I called Carter Plumbing and Heating and Jim answered the phone right away, while on another job…read more He asked me questions that I couldn't answer then came over to check my problem within the hour. Jim gave me a quick fix and told me what the later repair would look like. Quick response time, honest help, shoots from the hip. I'll be calling for an appointment next week to get on his schedule and get the repair that I need.

If you like being screamed at with obscenities by a plumber you have talked to for 30 seconds, then…read moreCarter Plumbing and Heating is for you. I simply called to get someone to fix my leaky faucet. I was informed that he would not bring two of his worked over at $250 unless I would buy a new faucet. I asked if he "did jobs and fixed plumbing " because I didn't know I'd have to purchase an entire new faucet when I bought the one I have one month ago. I don't know exactly why he starTed screaming but to say the least his people skills and customer service are deplorable. Stay away! I would not recommend this plumber to ANYONE.

I can't speak to his actual work, but I called Stephen to inquire about a job that didn't turn out…read moreto be for him, and he was great. It was an emergency on a Friday night, he was paged, and he called me back immediately. He let me text him a photo of the problem so he could understand what it was. He explained it to me over the phone and told me that it was a job for a different kind of company, and then he recommended one and sent me the phone number. He really went out of his way to help me for a job he didn't even end up doing, and after hours at that. Very helpful! The only reason I can't give 5 stars is that he didn't actually work on my plumbing.

This plumbing service is the worst! He charges for driving time from his last job and his rate is…read more$112/hr. Would not recommend to anyone!

He came fast, assessed, left and promised to come back the next day. Only thing is, he didn't. At…read morefirst he said that his schedule was open the next day so I could just set a time for him but when I was trying to set a time, communication became difficult and then nonexistent. He had many excuses and then never picked up the phone. Don't hire him.

This gentleman is a great plumber. But, more than that, he's a really good person. I would highly…read morerecommend him to anyone in need of a professional to handle any plumbing-related problem or project. I had a cable installer come to my house today at around 4:30pm. He went down into the basement to check some wiring and, when he came back up at around 4:45, he told me that there was water leaking down into the basement from my first-floor bathroom. I literally moved into this house yesterday, and it's my first house (I've been an apartment dweller my whole adult life), so I was freaked out and rather panicked about it because, for the first time, I couldn't simply call maintenance. This gentleman told me that he was finishing up a job but that he could come over after he was done. He arrived at 6:14, which is technically very much "after hours". He messed around with the toilet a bit and discovered that the toilet tank was leaking at the tank bolts. He said he just needed to tighten them up. But then they wouldn't come off and he had to cut them off, which took a while. Then he installed new tank bolts, complete with brand new washers, solving the problem completely. This man could have made up anything and I would have believed it in the worried state I was in. He could have talked me into a brand new toilet if he wanted to, he could have replaced things that didn't need replacing, he could have taken his sweet time about what he did do in order to pad the bill - but he did none of that! He was done with the project in about a half hour, start to finish. And his bill was only $125. For an emergency call after hours that is incredibly low. But this guy was clearly not looking to rip anybody off, but rather to make repeat customers out of us - which he definitely did! In fact, I only had about $90 in cash on me, but instead of making me use a credit card or write a check, he gladly just waited about 15 minutes for my wife to come home and then she gave him the remaining $30. And during that 15 minutes he told me all about the best places in town to get takeout, the best pizza place, the best Chinese food place, the best burger place, etc. And as someone who just moved to town, that information was truly appreciated. We plan to install a garbage disposal, replace our dishwasher, upgrade our toilets, install a gas clothes-dryer, and possibly get a new fridge with an icemaker and water in the door, all within the next 4-6 months, and we will definitely be calling this man for each of those projects!!

Called Lambert's Plumbing & Heating for a service after my HVAC heat failed during the night. They…read moreanswered the phone early, scheduled an afternoon appointment and arrived on-time. The system needed replacing so we scheduled an 8AM start the next day for a complete new system installation. I was offered space heaters for my home, which was a very nice gesture. Because of the age of my system, I already had an idea of the replacement cost. Lambert's quote was well within the ballpark. No matter who you are, writing a big check can be stressful. Lambert's allowed me to purchase the heating component on the day of install and wait until spring to proceed with replacing and paying for the central air component. The technicians arrived on-time and were both professional and personable. The job's director, Sal, is a credit to the profession and the owner, Scott Lambert, came mid-day to address any questions or concerns I had, of which there were none. Everyone took great care with my home as if it were a million dollar property! Included in the job was a hardwired with battery backup carbon monoxide detector installed by the unit. I really like the new digital thermostat provided and large box of air filters...every little bit counts! If you are like me and do not have time to call 3 different vendors and price shop over what may amount to be a few hundred dollars difference between them, have comfort in calling Lambert's Plumbing and Heating 1st. The only benefit I am receiving from writing this review is knowing that my truthful experience might be realized by another future customer and they too will pass the recommendation on. Brian - Brockton, MA (Service date: 03.08.2019)

A huge Thank You to Scott Lambert and crew. Our water heater,5 years old, failed and the warranty…read morecompany assigned us to Lambert's Plumbing. Scott and Billy arrived next morning and within an hour we had hot water again. Left my basement better than they found it. Scott is a terrific guy to deal with and I will use Lambert's plumbing for future needs.

Dan was quick to respond not only in messaging but in driving out for an estimate. Clean cut,…read morefriendly and very polite.

Daniel was very prompt with his replies, and researched any answers he gave so there would be no…read moremisunderstanding of what to expect. Professional, courteous, and efficient, this is the man you should hire.

John DeFina was at my house today and fixed two plumbing issues. He is a gentleman - the kind of…read moreperson you feel comfortable allowing into your home. I highly recommend both John and Dean (employee).

We would give this business no stars if possible. Had two appointments scheduled with this guy. On…read moreboth occasions he was a no-show. Didn't even call to say why. We wasted two days waiting for him to no avail. Got someone else to do it. Would not advise calling these guys! Sad, very sad.

Our furnace stopped working on the weekend and we were looking for someone to come in as soon as…read morepossible to check things out. Scheduling an online appointment was super easy with appointments available the next day (Sunday). I didn't even need to wait that long. Within an hour of making the appointment, the technician gave me a call and was on his way over that day. Chris was wonderful! My expectations for furnace repairs is always a little high and I was a bit worried about how much an emergency response repair would be. I was pleasantly surprised by the price, it was quite reasonable. Lovely service overall, definitely will use these guys again!

Chris was fantastic. He asset the situation and fixed our pipes in a timely manner. I strongly…read morerecommend