Today I needed to purchase an item from Diptyque in Beverly Hills. I live close to the store and I couldn't drive because of surgery. Maria answered the phone on the first ring. I love that attention to detail when it comes to business models. She told me I could purchase what I wanted and she would have it delivered by Uber. The entire transaction from purchase to delivery took less than an hour. It was delivered with great care and I truly appreciate Maria and this wonderful location. Thank you so much!! read more

I've been to multiple Diptyque boutiques and this Beverly Hills location is consistently the worst experience. Depending on who is there the staff come off as either confused or aloof and vaguely irritated that you're even there when you walk in. Instead of being welcoming or helpful, it feels like you're inconveniencing them by wanting to shop. What's especially uncomfortable is how closely they watch you while you're in the store, like you're about to pocket a candle. I know the store is small but either shop with me or go do something else till I have a question. I've even spoken with the manager, and unfortunately the tone starts at the top. Which is a shame, because the whole point of going to a Diptyque boutique is the experience and service. If that's missing, there's really no reason not to just buy elsewhere (department stores, online, or frankly the gray market). I get that this is Beverly Hills and a tourist-heavy area which isn't the easiest to work but so are many other Diptyque stores, and this is the only one where the service feels this cold and suspicious. Diptyque seems to have lost perspective that people come to the boutique for the service they won't get elsewhere. read more

I've long admired Diptyque for its quality and aesthetic, but my recent experience with their customer service has been surprisingly poor. Despite multiple outreach attempts, there's been no meaningful follow-up or accountability. It's unfortunate when a brand built on refinement and care shows so little of either in its customer experience. Service excellence isn't about never making mistakes -- it's about how a company responds when something goes wrong. I share this hoping Diptyque reconsiders how it treats loyal customers who expect, at a minimum, responsiveness and respect. read more

Magda was the nicest, let me browse around and was there when I needed her. Great conversation as well. Will be returning

Make sure you go see Justin he turned our simple perfume into an extraordinary package and experience.

Horrible customer service. I received a gift and came to exchange it. The manager, Gabriel, wouldn't allow it as the box was opened. The item was not used, the items were in tac, but he said since I opened the gift box to see what was inside I wouldn't be able to even exchange the item. Absolutely ridiculous. So just take your item in the box if you want to know what's inside and ask them to show you in the store. Crazy policy. This is why small businesses go out of business, you are not allowed to open a gift to see the item inside the box lol. I'll stick to Nordstrom for my gifts from now on. read more

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Maria and team are absolutely incredible. When I call the store, I'll ask Maria " Would you be able to..... and before I can finish my sentence, she always says of course whatever you need." Just a wonderful experience. read more

disappointed that 'engraving service' misspelled and missed out letters on expensive items with no attempt at redress.

I found the scarce Diptyque product that I've been looking for for a month (!) here at Diptyque Beverly Hills. During the telephone call, I learned that Diptyque Beverly HIlls is one of the best stocked stores in the West Coast. Gabe was so accommodating to take my order over the phone explaining the various products that fit with my tastes! He's even making sure the item is well packed to be via delivery. Thanks, Gabe! I look forward to receiving my products! Will let you know the outcome when the gift box is received! read more

Service is always friendly and super helpful at both the Larchmont and BH locations. We love the quality of their products. Thank you to Tim for his help today in choosing a fragrance that both my husband and I could use and for the extra samples! read more

Carlos Carlos Carlos. I've never had someone take such good care of me as a customer. He made sure I had exactly what I wanted. I will be a loyal fan of this shop due to him. Please come visit and smell the candles. My house smells amazing. Thank You Carlos read more

Diptyque North Beverly - Home Decor Near Me - Beverly Hills, California

I need to update my previous review for Diptyque Beverly Hills only for one reason. Jodi and Allison are no longer there:( Fortunately for me they have been replaced by Gayle (manager/leader) and Lena (Diptyque consultant extraordinaire). When I walked in the other day Lena greeted me and within 5 minutes had pinpointed the exact item I was looking for. How did she do this you ask? First, she took the time to listen to what it was I wanted. Second, she asked me a few quick questions to make sure she knew exactly what I would be satisfied with. I was especially pleased that she was concerned that I honestly wanted the eaux de parfum (I did) and not the eaux de toilette (I didn't). She was then able to offer me exactly what it would take to cause my wife to once again think I was a genius:) I'm always amazed at how lucky I seem to be whenever I walk into this store. But of course it really isn't luck at all. It's just that Diptyque Beverly Hills always seems to be staffed with knowledgeable, caring people. This is because there is a manager who understands what it takes to hire, train and motivate the right people. I never liked scented candles until I was introduced to Diptyque. But of course Diptyque isn't just about scented candles. It's about fragrance. And quality. read more

Diptyque North Beverly - The box, the eaux de parfum, the candle and the little bag full of wonderful samples. All were perfect:) - Home Decor Near Me - Beverly Hills, California

There are 4 staff in this store as you enter but none are of much help. They are just looking at you like you better take your business elsewhere where. If you are not sure about what fits you best, don't waste your time talking to them. Just ask for a bunch of samples cuz they won't exchange the perfume if you have opened the seal. read more

Love diptyque, their candles are by far my favorite candles out of all brands. Staffs at this location are very friendly as well. read more

Diptyque North Beverly - Collection - Home Decor Near Me - Beverly Hills, California

Best service ever! Beautiful store,Salesman Jonathan went out of his way to help my daughter get some samples. Great vibe.

I LOVE DIPTYQUE! I usually purchase at Nordstrom (gotta love their rewards program), but I was in Beverly Hills, so I decided to make a stop at their super cute boutique. Mayrah gave me a friendly greeting, showed me around the store, and helped me test their fragrances. She was very personable and asked me a lot of questions before she made her recommendations -- which was very appreciated because I feel like a lot of people in customer service don't do that anymore. She really made it feel like I was shopping with a friend! She did a really great job at telling me about the notes of the fragrances and I ended up with a new favorite for myself and then she also showed me a few scents for my partner, as our anniversary is approaching. I'll definitely be back soon and I'm only shopping with Mayrah! read more

Obsessed! The scents, selection, service, surroundings - everything - is insane! The staff at the Beverly Hills boutique are impeccable and so helpful, it's always such a pleasure to stop by and stock up on classic scents and gifts for just about anyone! read more

Diptyque North Beverly - Beverly Hills City Candle - Home Decor Near Me - Beverly Hills, California

Awesome service. Called an hour ahead and they put the perfume that I wanted a side. Asked bunch of questions and got all the answers. They have the best diptyque selection you can possibly find. The whole idea of service is in the details. Enjoyed my experience and almost bought more than I was planing to haha Definitely will be back! Thank you guys. read more

I got great help with fragrance and ended up buying more than I planned but I'm happy with to my purchase, I had to get a purchase anyway to get the birthday candle, but I'm terribly disappointed with the candle I got. I got the baies one and there's literally no throw. I have many smaller candles that have much more throw of their scent. I can only guess they give the oldest ones as birthday candles? read more

I went in to buy a gift and Jordan was so helpful!! He walked me through all of the different scents and was super helpful with engraving. He wrapped the gift absolutely beautifully! This was a seamless and wonderful experience. read more

Diptyque is truely a scent company. It makes scents from candles to Christmas tree ornaments, and a little bit of body and skin care products. Basically, Diptyque makes designer scents. That's right, designer scents, and I think that is an excellent idea, don't you? Diptyque often times are incorporated into a designed home. Many interior designers/ decorators think ahead when it is necessary to make the home smelling good at the same time having a beautiful packaging to go along with the home. Diptyque's scents are very unique and long lasting. Though they are pricey, they are not only worth it, they work out in the end better than buying cheaper products. I love Diptyque and this particular store in BH. The service in this store is top notch. I have been a customer for a while now. If you love to have your home smelling awesome, you should try it. I highly recommend it. read more

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I recently visited this location looking for help with an exchange. I was gifted a candle for Christmas and was looking to purchase a perfume instead. I was greeted by a lady named Maria and despite never having opened the candle or used it I was dismissed without any type of justification. This is not going to be some long drawn out review. I'm just here to say do not ever go to this location! I'd give Maria less than one star if I could. read more

I walked into this shop a few years ago with the intention of buying a gift for a friend ( which I did ). What I did not expect was that my first experience would become one of so many, sometimes to say hello to the wonderful staff and give my senses a thrill. You can't help noticing the artistry of the displays and be transported, if just for a little while, by the glorious scents. The experience of shopping or browsing in this delightful shop is not just about it's goods but the kindness of it's manager, Maria and the people who work there ( Tim and Gabe to toss out a few names ) who are happy to help you, should you have questions. Let's face it, French candles, perfumes, objets d'art are luxuries and if I want to purchase these items, I want to smell them and touch them and sometimes have a lovely conversation while doing so. The shop offers beautiful gift wrapping and other services and if you find yourself with too much to carry, someone is sure to help you to the 2 hour free parking across the street with your shopping bags. Diptyque on Beverly Drive is my favorite guilty pleasure.. which reminds me.. I need to visit soon! read more

I've been to Diptyque in Beverly Hills so much some sales associates know me by name, so I'm surprised I haven't written a review. Of course, if I've been there that much, I clearly must like the place. I've spent far, far too much money on expensive French candles -- I'm rather ashamed at how much money I've literally burned at Diptyque. But they're really nice candles... usually. Sometimes they've disappointed me by not having good throw (that is, the smell doesn't really carry), and one or two have tunneled (i.e., didn't burn across the surface but just down in a small area, leaving a ring of unmelted wax at the edges). But Diptyque candles are generally top-notch, with beautiful fragrances. Narguilé (Water Pipe or Hookah -- it smells like honeyed tobacco) is probably my favorite of the regular line, along with Bois Ciré (Waxed Wood), which smells like the Haunted Mansion at Disneyland. My all-time favorite is the Berlin candle, which smells like a profusion of linden blossoms. (It's only sold outside its namesake city for one week in April.) I tend to gravitate towards the scents only sold in the boutiques, so I need to go there to get what I want anyway. I also love their fragrances, wearing Eau de Lierre and L'Autre frequently and Eau Lente only on the coldest, wettest L.A. days. The sales associates are always friendly, and I love the warm, eclectic feel of the boutique. Their only real competition? The Diptyque boutique on Larchmont, of course. read more

I first starting buying Diptyque candles when I was living in the Bay Area and then Paris. And their Beverly Hills location is my favorite one in L.A. The staff is friendly and gives excellent recommendations. They know their client's preferences and have a stable of scents at the ready to match any mood or specific taste. I've always enjoyed how high quality their product is. The wax is long burning: You get easily 70+ hours of burning from a standard candle. And the scents range from woody to floral to green all made with the finest oils and essences on the planet. There's nothing like unwinding from a long day and lighting a Diptyque and allowing the rich scent to fill your room. For me, it's almost ritualistic and an act of self care. Aromatherapy is a thing when you've got Diptyque. My favorite scents are Figuier, Mimosa, and Baies for most of the year. And Oud for winter months. These candles are definitely a luxury but worth every cent because of their longevity, quality, and timelessness. And they perfectly set the mood for cozying up on the couch for relaxation or conversation. read more

Just popped in for the free birthday candle I had read about online, and was really impressed. Not only do the products smell INCREDIBLE... But the staff are super sweet. The gal who helped me even threw in a rollerball sample of the scent I chose ("Baies" - go smell it, for real). The free birthday candle is 2.4 oz, which according to their website normally costs $34. I'm really grateful to get to try them out for free, and hope to be back soon. read more

Diptyque North Beverly - August 9, 2017 - Home Decor Near Me - Beverly Hills, California

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A sniff and a whiff is where it all starts!! What an awesome shopping experience!! This shop is a longtime fave of mine. The selection, the excellent customer service, and the scents do it for me every time. A must stop for everyone local or out-of-towner, who want all things smelling lovely. I adore this place, and everyone working there. Diptyque makes the strongest scented candles and perfumes, and vibrant accessories to match. I went a few days ago, and this wasn't my first time. Worth your time and every penny you spend!!! If you love candles, go there, and go often!!! I'll shall return..... read more

This shop would not let me return an item bought in the store that week, with a receipt, unopened and in perfect condition. Staff seemed annoyed to be dealing with anything that day. They did not indicate anything was a final sale when it was purchased. When you buy on their website, it states that returns can be made, same if you buy at a department store like Nordstrom. I don't understand why the boutiques have a different policy. read more

Store clerk was very informative, respect my time without the pretense. My gift was picked & wrapped within 15 mins. I asked for a scent that craved by both men & women since I cherish them both; when the candle was presented to me, there was an instant connection to my nocturnal primal. My room will smell great & totally put me & my guest at ease. The clerk put a few rose fragrance saying 'to level up the massage experience.' How thoughtful! Their fragrance Oyedo is such a morning upper raiser:) it casts a light orange scent with a sweet undertone of grapefruit and a droplet of honey. Not overwhelming even my bf asks about it. read more

Diptyque North Beverly - Come to Diptqyue to bring a new scent into your bedroom..... - Home Decor Near Me - Beverly Hills, California

Had to take a moment to write a review for this location. After being directed by the website to make customizations in store, I called the San Francisco and Costa Mesa store, where they were only offering ribbons on perfumes, nothing with candles. I was looking for a special gift for my bridesmaids. Luckily, when I finally spoke to the Beverly Hills store, I was finally in the right hands. I especially want to mention Maria, who was so communicative, gave me her cell number, texted with me, and confirmed my custom engravings, gift wrapping, and shipping. Honestly, it was such a relief to get this ordered and I am SO grateful to the Beverly Hills store for providing this level of service. I split my time between SF and San Diego, but will definitely do my next order through Beverly Hills because I know they will get it right!! Thank you so much, Maria and the Diptyque team!! read more

Boutique diptyque~ * YES - LOVE their candles here - so glad they opened up shop here * YES - Beautiful, well-designed space * YES - Offers candles, perfumes, and diffusers * YES - Friendly, personable service from Alison * FYI - Gift wrap available * FYI - Metered parking all around Beverly Hills or free lots on Crescent Drive * FYI - Accepts credit cards read more

The manager or owner of this store was very rude to my group. Back in January, I came in with 2 other friends and we were helped out by 2 employees. Another group of 3 came in after us. The employees welcomed them in. I was about to make my purchase when the manager/owner, a heavier set white woman came out of the back and proceeded to raise her voice at us that we had to leave because there Can not be that many people in the store, due to Covid. We explained how we arrived before the other customers but she didn't care, the employees didn't say anything either and so we left. These candles can be purchased in so many other locations and online, without the rudeness and attitude. Not returning or referring anyone to this place. read more

The product is top notch!! All 40 perfumes scents are amazing.. the ingredients are natural with essential oils.. OMG!! Their candles are the Best thing you will EVER EXPERIENCE!! The Assistant Manager Lena and Associate Dillion are both wonderful souls.. They are knowledgeable, professional, loving and provide IMPECCABLE CUSTOMER SERVICE!!! read more

Love these candles. Whenever I would walk into the store you're immediately bombarded with amazing scents. I've gotten a few candles for my home. They make me feel relaxed and at ease especially after a long day. Quite expensive but I think it's worth it. Makes great gift items too. read more

Luxury brands of any type can be pretentious, especially in Beverly Hills. I'm happy to say that the service at this Diptyque store was incredibly friendly and very helpful, plus incredibly informative too. While I can't remember my associate's name - my receipt says "TMW" - but he was a lovely younger guy who showered me with samples and provided excellent service as I picked out one of my many luxuries during an impromptu trip to Los Angeles. Can't wait to burn my latest ~ read more

I went to other places to look for a scent that I don't remember the name of. The girl who works here was so patient with me and showed me so many different scents until I fount the one I wanted. Will definitely be back! read more

I had an amazing experience today with Dylan at Diptyque and need to share. First the store is like a living exquisite gem, with the most beautiful and chic design. It is transporting to just step inside. Every candle with its French label in heavy glass is a work of art. One is invited to smell every original scent and just look around. Today I was so thoughtfully and cheerfully helped by Dylan, I just had to write about it. We discussed the origins of the company and design in general. I chose the Iconic Baies candle in large black glass. I'm wearing the Fleur de Peau every day. Thank you! read more

Do not purchase the product from this shop!!!! Since I purchased the perfume wax for my car, and it melted and eroded my panel! I have to spend $4000 to change my whole car panel! I have complained so many times by sending email, but no one reply me! It is really sucks! So do not purchase the product!!!! read more

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I love having this store in the neighborhood. It was my first visit to this location. I arrived first thing in the morning and was looking for a specific candle I had just seen advertised. Tim was absolutely lovely and went above and beyond to help! He really made my day and now I have the most beautiful candle. Thanks so much for all of your help, you have earned my loyalty and I will be back on a regular basis for any gift needs! read more

I'm in heaven the moment I walk through the door. I never understood the appeal of Diptyque until I walked into the Beverly Drive Boutique. First of all Allison and Jodi have just the most amazing presence and warmth. Their knowledge of the brand and enthusiasm. The desire to help the customer goes way above and beyond the regular customer service experience. I love that Allison touches base and lets me know when they have new arrivals or special gifts. She is just so darn sweet. So sad when I miss one of the girls during my visits. My mom is insistent that we go to Beverly Drive whenever she visits from Michigan. She and I both love Do Son and the body care line and are always plotting the next holiday as an excuse to treat each other. . I am dreaming of Kimonanthe right now after falling in love with it at the St. Germain Store in Paris. The fragrance did not initially appeal to me until I tried it 2 or 3 times. Their fragrances grow on you and pleasantly evolve throughout the day. At first it resembles the fragrance of Cepacol throat spray but it transforms into something sensual and lovely. I'm calling the boutique tomorrow to have them hold a bottle for me. The skin and body care line is just to die for sweet subtle lemon, rose, and milk scents without being overpowering. If anything is a staple on my vanity it is products by Diptyque. If you haven't visited the boutique do so. It is something you don't want to miss. Great for gifts in all price ranges. read more