Horrible company. No detailed billing. Average cost for a 2 bedroom townhome is $250-$350 and…read morelately $550-$750 per month in the winter. I'm not joking. This has to be illegal gouging customers like this. DO NOT move onto an apartment that has NEP for electric. You have been warned....

If you have a choice, stay far away from apartments that require Nationwide Energy Partners (NEP)…read morefor utilities. NEP handled water billing at our apartment for years, but serious issues only became clear once residents were forced to use NEP for electric service. At that point, our electric charges were significantly higher than what the local host utility (PECO) would have billed for the same usage, and NEP could not provide clear, reproducible documentation explaining why. When I requested a tariff-based explanation, NEP repeatedly claimed that my comparison to PECO's Price to Compare (PTC) was "not properly calculated." However, PECO has publicly published its Residential PTC Methodology, which confirms that the PTC includes generation and transmission, along with capacity costs, ancillary services, line losses, and taxes. In other words, the PTC is the exact consumer-facing benchmark PECO tells customers to use. Despite this, NEP never provided a transparent, line-by-line reconciliation showing how its total charges matched what PECO would have billed. Instead, NEP relied on internal calculations that residents cannot independently verify. NEP eventually admitted billing errors for multiple months, acknowledging that October and November electric bills were calculated using the wrong seasonal distribution rate, and issued limited credits. After that, NEP stated that its review was complete and declined further examination of billing methodology--while simultaneously inviting "further questions," with no path for additional review or resolution. This review is not about disliking utility costs. It is about a lack of transparency, accountability, and verifiable billing practices in a company residents are often forced to use. If NEP's billing truly matches the host utility, it should be straightforward to demonstrate that with documentation. In our case, that documentation was never provided. Based on my experience, renters should be extremely cautious and scrutinize every charge before signing a lease that requires Nationwide Energy Partners.

They are horrible. Even when you pay the full bill on time, they somehow have a late fee on your…read morenext bill. And even when you pay the disconnect fee they add more fees on top of it later on. They do not work with you at all despite your situation. They dont care. Worst company ever they shouldn't even be in business. ​

electric bills / rates / taxes are completely off the wall and a load of crap. and they won't do…read moreanything to help you. And there's not a single other electric company i can use.

I have lived in several locations around Columbus over the last 25 years and have always been very…read morepleased with the services. Yes, they do need to read meters at times but they do that outside now in our area. But previous to that if a reading was missed a card was left on the door with instructions on HOW to temporarily resolve the matter until the next reading. Never had a problem. Also, the water department will not shut off someone's water without notice, especially if a emergency situation is demonstrated. The water pressure has always been very strong, even in the dead of summer. And their customer service reprenetatives have always been very helpful, as long as you are courteous to them. Thank you for making sure the quality of the water is not like other places in the country.

Had to reschedule my meter install. Called, left message, next available not until August. Next day…read morethey shut my water off without warning. During my shower. Covered in soap, slipped and fell. Disabled Vet already with major injuries from being a paratrooper. Should also be noted that real feel temp outside was almost 100 degrees and could not access water of any kind, let alone move to get to a neighbor's. Absolutely atrocious to shut people's necessities of life off without one iota of regard for safety or status, simply because THEY want to change a meter. This should not happen to anyone.

I am a new IGS customer. I had a recent experience with their customer service team and I have to…read moresay bravo to the individual I spoke too. When dealing with customer service representatives, it is like playing the lottery, you never know what you are going to get. When I called IGS, I had the sweetest, most helpful woman on the other end of the phone. I explained my confusion with my bill. She went through all of my questions in depth and made sure I thoroughly understood. She explained the different portions of the bill and what meant what. She did not seem in a rush to get off the phone, like you are often get, but she was determined to make sure I understood. I have a good feeling already about choosing IGS.

The service used to be same day...but this is not what we experienced today. Our furnace leaking…read moregas. Needs repairs ...it's 20 degrees outside and we have to wait 3 days before they can be here to fix it.

1 Utility is a great company with dedicated employees. They were responsive and very professional…read moreand were able to clear up my drain issues the same day. They even serviced my area all the way in Delaware, Ohio. Their rates are very affordable compared to the bigger companies in the area and I would highly recommend them to any of my friends or family. Their website is very easy to navigate and their staff was friendly and considerate. https://1utilityofohio.com/

From the owner: Sanitary Sewer and Municipal Water Street to House read more