Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

The staff here are very nice and accommodating. We purchase a monthly membership and pop in for the…read morecar wash and vacuuming.

Let me tell you about this place yes, the vacuuming is free here unlimited if you wash your car…read morehere that's a great quality and value, but it also says you get a free air freshener with every car wash, but apparently that doesn't apply to my mother because she bought the cheapest wash and she's not a member Then she asked for a rag like how Brown Bear offers rags and they told her it would be two dollars so they're charging for rags that's a negative quality and then wanted to charge an extra dollar for a free air freshener for free. I highly suggest you come here use up the free vacuum and then go wash your car at Brown Bear

My family and I enjoy taking our vehicles here for service/repair…read more Vishwa and the team are knowledgeable and take care of you like family :) Very affordable as well, I am confident with Vern's working on my vehicle. Have brought multiple vehicles here for 10+ years, they have helped keep me on the road riding smooth thanks Vishwa and team for all you do!

Nice guys - honest and trustworthy. Went out of their way to get me in and out with a new trans in…read moreunder a week. Nice followup at 500 miles, tec.

Fantastic CLEAN, fresh smelling, well lit delightful Customer BATHROOM. Inspired by the Four…read moreSeasons Hotel Quality. All I do is research in the automobile business. I happen to own a unique Subaru Legacy. I love independent repair shops where the owner is there every day at the front desk or in the shop. Josh usually answers the phone and knows Subarus well. When I go to any of the factory authorized dealers the service managers don't know Subarus, don't own Subarus, don't touch a Subaru with a wrench themselves. When you go to a specialty shop that is all they do from the front desk backward, talk and think Subaru. Factory authorized dealers hide their service departments. Specialty shops don't and you're always able to have something pointed out in the shop while the car is on a lift. Dealership service managers take a percentage of the repairs they can scare you into for too high a price. Roopair repairs for way less using factory authorized parts or better if you like. Josh has a hard job, harder than a factory authorized dealer. After 17 years he knows he must be honest with customers and helpful to build a long-term relationship. I admire Josh he is direct and honest in a most polite fashion. His sense of humor and honesty is actually delightful and colorful. His customers appreciate his consistency and management. I appreciate the quality of workmanship and dedication. I don't mind driving an hour for specialty service. While waiting for my service I walked around the neighborhood good restaurants and fun stores around the corner. Looking Forward

My Outback had been making a weird clunking noise when I turned to the right. I took it to a…read more general mechanic shop in UP who kept it overnight and they said they weren't sure what the noise but suggest I replace my 1 yr old rear brakes for $1200. When that didn't work I drove around determined not to go back and just find another shop to rip me off. Months and months later I finally decided to only see someone who specialized in Subarus and called Roorepair. I didn't even totally describe my problem when they said "Sounds like an axel." And they were right, they fixed it. The price was fair compared to others and they got me schedule & then out quickly. I had a good enough experience that when I was about to 200k miles and needed a tune up, I called them. I was quoted at $1400 and they offered a free loaner car since I'd be dropping it off overnight. Which was a huge weight off my mind of arranging for rides and/or uber. They were honest with me about recharging my AC (they weren't able to for that year) and said my car was in good shape and didn't need extra work, didn't try to upsell me in anyway. They're a good shop.

Very satisfied with customer service and quality. They took great care of my 2006 BMW X5 after a…read morecollision. They handled most conversations with my insurance company and the rental company as needed. 10/10 would recommend for value and services.

Integrity. Quality work and fairness…read more Been going for over 15 years and will keep coming because finding honest and competent isn't always easy when finding someone to work on your car. Had oil change and asked to inspect. No charge for inspection. With so many raising prices stating inflation or tariffs my costs were a mere 8 bucks more than same month last year. They were quick gave me a list with how pressing other matters were. AND let me know Nothing was immediately pressing. Find another mechanic that is that honest.

Got my bike back today from having a new Diamond Audio sound system installed by Rainier Audio. Let…read moreme tell you the "Honest to GOD" truth - they surpassed all my expectations. This system is absolutely amazing. Crystal clear sound and very very LOUD. I relived a childhood memory of Christmas morning running to the tree and finding a brand new bicycle. I just cant say enough about these guys. Service was phenomenal, price was reasonable and the communication before, during and after the sale and install was excellent.

Could not be more pleased with my experience at Rainier Audio. I walked in not really knowing what…read moreI wanted for my truck, all I knew is that I wanted it to sound clean but still hit hard. The team designed a system for me and scheduled an install. Service was quick and the quality is top notch. It's been a couple of months now and I'm still just as stoked as the day it was installed. The fit and finish is perfect, the sound quality is phenomenal and everyone at the shop was so welcoming and friendly. I cannot recommend them enough, definitely the best shop in the area with incredible customer service. Looking forward to taking more vehicles to them in the future!