Almost Perfect - Best Charleys Experience Yet…read more Let me start by saying I've been a fan of Charleys Cheesesteaks for a while. That said, most of the locations I've visited in the past have left me a bit disappointed--whether due to service, food quality, or cleanliness. But not this location. This spot was almost perfect. The food was hot, fresh, and exactly what I was hoping for. The customer service stood out--friendly, fast, and attentive, which really made the experience memorable. The only minor drawbacks were that the interior could've been a bit cleaner, and the ketchup dispenser was empty. But honestly, those were small issues in an otherwise great visit. I left satisfied and will definitely be returning. Well done!

If I'm being honest, this place really isn't that good. It's a big chain cheesesteak place to begin…read morewith. The only reason it's a 3 star is because the place is clean and the staff was friendly. I'm comparing this to places like Fred's and Big Tony's and there's not even a comparison. The cheesesteak meat itself is meh and the fries are meh too. Very very average. I wish this location the best.

We ordered take out from here. They were out of mac n cheese and was super apologetic Service was…read moretop tier. Very friendly and the lady was so nice.

This place is getting worse. Dine and there are two employees taking a break in two booths. One is…read morelaying down with his feet up and his shirt pulled up to his nipples. All the while there are tables that need cleaning. This is a restaurant dining room, not a lounge. No hairnets on the cooks. As in my previous review of this location, management is asleep at the wheel. There isn't one place in the front of this store that a manager could not see what is going on. Floors don't look like they've been swept or mopped. As a manager you're not even trying to. The chicken was more breading than meat. Just a fried doughball. Disappointing all around. Take a little pride in your work. It's not rocket surgery.

The staff at the this location is one of the kindest and friendliest staff I have encountered at a…read moreWhataburger in a LONG time.

I went through the drive-through today, and this was actually my third experience at this location…read morerecently. This time, I decided not to buy anything because of the interaction I had while ordering. Customer service should be at the center of everything, especially in a business where you have so much competition around you. What makes customers return is not just the food -- it's the experience and the way they're treated. Unfortunately, the past three times I've visited this Forney location through the drive-through, the customer service has felt very cold and unwelcoming. It honestly comes across like some employees do not want to be there. When customers ask questions or need help with the menu, the responses feel dismissive or irritated instead of helpful. For example, when I asked about an item, I was met with an attitude and a response like, "Can't you see what's on the screen?" That kind of interaction pushes customers away instead of making them feel valued. What's disappointing is that there are competitors nearby -- like Chick-fil-A -- where employees are consistently friendly, patient, smiling, and genuinely happy to help. That level of service is a huge reason why people keep coming back. Customers remember how they are treated. I even called to provide feedback to the manager, and while she mentioned that the employee was "not a bad person," my concern is not about someone being a bad person. It's about hiring and developing people who naturally want to serve customers and represent the brand well. A business can slowly damage its own reputation when customers repeatedly leave feeling frustrated or unwelcome. That is what makes this so disheartening. I've left disappointed multiple times thinking I wouldn't come back, yet each experience has been the same. This location is hurting the brand experience, and I truly hope management takes customer service more seriously moving forward.

Came in and the floor was dirty and had a couple bugs crawling around. The drive thru line was long…read morefor a late saturday night, so I opted to go inside. It took about 10 mins to get my order. I got $5 3pc classic chicken, $5 3pc spicy and $5 3pc tenders. The food was okay but the spicy chicken wasnt spicy. Chicken was fresh at least.

This place has the potential, but service and the staff here are terrible. The manager needs to do…read morea better job in hiring the right people and fixing the priorities here. The staff just play around in the kitchen and do not care to be there. A huge letdown for this area.

Once again they messed up my order. I really don't know why asking to put the "sauce" on the side…read moreinstead of the sandwich is so confusing. I do that as I can't always eat the sandwich right away and it gets soggy.

Got a #7 and it was amazing thanks Dillon you was great bathroom was clean and everyone spoke as I…read morewas coming in

My husband ordered food for pick up here & when he went to pick it up he got told that they gave it…read moreto someone else, they wouldn't give him a refund nor remake the food because he didn't do it on the app, he did it through the website. Ridiculous!! Horrible service & to make things worse, the workers were laughing in the back. Very disappointing.

Was 1:30 pm, was in the mood for chicken wings, got the 6-piece chicken only (had ice tea in my…read morethermos) Got a small packet of ranch that was just enough (these folks who submerge their chicken in giant cartons of dipping sauce are completely nuts) these guys were fried to perfection !! I'll be back.

The food is trashy horrible And stingy with the foods…read moreI recommend go somewhere else that service better

Hello hello hello, I am finally getting back into the swing of things. Unfortunately this one is…read morenot good. I really wanted to call the manager and asked if someone accidentally left the salt shaker top loose and the salt fell into the chicken. The chicken was so salty that I simply gave up, threw it away, and went to Mc Donald's (still just as bad, but edible). I hopes they get this right soon.

Service is amazing here. Went tonight and what I believe was the manager was beyond helpful and…read morewelcoming. I've been to this sonic at least a dozen times and have never had a bad experience with the service or food. I wish I got her name but she helped me with some extra limes I needed!

I would just like to start off by saying if you're reading this while the Krabby Patty meal is…read morestill a thing at Wendy's don't bother. all it is is a Dave's combo that "Normally" costs $6 with a pineapple flavored Frosty that costs $2, Minus the soft drink by the way. But because they named it the Krabby Patty meal they want to charge you $12 for it. Do yourself a favor order the Dave's combo and a dollar Frosty and save yourself $4 per meal. Do they honestly think people would not notice, shameful at the least With that out of the way I would like to say this particular Wendy's is surprisingly clean and I found the customer service to be great. Which is surprising because most Wendy's I have been into in the Greater Dallas area have been a disaster, so it is refreshing to see one that has a higher standard. Our order was made swiftly, Fresh and correctly, which is also nice. Now I have only ever been to this location once but it was at dinner time and they were rather busy so that's saying something. * For corporate I don't know who needs to hear this but gimmicks don't work, all you do is alienate your customer base and hurt the brand. If you want Increase sales you need to lower prices and raise standards across the board, think In-N-Out Burger or Chick-fil-A. Sure you will take a hit in profits for a little while but the increase in customers will more than make up for it over time.

I've never actually wanted to ever post an angry or serious review in my 22 years of living until…read morenow but I am so unbelievably upset right now. Lived in Forney almost my entire life and sad to say I've had nothing but bad experiences of this establishment. My drive thru experience was not very pleasant, the person in front of me was arguing with the cashier from the looks of it. and after the car pulled forward and I approached the window, the cashier unprofessionally said "did you see that shit bruh, damn" but the real reason why I even wrote this review was because when I get home and look at my food, There was mold in my Chocolate frosty....Mold in a frosty.... How is that even possible!?!?!? Very dissapointed and I encourage everybody to not come to this specific Wendy's ever again!! Unfortunately I immediately threw away the frosty and was too infuriated to even think of posting a review. I am beyond enraged...

I had the HMF burger and it was fantastic. My wife had the chicken Panini and was very impressed…read more The sweet potato pies fries were very good and the ranch dipping sauce was spot on. The young man behind the counter was very helpful and friendly.

I was in the area on yesterday . I just happened to look over & recognized the name from another…read moresite recommending this spot to me . Since they aren't showing on doordash I turned into the parking lot when I saw a drive thru window . Yesterday we had very windy gusts up to 60mph . I was like cool I can order & stay in my car . Well I was wrong there was no menu or speaker to take my order disappointed. I pulled up to the window rung the bell. A young man approached saying sorry ma'am we don't take orders from this window as all of the equipment had been removed once they acquired the restaurant from the previous owners . I had to fight through the strong wind to make it safely inside . I have a paper menu that I kept . The young man at the counter said you asked about turkey burgers before you arrived inside . Any of their burgers on the menu can be substituted with turkey meat which I did . I ordered the Day Tripper burger sub turkey patty. It comes with Swiss cheese melted, sautéed mushrooms , no onions per my request and mayo on the locally baked brioche bun $14 Fat Daddy Fries - crispy seasoned fries cooked in beef tallow ‍ no idea what that means . 2 size options large $7 small $3.50 which is what I chose . I'm not a soda drinker I ordered a 20oz sweet iced tea $3 only 1 size for drinks . They do not offer combo meals. Total spent $22.20 . Did take out , when I arrived only two guys were eating their meals inside . While waiting for my meal to be prepared the guys left and two older women walked in stayed 3 seconds then they walked out . The young man who waited on me was back in the kitchen and brought my food to me in a plastic bag . When I shared what happened with the ladies he said that happens all the time . Once God blessed me to return home safely I was hungry . I ate half the burger which was the best of all the other items . The fries weren't something I liked nor did I take more than 3 sips of the sweet ice tea before putting everything in my fridge . I honestly don't see myself ordering from them again .