I brought my vehicle through this car wash hoping for a basic clean. Instead, I left with a scratched hood and a disturbing interaction with the manager, Jesus. There was some stubborn bird poop on the hood when I arrived, but instead of safely power washing it as they claim to do, it's clear a scraper or abrasive tool was used--leaving visible scratches that cut through the paint. This damage happened during the wash itself--not before. To make matters worse, other spots of bird droppings weren't even cleaned, so the job wasn't even done properly. When I brought this to Jesus' attention, I was met not with concern or professionalism, but hostility and aggression. I calmly asked him not to put his hands in my face, yet he continued to do so and even swiped at me as I was getting back into my car. His response to the scratches? Repeatedly offering to "buff it out," which is not a solution when the paint is physically damaged. No apology. No explanation. No refund. Just defensiveness and an aggressive attitude. The experience was unacceptable from both a customer service and vehicle care standpoint. This place is already overpriced for what you get--but worse, you may leave with more damage than you arrived with. I will never return and strongly recommend against this car wash to anyone in the Lower West Chester area. If you value your vehicle's condition and basic human respect, take your business elsewhere. read more

Dip In Car Wash - Car Wash Near Me - Mamaroneck, New York

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Quality seems to have seriously slipped here over the last couple of years. More thinly staffed, so less attention to detail, but pricing only seems to have gone up. read more

They do such a good work. Very thorough and helpful. I have been using a car wash for 15 years in Manhattan where I live but it is no comparison with the work here. The car looks shiny and clean thoroughly after they give you your car back. They vacuum pretty well and clean inside pretty well. My car looks different, so I know what I am talking about. Also the price is much much much more reasonable than other places. I prefer $17 silver package wash which gives you the weather ticket that you can go back if rained in a couple days. The silver package is the lowest package starting to give you this privilege. When a typhoon destroyed this area by flooded and buried this area in Sep 2021, this car wash and gas station at the front of the car wash were forced to close for a long time. We had been waiting for their coming back. So happy their business is back. I have to mentiond that their staff is very honest. Once - in spring 2021, they put my missing Tiffany 18K gold + diamond bracelet in the coffee holder when I got back in the seat. I asked "where was this?" They said "oh it was on the car floor". I was amazed how honest and kind they are. read more

Dip In Car Wash - Car Wash Near Me - Mamaroneck, New York

There service is always top notch. Yesterday I had a full detail on my late model MB SUV. Superior! And the value was half that of other brick and mortar shops or mobile detailers. They didn't charge extra to get my Australian Shepard's fur out of the back. (They also taught me a useful hack to do fur cleanups with a rubber garden glove. ) I miss Dippy, but the guys are great. read more

Scratches all over my rims after getting my car washed here. Completely ruined and extremely disappointed. read more

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Let me start off by saying I have lived in this community for 40 years. This is the ONLY car wash I go to ... bc they actually care. The manager of this car wash has dedicated himself to this car wash for years of his life. He doesn't own it but he cares greatly about the customers that come here and the experience they take away from something as simple as a car wash. I cannot even believe the attack made on the manager and business bc of a mask. 1. It/he is outside when you pull up. 2. He stays far from you. 3. They use a credit card swipe to try to limit contact. 4. If someone takes their mask off (esp outside) perhaps they need a minute to breath (heaven forbid apparently). 5. At no time during the exchange of the car or credit card do they get too close to you. If someone is that upset about being outside and far from someone without a mask - perhaps they should wash their car at home. This establishment does an EXCELLENT job and I urge people to go and NOT listen to those reporting false and inaccurate information about the business. This car wash has been in this location since I was a kid. There is a reason they have been so successful in operating. They do not have additional services like the other car wash up the street (which I dont think does as good of a job) yet there is almost always a line for this car wash. Why? Because it is a great car wash for the price and they care about their customers! If there is something you feel was missed or overlooked the manager is VERY approachable and accommodating. Most times he will address the matter himself. read more

I had been using them happily for years, but...one has to remember ONE important thing in business: The customer is always right. *I left my mask in the car ONCE yesterday and stood socially distanced to the manager. As has walked closer I walked back. He GOT OFFENDED! I told him there is a new virus variant out, I wanted stay socially distanced, and I would get my mask... 1. HE GOT *VERY* ANGRY and started yelling about how *he* didn't believe in it, is vaccinated, and he didn't want to hear about it. Excuse me???? I am YOUR customer. I am *the* reason you're getting money. I am right to do as I wish as a customer who IS NOT doing ANYTHING wrong. 2. I wouldn't normally care, but the FACT there is a sign in HIS WINDOW which says "MAINTAIN SOCIAL DISTANCING" makes me *all the more* right. This "manager" is either a friend to the owner, since he CLEARLY doesn't understand customer service, or is having a bad day---but that isn't excuse to treat a customer poorly. 3. The clean-up crew said I didn't have any mats. I showed them the receipt CLEARLY SHOWING them I had four mats and somehow in the span of less than 50 feet there was a misunderstanding. 4. There was no apology from this manager at the end even as I saw him again. I am WORLD of competing businesses they have lost all of my future business now. A shame...a repeat-customer now leaving. read more

One of the nicest car washes I've been to (well the inside is nice). Came here on a Saturday around 3pm and there was not a line but it soon formed! Fast service. I would come here again. read more

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Badly scratched my paint. Go if you don't mind damaging your paint. read more

Dip In Car Wash - Scratches to paint - Car Wash Near Me - Mamaroneck, New York

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This is horrible car wash. NEVER BRING YOUR CAR HERE They scratched my paint off. As I told them they Damaged my vehicle they lied and said there wasn't a manager around. Than the guy said he didn't care and repeatedly lied, trying to say it was already there. As I'm literally watching the workers trying to rub the scratched paint off and am pointing to show the front desk guy as they are doing it. Unbelievable!!!! read more

Dip In Car Wash - Car Wash Near Me - Mamaroneck, New York

Expensive but very good wash. Also the waiting area needs air conditioning lol. very nice workers

Very poor service. My fairly clean car was barely washed. There was still exterior dirt, windows were dirty because they used the wipers rather than hand cleaning, also did not vacuum or wipe the dash even though I paid for the highest package. When I kindly complained, I was met by the manager who said they dont wipe the dash and they did vacuum even though there were crumbs on the front seat still... Don't waste your time. Go somewhere else. read more

Had my car washed today the rims are not washed as they should. A lot of dirty spots around the car. They also broke my floor mats clips pulling then crazy. Would never come back again and i will not suggest anyone to come here. Manager came out smoking a cigarette and very rude blaming me for the what happened inside and outside the car unbelievable..... read more

Excellent brushless car wash and when you get the platinum package my car stays shiny and clean for a solid week providing the weather that week is dry read more

Consistently excellent. I've been going there for 14 years. Clean facility. Efficient. Excellent responsive staff. read more

I ended up redoing everything myself... I got a 23$ carwash and they didnt even finish drying the windows. The windshield still has birdpoop on it, they did not wipe the dashboard- I still have all the dust that it went in on. When I tried telling the workers they walked away as if they didnt hear me but I heard one rushing the other to get to the other car. If I could give them 0 stars I would. I do not recommend this carwash. read more

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Worst car wash. I paid for their so called platinum level service and they didn't even clean the inside. When I asked the manager he was defensive and said I should have told him I wanted that. I thought that was a given. It worth the hassle and definitely not worth the price. Go elsewhere. read more

Great car wash place. Staff is efficient and pricing for a full car wash is a great deal especially with the online coupon. They serve coffee and popcorn too read more

Dip In Car Wash - Car Wash Near Me - Mamaroneck, New York

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The manager was extremely unpleasant and unhelpful. I asked him if I could get a wash and clean, but didn't have time for an extra detailing. He treated me like I was being overly demanding, and even walked away from me in the middle of a conversation. I know you're busy, but I'm also a customer. read more

I was born and raised in Mamaroneck and I have gone to this car wash my entire life. Three weeks ago, I was visiting my parents and went to get a quick wash since I recently got a new car. During the wash, I noticed that the front license plate frame broke in half and approached the manager. He was very rude and didn't want to be bothered, but stated that "it wasn't a big deal" and he would get me a new one at Mercedes within the next few days. I left him my name and phone number. I called multiple times up to a week or so after the incident and additionally sent an email with pictures of some scratches that I noticed to my vehicle. Again, this is a new car with no scratches prior. Three weeks later, I have not heard from him once. My family and friends are very involved in the area and have shared my story. Them, and now many others, will not be going back. read more

Dip In Car Wash - New license plate frame damage - Car Wash Near Me - Mamaroneck, New York

Gone here multiple times and it's a toss up as to how they will do. They could def be better with wiping dry as they leave streaks and fingerprints all over. I usually have to redo the inside myself. But the cashier is usually nice and it seems like they try so I go back. Last time they missed the entire mid console so I brought back and the guy was rude and nasty to me. I had to explain that he needed to use the air gun and he was annoyed. No apologies for my needing to return or even just a common courtesy pleasant attitude for a customer. As much as I want to like this place I'm hunting for a new regular spot. read more

Go somewhere else!!!! We just got our car washed here, maybe our 5th time since moving to Mamaroneck. We were watching our car go in and something bent our entire license plate and cracked the frame. When the car rolled out the men tried to fix it to the best of their ability but needless to say, it was still bent out of shape and the frame cracked in half. We kindly went inside to speak to a man at the cashier (Mike Preston)? It took me five minutes before he would give me his name. I went on to explain how upset I was and he could care less. He had absolutely no manners and wouldn't even apologize. He says this happens all the time!? We replied that we were never coming back and he said " I DONT CARE." A simple apology and a credit or coupon would have sufficed, especially to offset the cost to buy a new frame/ bring our plate into the dmv to get it fixed We liked this place, especially how hard the men work outside but unfortunately will not be coming back, nor will our friends who are also monthly customers. read more

I am so upset of the crappy job they did! I usually go to the place on Halstead but figured I'll try this one since there's always a line going down Mamaroneck ave. You would think for such a long line they'll be good. I was wrong. I got the platinum wash because my car was a mess from the snow and rain plus the inside had dust and spilled coffee. It was a waste of $30. The inside wasn't touched. They did wash the mats but I paid extra for that. Nothing was wiped down. The inside of the windshield wasn't wiped down. I have left over residue from a sticker on my driver side window...still there. The car is still dirty. I came on my lunch break and didn't bother looking over their work because I was in a rush. I regret it. I now have to go to my usual place and have the car cleaned properly. Like this is ridiculous. Don't waste your time or money on this place. I don't need free coffee or popcorn. I want my car cleaned right. read more

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New to Westchester but this is the place to go. No wait time most times, free Starbucks , popcorn, and cookies while you wait. $3 coupon on their site read more

After serious discouragement at other car washes whose prices are very high I found this great place. For what I paid for an exterior wash only somewhere else I got a full service wash and my car is CLEAN! So happy. Tell everyone that this place is the best! read more

Great place for a fast car wash. Reasonable prices and even the cheapest option includes interior vacuum. The owner/manager was very friendly. After the car wash, there were some marks on the side of the car that I wanted to get taken care of, so one of the guys worked on it with some polish and elbow grease until it came off. No extra cost except a nice tip. read more

Horrible service. I paid to have the inside and outside cleaned and detailed but I saw the inside was not touched at all. I tried to complain to the manager but he refused to do anything. I won't be back. read more

Fast? Check. Efficient? Absolutely! Scratches and removed paint? You better believe it, and I sure didn't ask for those! If you care even remotely about your car's exterior or good customer service, keep looking because this is not the car wash you are looking for. I found several scratches on one side and the rear bumper had a patch of paint completely exposed. None of the offensive marks were present before the wash. When I showed the manager, he completely blew me off and told me that because the cleaning area is visible through transparent glass, there is no car damage that occurs in his car wash. Right, sure! As if an eagle-eyed viewer will be able to pick out the exact moment that their car is being damaged! My only regret is that I didn't take pictures just before the wash, but live and learn. Hand washes only from now on! I definitely can't recommend this car wash to anyone in good conscience. Stay far far away! read more

I paid for the "platinum" wash and the inside was still full of dog hair and dirt in the middle console. The guys at the end spent no more than 2 minutes doing the tires and the inside of the car. Considering I bought the second highest possible wash I was very disappointed. I also have given them multiple chances since the guy at the register is always nice and provides coffee/water/popcorn etc. however this will be my last visit to this car wash. read more

I went to this car wash and got a Platinum Wash a year or so ago and had a wonderful experience. The inside of my car was all wiped down and smelled like armour all, mats were cleaned and dried. The outside was shiny and clean. This morning I went there and got my usual Platinum package wash. I was asked if I wanted to pay $20 more to have my seats and mats washed (I declined... they used to do my mats without additional cost in the past). When my car was done, it was in total disarray. Everything that was under my stored seats were thrown around in the back. The interior of my car was not wiped down and what was wiped down was left dirtier than it was when I brought it. Outside it was still very dirty and streaked. My windshield had been wiped with a dirty, wet rag and when the sun shined on it, I could not see. It was the worst $25 I ever spent and I will never return. read more

Absolutely horrible experience. whatever you do, do not go here. I normally do not leave negative reviews. however, this was one of the worst experiences I have ever been through as a customer. I went to get a car wash, just a standard exterior wash. The price said $11 dollars. He then said it was $13.01 because we were using a credit card. however we were paying cash. then he changed his mind and said no its because it's an SUV. we questioned the price again. the rude manager said, "what you don't pay your taxes". when in fact, we were just questioning the price and wanted clarification. the manager said, "im Mexican and I pay my taxes." we couldn't really figure out the relevance of that comment, as we were just questioning the random price. we left without getting a car wash and the entire time we were leaving the manager was being rude and disrespectful. I would never go back there ever again and no one else should go there either. horrible experience! read more

Hands down top carwash in not only mamaroneck but westchester too! Quality and service has always been great, everyone super friendly and will do basically any little thing you ask, and since their renovation they must have new products cause my sports car comes out even shinier!!! To boot they also without a doubt have to be one of the best priced places. seriously no gouging of your wallet for just getting your car cleaned and still do a quick and awsome job! Highly reccomend anyone in the area (or not) to try these guys out! read more

Dip In Car Wash - The New and Improved Dip-In Shinning!!! - Car Wash Near Me - Mamaroneck, New York

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Got the kindest and most thorough explanation from the manager via a Yelp message wherein two free washes (one a deluxe) were offered along with an apology. Amazing customer service and I will definitely be a customer due to that above and beyond reach-out from this company. read more

After living in White Plains for 4 years and frequenting Magnotta's Car Wash and being frequently disappointed at their lack of attention to detail I can't begin to say enough great things about these guys In Mamaroneck. I moved to Mamaroneck a month ago and went in for the Platinum Wash (ok so I'm slack 6 monthly car wash). These guys changed my registration sticker, and did a an awesome service for $34 that had me wondering why I had reentry forked out $180 for a detail that did not clean my car any where near this. Do yourself a favor and drive over to these guys! read more

Terrible experience - paint scratches and visible damage to the finish on my car. It's ridiculous. I just moved here and live in the building next to this car wash. Will never ever ever bring my car back here again and will happily drive anywhere else in this area to get my car washed from now on. Avoid, avoid, avoid! read more

I never write reviews...actually this is my first. BUT I'm pretty frustrated...I paid for the most expensive wash they offered and gave a tip (before I reviewed the job, that's my own fault), and left with a car that was less than impressive. Yes, it was cleaner than it was when I arrived...but I'll let my photos do the explaining. read more

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I have been going to Dip In Car wash my whole life and have always enjoyed my experience. Three things that matter; the service, the price and the people. The folks who work and run Dip in are great people who care about the customer and the service they provide. They get to know your name, they ask you how the service was and are happy to address anything you bring to their attention. Unlike other car washes who couldn't get you out of there fast enough. Personally, i love the service. Start to finished their attention to detail is top-notch. They are efficient and make sure the job is done well. I saw a post saying they found several scratches after going to dip in. In my 10 year experience going to this car wash that has never been the case and I find it hard to believe. I've brought nice BMWs to trucks to the wash and none have been returned with a scratch. Lastly, the price. I am a loyal guy and i appreciate any business awarding me for my loyalty. 10th wash free, free wash on your birthday, rain protection...maybe you can find a cheaper wash but between the quality of service and the loyalty program i have not found a better deal. read more

After trying to find a reasonable car wash place in Westchester, I finally found this place. It's well organized, the staff is friendly, do a good job, and they get you in and out in no time. It's very reasonable for all of the work that is done (basic package comes with vacuum and hand dry). Not to mention free Starbucks coffee and almost always coupons on Website. Makes this my new place to take my car! read more

This was just what my car needed! Came out shining. I got the basic wash with a $3 off coupon. Paid $8.83. Didn't get all of the dirt off, but got a good majority of it off. If you want your car spotless, I'd go for more than just the basic wash. Should have coupons in the mail every month and perhaps coupons on their website too. I got in an out in about 5 minutes! I'll be coming back! read more

Nice guys, good value. Get a discount on gas when getting gas and car wash together. Plus, Free popcorn and coffee at car wash!