Fit me in their schedule, did a great job, a/c works great!!! They are friendly, honest, careful…read moreand skilled!

Ok. I have a transmission issue…read more Brought it in to determine the root-cause. They found an old (not cleared) thermostat problem that I fixed a year ago. It didn't totally close, thus not allowing the Cat o get up to temperature quickly enough. I replaced for $25 and 45 minutes, easy. Check-engine light disappeared. But obviously the code locked in. And also they said I needed a full replacement transmission. Which I don't deny may be required. , sorta. I am 71 years old, done professional car work since 17. The ONLY reason I am not doing this myself is age. But that said, before I would tear down anything I would already know what component is bad. A valve, cam sensor, etc. My symptoms are of a valve-body stuck valve, causing the clutch(s) to not fully engage. Thus I wanted a more concise explanation for why I should give them $5,000 - $6,000 to replace the entire Xmission. I really should have had a talk with the trained mechanic that could go into depth about the detailed reason it is giving me problems. But I got the worker at the register explaining the estimate to me. I have 100% confidence she has ZERO true mechanical knowledge/training past what to say. She should have called the Tech to talk to me. Had that happened I would have set an appointment to have it replaced. But given the weak thermostat ($330) ghost diag, I had zero confidence about the rest of their work. Reminds me of "give a kid a hammer and everything looks like a nail".

Took my 2020 Santa Fe for 120k maintenance. I had used Copilot to research what service needed to…read moredone and the best shop to take it to. Rates for Dennis Hall's were excellent with very positive reviews. The services they recommended and estimated cost they provided matched exactly to my research. Transmission fluid changed and new spark plugs has it running as good as ever. I will definitely be bringing my other vehicles there for service. Russell and team did a great job!

Great people here. I had an issue with my wife's Acura MDX (flashing warning lights all over the…read moredash). Dennis Hall's crew looked at my car right away even though they were very busy on a Friday. They discovered that a simple issue caused the problem and fixed it within 5 minutes without charge. I greatly respect their honesty and help. Saved me a lot of hassle because my family was headed out of town tomorrow and, otherwise, would have needed to rent a car for the long trip. I recommend Dennis Hall Auto Service and plan to come back in the future.

I called because my ac was blowing warm. He came out and charged my system. Price was a little high…read more$80 appointment fee and $20 in parts; but I didn't have to wait for an appointment; he came right away, did a great job and my ac is back up and running!!!

Elite was awesome! Knowledgable and kind. His diagnostic fee was cheaper than others and his…read moreservice was quick. I requested an appointment and he was able to get me in asap coming out on a Sunday morning. The issue was my heat was not working. The first thing he noticed was my antifreeze was almost empty. He went and got the fluid i needed and put it in for me. The heat still wasn't working but he said it probably needed to be driven and sure enough the heat started working with in not even five minutes. He was worried about a leak so he wanted me to keep him updated on the issue. I highly recommend!

If I could give no stars I would. The guy came out around 11 to change a wheel bearing. Said he had…read morea press. It took him until 5 pm to change it, but he forgot his essential wheel bearing tool the snap ring wrench. So he had to go get it and I had to send him money to get it with! Then he comes back and all I hear is whack! Whack! Whack! Whack! And I'm thinking is that normal? Well he pretty much ran away from the scene. My ABS sensor is broken now and o have no speedometer and I have a hybrid so I need that abs sensor!! I can't believe this guy is in business he must have paid for all his "five star reviews" there's just no way. He completely ghosted me when I asked him to come back and fix the busted sensor. Absolutely do NOT call this guy to break your car!

We had a car battery issue and being that we were on vacation, I had no tools and it was close to…read moremidnight. Tre responded immediately. He picked up the battery needed for our vehicle came to our location and had it swapped out in under an hour. This man had a great attitude and was very kind, considerate, and polite. He saved our vacation! I hope that I will not need mechanical services again, but if I do, I know exactly who I'm calling! Thank you Tre!!!

Please stay away from A to B auto mechanic in Knoxville area. He will take your money and promise…read moreto fix your car. I asked for refund because he was a no show. He said he would refund his labor cost right away and then the refund for the ordered part no later than 14 days. Nothing was refunded. He's also doesn't care that he kept my money. Spread the word. Reporting him to police today.

A B Auto Repair AUSTIN STOLE $1300, plus $75 for estimate, from me. . He supposedly repaired my car…read moreuntil afterwards all the oil came out. I towed it to Beaman's. They said it wld cost $4500 to fix. They also told me how he had put a rag n tool under the oil pan. They said that he ruined my car. 100% his fault.

I worked for this company for 6 months and finally quit! Take it from someone on the inside, take…read moreyour vehicle anywhere else! These people would screw up a 3 car funeral! They tell you that you need repairs that are not needed. They leave your drain plug loose. I warned the current manager charge a customer for a fuel system service that he knew hadn't been done. Nearly had to pull a customer off of him for quoting a customer $695 for repairs and when the man came in the manager told him his bill was almost $1,200. This was an everyday occurrence! The regional manager told me he didn't care what we sold customers but to just sell anything! He said selling something kept the Boogie Man away! The new regional manager told me to put my Big Boy Pants on and go sell something! I almost curb stomped him! They pad their reviews to cover up the truth! I documented over 15 instances of wrong doing and misrepresenting repairs. The icing on the cake was the Quote, Lead Technician was regularly found asleep in a car or underneath a vehicle. I even have several pictures of him snoozing! They left the oil drain plug loose on the son of a UT Quarterbacks truck and it lost 2 quarts of oil and put Dawn dishwashing liquid in the wiper reservoir and caused it to clog up and quit Before he made it home! Trail of Tears here people! The truth is what it is. All they want to do is ring their cash register at your expense! If you don't believe me ask the people that live in the 37922 area code.

I usually have a great experience at Northshore. I even sent my children there for oil changes when…read morethey were in town. This will be a long post, but only for providing the full story to explain my rating: Previously, I went to the Solway or Farragut locations; but, after having a horrible experience at the Farragut location, I decided to try Northshore. Every experience I had until last week was great. I went in for my last oil change on the 5 pack deal. Once the oil change was complete, I left and in less than 1 mile the check engine light appeared (it was not on previously). I figured I could take my vehicle back for a quick check. The technician came back and said they cleared the code since they could not figure out the issue. I drove off and this time at approximately the same distance (less than 1 mile), not only did the check engine light appear but the oil pressure light, as well. I drove my car a little further thinking that the lights might turn off. They did not. I went back to the Northshore location and told them that I now have 2 lights that appeared. I was then told that the last location that performed the oil change "manipulated" an oil filter to fit my vehicle and I also had the wrong oil filter housing. I immediately told them that their location was the only one to change the oil in my vehicle since the oil filter housing was replaced in Jan 2023 and I had experienced no issues until NOW. They told me to take my vehicle back to the shop that originally replaced the oil filter housing; however, I did not feel safe driving the vehicle with both the check engine and oil pressure lights illuminated. Brandy (location manager) called a tow truck for me as transportation to the other shop (located in Corryton, TN). When the other shop looked at the housing they immediately found out it was CRACKED!!! I called the Northshore location back to reveal the issue. Brandy was not there so I spoke with another associate. He told me that if I brought the vehicle back they would fix it for "free". I told this associate that I no longer trust their shop and that I also believe they cracked the housing (which is why I believe the lights appeared after driving away from their shop) and that they should have checked more closely before I left. He told me the regional manager (I believe his name is Kevin) would call me later to discuss. I can not confirm that he ever called because, if he did, I did not answer nor did he leave a voice mail asking me to call him back. I hope this information helps someone from experiencing the same issues I had at this shop last week. Problems like this can be made at any mechanic. I should have figured if I was allowed to drive away without without being told about the "manipulated" filter then other serious issues existed since the check engine and oil pressure lights were illuminated. I wish I had taken photos of the "manipulated" oil filter as evidence. I also wish I had looked closer at the filter housing before I left this location. I probably would have noticed the cracked housing and not had to spend almost $1000 to fix a problem that NEVER SHOULD HAVE HAPPENED!!!

They asked if I want my tires rotated with it being free with the oil change while ending up…read morestripping my oil pan plug. But the worse when they gave me the tire rotation put my bad tires I was getting replaced soon in the front of my front wheel drive car never said how dangerous it would be having them rotate to the front of the car, long story short on the 22nd of June 2023 on my way to work while it was raining I was trying to brake given that a truck was turning left and as I was trying to brake at only 5-10 mph my tires skid across the wet road and slammed into the back of the truck and I know for a fact I was going fast because the man in the truck said he saw my in the rear view and said I wasn't going that fast so highly do not recommend this place. End result in the picture

Total scam. Took my car in because it was overheating. Charged me $200 just for a diagnostic!!!…read moreThen told me it would be $2300 to fix. My husband said that didn't seem right so we took it to another place and thank goodness we did!!! 1. We got a free diagnostic 2. Only $560 to fix it!! I will never recommend service street. Total rip off.

Visited on 07/14/2026 for my Nissan Rogue Heating Issue and met Isiah and my problem was solved to…read moremy satisfaction. I called back the next day for overcharge in labor charges and i got a reply that those were the charges and people working there have families (sure others have animals to feed) This is what i was charged Part Cost Labour Radiator Fan motor $692.99 $407.98 (Fair) Thermostat $67.99 $235.19 (Whoa) Valvoline Coolant $7.99 63.93 (What to pour the Coolant). My error not asking for a Estimate in writing neither was i offered one, They Told me about a 3-year warranty, bout that i guess time will tell. Overall great work and repairs but Guys ask for an estimate before to avoid surprises like 65 bucks to pour coolant in the radiator.

I went to perform a balancing of 4 wheels + alignment on our car. (The car still vibrates at…read morehighway speed after the balancing, it's better than it was but still not good.) I waited in their waiting room, the work was done surprisingly fast, when i talked to Isaiah the manager to pay i asked for the alignment report. He said they were out of ink, and couldn't provide one. After more talking back and forth he went to the bay where the work was performed, and came back with a cellphone image of the alignment that had been performed. I took a picture of the report he showed me. The next day i decided to actually look closer on the report on my phone, zoomed in and now i noticed that the vehicle on this report is a Chevy Truck, and the date was 4/21/2026. I was there on the 4/27th. The only reasonable conclusion i can come up with is, the alignment on my vehicle was probably never done, he had this picture on his phone taken almost a week earlier, to show possible inquiring customers as 'proof' that the work had been done on their vehicles. The text was so small that i could not make that out initially when he showed me the report on his phone. I want back and showed Isaiah the receipt i have, not matching the work that was supposedly done and asked for a refund for the alignment. He refused to give a refund and was instead offering to put the car back on the lift and redo it or somehow show that the work had been done, which I in turn declined. I don't trust these people at this point, and there is no way for him to show after the fact, that any alignment work was actually performed. No honest self respecting business would come up with a Mickey Mouse reason of having no ink, and then show a fraudulent 'proof' of work cell-phone image. I can only imagine how many of these happy customers on these reviews were actually charged for work never performed. I won't be back!