We have an old phone that is paid off but they will not unlock it unless it is on an active line…read morefor 60days. We have been loyal to this company since before it was brighthouse. We have e two houses that use the service with 6phone lines. After this debacle we are looking to change services.

spectrum cable stinks. I cancelled on April 8th the day the new billing starts, and they do not…read moreprorate. I have to pay for the whole month of service when I do not have the equipment or the service. I will never use spectrum again. they have shitty service. you can't even watch a movie without if going into spin mode now if you want TO PAY 200 A MONTH THEN YOU HAVE NO PROBLEMS. BIG RIP OFF

First off they're ripping you off, you try to remove a service and they tell you your bill will go…read morehigher. Got new internet carrier and was kept on hold for over a hour to cancel service! Funny how suddenly I get flooded that same night with scam calls and BS calls from the area the rep told me she worked in. Just run and try a different service. Don't believe you're locked in because of your location!

No help You call care they refer you to the store…read moreYou go I store they say they are not trained and you need to call care Manager Michael was rude No empathy or understanding Been given the run around 3 times to still have no internet while paying for services Switching services today

While the service is working, their Fiber 1Gig options is very quick, however, I just had my first…read moreoutage today (4 weeks after install) and the customer service is non-existent. Regarding customer service alone, it would be a zero rating. First, went to their app, but it insisted that no outages were present in my area (well, that was false). Then started a chat, but the bot went on for 1.5 hours with notices of please wait ... finding an agent. About 45 minutes in, I also called customer service, only to stay on hold with no help for another 45 minutes, with constant message for me to try out the Frontier App. Finally, I received a text, where Frontier acknowledged that there was in fact a "data outage" and to expect a fix in another 2 hours. During this time I was never able to speak with a real person via chat or phone.

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

Service is the most unreliable service out there. No customer service and serially lacking…read morecompetent staff.

A one is actually a little high. This is the most dishonest. thieving company I may have ever dealt…read morewith. 3 months ago I called to ask why my bill went from $25/month to $55/month. The rep explained that I had been on an introductory plan, And that accident was lucky that it was only $55, because it should be $85/month. She was gonna give me a special offer and give me a $30 discount for the next year, but I would get unlimited data if I enrolled in Autopay. The Next month I was charged twice $85 AND $55. The current month i've been charged $155. Yesterday they bounced me around between 6 different agents. Three of them I could not understand because their accent was so thick. The last rep kept telling me they're very best. They could offer is $85/month. Liers and thieves. I can't change companies quick enough. Don't like Frontier, but even they aren't this dirty.

Do you need internet in your RV ? The wifi they gave me barely reaches the other end of my RV…read more By the way, they won't give you a signal booster because you don't live in a house. Stupid company policy leaves you stuck using your wifi in one room. Customer service help - non-existent. You get the dingbat of the day every time. Don't you love living in America - the newest third world corrupt country!

WOW, just signed up for another Spectrum account and the Rep, Meghann Burford, was WONDERFUL…read more Caring, friendly, helpful, full of life, humorous and knowledgeable. Thank you for hiring such a top notch employee who makes your customer feel valued!

As a longtime customer over 20 years, I can't believe how bad they treated us. We were having…read moreissues with the TV so they sent a tech out. When he left, we tried the TV and it did the same exact thing before he got there! Call DIRECTV back so they could send somebody to fix the TV. The only day they had available was today.(Friday. 5-22-26) we had to cancel a doctors appointment on that day because obviously they were scheduling at their convenience and not the customers and we didn't wanna go the entire weekend without the TV. They were expected between 12-4. We get an email stating they were coming early around 10:15. It is now 1235 and no tech has shown up! There's many other problems with them as well as changing your bill charging you for something you didn't order, etc.. since they were bought out by another company it's been terrible! We are changing service and canceling DIRECTV after so many years. Don't let them scam you into getting their service. It's horrible.

I have been a loyal customer of DirectTV for over 20 years...... 20 years! Every few months we lose…read morestations, a few months ago it was NBC, now it's CBS, during football season! I know loyalty means nothing, but for over 20 years I have passed on cable, streaming, etc. and stayed loyal to DirectTV, but now, not going to take it anymore! I have so many other options, I am quite sure they need me more than I need them! Please, please please, take my advice and DO NOT ENGAGE WITH DirectTV!!! Learn from my experience and look elsewhere! You have so many other options, go the other routes. I am not some quack, I have enjoyed my time with DirectTV for over 20 years, but loyalty not reciprocated is insanity!!! I promise you will thank me, AVOID DirectTV, you will be thrilled you did!!!!!! ZERO STARS!

Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

Failed to cancel my service, denied that I called to cancel my service, refused to cancel the bill…read morefor the unused service. Fuck them. Literally never again.