They open until 8:30pm and the staff is always fast efficient and kind. I never had a bad…read moreexperience here. Even with no appointments made you can walk in and the clerks will Work with you to get your images taken care of. I think their other locations really need some trainings from the folks who works here.

Without fail, this location never seems to have the order my doctor faxed. Every. Single. Time. I…read morehave her refax it to a different number that they give me and they still don't have it. I have to leave and come back with a paper copy just to get an x ray. While I was in line, they told 4 other people they didn't have an order for them too. If they're telling 5 people this in a matter of 5 minutes, I can't imagine how many people hear this in a day. It's 2026, we don't have a better system than faxing, Sutter?? Create a portal where doctors can submit the orders. Clearly the fax system isn't working. Figure it out and do better.

These professionals here are top notch, from The…read morereceptionist to the staff performing your scans. I am extremely claustrophobic, which has greatly affected my life to the point where I had had MRI scans many years ago that completely left me scared to death to have any more in the future, even with taking Valium to get through the procedure! I heard about a new MRI machine called a "wide bore" that was several inches wider inside and a bit shorter in length to the traditional MRI machines I've been in the past, and that this particular location had one, I just had to wait a few weeks for an appointment. Well, I made my appointments to get two scans done here on two different days with the new machine, and I have to tell you, they made the experience so easy and comfortable, knowing my situation, that I will never fear getting an MRI again, as long as I have one done in one of these new machines! The entire experience was hands down easier and more thought out than any other MRI in where they do everything in their ability to keep you calm, comfortable and at peace, especially if you suffer from claustrophobia and the "fight or flight" panic being in an enclosed situation. Granted, I took some meds my doctor gave me to aid in the relaxation of my visit, but in the past, that didn't really help, and attribute the new machine and the professionals here who really cared so well for me. I'm so thankful to them and for Dignity Health for this option of MRI for us who can't fathom getting into a regular machine! They even let my husband accompany me on my last scan to make me feel even Comforted! Thank you, Dignity Health!

What a great facility. Had first appointment of the day…read more That is the the way I make appointments. Surprised that my appointment was was 0700. This is a good thing. Asked to arrive at 0645 Arrived five minutes early. Kind of difficult to find. Especially in the dark. The entrance is in the back of the facility. Perhaps could be more lighting. Do not think this a Dignity problem. The admission person was friendly and personable at o dark hours. Was checked in and before I could finish paperwork was called back. Rafael was my technologist . Rafael was very personable. Rafael took great care of me. I am post operative for shoulder surgery. I expressed my concerns. He helped me get positioned in the MRI and feel comfortable. That twenty two minutes passed quickly. Appreciate you.

I was sent from my Orthopedist in Grass Valley to have an open MRI as I have extreme…read moreclaustrophobia. I was fortunate to have Don, an MRI Tech assist me. He was so kind and understanding, He held my hand and talked to me during the entire imaging. I honestly don't think I could have gotten through this without his unwavering assistance. I've never had such a positive experience in a medical facility, and it was all due to Don going far beyond his duties to make me feel safe and comfortable.

I show up at 4:35 pm for an X-ray at the location on 1625 Creekside Drive and I'm told I cannot get…read morean X-ray as they close at 5 pm!! There were zero persons waiting in the waiting room and 1 person checking-in ahead of me. If I ran my business like this I would be forced to shut down! Ridiculous!

I've come here twice for bad allergies and what I think was cellulitis. The front tried to be fast…read moremy first time there, but my insurance caused some issues, but the second time was a breeze. The doctor and NP both were very helpful, and honestly saved me money. They pointed me towards the CVS pharmacy nearby, making the trip more concise instead of going to another location for my prescription. I'll continue to be coming here when I need urgent care. Thank you, guys!

I have been in pain for 3-4 weeks waiting for a specialist and finally gave in and went to urgent…read morecare. I was there for less than 30 mins. Dr. Shea was great although they couldn't do much for me, he messaged a specialist right then and there and they got me an appointment next day.. something I've been waiting almost 3 weeks for Sutter to do. This is my second time going there and both times have been so easy! Thanks for your care!

Last week, I came here for blood testing. It was my first ever visit to this Quest Diagnostics…read morelocation. The building is tucked off the main road in a business park area.Overall it was a much better visit than I anticipated. I hate drawing blood since I have thin veins and it has never been an easy pain free experience for me. But this time it was. Sigh of relief. The technician was fantastic. She definitely knew what she was doing. She was no nonsense, straightforward, and efficient. Not mean or disinterested. But also not exuding rainbow and unicorn vibes. She thoroughly and quickly found my veins, and got down to business extracting. I barely noticed the shot, little pinching sensation thats all. No issues of soreness, not even the next day. There was only two technicians working with one being a trainee that was observing. The low staffing is neither of their faults. It seems that it is Quest's business model of streamlining staffing. For instance, right when you walk in, there is no human staff to assist in check in. The checkin is by self serve kiosk. And that touch screen was not cooperating with me. It did not easily recognize my touch. And if you take too long responding or it does not recognize your touch, it will time you out. You guessed it, it will start the process all over. Ugh. I was seen quickly since I had an appointment which I set weeks ahead of time. The appointment was easy to make online but please make sure you are correctly checking the correct test(s) needed.

The whole business model is unsustainable, hostile to users, and filthy. Zero stars are deserved…read more What ever happened to my two samples????? Thanks for no results and ensuring I remained sick.

I've brought my toddler here several times when I needed a quick checkup with a doctor and wanted…read moreto avoid the other urgent care in Folsom (which isn't very child focused) and needed a sicker diagnosis than waiting to be seen by a PCP. As soon as you walk in, the environment is super child friendly and clean. There's multiple chairs to sit in, a great children's play area with toys and books, big screen that plays child friendly videos and an area with snacks. The wait time varied on how busy they are but you are able to get on a wait list before coming in which can speed up the process. The staff is very friendly and helpful. I feel like my toddler has received quality care very time that we've been here. I'd definitely recommend this spot to other families seeking quick help.

Would have been 5 stars if they had better billing practices. We went to have our 2 year olds elbow…read morepopped back in after it got pulled out of place, turns out it's actually a really simple procedure but I had never had that happen before. No imaging... it was like a 5 minute office visit literally in and out. They're in-network and charged my insurance over $600 for it, yikes. We paid our copay in office. Then we got a bill for $200 in the mail? With absolutely zero explanation of what the charge was for. How much are they trying to make off this? We usually use MDSTAT in EDH and they've never sent us an extra bill. Anyway, I figured it was a mistake and waited for them to clear it up with insurance. They sent it straight to collections like 2 months later. When I tried to call their billing office, no answer, I left a voice mail and they never got back to me. I just paid it to get it over with but 100% will never go back here. I've never had a medical or dental office send a bill to collections, ever, let alone so fast without trying to clear it up with me first. And truly can't believe they charged that much for such a simple procedure. I still don't know what the $200 charge was for considering they're in network and we paid our copay. Oh well, we'll stick with MDSTAT.

I had a great experience during my sleep study. The lady checking me in (didn't catch her name) was…read morevery kind and helpful. The staff was friendly, professional, and made me feel comfortable from the moment I arrived. The technician Lana explained everything clearly, answered all of my questions, and helped ease any nerves I had about the process. I was nervous all day about staying somewhere overnight and with people watching me but Lana was so nice and talkative I was immediately relaxed and comfortable. The room was clean and comfortable. There was blackout curtains and a fan, which made the room feel relaxing. I actually fell asleep much faster than I expected, which made the experience even better. The bathroom was clean and had a bench I could set my stuff down while I changed and got ready for bed. The facility was clean, quiet, and well organized, making it as comfortable as possible for an overnight stay. I really appreciated how kind and attentive everyone was throughout the night. I would highly recommend this sleep center to anyone needing a sleep study.

they have a voice messaging service that doesn't seem to work. It always says it will call back…read morewith a link to leave a message, but hasn't done so in my case.