I have been using Bala Eyecare for more than thirty years and have been under the care of every…read moreDoctor there. All of the Doctors have given me outstanding service. Today, I had the newest Ophthalmologist for my second time. Dr. Jazmin Logendra saw me today after making the appointment yesterday because I was having issues because of my age. She spent forty five minutes with me, had other technicians run other scans and tests on my eyes. She put all the information together and will now discuss all of it with the Senior Ophthalmologist. She feels quite sure, based on the the information what has to be done to fix my issue. She is very kind, efficient, soft spoken, makes sure that I understand everything that she is saying. She also had me take short breaks because the positions were hard to hold! I would highly recommend Dr. Logendra for all of your eye needs. She is TOPS!

I highly recommend Bala Eye Care. I have been a long time…read morepatient. Every time I go there from the time I check in at the desk until I leave everyone is so courteous and professional. Dr Mathers is the best. He explained everything and always takes time to answer your questions. He is very knowledgeable and thorough.

I highly recommend this office…read more The optometrist is a legend is excellent care of his clients, patients and most importantly the eyes. The staff are there to help you. They are professional, highly knowledgeable, and they care about you and your eyes. I came here years ago and most recently returned. I love my new glasses and I love the new location. It's bigger and so clean with a variety of eye wear. I'm considering contacts so I'll be returning in a week so see my options. I'm so happy to be back!!

Great Doctors, terrible wait times. Highly skilled Docs who spend time so Expect 2 hours in…read morewaiting bring a book

After the wonderful experience selecting my eye glasses, l was very disappointed in the pick up…read more The Asian young lady choice of words was unacceptable. Asking a person who is picking up their glasses " can u pay the balance" or "pay the balance" and grabbed the glasses from the counter. Truly disgusting did l look like l would run out without paying. Going forward l will come during the weekday to ensure l am not treated like a low life degenerate!

Dr Allison Belfer was a gem and really knew her things. She made sure to not recommend anything i…read morewould not want and was very professional.Amazing care and very thoughtful. As well all of the others who worked with me in finding the best fit and took a lot of time for the right choice of frames and process.

This is a really long review but as a patient, all you need to know is that this place is super…read moredisorganized, has no regard for your time, and unnecessarily expensive. If you're in need of a new optometrist, this is NOT the place to go, as it is the WORST place I've been to in my 25 years of wearing glasses. After Dr. Putterman suddenly retired, many of us in Roxborough were left scrambling to find a replacement for our beloved optometrist. I ended up at East Falls Eye Associates, which apparently is the WORST place to land on. After several mishaps, I've given up on this place and moving on, even if it's costing me extra money. First, I made an appointment for both contact and glasses eye exam. I asked if this was possible through my insurance prior to arriving, and the person I spoke on the phone with said yes. When I arrived, I began looking at the glasses (which, by the way, is already difficult in itself in this place because the space is so tight. Every 2 minutes I was asked to move by an employee so they could get around, so I hardly could even try on the glasses. Also, the glasses are SO MUCH MORE EXPENSIVE. I only checked out the cheapest glasses and even with insurance they were coming out to around $175, when in the past I've only had to pay around $50 in other places). Here is where it goes all downhill: Fail #1) The receptionist informed me after I had finally chosen the (expensive) glasses that since I got a contact lens exam I would have to pay $75 lens fitting fee if I got glasses through my insurance instead of contacts. What? I was never informed of this fee when I made the appointment. So I put the glasses back and decided to order contacts. Fail #2) After the first receptionist told me of this news, when I went to check out, a different receptionist STILL tried to charge me $75. I ended up having to find the first receptionist to explain what she explained to me, to which she looked utterly confused, and she just responded, "Ok... I have never heard of that." Fail #3) I ended up ordering glasses online instead, but the glasses was making me dizzy. I called the office to ask if I could get my glasses looked at to see if it was correct, and the receptionist said that since I got my glasses elsewhere that there would be a fee if I wanted them to look at it. So then I asked if could get my eyes re-examined instead, to which the receptionist said yes and confirmed it would be free, and made an appointment. Upon arrival, they asked to see the glasses I had ordered, which I said I didn't bring them because the receptionist said there would be a fee. She informed me that's not true, and that I cannot get my eyes rechecked unless I brought my glasses first! I said I took a half day from work to make this appointment, which ended up being a waste due to the misinformation, as I was literally sent home with no solution except to make another appointment. Fail #4) After testing out the contact lenses, I called on October 29 to place the order for my lens. The person on the phone said the prescription needed to be approved by the optometrist but should go through by the weekend. After 3 weeks of waiting, I called again to check on the status, and the receptionist CONFIRMED that the order was placed but was likely delayed. I called again 2 weeks after that and left a voice message, to which no one responded. Finally on Dec 8, 5 weeks after I made the original order call, I called again to check the order status of my lenses. The receptionist said that normally it takes only 2 weeks for the order to arrive, but that mine hadn't arrived BECAUSE THEY WEREN'T ORDERED YET. I asked why they weren't ordered, and she stated it was because I hadn't made a payment. I said no one in my three times of calling ever instructed me to make a payment, so I presumed I would make a payment when I went to pick up my order, especially since I was even told the order was already placed and that it was just delayed! Everyone here was nice about all their mistakes. But at the end of the day, what's the use in being nice when everything is just so wrong and no remediation is made for the numerous errors? I took my business elsewhere; it cost me additional money to go through the whole process again, but at least it was a success. Save yourself the time and money and I'd recommend to start somewhere else.

I've been going to this office for the last two years for my annual visits. The office staff are…read morevery professional, friendly and helpful. As I sat down and waited for my eyes to dilate, I also witnessed a number of interactions with other clients/patients and they were all so kind and patient. One thing I'd like to commend them for is, they are one of the first offices that will double check your benefits and let you know how much your insurance gives you towards contacts, lenses, glasses/frames per year as a heads up , whether you use it or not. I noticed they did that last year, and this year the receptionist noticed I changed insurances and also notified me of what benefits I should max out. It's the little things like this that I consider above and beyond, and very much appreciated. The optometrist is also very friendly, great bedside manner and easy to talk to, if you have any questions. I'm very comfortable at this office and will continue to be a patient here for the foreseeable future. I wouldn't hesitate to recommend this office to others

My eye glass frames were destroyed accidentally today. I walked into Visionworks and was warmly…read moregreeted by Crystal who is the Optical Specialist Lead. Despite how busy Crystal was, she took time to help me. Crystal looked up my account and told me that my glasses were two years old and my warranty was up. She didn't turn me away... she could have dismissed me...anyone else would have! She found a pair of frames for me in the exact size to match my glasses. She is such a patient and wonderful lady. She didn't have to spend so much time helping me find the exact size frame. Crystal made my day with her kindness. I'm so appreciative and Crystal deserves a big pay raise and acknowledgement from the company.

Note: my 5-star rating is for Monica. I'd give the store an overall score of 3.5 stars if I could…read morerate them separately. I like this store enough to keep returning, but there is room for improvement. That said, please read on. I've been a customer for a few years. I've been mostly pleased, but this year I've run into some issues. Nothing serious, just some inconveniences. The other day I went for my appointment only to find out that the doctor was running way behind. Since I had to be at work 40 minutes away, I couldn't wait to see him and was going to have to make another appointment (again). I was really disappointed. Monica wouldn't let that stand, though. She stepped up and took care of the problems I was having so that waiting for a new appointment wouldn't also mean I was going to be inconvenienced. She was kind, patient, and professional the entire time. She went the extra mile for me and it was a huge help. Her external customer service is top notch, but I've witnessed the high quality of her internal customer service as well. She's as helpful with her coworkers as she is with us. She is knowledgeable and organized, seems to have a solid handle on everything going on in the store, and is able to answer questions, resolve computer issues, and find products. She demonstrates real leadership every time I see her on the job. They'd better be paying her what she's worth and treating her with the respect she deserves because we'll all be lost if she ever leaves.

Rude staff. They act like you are supposed to be grateful to see a doctor. Each time I have gone…read morehere I have waited hours for something I have never waited more than 15 minutes for. Additionally, I have a PPO with very low copays, but my last visit here which lasted 10 minutes with the doctor and almost two hours in the waiting room cost me over $200. I could go on, but I don't have time at the moment. I may update this review later to explain the additional reasons I will never return here, and advise you to look elsewhere.

After waiting in the waiting room for extended amounts of time, I was shuffled from room to room…read morefor different tests...then finally after waiting again in the waiting room, I got to meet with the doctor. I found her bedside manner to be extremely rude and condescending. She did not explain what she was doing as she did it - she just rattled off numbers and comments for her assistant to transcribe. Her attitude was quiet off-putting to me and I would not go back or refer her to anyone. I will seek another doctor for further follow up and treatment.

We, my wife and I, have used the Marlton office many times. My wife has her glucoma monitored there…read moreand I had my cataracts removed by Dr. Ayres and had a marvelous outcome. We go there for our regular eye care and have always found the office staff to be friendly and helpful.

I just wanted to thank you for your prompt attention to my concerns…read more Your Operations Manager did reach out to me to discuss the incident and I am very pleased with our conversation. I was also contacted by Dr. Finklea who also extended his apologies, he was not aware of what had transpired in his office and was just informed today. Being his patient for the past few years and experiencing his professionalism and awesome personality has always made it a pleasure to travel 90 minutes one way for my treatment. Receiving Dr. Finklea's call today only reinforces the type of person he is and why I have the utmost respect for him. Although I had a one time poor experience, it is something that the practice has addressed so that a new protocol is created. I am grateful for everyone reaching out to me and will see you at my next appointment.

I started my journey because of my daughter and other friends that had this same issue with their…read morevision. For many years since I was 5,I always had worn glasses. I felt frustrated because it was always difficult to see. I thank God that he gave me the opportunity to meet the LASIK Team and with their expertise and knowledge they were able to guide me to have correctI've vision. Now I can finally see with pain, discomfort and worry about where are my glasses and everything else I kept losing because of not having corrective vision. Thank you for my new and enhanced vision! I can see clearly now!!

I had such a surprising experience. Everyone was incredibly friendly and helpful! Going in I…read morewasn't entirely sure what to expect but I had been interested in Lasik for years. Filling out and actually reading through the questionnaire gave me a lot of information before I ever even spoke to a doctor including dilation information and asking me how soon I'd like to get the procedure. I chose the ASAP option and was able to do it on my very next day off only 2 days later. During the exam I was talked through every step and from start to finish it was about an hour in and out. On the day of the procedure everyone was extremely supportive and open to answering all of my questions. They asked me a few questions about hobbies that at the time I thought were completely off topic but then were used to keep my mind off the procedure as you are awake the entire time. It feels different but it completely painless. I was in and out of the surgical bay in about ten minutes and my vision over the next ten minutes was like wearing an old pair of contacts. I was accurately told what to expect over the next 12 hours or so of healing. Less than 24 hours later I returned for a follow-up to ensure healing was progressing correctly. I now have 20/15 vision! Highly recommend! Bonus items you get a rockin' pair of wrap around shades to protect your freshly corrected eyes.

This office is busy but efficient. Ordered glasses from the optical dept. what a great experience,…read moreshelby sure went the extra mile getting me the cool frames that I wanted. Old fashioned friendly good service! Would definitely recommend! I priced glasses three other places and the value was much better for the product.

Dr. was rude, set me up with a useless extra pair of glasses. The glasses that worked broke in 13…read moremonths - held together by cheap glue. You'll get much better service from Target, or any modern shop. These fools are dinosaurs.