely astounded that a total of 5 associates in one day had never heard of a product on the floor and had no desire to solve a customer's problem aside from a dismissive suggestion for a more popular (and less expensive!) item. read more

I called for an item I need later today and made a reference to what they had online. The guy on the phone said they had it. I made a special trip (Because I needed later in the day) and there was no one available to help. The girl at the front had no clue as to what they had and the guy pointed to the general direction for me to find. I still could not find it so went to the ONE guy on the floor (who also confirmed he was the only one on the floor) and had to wait for him get to get done with the guy he was helping. When he finally had a minute (no disrespect to the customer, he had every right to have the Dicks rep help him) we go to the area and points out an item which was not what I was looking for. He then had to call around and found out they dont carry it in store. #wasteoftime read more

Really bad employee coverage for such a large store. I've been in there numerous times (because I HAD to) and needed help but couldn't find it. Once, I walked the entire store, looking for an employee to help me and could find NO ONE but the cashiers at the register... Sad! The only thing this store has going for it, and the only reason it's not a 1 star review, is the inventory! They have a pretty good selection of items. For it being only three short blocks from Sport Chalet... I opt for the latter regularly. read more

Called before I went to see if they still had the rifle I wanted. I was told they still had the rifle. Drove 30 minutes to the store to find out the person that could sell me the rifle was on a 30 minute break. After waiting 30 minutes I was told that the person I was waiting for couldn't help me after all! It would have been nice if they had let me know that up front. It seemed like I was inconveniencing the guy working the gun department. I left the store and went to Big 5 where the guy behind the counter answered all my questions and made me feel welcome. read more

These employees do not answer their phone and when they do, they will simply hang up or transfer you back into the queue. Leadership should listen to how callers are being treated. They would be shocked. read more

Couldn't park close to the store, because all the parking spots near the store were reserved for fuel efficient or hybrid vehicles. A funny sight -- almost all the spaces near the store were empty. I asked the clerk why the store had such a policy. It will drive off customers. He said it was the shopping center's policy, not the store's. But that is not true. I checked the other stores, and none of them had reserved parking spots. read more

Went here last night for the first time and had some of the worst customer service ever from MARY. I was given a gift card a few months back and decided to buy some fishing gear with it. When I went to pay with it Mary said " there isn't money on that". I was confused because I had a receipt at home saying it had $25 and it was packaged as a gift card. I asked her what she meant and instead of explaining it in a polite, professional way she just kept saying "No. There isn't money on that" Turns out the person in my family sent me the wrong card and it was actually some Rewards card for the company. I get it. It's not like I was going to try and FORCE you to honor a Rewards card as a gift card, but take the time to explain it for a second before just saying "No" over and over again. I'm a manager in customer service and here's how the conversation should go next time you're presented with this situation MARY. First you apologize for the inconvenient news your about to give the customer "Oh, you know what, I'm sorry but it looks like there's been some confusion here. This is actually our Rewards card and not a gift card." Then you offer a possible solution, "Did you possibly receive another card or do you have the receipt with you?" Then you make sure the customer is satisfied and leaves with some intent of coming back to your business "Sorry about that mix up. I hope you can find out what happened. Thanks. Have a good day!" If I had an interaction even CLOSE to that, maybe I would think about stepping foot in that store again. But I didn't, and so I won't. read more

I went to this store to return an online purchase, only to be told that since I paid with PayPal, they can only issue a credit via a gift card. First, Dick's needs to fix this - I shop online quite a bit, and many stores accept returns in-store, and are able to process credits through PayPal, back to the credit card linked to your PP account. When the woman at the register told me this, she gave me the option of sending the items back to Dick's myself, and my PP/credit card would be credited, and they would provide a shipping label, with NO CHARGE for return shipping. So, I get home and investigate, and in reading the fine print, it says that my return credit will be deducted $8.00 "for use of the label". Anyways, WAY TOO MUCH fine print, and completely inconvenient to return items purchased online. My issue with my visit to the store today is that the woman I dealt with, although friendly, obviously does not know the policies well enough. Now, I'll likely have to go back to the store again, as I'd rather have a store credit, than be charged for the return shipping. read more

Worst service ever when we went to the cashier we had a coupon and the cashier insisted she applied it when we checked the math we found out she hasn't and if we didn't they would have lost us $35. I recommend another store and if you go there always check the math. read more

I thought this place sucked. First of all, the sale racks were shoved up front in the walk way with barely any organization. Some with mens and women's on the same rack. In the cycling section, there was barely any selection. If you could find something you wanted it wouldn't be in your size. There were multiple things that there were only one of. I would've gotten the cycling capris in a medium but there was just one and it was large. Too bad. The men's and women's cycling shorts/capris/pants were completely mixed in- gender size and style. Better get to digging. I also didn't like that I had to interrupt a conversation between workers to ask to have the dressing room unlocked. The dressing room was a single stall out in the middle of the store. Awkward! Pick one- make me get dressed in a room in the middle of the store or make me hunt down an employee to unlock the dressing room. Don't do both. Just didn't like it at all. Won't be back. read more

I was just in the Dick's store in San Diego, CA off of Sports Arena Blvd. and I had the worse service experience I've ever received. I was "helped" by a guy name Opey, or so thats what he says. He was a bald headed caucausian working around 6:30pm on Wednesday Oct. 8th, 2014 in the shoes/sneakers department. The story goes as such: I approached him and asked him for Nike Fly Knit in white for women in 7.5. He immediately said, "Nope," which was strange because he made no attempt to check the computer or physically to see if it was in stock. I then responded with "Are you sure? Can you check please?" He reluctantly went to check the section and found them on the sales floor surprisingly fast. My girlfriend was pretty excited so I wanted her to try them on at which point I asked Opey if there were any clean socks she could use to try on the Nike Fly knits. He pulled out a box of sox from under the bench, and they looked unsanitary as if they had already been tried on by a previous customer. It was quite obvious actually that they were worn and not cleaned yet so I asked if he could get a clean pair of sox instead. He replied with an irritating "look, if you want clean sox than you should have brought clean sox, ok brother." My girlfriend was so turned off by this experience that she lost her desire to buy the Nike Fly knits. I was shocked by his service and offended to the point where I asked his name of which he told me was "Opey." I told him I would be sure to give him a review of my experience today, and he said-and I quote, "I get a thousand good reviews, and one bad review don't matter to me." and he proceeded to walk away. At that point my girlfriend and I left Dick's vowing to never come back again nor give any of our business, which is unfortunate because we live in walking distance from the sporting good store and since we're fitness freaks we would've frequented often. All I know is that If I was responsible for the store's cashflow, I would get rid of Opey as he is a hinderance to profit making. read more

Over priced, terrible selection, they don't cater to female athletes AT ALL and their employees are useless.

I don't know if the employees work off commission here or just don't care about it. Every time we've been here we can never seem to find help or have any interaction with employees. When you finally do(at the register), they're unfriendly and rude. After tonight we will never step foot in or spend a cent here. We went in seriously looking for a treadmill. I assume treadmills are one of the higher priced items in the store so you'd think employees would be swarming us. Nope! We spent a good 15 minutes standing and looking at treadmills including the $1200 ones while 3 employees literally looked at us while walking by and not even smiling at us let alone offering assistants. We basically were invisible. To see customers in the store and not even say hello is insane to me. Finally we said screw it and started to walk out to see 2 of them standing around chatting with each other. The one employee(big girl) walked by us 4 times never once even acknowledging us. We overheard her being flagged down by another customer and she was short and rude to them. It's no wonder there were about 4 ppl in the store. It's a shame they bought out sports authority bc this place is insanely overpriced and has horrible customer service. We are big into fitness,buy good amounts of equipment,and live down the street but they won't see me again. read more

Dicks sucked simply because their cross fit and weightlifting section could use some help. Actually I personally think it's a joke but the store is nice and has other strong departments just not weightlifting. read more

Need a pair of running shoes? Go see Opie in the shoe department. This guy is amazing! Years of experience and total passion for what he does. Extremely knowledgeable and very friendly and helpful. He took the time to help me find the perfect pair of running shoes. Some of the best customer service I've experienced. You can't go wrong with this place. read more

I was in line today and this old white lady decided to cut the line. She walked up to register 1 and I could see that the employee was telling her to go back in line but his manager comes up and tells him to ring her up still. Are you serious? There was a line. Idc if it was a long line, she has to wait in line just like everyone else. So 1 star goes to this dicks. read more