Bad bad bad company Bad service…read moreThey turn off the Internet anytime they want to every day four or five times a day Internet disappears. This is the worst Internet company ever I do not recommend it to anyone.

You can never talk to a real person if you need help. Sounds great when you sign up due to the…read moreprice. And if you do the tv it's through utube tv which has many fewer channels. Inter net sucks and much slow then spectrum. Through chat [which is the only option] they said to add a 2nd router(eero) for 10$. That did nothing and constantly goes off line. Frontier you have no customer service to help. I am adding add ons to get the channels I want (which the guy that sold it said I would have. NOT. Streaming channels I've added stop every 30 seconds and the Eero you told me to buy did not help(money grab?). I'm about ready to go back to spectrum it may cost a slight bit more but it worked and you can talk to a real person with an issue. I've had more issues since I switched 2 months ago the I ever had with them. Customer retention if you have one better call me.​​

We have an old phone that is paid off but they will not unlock it unless it is on an active line…read morefor 60days. We have been loyal to this company since before it was brighthouse. We have e two houses that use the service with 6phone lines. After this debacle we are looking to change services.

spectrum cable stinks. I cancelled on April 8th the day the new billing starts, and they do not…read moreprorate. I have to pay for the whole month of service when I do not have the equipment or the service. I will never use spectrum again. they have shitty service. you can't even watch a movie without if going into spin mode now if you want TO PAY 200 A MONTH THEN YOU HAVE NO PROBLEMS. BIG RIP OFF

I would not recommend anyone use this store without contacting customer service first. Today, I…read moreaccompanied a friend to return their router, which is something I've done a couple of years ago. We signed in and were 18 out of 25 walk-ins and waited about 35 minutes to be helped. The person helping us said that he couldn't do anything for us and that we had to call customer service first. 15 minutes into being on hold with customer service, the person helping us walked away and made an announcement to the store that anyone returning equipment can just drop it off on the desk. I ended up asking if the announcement applied to us and our helper ended up saying yes, so we chose not to waste more of our time and left the store. The issue is that the process would've taken a significantly longer amount of time if I had not questioned the process that our Spectrum representative was suggesting. Our experience today made us feel like we were not important and that our time wasn't valued.

spectrum the worst company ever once they got this name would i recommend not at all...you even…read morehave to oay fir channels that were once free to watch thats bs and their streaming the worst customer service you have some that need better training..#facts speaking in general now can't wait to move to get a better provider who offers better for the price too...oh after 12 a m lol tv starts searching haha unable to watch what you can...would not recommend sorry not sorry and lastly they need to stop knocking on my door because i have very good fone service for over 20 years with my provider ....clock dat periottt...i have been charged for Paramount plus and haven't been able to actually view so i called both companies getting the run around from both well Spectrum said i can get my monies back because they bill a month in advance and mind you I called three days later to cancel because unable to see my program and was told i would not get refunded last agent I spoke with was name Jeremy the rudest and o I was yes indeed highly upset that I said the word Shyt lol and he said to stop cursing I told him I'm not cursing he said yes you are and I said shyt is not a curse and you don't want to hear me cursing because I can go there and then you can say I'm cursing after that I hung up the fone...I call it rip off so yeah unable to watch and still charged me and my cancellation is for the next month so yeah they got over on me...oooo wait they said it was streaming I can't see the same day now y would I pay if can't see the day is airing smh ‍ bye this is all calling not going to the actual store...

While the service is working, their Fiber 1Gig options is very quick, however, I just had my first…read moreoutage today (4 weeks after install) and the customer service is non-existent. Regarding customer service alone, it would be a zero rating. First, went to their app, but it insisted that no outages were present in my area (well, that was false). Then started a chat, but the bot went on for 1.5 hours with notices of please wait ... finding an agent. About 45 minutes in, I also called customer service, only to stay on hold with no help for another 45 minutes, with constant message for me to try out the Frontier App. Finally, I received a text, where Frontier acknowledged that there was in fact a "data outage" and to expect a fix in another 2 hours. During this time I was never able to speak with a real person via chat or phone.

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

Service is the most unreliable service out there. No customer service and serially lacking…read morecompetent staff.

A one is actually a little high. This is the most dishonest. thieving company I may have ever dealt…read morewith. 3 months ago I called to ask why my bill went from $25/month to $55/month. The rep explained that I had been on an introductory plan, And that accident was lucky that it was only $55, because it should be $85/month. She was gonna give me a special offer and give me a $30 discount for the next year, but I would get unlimited data if I enrolled in Autopay. The Next month I was charged twice $85 AND $55. The current month i've been charged $155. Yesterday they bounced me around between 6 different agents. Three of them I could not understand because their accent was so thick. The last rep kept telling me they're very best. They could offer is $85/month. Liers and thieves. I can't change companies quick enough. Don't like Frontier, but even they aren't this dirty.

As a longtime customer over 20 years, I can't believe how bad they treated us. We were having…read moreissues with the TV so they sent a tech out. When he left, we tried the TV and it did the same exact thing before he got there! Call DIRECTV back so they could send somebody to fix the TV. The only day they had available was today.(Friday. 5-22-26) we had to cancel a doctors appointment on that day because obviously they were scheduling at their convenience and not the customers and we didn't wanna go the entire weekend without the TV. They were expected between 12-4. We get an email stating they were coming early around 10:15. It is now 1235 and no tech has shown up! There's many other problems with them as well as changing your bill charging you for something you didn't order, etc.. since they were bought out by another company it's been terrible! We are changing service and canceling DIRECTV after so many years. Don't let them scam you into getting their service. It's horrible.

I have been a loyal customer of DirectTV for over 20 years...... 20 years! Every few months we lose…read morestations, a few months ago it was NBC, now it's CBS, during football season! I know loyalty means nothing, but for over 20 years I have passed on cable, streaming, etc. and stayed loyal to DirectTV, but now, not going to take it anymore! I have so many other options, I am quite sure they need me more than I need them! Please, please please, take my advice and DO NOT ENGAGE WITH DirectTV!!! Learn from my experience and look elsewhere! You have so many other options, go the other routes. I am not some quack, I have enjoyed my time with DirectTV for over 20 years, but loyalty not reciprocated is insanity!!! I promise you will thank me, AVOID DirectTV, you will be thrilled you did!!!!!! ZERO STARS!

Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

Failed to cancel my service, denied that I called to cancel my service, refused to cancel the bill…read morefor the unused service. Fuck them. Literally never again.

Last year, a few of my friends and I decided to buy a vacation home in Tampa. We bought it while on…read morevacation and did not have time to do any of the setup such as phone service or telephone service or anything. We called the local directv store and asked if they could install it when we came down in a few weeks, they were so nice and when my wife and I came down the installers were waiting for us when we got there. The installation was crazy fast and we were watching The Sixth Sense that night, pretty scary movie btw.

disclaimer: i wasn't actually assisted through a service here, but i had a peerless experience…read morevisiting this location with excellent floor management. i have no idea what his name is, but a man greeted me immediately after i signed in on the tablet. he saw my bag of equipment and asked if i was there to drop off or exchange the equipment only or if i needed anything else. i told him i only needed to drop it off. he kindly and patiently let me know that all of the employees were assisting customers with mobile service, that most of the people in front of me were also mobile customers, and that the wait would likely be longer than an hour. he suggested a spectrum drop-off point at a nearby ups store less than 10 minutes away as an alternative. we left and had the equipment all packed up to send in less than 20 minutes from that interaction. he saved us a ton of time waiting, managed the queue for his colleagues, and overall ensured that our experience there was short and sweet. if that's the type of management i can expect here, i would definitely return for any concerns.

if I posted my opinion of Spectrum, NO ONE else would want this service...unable to post the rest…read moreof the words to make 85.. My monthly contract did NOT mention "rip-off" fees for disconnection, 3 months early. I wouldn't "spit" on spectrum, if it was on fire.

Great products, service and support. Always someone there when we have technical issues or need to…read moreknow about new products and services. PBX-change offer features that the big carriers lack like a soft phone option, CRM integration and call recording. If you work in professional services these are must haves. The best feature is actually getting my calls which the big carriers were dropping.

While the Internet service is fantastic, the backup services are the key here. To know that data is…read moresafe and secure in an age of such chaos is comforting. Not having to worry, not having to stare at the ceiling at night wondering, that's what you get here. Peace of mind... I'll take it. Thank you!