Short version:
I am a currently a patient of Dr. Tomczyk. He is the best dentist I have ever been to. And I adore Michelle, she is a goddess and the kindest best assistant. (sorry don't know her official title, SAINT maybe)
I have had the best dental experiences of my life here! And I have had, root canal, extractions, partial bridge, crowns, permanent bridges. I can also say, he has learned my nerves and how to numb me up better than any previous dentist.
The NEW, this year, office manager is sweet, sorry bad with names. She did not complain about my insurance, and they are a pain. She was able to get preapproval and handled everything without incident or did not worry me with it.
I will be a patient here forever.
The long version...
I started going here when Dr. Wiggins opened. I am a fearful patient at best, mostly terrified and always had difficult experiences with every single dentist. Maybe one or two were okay. Dr. Tomczyk was kind and took my concerns seriously, patiently discussed the options and why I may be having issues with the numbing agents not working effectively. He built trust with me over time and experience.
I have known Michelle the entire time. She has been there for me through my tears, vibrating in the chair/shaking, I am so pathetically afraid. I was always treated very well by Michelle. These reviews don't mention her. She is wonderful! AND super cool, professional and empathetic. Trust me, I have terrible teeth and I have experienced a few dentists and right hand nurses in my day. THESE TWO are the best.
How this man extracted teeth from my mouth, NO PAIN, NO sedation I will never know. Previous work while sedated with the former owner rendered my jaw sore for 10 years, (yeah the old dentist). Dr. Mike is the only dentist I will see until he retires. I just told them where ever I move on the planet. I will fly back to see him!
I am not his friend. As a previous patient implied the good reviews were his friends.
I will say, Rhonda was great, and I can say she was always nice to me. But I agree that insurance issues were happening. And she did make me a little uncomfortable stating how my insurance was problematic. But maybe she was just done coping with things. We can't know what is or was happening. in someone else's life. But I know the leader, Mike, would be dealing with things appropriately, which meant having patience with his staff. We can never know what is happening to someone in their life. We need a little patience as the song goes.
I mean no disrespect to anyone, either old staff or folks who had a bad time.
At the end of day, Mike is the best, quickest, kindest dentist to ever work on me. Michelle is a saint. The hygienist I am seeing these past few years is great.
You can't make everyone happy. But if I won the lottery tomorrow, Mike and Michelle are on the list! How many people can say that about their dentist?
So that's my two cents. And now the office staff is laughing because I talk too much in reviews as I do in the office, if not more.
by the way, I am real person, real customer living in Dillsburg, driving around in my ridiculous car! if you know you know. read more