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    Direct Connect

    5.0 (1 review)
    Closed Closed
    Updated 3 months ago

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    3 months ago

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    Whole Foods Market

    Whole Foods Market

    3.5(190 reviews)
    1.7 mi
    $$$

    Today I went to buy artichokes. They have been a part of our family's Easter tradition for a long…read moretime. When I got to Whole Foods I saw only 4 artichokes, and I needed 12. I went to speak with Jose who works in the produce department. I explained what I needed, and although he didn't know what they were, he was eager to help. He went to the back room two times to find these jewels. Good service is a state of mind followed by good intention. Jose is a fine example of both!

    I've been shopping at the Jericho Whole Foods for years, and unfortunately the service has steadily…read moredeclined, especially in the vitamin aisle and coffee shop. The vitamin section rarely has staff available to help customers, and the coffee shop has been consistently disorganized for a long time. There don't seem to be consistent hours, and many times it feels understaffed and poorly supervised. I often see new employees every few weeks or months, which makes me wonder if there are larger management or staffing issues. On several occasions I've had to ask employees just to brew coffee, and overall the customer service and politeness have not been what you would expect from Whole Foods. I don't place most of the blame on the employees themselves many seem overwhelmed, undertrained, or unsupported. The bigger issue appears to be management and the lack of organization and supervision. I really don't like writing negative reviews because I shop here regularly and want this location to improve, but after years of the same problems I felt it needed to be said.

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    Whole Foods Market - Assorted 10 inch foliage on sale at 20 bucks each. Tuesday 4/29/25.

    Assorted 10 inch foliage on sale at 20 bucks each. Tuesday 4/29/25.

    Whole Foods Market

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    Direct Connect - pharmacy - Updated May 2026

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