To update my review: my realtor toured this property on April 18 and reported a natural gas smell…read more The owner claimed the fire department had checked and found no leak, but the fire department later stated they had no record of any such visit. We moved across the country on June 4, six weeks after reporting the issue, and the gas leak was still ongoing. A contractor later told us the levels were severe enough that we were fortunate a major incident had not occurred. The owner's contractor also improperly replaced the gas line with an undersized one, according to Spire, and I was the person contacting Spire throughout the process. They let me know that the pipe the contractor replaced was 1/4th inch too small and could lead to carbon monoxide or gas buildup in the lines. During the nine months we lived there, two additional gas leaks occurred in other areas of the system. After spending over $10,000 to move and paying rent for May while the house sat vacant, Stephanie Olsen told me over the phone that "this isn't working out" and that we would need to find another place if we continued being "ungrateful." We ultimately moved out early after 10 months, and paid April 2026 rent while the property was vacant and we were in a new rental. The house itself had numerous issues: filthy vents filled with years of dust and mold, insect infestations (basement had roaches, beetles and grasshoppers) requiring extermination, and a failing sump pump system with drain flies that contributed to a very strong basement odor. The home was at times uninhabitable due to the gas smell, causing headaches and dizziness for both me and my Mom, and we paid out of pocket for hotel stays. This experience was emotionally and financially exhausting. After being threatened with eviction, do you really think I felt comfortable reporting every issue with the house? Of course not. So we financially covered multiple issues due to fear of retaliation.

To update my review. My realtor toured this property on April 18th and reported the smell of…read morenatural gas. The owner said she called the fire department and there was no gas leak. ( fire department had no record) We moved from across the country on June 4th . The gas leak was ongoing. The contractor hired by the owner was incompetent and replaced the gas line with too small of a line per spire. And I'm the one who contacted spire every time . We went on to have 2 more gas leaks in the 9 months we lived in this home . At other areas of the gas system. Stephanie Olsen definitely threatened to let me out of my lease in June when we spoke on the phone after I had just spent $8,000 dollars and payed rent for May( while the house was vacant). And no one would be happy with this situation. We left early and payed for April of this year while the house was vacant. This company and the homes owner were awful. Stephanie literally screamed at me and threatened to evict me on the phone until I was in tears. The house was literally inhabitable due to the extremely strong smell of gas, which was causing headaches and dizziness for me and my son. We paid to stay in a hotel. The vents were filthy with dust and mold that had not been cleaned for years. We had to pay for an exterminator due to a hornet and grasshopper infestation, a plumber for a failing sump pit motor infested with drain flies / worms, which also contributed to the basement odor. The list goes on but my point is - this was a nightmare both emotionally and financially for us. Do you really think I'm going to report every issue wrong with the home after I was threatened with eviction? Obviously not.

My husband and I were first time home buyers in the city. Cameron was a godsend. Shes local and…read moreknows the neighborhoods extremely well. She sent us listings meeting our requirements and requests regularly, would get us showings within a day or two of requesting, and was a true professional when it came to helping us make decisions. She'd walkthrough and point out issues and give us information on the water heater, HVAC, and electrical panel. We managed to find the house for us within a week and the day we decided to put in an offer she sat down with us on a Saturday evening to walk us through the best plan for putting in an offer to give us the best chances of getting the house and for the best price possible. After we went under contract she helped organize all the inspections and make our list of fixes to request to the seller (all of which were accepted). I was extremely nervous going into the home buying process but Cameron was the best person to have throughout it.

Let me tell you why you need to work with Courtney Kestermont…read more She is well informed, she always has a guy/girl for all of your house shopping and repair needs and she is lovely. She took the time to get to know me as a person. That made looking for a house much easier. I felt confident in making my purchase as a first time home buyer with her by my side. And she's a Local! Look no further. Courtney Kestermont is your girl. Thanks for your hard work!

Ms. Keathley was extremely helpful in my interstate move and made the transition has seamless has…read morepossible as I was not physically able to be there. She went above and beyond during this time period and I would recommend her to anyone planning to move to the St. Louis area.

I was blessed to have been able to work with Cheryl! She was very professional throughout the…read morewhole process. I was extremely satisfied with the condo I found. What I appreciated most about Cheryl was that she always gave her honest opinion about any place we saw. I also appreciated her knowledge about the Clayton area and how responsive she was to any email, text or call. Cheryl also made the whole buying process very stress free and made me feel very confident in the purchase that I eventually made. I would absolutely refer Cheryl to anyone looking to purchase a home/condo. I look forward to working with Cheryl in the future!

I lived in the Toronto (4398 W Pine Blvd) for a year, and had a great experience. The apartments…read morewere cheap (with utilities included!) but impeccably maintained. The apartment manager (Danny) is an incredible apartment-fixing machine, and is immediately responsive to maintenance requests. The management office was also very helpful and responsive to any concerns I might have, especially when I needed to change my move-in schedule. Altogether, it was a great place to live, and I'd recommend it to anyone.

From the owner: Multi family housing…read more Toronto & Parcade Apartment in Central West End Parkwood Place & Hazelwood Forest Apts in Hazelwood Mo Meadowbrook Apartments in Overland Mo Twill Manor Apts in St. Charles Mo Westfield Apts in Maplewood Mo

HORRIBLE, HORRIBLE experience with renting from this property. Matthew Wool was very slow to…read morerespond to crucial maintenance issues and withdrew almost half of our security deposit for normal wear and tear of the apartment (small holes in the wall from pictures being hung). Our security deposit also took over three months to receive after being threatened with legal action. He was very unprofessional, dishonest, and insensitive towards the satisfaction of his renters. I would never rent from this property again and would never recommend them to anyone. Making money is his chief motive, even if it means unfair and unreasonable allegations.

Renting from these people for 2 years was the worst decision I ever made. Mathew Wool is the most…read moreunprofessional "property Manager" I have ever done business with. I have rented both commercial and residential properties in St Louis for years these people are the most dishonest I have ever seen. I tried to actually get my moneyback when they violated the lease before I was even was able to move in but they would not give me my money back. These people will say any thing to get you to sign a lease. Once they have your money $2250 deposit in my case, you are on your own. Lies, Lies Lies that is all you get from them. Things in the house broke every few months. You had to beg them to fix anything. I went 3 months without being able to use the master bath tub that is just one example, the air conditioning broke twice, the dishwasher broke twice. They are still trying to get $60 from me because I purchased and installed a new water filter in their refrigerator to stop it from leaking all over my food. I provided a receipt and the old one to them but they said it didn't need replacing. I was paying $2250 a month in rent too. They did not disclose that I was renting in a private subdivision that had bylaws to follow nor did they give me a copy of them. So there were issues about parking. landscaping etc.. They couldn't even tell me when the trash got picked up. There are many professional management companies in St louis THIS IS NOT ONE OF THEM! Although if you have a house in disrepair they would be your company to rent it. Bottom line this company only cares about the money they can make, not about the people that rent from them or the property they rent.

We absolutely love it here! Deb from the front office made moving in an absolute breeze, despite…read moresome weird personal circumstances. The apartment itself is beautiful, and is at such a convenient location! We also love having full size kitchen appliances and washer and dryer in unit. There are a couple of downsides, but nothing too terrible. I don't love that the exterior door to the building is unsecured. I would absolutely prefer it to have a lock or key code or something, especially living on a main road. The doors in the apartments don't close super well due to being painted over so many times. The biggest complaint I have is that the apartments do NOT hold heat well at all. We will bump up our heat to make it warmer in the apartment, and within 30 minutes it's freezing again. That part is a bummer because it is both uncomfortable and expensive. All in all, I would live here again. It's not the absolute greatest, but it is convenient, homey and the people are nice.

DO NOT get fooled by those fake 5 Starts reviews!! Please read my post to get the FACTS!! This is…read morewhat happened after we moved out. 1. No deposit return 2. They charged me $3k+ for insufficient move-out notice and one-month "market" rent (facts :my rent was $1200, I notify them over the phone couple of months ago, renew lease contract was never signed, and I moved out plus keys returned on the day of lease ends) 3. They are handing my account to collection (fact: it will leave a court record even if you pay what's owed, their lawyer will never contact you, you have to find out yourself) 4. Getting a lawyer in St Louis to represent a tenant is incredibly hard !!!!!!! I suffered, but you don't have to !!!!!!!

Rafco took over from another management company for the condo complex I lived in. Rafco was…read moresignificantly higher in costs but promised better service, etc. What they say and what they deliver are two wildly different things. They say excellent service, requests handled, our own account manager that is reachable and will handle all needs/concerns. What we got was the opposite, our account manager was hard to reach, they let a lot of maintenance lapse, the complex sans what the residents maintain looks worse than ever but hey, Rafco has a nice HQ in a posh building in Clayton, so I guess they have that going for them, which is nice........

So unprofessional and rude. They have poor communication and are really difficult to work with…read more Unfortunately I had already signed a lease with a real estate company before I had to contact and work with rafco to move in. If I known I would have chosen a different apartment. Don't deal with them if you don't have to

was not a bad rental manager but they did try very hard to appease all. they no longer manage my…read moreproperty as this was sold . i do miss them.

I'll start off by saying I have contacted Gina Danko multiple times about the issues at Oak Forest…read moreApartments, and no reply was given. If I could give you zero stars I would, your company makes Walmart's customer service a stellar experience. We have had increasing issues at this complex for years, and the complex staff "tell us to contact the cooperate office". What's the point of contacting the office if no one calls back to make sure your problems are resolved? I can tell this business doesn't care for its tenants' well being, health, or safety. If I have to use one word to explain Sansone Group it would be, Rachmanism! I would stay away from any/all of their properties, and find another place to call home.

This company was a total MESS to deal with…read more Our property manager was friendly at first but between her and the owner, they were not very willing to help us with issues our property had. We had 3 total gas leaks -- including one that we MOVED INTO, which the owner lied about resolving. We had to spend 2 weeks in a hotel, no reimbursement. The entire house (off Luckystone Ave) was in disrepair and nobody cares. It's a hazard and we are happy to be done with it & Upper/West End Management in its entirety.

Sadly, this company has terrible follow through. I tried to rent my property using their service…read morebut had zero follow through from their sales team - not even a contract to sign. I would not recommend doing business with them.