Really nice and helpful. Made delivery and haul away a dream. Truly appreciate the great service.read more

Disappointing Customer Service…read more I purchased all of my home appliances, including my washer and dryer, from Direct Appliance, so I was very disappointed with how they handled an issue with my dishwasher. The dishwasher stopped cleaning properly, particularly the top rack. A technician came out, spent only 5-10 minutes looking at it, and concluded that the dishwasher pods were creating too many suds--even though I was using the recommended pods. I called back and explained that the issue clearly wasn't resolved. I was told the lead technician would contact me, but he never did. A few weeks later, I called again because the problem persisted. They wanted to charge me another service fee to come back out. After going back and forth with the service department, I was told, "We have the right to refuse to service you," and that notes would be placed on my account. I ultimately diagnosed and fixed the problem myself. A 30-cent screw had come loose, causing a loss of water pressure to the top rack--a common issue with these dishwashers. What frustrates me most is that the problem could have been identified with a more thorough inspection. Instead, the technician settled on the first explanation and left. After spending a significant amount of money with this business on our appliances, I expected much better customer service and support. Unfortunately, based on this experience, I would not recommend Direct Appliance.

Víctor is a rock star!! Nice to work with local folks and avoid the big box stores. Great customer…read moreservice

Okay, so the convenience of being able to pick out new kitchen appliances and leave with them is…read moreworth something. Center Appliances in Manteca offered just that. We brought our truck, picked out what we wanted, they helped load it up, and my husband installed them that evening. Win! They do offer delivery and install, through a third party they work with. It was fairly reasonable but we didn't want to wait. Also, you can bring your old appliances back and drop them off. They will recycle them for you. Subtracting one star because the sales person was bad talking the brands they don't carry. With a passion. At the end of the day, even if the brands suck, I'm not a fan of talking negative against the competition. "I don't reccomend it." Or "We don't carry XYZ because we only carry products we can stand behind" would be sufficient.

------------------------------ Rating: 5/5 Stars…read more"I cannot thank Center Appliance in Tracy enough for their incredible service. My sister and I are senior citizens caring for a disabled man, and because we do laundry all day, every day, getting a replacement washer was an absolute emergency. We called Center and they helped us find a front-loading machine that perfectly meets our needs. From the initial call to the delivery, the experience was seamless. The delivery team was professional, efficient, and even cleaned up the area before they left. Thank you so much, Center Appliance, for taking such good care of us. Pete our Salesman knew exactly what we needed, and the delivery team Cameron and Kevin. So polite and patient with us. I would define thIs as "WHITE GLOVE SERVICES .

Purchased a GE refrigerator from this business on 9/19/22 for $3400…read more On 10/14 our ice maker went out. We called and scheduled repair. On 10/20/22 we returned home after being gone for several days to find our freezer out and every spoiled. Went to this store and spoke to Manager, explained our issues and of course there was great frustration in my voice but no yelling, no cursing just upset with a horrible product. I asked if we could get a replacement refrigerator, "No, we're a small business we could never accommodate that request." Then asked if they would pay to replace all the product I lost in the freezer. "No, we don't do that." Not one word of concern for what just happened, not one word of sympathy, not one suggestion on how we could remedy our issue. He said he'd give us a service number to call but "you have to be nice to them when you call." What, are you kidding me? Have you not heard a word I've said? As we were leaving, he said to my husband as I'm standing nearby, "tell you wife I hope she has a better day." We intentionally, purchased in Tracy as I firmly believe in keeping our money with our merchants but never again and certainly not with this merchant. Horrible customer service and dripping with misogyny.

They are no longer in business. Sign in the window "Commercial building for lease."…read more So sad that local businesses are shutting down.

Jason Tanaka (Appliance Distributors) installed a new…read morecooktop in our home. They came to measure, recommended the appropriate cooktop, ordered the unit, & his staff installed it, all within a few days. All done with the utmost efficiency, courtesy & professionalism. & they are a local business. I give them 5 stars (the best).

We called this place for our washing machine that was not draining. The technician came out and…read morediagnosed it within minutes. We were charged an outrageous amount just for the diagnosis and told that our part would be ordered and they would get it installed. It has now been 3 weeks and I've called 3 times wondering the ETA on the part. She said she did not know and didn't even apologize. The website states that they have a 24 hour answering service and when I called at 5:01 pm, she lectured me about calling after hours. She accused me of not knowing what I was talking about because I was not there at the time of the visit. I was. I have never dealt with someone so rude and disgusting. Never again.

Worst company ever! I have never in my 51 years had such poor customer service!! Kayla the owner is…read morea lair!! She must be on something. She can't keep her lies straight!! She is all over the board.

Nice experience, wonderful customer service! I like to be able to support local…read more small businesses.

I wouldn't use this company if they gave me the service for free!…read more Don't bother with the Service Department. Scheduled them over 1 week ago to service our refrigerator. After calling company everything communicated was via text msg including our address. We were contacted yesterday stating they would be here between 8am and 12 pm today. Received another text this am stating they were going to be here between 8am and 9am. Service tech never showed up- I contacted them when I got a $195 travel bill. Sarah said they would be here soon. Moral of the story - I contacted them multiple times and again at 2:30pm to tell them we were still waiting. Sarah stated she made a mistake and put in the wrong address. The wrong address was happy because they needed their refrigerator fixed which their service guy decided to do. She stated they would charge us 1/2 the charge and would schedule us for next week. I don't know how this company can stay in business.

We had a good experience shopping for new double wall ovens…read more The store is large & spacious with a lot to see. There were nicely designed kitchens. However, there were quite a few buckets placed here & there on counters & the floor. We were helped by James, who greeted us soon after we entered. He was knowledgeable, talked of other customer experiences for reference, gave his opinion, discussed different scenarios to consider, & spoke with candor. We felt comfortable to take our time to look around. Information would be provided & then we'd be given space to discuss on our own. It never felt pushy or judgmental. The Cafe model we wanted wasn't physically there to see, but we were shown other Cafe & GE models, & had the similarities & differences explained to know what the features were on the one we'd be purchasing. The ordering experience at James's desk was comfortable. We sat on bar seats with a large screen to view on our side that mirrored the computer screen that James worked on. He was very thorough & double-checked everything with us. He was also conversational & humorous during the process. We opted to go with the pro installation team that could handle any possible snafus that could come up (like cabinetry measurements being off) versus a basic install that would only involve taking out the old & putting in the new. There was an initial scheduling issue with the installation. It got mitigated, but resulted in a delay of an hour from our original time slot. The installers were respectful & efficient. They informed us of a small issue & consulted on how it could be resolved. We are satisfied customers.

The people that schedule delivery and installations are incompetent amateurs at best. The…read moresalesperson and the induction range I bought were great but the back office staff and installation crew were unsatisfactory and frustrating. The person that coordinated the delivery canceled my delivery and didn't bother to tell me. Homewise was supposed to drop off my range at my home on Wednesday. I had an electrician scheduled to upgrade my wiring and install the new range the following Thursday. When the delivery crew finally arrived on Friday they thought they were just dropping it off after I was told that they would deliver and install. After heated calls to Homewise the crew was told to install it. The delivery crew installed the range and it work but I could not get the crew to level it properly. 30 years ago I could have fixed it a few minutes but now I have to get someone to level it. Homewise has good products but don't count on professional service after the sale. I think I judged the delivery crew unfairly. Today was 101°F and it was late in the day. These guys had been out all day they were under the impression that they just had to drop off my range. They still had one more delivery before going home and really didn't want to spend time making my oven perfectly level. This crew works harder than anyone in this endeavor and are in all probability compensated the least. They and the salesman are as much victims of the back office as my wife and I.

Hudson's was THE BEST! When we selected our appliances they went on line, searched for the lowest…read moreprices, and then matched that price! We save nearly $1,500! The delivery guys did a wonderful job installing the microwave, dishwasher, stove and refrigerator. Friendly, courteous, and cleaned up everything on their way out.

Hudson's Appliance is amazing! We bought a suite of kitchen appliances from them and they delivered…read moreour appliances in record time and got the entire kitchen set up. I had a small issue with the fridge door and they sent someone out right away and got it fixed. Not only did I get a deal on the appliances, but the service was just as amazing. I highly recommend Hudson's Appliance!