I guess I will feel ok about giving these crooks one star because I loved my dvr, but that is pretty much it. Calling to cancel my service was one of the most rewarding feelings I have had lately! We just bought our first home and when they guy showed up to turn on service at our new place, he went halfway up the ladder, climbed back down and came to the door to tell us that we didn't have a line of sight. Big disappointment! My husband and I did some research and got a quote from a digital cable company, but we really didn't want to switch since this other company doesn't offer dvr. So I called directv to see if we could have another tech come out, one who wasn't afraid of heights and that was more familiar with our rural area. So after waiting another week to have television, this guy shows up. He did try from quite a few different locations, but he got the same results, nothing. The trees on our hillside are in the way. Well, my husband had a few co workers offer to come up one weekend and cut back the trees so that way we could have our satellite. I called customer service again, excited that we would be able to solve our problem and finally after three weeks maybe get our shows back. I was told someone would call me to schedule an appointment and show me where exactly we needed to prune the trees. Shortly after, my husband received a phone call from someone at directv, he was extremely rude and informed my husband that its not their job to tell us where to cut back anything. Even after my husband informed that we were trying to do everything we could to keep our service, and keep forking out money to them, the guy was incredibly rude! At this point, we decided to go with the local cable company and just purchase TiVo. For half of what we spent on directv, we will be getting two rooms of HD tv with all the same channels. I'm so happy to finally be done with this shady company. Their customer service sucks! My husband added me as an authorized user in 2011 but each time I call they can never seem to find record of it. They charged us for movies we never ordered fifteen months after the fact and then were downright nasty when I called to question them about it. But after the way we have treated regarding our move, it was the last straw. I can't wait to send back our equipment and be done with them once and for all! read more

DO NOT SUBSCRIBE: THIS SERVICE IS less than a ZERO rating. You will have more fun burning $20 dollars in you driveway with a BIC lighter than watching TV with this dreadful company. Get ready to watch a one-time event or your favorite program and enjoy the picture fading to black and the sound disappearing. The good times are just getting started.... call tech support and send 20 - 30 minutes in voicemail hell only to be told there is nothing that can be done. Find any one other than DIRECT TV read more

We have had Directv and AT&T for almost a decade! We have premium packages through both. We got so screwed by them just recently to the point where I just want to cancel everything. We upgraded our cell phone to a premium hot spot plan. The agent told us our bill would only increase $10 and we would get HBO for free. Well the bill came and not only did we not get HBO free our bill was $60 more. We called and the agent told us that the previous teacher discount we were getting no longer applies to the new plan (definitely a lie from the first agent because he said all our discounts will stay intact) and HBO was only free if you log onto and download an app that links directv to their streaming service to apply the discount all of which was never told to us when we signed up. We ended up down graded back to our original plan and canceling HBO and our baseball package we also had to fight to get $50 knocked off our new bill because it was all charged out of a lie. This whole 1 hour experience on the phone makes me want to scream. I wish there was a company out there that would deal with big companies for you so we as consumers don't get screwed over by companies like Directv, Comcast, PG&E, etc!!!! Only hope as a consumer is to be a b*tch on the phone until you get what you should have gotten. #firstworldproblems read more

Do not bother with these people. I have been their customer for many years. They did a software update several months ago and nothing has worked right since then. The screen freezes or won't come on at all. They have come out several times and even changed out all of the boxes but they still haven't fixed it. You can't get out of your contract because they continue to charge you monthly fees! I will never use them again and, if you're smart, you won't either. read more

If I could give no stars, I would. These fuckers continuously over-billed for things I told them I didn't want and I was given false infomation about practically everything. It's a bullshit company with crappy customer service and product. read more

By far the worst experience I have ever had with a tv provider. I have had multiple issues with them and they take forever to resolve the issues or they don't resolve them at all. If I could give them 0 stars I would. For no reason I have had direct tv shut off my internet and cancel channels on my tv. When I try to contact them all they do is transfer you to the next person who does not have an answer for you. I will be canceling my contract with direct tv and going with Comcast. read more

I just canceled direct TV. I had it for 14 months of a 2 year contract. I bought the service at sam's club. I have a written contract for fees in both years. The 2nd year was to be $110. Per month, however my bill was $148+/-. When I called them they gave me a line bout premium channels. My package was the same. When I offered to send them a copy of the contract they said it didn't matter. They are going to charge me the buyout fee. Basically they used a bait and switch ploy to get me away from Comcast. Buyer BEWARE!!! read more

I wish I had read the reviews here before I signed up in 2011. I signed up with a $50 deal. It was great for the duration of the deal...but of course everything went up once the deal part was over. I was still locked in until December of 2013 because of the contract right? I forgot to mention, the installation was supposed to be around $90. The technicians showed up and eventually charged me an additional $95 for the bracket required for them to attach the dish to the roof. He cashed the check before I could run down to the bank to deposit more money. We enjoyed the clarity, whole house, etc. Things were going great until I was laid off a couple of months later. Some months I did not pay on time, so I had to deal with service interruptions, etc. until I could pay the bill. Finally, we lost our home, had to move into a much smaller place, thanks to our wonderful economy and all the great jobs created by the POTUS. I called to have the service installed at the new place. I specifically asked if it would cause my contract to be extended. The only thing new that was installed was the dish on the roof...this one costed nothing extra. The CSR told me that I would only have to be extended an additional 2 months--February of 2014. I reluctantly agreed, hoping that I would have full time work by then. February comes around so I call to find out exactly what day I can safely close the account and service. The woman told me it would be July...they added an additional year from the time I moved...new installation. When I tried to dispute the additional 5 months from what I was told before they told me they had sent me an email with that info, and the technician had me sign a form that stated the same. The tech never had me sign anything. To make matters worse, they ninja'd the early contract termination fee from my bank account, without my knowledge. They based it on the last debit card I used t pay the final bill with. Without a job, I am pretty careful about what I pay, and when I pay a bill. I had to scramble to bring my account back into the black AND put enough in the account to cover the actual bill I needed to be paid...auto insurance. One of their csr's told me I was lucky they only added one year, normally they add two. I highly recommend to all my friends to beware of this company. Not only do they have horrible customer service, they will happily rip you off and pretend you agreed to it. read more

We've had DirecTV for about six years and have been extremely happy until recently. We missed a couple of episodes of a program we wanted to record so went to Smart Search and recorded from that when they became available. Our AT&T bill came in a couple of weeks later with an additional $90 in internet usage! After hours on the Phone with DTV (that's included in your service) and AT&T it was decided someone must have hijacked our internet service so we completely shut it down now every night. A few days ago we did the same thing, this time a movie. Same thing happened so our first call was to DTV and sure enough, it was charges from AT&T for internet. It took us three nights to watch that 90 minute movie because they tacked on an additional hour of advertising, stopping the movie every ten minutes. We finished it today and it had yesterdays NBA news so apparently they send over new ads each day!! By the way, don't try to send a message to Customer Service anymore - that's no longer available. You can only talk to someone if you have the fortitude to stay on the phone waiting for someone from somewhere speaking some other language to get around to helping you. read more

It's going on 3 weeks that we have not been able to get Channels 13 and 31. THIS IS RIDICULOUS! With the amount of money we pay for Direct TV just pay the network what they want and lets move on! ENOUGH ALREADY. You should be ashamed of yourself. read more

As much as I love direct TV. Just highly disappointed in the fact that I can't watch the NFL game tonight cause channel 3 doesn't work due to a contract that couldn't come to a agreement so they pulled it. Don't make sense its NFL season!!!!! Get it fix please asap not cool!!! read more

If it were possible to give 0 stars i would! The worst customer service ever...the worst technicians...horrible service! Don't waste your money!!! read more

Well, once again they couldn't get a contract with a netwok (CBS) so we can't watch channels 13 &31. My question is are we going to get a credet on our bill since our service down? Direct TV is no longer paying out for this network, so we should get a credit, right? read more

I just had to cancel my contract with Directv because we can not afford the bill. We are being charged a $220 cancellation fee. I expected that. I called to make arrangements to pay the balance but it will be automatically pulled from my acct. They will not make any arrangements. The customer service rep just kept repeating herself. I know I signed the contract that makes this charge valid but I should be able to have it drafted from my checking acct on a day that does not hurt me financially. I was not even arguing the validity of the charge. I will never recommend them to anyone. Stuff happens financial situations change. I will never go back to them. read more

So many billing issues. They add services onto your account without your authorization. My bill was never what I was told it would be. Hours and hours on the phone with different representatives in different departments and countries. There is never any accountability and no record of the conversations you have. Worst customer service ever. read more

Worst company Iv ever had to deal with. Had there service for a little under 2 years and had to call them to fix a problem about 12 times. Every time Iv had called nothing gets settled unless talked to a supervisor. The people who deal with customer service are no help AT ALL. DO NOT GET AT&T for internet or direct tv for cable. Every other cable and internet services out there is WAY better. The worst part is talking to those clueless people on the phone that don't know what the heck there doing. After returning all my equipment they were still trying to charge me for there service. BY FAR THE WORST COMPANY!! Save your money and time from those horrible customer service people. read more

What a joke this company has become. Their customer service is horrible. I've set up service calls 4 times and every time the technicians never show and never call to say they aren't coming. I've been on the phone calling to find out what's going on twice tonight and now they are saying the appointment wasn't scheduled. I have an email confirming the appointment and I received two phone calls confirming yet they say it was never scheduled. Paying $150 a month for this kind of service is ridiculous! Not worth it! read more

On 07/03/15, I called to enroll in DirectTV. My wife and I have just moved into a new house so I called asking for a bundle with TV, Internet, and Phone. The name of this sales rep was Melissa and her employee ID is 8067039. She told me that because AT&T is not available in my area, they were able to bundle with Comcast as far as Internet and Phone. I repeatedly asked Melissa to confirm that this bundle was correct. She quoted me for $69 dollars in total for all three. I confirmed with her at least 4 times that the $69 price was for the bundle of TV, Internet, and Phone with schedule delivery of today 07/11/15. On 07/06/15, I called DirectTV again to verify that my bundle included Internet and phone through Comcast. The sales rep said yes and even stated it was notated on the account that Comcast was part of the bundle. The sales rep confirmed all three would be delivered today. Today, 07/11/15, the technician arrives and begins to install DirectTV. In the middle of the installation he asks me when my internet was going to be installed. I told him that I thought it was today. I called DirectTV customer service and spoke to David, Employee number 404069. All of a sudden, David says there is no bundle on my account. I told him that I spoke to two different sales reps and they both told me there was a bundle on my account. He said there was no bundles available in my area. After explaining to him that this was not right multiple times, I asked for his manager. His manager's name is Keisha employee number 452922. She said that there was nothing that she could do. She said reiterated that there was no bundles in my area EVEN THOUGH, two different sales reps confirmed that I had received a bundle deal less than a week earlier. Feeling very frustrated, I asked to cancel the service. I asked to get the $21.95 delivery fee refunded and Keisha said I couldn't get a refund because the technician WHO WAS STILL IN MY HOUSE INSTALLING, already activated the account. She said that she runs that whole call center in Alabama but she could not override the charge. She said she doesn't report to anyone after I asked her to speak to someone above her. She said she just emailed the office of the president for DirectTV for me. But could not do anything else. She basically couldn't do anything being a supervisor really. A week after enrolling and spending over an hour and 20 minutes on the phone today... I have no tv, Internet, or phone. WORST CUSTOMER EXPERIENCE. STAY AWAY FROM DIRECT TV. There is a reason why they are getting sued by the Feds. read more

DIRECTV - My conversation length with the worst customer service ever. - Television Service Providers Near Me

Directv ; the worst cable provider ever. Can not wait for contract to expire. Loses signal every time it rains or wind blows. Never again will I ever Let this useless provider into my home. My bill was soppose to be $46. A month & install the dish on a pole in the back yard. None of this happened as promised. Called to cancel my bill is $70+ a month with one receiver. I'm may 2016 their junk is getting thrown out and off my property. They give you the first month free then say your 30 day cancellation period is over. Try to return equipment no store or address available. Directv you service and your company should be Be put out of business. ComCast here I come No Satalite service. Very disappointed!!!!!!!!!!! read more

I wish I could add to the conversation about my experience with Direct TV but I can't even get the service started. As a lifelong cable guy I recently decided to make the switch to Direct TV with the promise of lower prices and greater selection. So while I Costco I signed up last week for an install last Friday afternoon. Some how the schedule got twisted with the tech showing up before we got home, even we informed them of our availability in advance. As expected, the tech then couldn't return and we had to reschedule for Saturday. After waiting throughout our 4 hour time slot on Saturday the tech never showed and then called an hour after we had left to inform us he was on his way. Another reschedule for Monday. Then yesterday (Monday), we given a 1 to 6 slot for the tech to show, during which we called several times to ensure they were still coming, and then once again no call and no show. As I'm incensed at this point, I got in my car and went down to Costco where I was informed that others had recently had the same experience. Even after repeated calls to the customer service line, we were never able to get a tech out and service established. Needless to say it was a very frustrating experience. As frustrated as I've been with Comcast's exorbitant pricing and poor customer service, I'm inclined to stay with them given my experience with the Direct TV catastrophe. read more

Is it possible to have those who have had problems with AT&T &. Comcast join as a group to insist our Elected Officials act on our behalf by probing the problems we have encountered. To day I received our Jan-Feb billing from Direct. The increase when compared to last months was in excess of 80%. Keep in mind we the public allow these companies to use our Air space consequently they believe they can "Rape and Plunder" at will. I will watch for the next few weeks to see if others believe as I do. Those elected to office can help us if we ask. STAND UP AND BE COUNTED. PLEASE. PLEASE. PLEASE read more

Luckily I've only had one BAD experience with Direct TV (it was with a Service Tech). One of the reasons I love Direct TV is because they are always offering Customer Loyalty discounts and Misc. discounts. Also, it's always very easy to get ahold of customer service and they are always friendly and professional. I hope Direct TV and I can continue to have a great relationship, because Dish Network and I DO NOT get along! read more

Do not purchase DirecTV. This is one of the worst companies I have ever dealt with in all my years. Their customer satisfaction is nonexistent. They do not honor commitments made to you by their employees. Again, avoid this company at all costs. read more

They show up for installation that is $200.00 bucks with a so called discount and then tell me because I have a nice house that I need to pay another $125.00 for equipment they dont actually have with them and need to reschedule. I told them to stuff it. If that wasn't bad enough the Best Buy where I signed up told me I would be getting a rebate of $31.00 per month if I go to the Direct TV web site and sign in. Trouble is, the web site never heard of me. What a completely screwed up experience and I have to wait another week to pay for the honor of being their customer. RIP OFF beware. read more

'Direct TV (SUCKS) I am not able to pay my bill do to the system updating & not allowing me to pay. I also, tried calling to pay & the office is closed. I, tried paying by the automatic system & entered my account information and did not receive a confirmation number and kicked me out the system. Now my service will be disconnect because, the system is not allowing me to make the payment and I cannot speak to a rep. read more

As a long time customer of Directv i do not understand what happened to this company. I had their service for over a decade without any issues and great customer service. I can't say this now, the last two year contract i had with Directv was a nightmare, constant billing errors on their part, poor quality service and nonexistent customer service consisting of spending hours being bounced around on useless call centers. read more

Worst customer service ever!! I got rid of ATT/Direct TV for good. I received a bill for $120 for an early termination fee and I've been with them for over 12 years!! Called customer services a few times and no one can help or explain. Request for supervisor and the reps put you on hold for 20 mins pretending to go find a supervisor and to come back to tell you the supervisors are not available Because they are taking calls right now. Boy!! What a headache with this company. Everyone, please take your money somewhere else that deserves it if you don't want to go through hell with this company!! read more

Direct TV is the worse customer service ever. Charged for upgrades that i didn't want. My contract is up and I asked for new promotion and said they didnt have anything so i canceled because my contract is over and they wanna charge me full price . And just keep trying to sell shit i didnt want or ask for .. waste of damn time... lost this sale .. such bullshit!!! read more

After 10 years dropped these turkeys. Costly, poor service, no appreciation for long term customers. Asked after 10 years and being out of contract for them to honor a similar deal to what was being offered to new customers and the competing Dish Offer and got BS. I then cancelled and ordered Dish. They came out the day after I placed the order and is GREAT. Excellent alternative and not making me feel like I am talking to the Phone Company in the 1960s. DirectTV was a long term disappointment. read more

very bad company, billed me $37.99 every month for watching football (I never ordered) which I never interesting, when I call them, said, why don't yo watch football? big scam... I tried to cancel the service because I have no more contract, I can't do it online, only call 800-531-5000, and the person answered usually transfer you to another department, then I need to wait forever, every time over one hour waiting and all ended up--- I myself gave up, until today, it has been three times listening same recording for hours, and I still haven't have chance to talk to a person.. do I need spend my life time to cancel the service with directv? shit!!!!! hopefully there is an ZERO star rating option! read more

Now that they have merged with AT&T I would rather go back to 1960 and have a tube with antennas. Horrible customer service that played rap music and yelled at each other the whole time I was on the phone. After being on the phone, explaining myself for 45 minutes, they failed to show up to the confirmed appointment. No curtesy call or anything. So I reached out to them 15 minutes before the end time frame of said appointment and they told me they were running late and to wait. I waited another 2 hours and nothing happened. Called the next day and they acted as if they had no recollection of my appointment. read more

They add agreement contract length when their box stops working and since the boxes only last a year you get screwed into a contract forever. Worst part is I'm leaving because I have to move so I don't have a choice in the matter. read more

My Direct TV was not connecting with my wireless - A technician came out and after reviewing my system told me it would not work unless I had AT&T Wireless Service. REALLY??? What a SCAM to get me to switch to AT&T. This should be illegal! I cancelled as they could not provide the service I signed up for - they promptly charged me a early termination fee of $239. I contacted the FCC, District Attorney and so far no help!!! read more

Absolute worst customer service of any company I have worked with. So badly wanted to give them my business, but they could not get the installation figured out, promised call backs which never happened, and they will not let you escalate to another level. I have to give their main customer service reps credit, they are well to appear sympathetic and helpful but are given no support what so ever. Once they hang up, you case go into limbo. After 3 attempts, and hours on the phone, trying to give them my business I became aware that it would get no better if I had issues during my contract. Better to walk away now them be sorry later.. I could go on and on... but not worth spending any more time on this. Simply put, buyer beware you will get limited to no support. read more

We have been having satellite loss of service so at&t direct tv worked with me over the phone and had me do a few simple task while at the same time the technician whose name is Rose worked on her computer and solved the problem, she was very personable and professional and she also was able to send a repair technician out promptly and he checked the dish out and readjusted it giving us a better signal he was also very personable and professional. I'm sorry to say i couldn't pronounce his name or spell it which is unfortunate because he explained how the heat on the roof effected the signal from contraction after a cold and (finally) wet winter thanks to them both our faith in direct tv is still good read more

I really am unhappy with Directv and am cancelling as soon as my latest 2 year extension is up...otherwise I have to pay a large fee to help keep them in business I guess. I have been with them since 2010 and these last few years have been terrible. One rep adjusted my bill to a lower rate , for a year she told me, and 1 month later the bill was back up to the higher rate and they told me that the first rep made a mistake and basically I had no way to make them stand by their rep...all this took about an hour and was handled by a very verbally abusive rep. They have no loyalty to their customers. They only care about getting new customers. I could go on and on with examples. So beware. Can't wait to move on...counting the days. Going to try Comcast. read more

Worst customer service I have ever experienced. How about you hire and train people so they know what they are saying. There barely speak English. I couldn't even understand the representative. read more

MELISSA from IFM CUSTOMER LOYALTY. Thank you for amazing customer service. Extremely knowledgeable and very fast. She helped me review my bill and made all appropriate adjustment and added new service to taylor my viewing style. After about 5 calls in 6 months, I finally get her and all is completely taken care of like a it should have been done months ago. I believe she works in Missouri. read more

Ever since AT&T took over, the DirecTV customer service has declined immensely. DirecTV used to offer bill discounts to loyal customers and now they only want to give discounts if you sign up for AT&T services as well. No thanks! I will be getting my TV service elsewhere. They are losing a loyal customer of 10 years! read more

Called Direct TV for a quote to start service. We want to change from comcast to Direct TV to get more stations. They would not give us any prices till we gave our personal information. I understand address, but my ss# and then we still didnt get a quote. We are staying with comcast but sure wish Direct TV could change their procedures. The first rep was so rude he told me to stay with comcast and hung up. Direct TV thjnks they have to be scammers to get buskness, Wrong. first three years. $100. second year 120. up to 4 rooms, one DVR, internet and phone. Everyone would go for it, they would take the lead. I will not call them ever again, trying to get a quote for six months. read more