I dropped a sizable chunk of change ($2,000) on a new fitted sheet, top sheet, 6 pillow cases and a duvet cover. All but the duvet were white colored bamboo fabric which is SO SOFT it makes even high thread count cotton feel like sand paper. Its next level. I bought tons of sheets from the old store in Beverly Hills across the street. The new store treated me like a KING (a CA King?) and I couldn't recommend them more. Yes, their stuff is expensive but when you consider how much time you spend in bed and how amazingly luxurious this product is - its worth the money. I am sorry, I love me some Bed Bath and Beyond for a number of things but their sheets might as well be from the sand paper department of Home Depot. read more

They have a gorgeous selection of European bedding here! If you shop their sales, you can find excellent deals. The quality is fantastic, this also makes an ideal gift. The staff was very friendly and accommodating. read more

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I have been buying pillows for years from this company. So I decided to purchase their pillow cases. I thought they would be soft and fine linen, WRONG!! So I called the company up, they refused to accept them because I washed them first, like I was going to sleep on bedding without cleaning them first. The material was horrible, scratchy and I took them right off my pillions. Customer service was rude and horrible. I will now look for a better company to buy from, inferior material! DO NOY BUY From THIS Company. read more

I love the customer service. The store experience is unparalleled. Staff are knowledgeable about their products and are able to offer me alternatives. I enjoy that they have quality bedding, holiday decor, and home accessories as well. read more

First off I believe the earlier negative reviews related to prior employees. I had an awesome experience first with Lilia who proactively called me Monday am after I had left a vm over the weekend. Then upon arrival they had held the product for me to pick up and were willing to answer any and all questions. Lastly the comforter is of the highest quality and is worth the investment. Thanks. read more

I'm now not surprised that the products on the Scandia Home Web site often have zero reviews attached to them. I ordered an ultra-expensive mattress cover that is really no better than items costing half the price. read more

How this place can still be in in business is baffling. The nastiest, rudest broads work there. I stopped all friends and family from even considering their mediocre down products!! Remember folks there's FRETTE , SFERRA and plenty of other truly SUPERLATIVE linens out there!! Just look at how many 1 star reviews.. enough said. read more

To me, shopping for pillows and sheets is not unlike shopping for un-mentionables. Since I'm going to be spending a third of my life in intimate proximity to them, I want them to be excellent quality and exactly what I want. Martin and Nicolette helped me and were patient with my dumb questions and the amount of time I spent making my selections. They were knowledgeable, friendly, the store was very nice, and I had a really nice experience shopping for something I would normally feel uncomfortably under-qualified to shop for. I will be going back when the guest house is ready to be decorated, and Kim (mngr) assures me they will help me get everything perfect. I was actually surprised how much they have in the store that was not sheets-and-pillows. They also have candles, soaps, etc....you know, everything someone could want for a relaxed, comfy home. I'll be back!! read more

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Horrendous customer service!! Stay away from this store! They will rob you blind! Bedding made me sick! Gave me a severe allergic reaction even though they assure me the product is hypoallergenic. What bullshit! False advertising. I can't believe a store in Beverly Hills has the nerve. I will continue to bad mouth the company until they do the right thing! Update: I was refunded for their comforter that made me sick. Absolutely appreciate the company doing the right thing. It took me getting in touch with the head office on the east coast to finally be treated with respect. The Beverly Hills store however I will never forgive for how that woman Kim treated me. read more

I love sleeping with down-filled products... fluffy pillows, billowing comforters... Years ago, I invested in a comforter from Scandia. It has been my favorite covering ever. Sure, I got an entry level comforter, as I don't quite have the scratch yet to get the more luxurious ones (which feel like you're nestling in clouds)... some day though. They also have a cleaning service. Which I needed recently. My housemate's cat went and pooped and peed on my bed. $80 surcharge for urine removal. Since i'm billing my housemate, I went for the expense. I'm also moving out in order to avoid repeats of this type of incident (don't worry, it wasn't just this incident that is making me move out... well, it gets worse, but that would be a huge digression). All in all - fabulous bedding! Lovely service. Pricey as hell. But it's worth it if you want a heavenly night's sleep. read more

Agree with all of the negative reviews. The product is good but the customer service is terrible. They are all shaming, condescending shop people. They act like they are doing me a favor while spending thousands of my dollars! I really resent spending money that way. There are other down stores in Beverly hills such as yves dolorme and Frette for linens. They are much more welcoming. read more

I can't believe that this business is not on Yelp yet. I guess you can't trust Yelp completely to find the business that you need in time of need. Sometimes it just doesn't exist. This has been my "go to" luxury sheet store since I arrived here in Los Angeles. You can find Egyptian cotton sheets at a much more reasonable price than at Frette. I have sheets by Frette too but I wait for sales to happen in both stores. You get a lot more for the money if you buy everything you need linen-wise at Scandia Home. They also have luxurious bathrobes, full bed sets, duvet covers, towels and other luxurious bedding items. Check it out.... ! Right now, the month of July is HUGE sale month in every store everywhere. Hope you're taking advantage of the sales. read more

I really like their sheets and bedding but it doesn't last as long as they say. Plus, they are a bit snobby about their customer service. Too bad I liked the store but didn't like the way they treated me when my duvet was clearly falling apart too fast. read more

Needs to never re-open. Salespeople were the rudest. They were so nasty and snotty when I asked them questions.Completely overpriced as well. read more

Great place to get high end bedding. Plus you can special order custom items for your specific bedding needs. The staff is very attentive and helpful. My boss special ordered some custom sheets with embroidery and when delivered was exactly as she had asked for. Will be going back. read more

Scandia Home - Logo - Home Decor Near Me - Beverly Hills, California

Front staff was very cold and rude until she realized that I was going to buy something. Treated me like she was superior and only tried to up sale me instead of educate me on the product. read more

I had decided to splurge and get my honey the pillows of his dreams so I went to Scandia. The problem is the customer service here is horrific. You would think that for a company who sells such high end items they would treat customers with a bit more respect and live up to what they promise. Our experience has been so horrible I will never go there again and would tell anyone who considers it to run for the hills. I went to the store and was waited on my a woman name Nikki. She was super friendly, took time to show me the different pillow options and explain the range in pillows. I had narrowed it down to the type of pillow I wanted I just was not sure about the firmness. I explained that my boyfriend like very soft pillows so I was not sure if I should get the super soft, she called them pancake, or the next ones up. She said almost nobody got the pancake ones but I thought the next ones up were still too firm. She came up with the following plan. She said, that if I bought two of each firmness and then also paid an additional fee to buy pillow protectors, then we could try them out and just bring back the ones we did not like and swap them for the ones we did. Since we were buying these extra pillow protectors, she said that the pillows could be totally exchanged without any issue. I had said that maybe I should just bring him in with me to pick them and she said no, that this plan would be fine. She rung me up, took all my info and said that it would be in the computer so when he decided which ones he liked, he could come in and would not need the receipt. Keep in mind that these 4 pillows were costing $1000, and this was on sale!!!! So this was not a purchase you would make if you had any hesitation that the exchange would be an issue. I gave him the pillows for Christmas. He immediately decided that the super soft ones were the ones he wanted. He never used the firmer ones at all. The entire time I kept reminding him they needed to stay in the protectors as well so we could return them. I was out of town when he decided to take the two firm pillows in to do the swap. He said that from the second that he walked into the store with a bag, the woman who approached him was rude, arrogant and treated him as if he was scum of the earth. He then began to tell her that he was there to swap out the pillows and it got worse. First she claimed that there was no record of me at all in the computer, so he needed the receipt. Second she took the pillows out of the bag, held them with two fingers as if they were disgusting, dirty messes. She then began to sniff them, yes, sniff them, and said that they were so soiled that there was no way she could ever take them back. He was so upset at her treatment of him that he got her card, asked for the managers name and left. The woman who helped him was the same woman who sold them to me, Nikki, and the manager was Kim. He left 2 messages for Kim with no returned calls. He also asked for the name of someone in the corporate office, he left her messages as well, again with zero returned calls. He attempted the exchange well within the 30 day window allotted for on the receipt. When I returned from my trip, and he relayed this story, I thought for sure that he was blowing it out of proportion or something. I looked at the pillows and there are in perfect totally unused condition just as when we bought them. They did not smell or have stains on them as Nikki had told him. Based on his experience, I decided to go right to the person at corporate that he had tried to reach. Her name was Carla Green. I left her 2 messages and did not get a call back. Everytime I called her office the receptionist was totally rude as well, always asking why I was calling, what I wanted and one time even asked me how I got this number, etc. I called on numerous other occasions and just kept calling until she picked up this time. This was almost 3 weeks after I had begun calling her We had a conversation and she said she knew all about me and and the pillows and immediately treated me with a dismissive attitude. She told me that she had spoken to the store manager, Kim, and was aware of the situation and agreed that we should not be allowed to exchange the pillows. I asked her if she even cared to hear my side of the story and she made a grunting noise and said, oh sure, tell me. She did not care one bit. Kim, had never even seen the pillows by the way, she was not there when the interaction with Nikki took place, they just took her work for it. Carla then proceeded to tell me that if I wanted to keep pursuing this that I would have to m read more

Well staffed with super friendly, very helpful people who are also very knowledgeable. Might be a little pricier than a department store but the quality is better and try getting someone who knows anything about bedding to help you at Macy's! Will always go to Scandia first! read more

While the store representatives were nice, my experience with Scandia Home office in LaCross WI, while claiming the most prestigious of products, left me feeling that not only did not they not honor warranties, they refused to afford any type of customer courtesy acting like a bad experience with a discount store manager who has the lowest of business practices. I have outlined some facts, or drop down to the BOTTOM LINE, below. I purchased pillows many years ago with a lifetime warranty--still saying so right on the tag. This type of warranty is no longer offered. That warranty was honored on other products in other cases in the past. The pillows were leaking down and the fabric was failing. I received an RMA and sent them back. The most senior person available refused any warranty help. I was advised the warranty only applied to defects and there was no defect. I explained that products had been refurbished under warranty in the past. She confirmed with a former store manager that this had occurred on occasion. She then responded that all stores were individually owned and if a store elected to do something for a customer in the past it did not obligate the company. I asked if instead of arguing over warranty, a customer service accommodation was possible, and she refused. I pulled a quote off the internet from the former general manager that "Because of our lifetime guarantee, you can send it back for refilling and restoration." showing the company policy to refill and restore. I was then told yes they would do that, but what that warranty language meant was that the work would be done, but charged for at their usual rates. The story changed so now there was a guarantee, but that guarantee didn't mean that required work didn't need to be paid for. After some months I again contacted the company after speaking to store representatives who said some alternatives should have been offered by the company. They sought to intercede but said they could accomplish nothing because I had previously been dealing with the home office. They said they would have the company person they had spoken with call me, which never happened. Instead I had to call again and was advised at that time that the pillows and records were only kept for six months and all records and my pillows were gone. As a last effort I again asked for a one time customer courtesy given the circumstances for someone who had bought many products over many years. I was again told they had a "profit margin" to meet. I was told there was an upcoming sale to the public at 20% off and they would replace the pillows at that public sale price. I explained I had seen discounts online of 35% and 50%. She again said the stores were individually owned--I mentioned one specific store and was told they had been directed to take down their sale offers and that if a customer went to purchase that product the system would throw it out. So the stores are individually owned and thus they are not responsible, but they can direct the stores to remove things from their sites. As we spoke I pulled up that same Scandia store site and saw the same offer for pillows at 50% off. BOTTOM LINE: I had a warranty issue. I was first advised that the warranty applied only to defects not refurbishment. I provided examples and a written statement by their former manager indicating that it did apply to refurbishment. I was then told what that "meant" was I needed to pay for the "warranty" refurbishment at their usual rates. I consider stories I received contradictory, and an effort to tap dance around clear language to avoid honoring their warranty. Warranty aside, for the supposed prestige of the product and the company, some customer courtesy should be possible, which was refused, reportedly because they needed maintain their "profit margin". Generously giving me the upcoming general public sale price of 20% off was all the company would do. The store employees are nice; the product may be good. The company will not get another penny of my money and will need to achieve their "profit margin" from others. read more

I came to the store here in Beverly Hills. I bought a comforter, pillows, sheets, etc. I was happy with everything EXCEPT the pillows. I am giving it 1 star because the return policy is awful. There IS NO RETURN POLICY. So buyers beware- you better know EXACTLY what you want, or u won't be able to return it- u might be able to get a store credit only. You are better off going to a big department store so you are able to return anything if it doesn't work out. I learned my lesson the costly way :( read more

I have the scandia down Prague soft pillow. It is like having no pillow at all. I have a wrenched neck and spend my nights propping my head up with my arm. If you must have this pillow, buy five. One gives no support. read more

We purchased a comforter from the Galleria store in Minnesota in Sept. of 2013. Well its now July of 2015 and I placed a call to the store and they told me for warranty work their would be a cost. All of my feathers have moved so I have this huge bunched up pile on one end and its empty on the other end. It cost over $500. and I always wanted one because it reminded me of my Swedish heritage. I wish I would have read these reviews before. I would have never bought this product. Based on how well this product has performed, I would never recommend buying a comforter from Scandia Down. Also we have a standard king size bed and live in Arizona now. The sizing of my comforter was off from the time we got it but I did not realize it for over two weeks as we had driven up to Minnesota on vacation and had to drive back before I could put it on our bed. It is too long on one side. I was too busy to deal with it so kept it. Now we are thinking of buying a new down comforter but I would not buy this brand. Their ads are so sweet so you think the products will sweet. Buyer beware! read more

We did purchase comforter The all year around in Scandia Store in Northbrook Il. several years ago. We did spend around $1100. The reason we bought the Scandia , because suppose to be different then the others to keep warm in the winter and cool in the summer. No such a thing like this happened. Yes the comforter it is warm in the winter but hot in the spring and summer. Those seasons I have to switch this comforter for a diferent one anyway. Couple of years ago we sent our comforter for washing through their store. Took almost 3 months to get the comforter back. The cleaning was $120 and they told us that the fabric have little hole which I have no idea why that would be? They charge $140 to fix the hole. Total cleaning and repairing cost was $260!!!! . After the cleaning the comforter it's different . The feather is shifting to bunch of piles and and between just empty spaces with fabric. Every day I have to shake the comforter to fluff as much a possible, but the result it's not good. I brought goose down comforter from my guest bedroom to just try if I feel any difference, and to be honest, the one from guest bedroom , which was $500 and I bought on sale for $150 , feels very cozy and good, and I don't see any difference between one of the other , beside in the the other one feather stay nice and fluffy and even . The bottom line , we just throw away money on the Scandia down and I will never do this again . Anna read more

Since Scandia has such great write ups about how you can return your pillows if they are too soft or too firm to have them corrected. I thought I would start with soft and have it filled if it wasn't as I wanted. I tried it out for a couple months and decided I would like to have it filled up a bit. The gentleman was very polite about what I needed to do. I still had the nice Scandia box it was delivered in and also purchased a new box for $14 to put the Scandia box in and ship it back. After about 3 weeks someone called me and rudely asked what I wanted even though it was typed out very plainly in my in closed instructions. We went over it and I said it would be cheaper to buy a new pillow instead of filling it etc. He concurred and wasn't helpful at all. So, I said just return it. When it arrived it was in an old beat up box and the original white Scandia box with a lid wasn't even included. Certainly wasn't the way I shipped it. The moral of this story is....go to the store and buy what you want and feel it out real good because once you purchase it customer service goes out the window. Meanwhile, I'll continue shopping at cuddledown for my pillows and comforters. read more