Today I called DirecTV to make a payment using their IVR. Usually that self service isnt as user…read morefriendly as it should be. Nonetheless, I continued on to process my payment but some type of error occurred & I was routed to a representative. As I waited, I was hoping to not get someone from outside of the U.S. because despite their attempt to assist customers, the language barrier can make it challenging as I have experienced it in the past with other DirecTV technical issues. The IVR routed me to a pleasant representive named Dymond who stated she is part of the Elite Care Team - Chicago, IL. I was relieved to hear of this upon her introduction. I immediately thanked her for taking my call & for being within the states. I explained that in the past I had encountered some challenging calls with reps from other countries. She was quite a delight to speak to & she took extra steps to look into the issue at hand. Dymond expressed her sincerest apologies for the inconvenience & helped me resolve the error. She informed me she notated my account for the error in case I had to call back. Thank you Dymond for a great experience providing me with stellar customer service! I would hope to speak with you again in the future should I need further assistance.

If I could give 0 stars I would. Had directv satellite for decades but it got soo expensive. I…read moretried the streaming app and lord knows I don't need anymore gray hairs while I am waiting for it to load or do anything. I called in june to cancel. I am guessing I just put it on hold. News to me. Suddenly I get a charge late yesterday. Call today and tell the sweet sweet ai ( sucks) I want to talk to a live person. They send me to a Chris who can't help me because it isn't satellite. He transfers me to Abdul who says he understands my frustration and he needs to talk to the back office for the refund. Mind you hasn't been 24 hours since charge. Then comes back saying well they can cancel but they can only give me back 50% of my refund. (The f***) I said that doesn't work for me and hung up. Took some woosa deep breaths and called back asking for retention. Come to find out hans was able to do it and refund me completely in like 10 mins. Fun fact the other guy Abdul keeps calling me back. THIS IS THE BIGGEST SCAM/FRAUD ever. Also side note you tube tv is cheaper and the app is much better Dear Dani w business owner. Just putting a note to contact via social media is the wrong way to go. Shows you care not one bit about the customers. If you really wanted to help you would reach out and message people. Your auto response just pisses me off more

Bret Haines is the man! He originally installed both our Dish and our Hughes Net Services 10 years…read moreago. We recently contacted him to install our Starlink system. Even though he is not a representative for Starlink, he installed our system and took us through everything we needed to have instantly faster Internet. Bret is knowledgable, experienced, and professional to the nth degree. As far as we are concerned he is the go to guy for all things satellite related. Five stars for Bret Haines.

Bret Haines, owner of Sierra Satellite, installed star link for us today. He is very professional,…read morecourteous and friendly. He stayed with us until he checked the connection on all of our devices cleaned up after himsel and asked if he could help with anything else. He even set up the app on my phone for me. I would highly recommend him to anyone who needs help with satellite service.

Horrible!!!!!! In the last 2 weeks we lost internet twice…read morewith these folks. Wednesday was the last straw when they said our Internet would not be back up until August 5. That's over a week! Well surprise surprise, we switched over to Xfinity effective August 3 and I can't wait. This is unacceptable! Save your money. Get Xfinity or something that's more reliable.

Have land line service with them. Service goes down, and really no help. Only way they want to…read morecommunicate is by phone, and when my phone system is down can not communicate. so if my phone system is down no way to get any answers.

Tou L. Ly was amazing! Finally, frontier ran new underground fiber for us out here off Grantline rd…read morean we are super stoked. Before fiber we had 9 mbps now we have 900 download speed an 700 upload speed (May have those switched) but Tou had to dig to the underground box where the boar operators installed the fiber an he pulled new fiber through our conduit (thank the lord we had existing conduit) he installed our new modem an got us set up! It was a hot day an he made it happen! We've had a lot of frontier guys out here but Tou was the best! Top notch service an made sure we were up an running on multiple devices. Can't say this enough, Thank you Tou!!!!

I haven't even gotten to installation and already want out!!…read more 1. The reps that knock on your door to convert you are pushy AF. Young, rude and pushy. 2. We finally agreed and got scheduled for a tech to come install. 3. Between 1pm and 5pm they said. We Waited all day and the tech never showed up. We called customer service. Customer service said the tech attempted 3 times and nobody answered door. (My anxious ass was home all day with my door open with screen door. 0 knocks. ) He put us on hold and said he would find a tech to come out. Never returned from hold and phone just hangs up. We waited for a return call. None. 4. 30 mins later we called customer service again to ask to cancel, at this point. She refused to accept and kept trying to keep us on, mini threats of "I'll notify my supervisor ".... We said we just want to cancel (like 15 times). After 15 mins of back and forth she offers a $50 discount . We refused and firm we want to cancel. She finally put us on Hold , came back and said ok supervisor approved your cancellation. What a headache company.

This is the worst Internet provider ever the AI customer support is terrible. The only thing I can…read moresay is that all of the technicians are very polite and try their best but the rest of it is straight up garbage. buyer beware do not attempt to waste your money on this service.

The worst company with the worst ethical business practice. Had a service for over three years with…read morethem, never missed a bill and after stopping service with them, they fabricated a 150$ bill and then sent it to the collections. Save your time and money and don't do business with these a...... 0 stars

I needed someone to install a Starlink internet antenna for me. Scott did a fantastic job mounting…read morethe antenna and running the wire through my attic into the closet where the router connection is made. He is methodical and thorough in his approach to the project. I am extremely satisfied with his service and his fee. As difficult as it is to find someone to install Starlink, do not hesitate to use Scott!

Scott provided a wealth of information to take care of our antenna issue. He provided the part…read morenumbers needed to get us back up.

Jared saved our lives and careers. We had no internet for 2 mos. It quit working, and we tried 5…read moredifferent companies in that time span. Jared figured out a solution, and we are a month in with a pretty decent connection. Highly recommended if you're in a difficult to service area.

I love Jared, i am so glad i found his company. When i was shopping around for internet service,…read morehe was the only one that came out to my property the same day i called. He was patient and very knowledgeable, let me know what would work and left me with options to chose from. Whenever i have a problem since i am new in the area, he comes out to check and make suggestions as far as internet service. And at no extra charge. If you are looking for reliable internet service, check out gold County satellite.

Excellent service great selection and price Dan was…read more knowledgeable and helpful Will definitely come back and buy again Highly recommended Thanks

I interacted with Danny by phone many times. He always returned calls whenever I had to leave a…read morevoice mail. He helped me with our purchase of a cooktop and vent hood, providing his full attention, time, and lots of patience. Unfortunately, we determined the cooktop we wanted would not fit our countertop, and we had to go with a different brand and model, that Filco didn't (can't) sell. So, I purchased only the vent hood. He kept me informed of the shipping status (it was out of stock nationwide), and when it came a few weeks later, he let me know right away. I chose to pick it up myself, and it was quick and easy (he was busy with a customer, and asked another staff to help loading it in my car for me). When we're next in the market for an appliance, Danny will be my first call.

I visited this location earlier this week due to complications with my account and Milo assisted…read moreme. He took his time to understand the situation and guided me through what he was going to do and get my home internet back up and running. In addition, he also helped me set up a mobile line. Throughout the interaction, Milo was very polite, understanding and did not try to upsell me. On top of that, he told me to follow up with him via text if there are any issues or if I had any additional questions, which I truly appreciated. I also noticed his team assisting other clients and they were all so genuine and respectful! A huge thank you to Milo for resolving my issue and being such a gentleman!

Nearly two years of billing hell after they told me my account was closed…read more Closed a mobile line here in November 2024 - manager confirmed no further charges after December. Instead I was billed monthly for over a year and eventually hit with debt collection notices for a balance Xfinity's own support rep confirmed in writing didn't exist. Turned out they'd sold me a second bundled line without ever telling me my original line needed to be formally closed too - both phones sat unused in a drawer the entire time. When I pushed for a fix, I was told the decision was "final" with no further escalation. Based on Xfinity's own community forums, this isn't an isolated mistake -- it's a recurring pattern with other customers too. Filed complaints with the FCC and CFPB. If you deal with this store, get everything in writing and don't trust a rep's word that an old line is closed.