Oh Dick's sports. The service at many of the the stores is so bad it's laughable. Clearly a management problem not a front line employee issue. From employees in the shoe department that bring out a box and then wordlessly walk away never to be seen again to employees hanging up merchandise that aggressively avoid eye contact so you don't ask them a question. I only go here as a last option. The stores are generally clean so if I know what I want and run in and find it they are okay. How can this place stay in business? read more

If your needing anything in the line of sports this store definitely has it , you may pay a little more but atleast you know if you go there they will have what you need as well as several options of everything. Very clean store and friendly staff read more

ThNk you for allowing my company to pick this up for us. Customer service was great! We will order online again

Did you know that Dicks return policy says they can refuse to return any item for any reason. I spent $40 on an under armor mask that had a ton of great reviews for my daughter for volleyball. It is awful. They didn't return it. At the same time I ordered the same mask from Amazon because I needed 2 but one right away so I went to Dicks. Amazon returned it Dicks didn't. So they can refuse to return anything for any reason. Crappy policy. Don't ever buy items from Dicks go to Amazon it's cheaper and ill return products that don't work. read more

We were told by a rude guy at the San Tan mall that they had 3 medium hoodies at the Tempe store. Drove to the Tempe store to find out he lied! I thought we were getting better customer service because after waiting for some GIRL customer service who never showed this guys said he will go check to see if it's in the back. I told my son we should go. He said we can't leave because he's spending all this time looking. I told him I bet you he's not looking. Sure enough we are going down the escalator and he's helping someone in shoes!!! I waited for him to come back out so I can say thanks for nothing. Who raised that boy?? Shame on you and your parents!!! read more

This review only relates to my experience with an online purchase. I have purchased several items from an actual Dicks's store without any issues. In fact, it's my go to store for sports equipment. They have a vast online selection, but their shipping takes too long. Expected delivery for a shirt is almost two weeks. This will be my first and last time purchasing anything online from Dick's. Much easier to purchase from Amazon. read more

This review is specifically for Cory or Cord in the shoe department. He was very knowledgeable and willing to help. He helped us along with another family at the same time. He had the best attitude. He could be a model employee for all of the others in this store. Thank you for your service today! read more

These people have zero clue what they are doing. I called ahead of time to see if they had a Nike 7 piece girdle in black. I wanted to check because this location is far and it said said they had two but the day before I tried to buy one online at the San Tan location and they also said they had it just to email me cancelling my order because they didn't have it. The woman I spoke to said they had it and repeated back to me that it was what I was looking for and told me they will hold it at customer service. I pack my kids up and drive all the way there for them to tell me that someone sold it. They proceed to bring me several pairs of 4 pad shorts which weren't what I was looking for. I ring up for the other stuff I got which was on a sale rack and didn't ring up as sale. I show her where they were at and it was for a different shirt that was completely misleading and the shirts that were on the sale were same priced and not marked. Confusing. Idk who runs this store but the women at the customer service area are very rude. Yeah I saw you guys whispering to each other and making faces as if your location didn't screw us out of gas and time by telling me you would put something on hold and clearly not and it gets sold in the hour and a half if took me to get there yet we are an inconvenience for you? Do better Dicks. Don't bother trying to order anything for store pickup or call for a hold because they will just waste your time and sell your item. read more

First time visiting this store was HUGE. Having a child in the basketball industry. Made my shopping experience fun and awesome. Very well organized, all sports had their own section. The employees assisted by answering my questions and pointed me to the right direction. I found everything, we searched for on the website. During check out, Hannah and Kristin were so encouraging to sign up and join the team and honored the" WELCOME 10% off" for my very first purchase. They expressed the perks that came with being a member and happy to have joined, can't wait to make my next purchase. You girls ROCK! read more

Came here because my Husband insisted on buying a grill. We found one on sale and used a $20 off coupon. read more

Dicks is terrible, their customer service is way below what is expected from one of the biggest retailers in the country. I went in to buy my son baseball pants ahead of his first game. They didn't have any in his size of the ones the team required so I was told to order online and use the expedited shipping and they would be here in time. The day they were supposed to arrive I got an email telling me that they wouldn't be there until 4 days later. I then called customer service and they offer to pay me back for the expedited shipping. They thought that not charging me for something that I didn't get was service recovery. Unreal, I won't be back. read more

I have been shopping at Dicks Sporting Goods for quite some time now. They always have some fresh Nike and Under Armor gear. The staff is always friendly and they have changing rooms with mirrors so you can try on the clothes. I've been a collector of sports gear and they also have some great suns, ASU, dbacks, cardinals gear too. Plus I grew up playing basketball so they have great basketballs. I go to the gym a lot too and they have awesome gear for the gym. (Hand wraps and gloves) Dick's have been good to me with their online program that you use your phone number with. I'm HUGE into Nike and buy my Nike gear if I can't find what I'm looking for at the Nike stores. Plus when it's the Olympics they always have really cool Olympics apparel read more

DICK'S Sporting Goods - Outdoor Gear Near Me - Tempe, Arizona

Very poor customer service. Long lines and they definitely don't care about keeping their business. Manager sweet as pie with the good looking men and totally rude to the young blond and her polite kid. Look elsewhere for your sporting goods. read more

This store is overpriced. I went here for camping supplies and their camping section is horrible. I took photos of items I needed and looked on amazon and found them for half the price. I feel like Dicks is mainly a fashion store nowadays. read more

A tad overpriced, but then again I only came here to use a $50 gift card. Even so, it was tough finding items without going over budget too much. This is not a discount sports store at all, but of course it has everything and also two floors to shop. Managed to grab a cooler, batting gloves and some shorts for about $50. Probably some more inexpensive places for sporting goods out there somewhere. read more

Who cleans the restrooms at this location during business hours... bathroom was filthy... no toilet paper, no soap to wash your hands, and no paper towels... paper towels all over the ground... does anybody check the restroom? read more

During Black Friday we came in for some good deals It was about 10pm Thursday evening and everything was nice and in stock, displayed nicely The associates were all very friendly and helpful which was kinda odd because I would be "through" if I had to work Black Friday but not the case here Very professional After looping around the store I got what I went in for, even a little extra things The total of my purchase was really cheap Great Black Friday deals read more

Dick's is HUGE! They have all the bases covered. All the major brands are represented. The staff is friendly and attentive. They let their presence known and they make sure they're available, should you need their assistance. I haven't yet encountered a staff member that was pushy. Besides everything else, their bathroom is impeccably clean. Kudos to you, bathroom cleaning guy! Why doesn't Justin Bieber shop at Sports Authority? BECAUSE HE LIKES DICK'S!!! read more

I don't play sports and I am not what you would call "outdoorsy" so I don't shop here very often. But every time I do come in this place, I am always impressed. They have a large variety of products with attractive displays. Even though it is a huge store, it is pretty well organized with lots of signs. They even have an escalator to help you get around easy! The last time I was there I was helped by an extremely nice sales associate. He was an older guy and unfortunately I can't remember his name. He kept me from buying a left handed golf putter by mistake. I know nothing about golf and was getting it as a gift for my nephew. And when they didn't have a right handed one in the height I needed, he looked up the inventory at other locations and even tried to call and have them hold it for me. That kind of service gets them the extra star. read more

I went to Dick's Sporting Goods to try on some shoes. I was greeted by Glen, and he answered every shoe question I had. He was very knowledgeable and would highly recommend going and seeing Glen for shoes! read more

DICK'S Sporting Goods - Shoes! - Outdoor Gear Near Me - Tempe, Arizona

This place has the highest prices and the worst customer service of any store I've ever been to. The staff is snotty undertrained and doesn't care if you spend money there or not. The corporate policy is screw the customer. read more

Prices here are better than at REI and for my purposes, the selection is better. I've been to this Dick's a few times. Once was for soccer gear for my tot. The selection was great and the prices were the best in town. Most recently, I went to Dick's looking for a tent. Nearly all the tents were on display, which made choosing a tent a lot easier. REI had only one or two tents on display, which is understandable given their crowded store. I like the layout of Dick's, the sales they run and the quality of the merchandise they sell. Why no fifth star? Well, I was looking at tents for a considerable amount of time in the morning, with only one or two other customers in the whole store. I was not asked once whether or not I needed help. I saw someone, made eye contact and then he rushed elsewhere. I did need help because the box was more than 50 lbs and I had my daughter with me. I was upstairs and I had to get all the way to the checkout with my daughter holding my hand on the escalator. I think there is an elevator, but with my hands full, I couldn't be bothered to look for it. I will certainly be returning to Dick's. I would just appreciate a little more customer service. read more

Went to ask for help finding my nine year old cleats for football. Asked three associates and all of them were rude. None of them actually showed me, a single female, how to locate football cleats. Finally a nice man named Todd actually helped me and my son. NEVER GOING TO THAT STORE AGAIN! read more

They looked like they had a good selection of apparel, but sadly that wasn't why I came. The selection of golf club head covers was pathetic. They literally had three genetic ugly ones and then a bunch of cartoon driver covers. A waste of my time. read more

Great store for polos and shorts! Hopefully you aren't looking for sporting equipment!

This Dicks location does little to maintain the fishing department. Stock is missing and never kept current. A poor example because most of the fishing sections at other stores are much better read more

This is based on customer service for returns. I bought a nice NF jacket here and, obviously, dropped a pretty penny on it (I'll say!).. only to be on work travel in Cali (where I really needed it) and have the zipper come out (made in China or what?). I was seriously peeved: I have bought lots of non-name-brand sweaters and jackets before and *never* have those $30 jackets had a zipper come out!!... to add to that pissed feeling, I'm thinking Dick's won't exchange it because it's been well over 30 days. ahh... sigh of relief. I called this Tempe location to inquire about the exchange (citing the date of purchase and the cause of wanting to exchange it) and the gal on the phone (I imagine the manager) was SUPER nice and understanding - she told me she hates when that happens and that, of course they'd exchange it and to come on in and she'd take care of it for me. So, I did and got a new jacket (I did check it for zipper quality, hopefully that screening was good enough)! A+ for customer service on returns with receipts over 30 days! read more

How does this place survive? It's giant but usually has more employees than customers, and I can see why. They are way overpriced, and the camping and hiking stuff is mostly low quality crap that you can buy much cheaper elsewhere. read more

Customer service was very lacking. Needed shoes the guy in shoes asked size then walked away for less that 30 seconds did not even go to the back room and said we are out of that size. Things only got worse from there. Needed a ankle brace and also no service, When I found someone he stated that he will be right over waiting over 15 minutes zero help. I advised the check out person and her response was we have a lot on new employees right now and the manager has not trained them well. If you want any customer service do not go here. read more

Dick's is great! You can always find cute workout gear, shoes, golf stuff and random sports equipment like Frisbee golf! I like that you can check their stock online so you don't make a useless trip and they have a little bit of everything read more

Purchased a Louisville Slugger Prime 917 bat there on Saturday 05/26/17, for my 14 year old son. Bat immediately developed a rattle in barrel before first summer high school hitting practice or facing live pitching. Tried to exchange but their policy is once the plastics off, you have to file a claim with the manufacturer, which took over an hour on-line and I have to pay to ship it to Louisville. My policy is I don't waste my time or money at a business that won't stand behind a product, especially a $400 faulty new baseball bat. HORRIBLE CUSTOMER SERVICE. Don't waste your time coming here, especially for baseball gear. Try Extra Innings in Mesa, Rawlings Outlet in Chandler, Big Five in Ahwatukee, or AZ Mound in Tempe. read more

Found everything I needed at this store. It's toys r us for adults. Prices are fair and shop is clean. Will go again and use this store. Only 3 stars for the lines are long and no clean wipes to clean carts. read more

Called in to ask to see if they had any 45 lb weights in store and was cut off before I could finish asking my question then rudely hung up on right after. read more

Great selection of training gear!! Go to this store quite often. Staff is friendly and there are a couple of them I have gotten to know very well! Some of the female employees call me big daddy when I walk in which i enjoy. read more

Just left Dick's Sporting goods and I am not happy at all with the level of service I received. I spent an hour walking around looking for a couple of kayaks and some accessories. Not once was I approached by a floor associate and offered help, I walked next to three of them and never once did they acknowledge me. Is this typical of the service at Dick's? I decided to leave and not purchase anything from here. Based on my experience I will not be returning. read more

Never again... the 2 guys in the mens shoe store department are lazy as fudge. Don't get to comfortable Dick's. Brick and mortar is on the way out especially if you don't treat us right and I've got a loud voice. read more

I had a nearly perfect day in the store today accompanied by great associates throughout the store that were extremely helpful. I had almost no problems finding anything in the store, and when it came time to checkout and do an exchange the cashiers were professional whilst being swamped with customers. read more

This location has very little selection, inept customer service and the check out line was so long I left my product and walked out of the store. I will be shopping at a non-corporate sporting goods store from here on. read more

Changing rooms are always full with several people, wait time is too long to try on clothes. Dressing rooms are messy with clothes. They need a better system. Clothing options have been less than enticing. My teens have lost the urge to shop here. read more

I wanted to extend my personal thanks to Yorby who assisted me with a shoe exchange today. Your wide selection, competitive prices and exceptional customer service are what keep me coming back as a customer. Dick's is one of the last sporting goods stores around that offers an impressive and quality assortment of sporting goods, clothing and footwear. Keep up the good work guys. read more