Customer service is awesome. Very knowledgeable. Had a very specialized prescription and they were…read moreable to handle it in a timely manner. Great ownership

I needed a new pair of glasses, and the experience here was great. The owner of the store is very…read moreknowledgeable about everything and even picked out a frame that I loved. The store itself is also very cozy. After the order, I didn't have to wait long to be able to pick up the glasses.

Little Neck Optical is super courteous, helpful and professional. The receptionist is so friendly…read morewhile the Optometrist was more than patient explaining all my options for both contact lens and glasses. I applaud such a fine business and you definitely have a customer for good.

This business location is relatively new (maybe a few months old), but we came here recently as we…read morewere seeking a new optometrist. It's always a good sign when you call and can get a hold of a live person over the phone. That was the first draw in. When our appointment came up, we were greeted by friendly staff. The store is bright and inviting, but smaller than the last eyeglass supply store (a larger chain) we'd gone to. The selection of eyeglasses are limited to pricier designer frames, but upon inquiring, I was told that they have affordable (read: frames covered by insurance) available upon request, it just hasn't been put up on display yet. Plus, it was nice to see there were some refreshments and a clean bathroom available while we waited. Most importantly, this store was CLEAN-- there ample hand-sani at the ready, plus signs they clean their display frames between customers. Once the initial paperwork was done, the rest of our service was expedient. We were taken to a room for pre-testing, and then soon after met with the doctor. He answered all our questions, and never pressured us into buying lenses/frames. While this is a smaller store, the doctor has another office in NJ where he can check his inventory should there be something specific you want. Hope this location does well, it's good to have options other than large chain optical stores.

Best glasses buying experience I've ever had. Lauren is…read moreamazing. She really knows her stuff- frames, lenses, colors for transitions, etc. I'm really happy with my purchases and will never go anywhere else for glasses. They have the best selection I've ever seen- and I was pleasantly surprised at the cost. It was actually a fun experience- when have you ever said that about getting glasses!

Can't say enough about Real Eyes and Laura the owner. Attention to detail and caring about how you…read morelook. Great choices and wonderful services. Wouldn't go anywhere else!

They suck d@&k. I honestly think these people have the working skills of a rock. I'd be embarrassed…read moreto say I work for them. Waited on hold for 30 minutes just to be told to come in, and guess what, I waited another 20 minutes when nobody was inside! Then told me I can't get my PB distance. Braindead store.

Garbage service, rude and unprofessional. The tone and lack of professionalism is beyond me. The…read morestaff need to be trained. Never returning again.

Very efficient service, many choice of frames to choose from. They take most insurancesread more

Shopping for glasses has always been a pain for me. Every pair I tried elsewhere just didn't look…read moreright on me or it just wasn't me. I realized today that you just need yourself a "Joseph"! Almost every single pair he brought out looked great on me. He was very observant of my accessories/ facial features and was able to distinguish my preferences effortlessly. The eye exam I had with Dr. Berzins couldn't have been more thorough. She was very informative and cared about my comfort, rather than just getting through "another eye exam" like most optometrists. She made sure I knew ALL my options to ensure we got it absolutely right. All my questions got answered, and more! As for their facility, they have the latest technology, free parking, snacks and coffee. As well as an amazing selection of eye wear and contact lenses! This was hands down the best eye exam experience. Acuity Eye Care has the most amazing care team you could possibly ask for! :)

Have gone here with my husband several times. A very…read morethorough eye examination, optometrist was very professional. She checked all. Our insurance was accepted,with a good selection of different pricing for frames.Both of uI De have Bifocals.The optician made sure lenses were in the correct position.They were ready as promised. I would most definitely reccomend them. Definitely will return.

So rude and unprofessional!! DO NOT GO THERE. I went to pick up a pair of glasses and when asking…read morethe sales associate for help, he said "I'm busy" and made me wait 30 MINUTES only to tell me that the glasses were not ready yet for pickup. He said his coworker promised that the glasses would be ready for pickup by then, and that it wasn't his fault that it wasn't ready. He could've checked when I first asked, not make me wait 30 minutes. I said I was also busy and that he just wasted 30 minutes of my time and all he said was "I'm busy too." Please save yourself time and energy and do not go here!! The service is so terrible

Laurie and Dr. K made my experience awesome. Dr. K's examinations are always very thorough and you…read morecan tell he truly cares about his patients. Laurie is one of the lovely people in the front. I'm very indecisive, and she gave me her honest opinion on my selections, and even selected a few for me to try on. She's very personable, helpful, and kind. I will always go back!

we have been going there for many, many years without any issues. The last time we went we felt…read morelike they were trying to charge us for every little thing. Usually it costs nothing as we go through our insurance, but the last time we were charged $40 each for a "new" test that was done. The right thing to do is to tell you beforehand that there is an additional charge and make it our choice, but they did not so we had to pay. Then they tried to get my husband back again in 3 months for a retest on that machine and another $40 because they saw a hint of cholesterol and they wanted to follow it. My husband gets his cholesterol checked at his PCP (which by the way is fine) so he doesn't need the ophthalmologist to check it too! Also their selection of glasses that comes free with our insurance isn't the greatest so my husband just got readers, which were supposed to be free. By the time he left they were $100! He said they put all these unnecessary extras on them which I did cancel when we got home. These were the same readers you get in the dollar store but they were charging $100! I'm not sure if it's the new management but the store has definitely changed and we will NOT be going back. This was actually a blessing in disguise as we found a much better place (real eyes optical) where they have a much better "free" selection, they actually helped pick out glasses that they thought would look good on us and there were NO extra fees, and the staff was amazing!

I am so pleased with my experience here. Every single person on the staff is so sweet and…read morepersonable. They are all very knowledgeable and a pleasure to work with. Dr. Lin was incredibly patient with me and answered every question I had. She walked me through every process and explained everything in great detail. I left the establishment with so much information and knowledge. I highly recommend them to anyone looking for a reliable optometrist and wonderful staff!

Dr. Lin is unprofessional, rude and sloppy. The location is tiny and dirty. My experience here was…read morewell below expectations.

Been a customer at this wonderful location for as long as I can remember - they even stayed late…read morelast night as I was stuck in bumper to bumper traffic on LIE, so I could get 2 pairs glasses adjusted- the heat had made them loose. A+++++ customer service from start to finish. Will never go elsewhere. stylish glasses AND sunglasses- they carry all the designer brands too

This place is great. The customer service is awesome. Out of this world. If you don't like this…read moreelection that's up to you. I happen to think they have great stuff. Relatively cheap!

2 hours waiting...my appt was for 3:15pm...the doctor didn't see me until 5:15pm. Was talking to…read moresomeone who was waiting for longer than me and found out that her appt was also at 3:15. Wait...they double book patients? The front office people did say that's how they book appointments! Nevermind having to wait to see the doctor but to have the staff/technicians be rude and speak to you with matter-of-fact attitude, that really takes the cake! Made my next appointment in the other office the doctor goes to and will see how that goes...otherwise, on to the next. Those front office people and technicians need to go for training instead of walking around with a condescending attitude. One of them was very nice and when I told her about the experience, she said, I like to treat my patients the same way I want my mother to be treated and that's how it should be when dealing people who have been waiting for hours.

Appointment made a year ago. Diabetic/annual eye exam. Got a call last week that the doctor I was…read moresupposed to see would not be in on the date of my appointment. Was told first available appointment with my doctor was over 6 weeks away from my original appointment. Offered appointment with optometrist instead of ophthalmologist. Office called me back saying they found an appointment on the day following my original appointment with a different doctor (ophthalmologist) Sign says refraction not paid for by insurance but recommended as an important part of eye exam. After pictures of eye were taken I was told the doctor I was seeing did not do refraction so I couldn't get prescription should I need new glasses. Was again offered the optician to do my exam and was told "he does plenty of diabetic exams and can do the refraction as well". My appointment was with an ophthalmologist. I do not come for an annual eye exam to be told the doctor does not do a refraction when the sign at the check in states that OCLI considers refraction an important part of an eye exam. Why am I wasting my time. I do NOT recommend OCLI