Direct TV is now ATT join together for the worse customer service ever. Equipment that does not work, untrained customer service reps and tech support. WELCOME to ATT joined together with Direct TV. Customers pay high prices and experience POOR service. REAL POOR SERVICE!!!! read more

WOULD NOT RECOMMEND AT&T / DIRECT TV,,Customer for over 4yrs ,never missed payment always current.Since AT&T took over, terrible customer service,once your promotions expire,WATCH OUT..Monthly bill is never the same,won't do anything to retain good long lasting customers.Tried the retention department,just as rude as billing department.Time to go back to DISH TV and VERIZON CELL phone for better customer service..DIRECT TV / AT&T-BAD CUSTOMER SERVICE,,DON'T WAIST YOUR MONEY read more

We switched last May to Comcast, but I didn't get around to canceling Direct TV until July. The rep that I got when I called to called said he wished I had called them first as they could have given me a better deal (Talked to my husband later and he said he tried to do this before we switched and they wouldn't deal). He said that since I am in a two year contract with Comcast, but the cancellation fees are small for that second year, why don't I just put my service with Direct TV on hold for six months and then call and put it on hold for another six months. He never told me that the service would automatically start up again at the end of six months (how do you negotiate a better rate this way). If I had know this, I would have immediately said no as I am a busy person and don't have time for that. I did receive an email a few days before they started up service that I never plugged into and used. But it is January and I am dealing with work, family members being sick and everyday life. Next thing I know they took $117 out of my checking account!!! Called as I was driving over to the Bay area and all they "could" do was cancel that account effective today. Seriously? This is highway robbery. I am done with Direct TV and AT&T. Will not every go back to either of them. That they have no morals and would use these tackics to rip off customers is unacceptable.DO NOT AGREE TO DO A SIX MONTH SERVICE SUSPENSION. read more

Responded to a promotional mailer for DirecTV select package at $50 a month less a $25 a month credit if I was an AT&T wireless customer. Have been an AT&T customer for years and years. DirecTV could not or would not confirm the package I actually ordered. They wanted me to confirm and $90 a month less a $40 a month credit which is not what I signed up for. Talked to multiple people and chatted on their website nobody could confirm what I actually ordered. Got Frustatedand canceled my install and got a confirmation number. They showed up anyway. Sent the installer on his way and I'm now looking for the email address of the VP of marketing for AT&T? read more

I love Directv pictures on HD and their sturdy equipments. Today I give this company a one star. 1. If you change anything in your service, your 2 year contract would start once more time. For example, I just wanted to HD, I had to start the 2 more year contract. 2. Watch what you get when it comes to equipment. You may screwed by this company. For example, I bought aciema kit. For some reason, t box is not working. Their technical spport could not make t work. Then I ask for exchange. They told ME THAT I AM SCREWED. idid see the writing beforei bought. What I don't know is that they do not about defects or incompatibility. 3. If you hate commercial, Directv is not for you. There are so many commercial channels which they count as channels on your package. Comcast is far superior in this department. 4. If you stream shows on your phone or tablets, you would be stuck ed with commercial. You cannot skip. 5. If you look for on demand, believe me, go to Comcast. 6. I just cannot stress enough about getting screwed by this company. My package started with $25.00. MY FINAL BILL ISMORE THAN $60.00. Can you imagine how you get screwed? If you do not care about getting screwed, Directv is for you. read more

Warning!!! Dont ever sign up with there door to sales man. I was scam by direct tv and att salesman. Told me that i had to have direct tv have att intermet. Lied and said anything about everthing get in my door. Told them no drilling on the house. Never asked or told me that they going to install satellite. I stop service in 3 days. Now, i have to take satellite down myself. They want charge me 400.00 to cancel. Guess what Direct tv doesnt care that i was lie to in anyway. Att is the same way to. I am low income it hurts to be scam sold products that i dont need. I wont used either company for backing up a scam and lies. read more

The worst customer service ever! My DVR is not working right , called Direct TV after half a hour of pushing buttons for them they came to the conclusion my DVR is bad. Their solution is for me to pay $20 and or get insurance on their equipment for $8 a month and / or both. Are they kidding, I have been a customer for many years why dont they just send me one that works!! read more

Because the girl I spoke with (JoJo) did a good job of trying to match my price point (points for that) and explain everything thoroughly, I am giving this 1 star. While on the phone with Sales Rep I explained that I work from home, and need to use VPN from my home. She assured me for several minutes that I would have my own satellite thus making my internet speed much faster (30MB per second with up to 6 systems). However; I was extremely disappointed when I was transferred to the "internet department" and she told me in my area (95819 - Sacramento) that VPN would work "very little to not at all". At that point I had to cancel my entire order because VPN access and fast internet is my bottom line and reason for wanting to switch carriers. The internet rep then "transferred" me back over, in which I got disconnected (somehow that always happens when I call - this was my second time). While I understand the initial Sales Rep may not be an expert, she should know whether or not VPN access is achievable or not and save us both the 45 minutes that we spent on the phone. I called back and spoke to someone different (obviously since I imagine I was routed into a call center) and told him the situation and that I needed to cancel my entire package. He sounded as though he was under water, and it was very hard for me to hear him. I never received the initial contact in my email (perhaps because I canceled) nor did I receive a cancellation notice. But the definitely had time to secure my credit card, charge me $1, and run my credit. Very disappointed. read more

DirectTV is one of the worst providers especially when it comes to their customer service... or better yet, lack of .. They tell you one thing and do another and when you call to communicate your concerns you are sent to a different country to speak to a representative that you cannot understand .. . Expensive and always adding on charges for things which you were not explained for during sign up!!! I think people should do their research prior to committing to them .. They really do not care about their customers and it shows.. read more

DirecTV is a total rip off. They raise their rates above market in second year and now we don't have local channels. I am paying $130/month, thinking that's plenty to offset even a large increase on local channels. They are exactly what the public hates about large corporate entities. read more

Since the change to AT&T, phone customer service seems to have been outsourced to another continent. DirecTV had great phone customer service, but with my experience today that era seems to be over. The agent was difficult to understand and could not help with my request. Very sad. read more

While I can't comment much on the channels, the customer support service is severely lacking. After the death of a family member who had DirectV, I have been promised multiple times that his account would be credited the cancellation amount. After the check failed to arrive, I was told a new check request would be made. Next, I received a bill from them for the amount that was supposed to be credited. Multiple attempts to speak to a supervisor failed. Be careful with DirectV!! read more

Never had issues with the product as such, but they do a terrible job on customer retention...my example is when your 2 years is up and you call to see if they will compete with DishNetwork they are not really in the mood...they will offer you $10 off for six months...when you call to cancel they offer you $20 out of the gate for six months not to cancel...while going with DishNetwork I'm getting NEW equipment and still paying less. Why be loyal when it pays to jump ship or have to threaten to leave? read more

As soon as another company offers NFL Ticket we are gone!! Direct TV as a whole is completely horrible. We have had numerous issues with our services and bill, which means a call to Direct TV on hold forever waiting for a resolution. Once again they screwed up and I just got disconnected after being on hold for over an hour. I'm sure they we hoping I would just give up and hang up. They don't even deserve 1 star. read more

DirectTv sells a bill of goods. When we signed up we were to get TV and Internet. However they failed to tell us that AT&T didn't have any available ports so we ended up paying twice as much just so we could have internet. Now that we are canceling, one rep said they would bill us the $20 early cancellation over the remaining months owed and when we called to finally cancel now they will bill us the whole amount all at once. Also, when we called to cancel originally no offers made but now that we already chose and signed up for a different service now they want to offer us different services for much cheaper than we are currently paying. DirectTV is full of lies. Make sure you read every final word in the company's terms of agreement and print them out. Never going back! Buyer beware........... read more

A nightmare to work with. I would avoid DirectTV like it was a pile of fire ants. As part of a bundle with AT&T (who own DirectTV), I attempted to set up service at my new place. The first appointment was cancelled and rescheduled without discussing anything with me, including if I would be available for the new appointment. The subsequent calls were with people who just don't understand real life apparently. People don't always have the option to take time off work to accommodate their limited availability. Maybe they are lucky enough to be able to. I'm not. During each discussion I mentioned that the owner requires the tripod mount that doesn't attach to the house. Each said no problem..until today. Today all of a sudden it's a big issue. Now it will cost me a special install fee because they have to either dig a hole in the ground and place a pole or find another way to install it because they don't use the tripods any more. Well no. I am not agreeing to this. DirectTV can go stuff themselves. I cancelled. read more

Sucks!!! Don't get it!! I just got it installed and they put a dish that blocks my view. I called them within 24 hours to change it and they want to charge me $50. So I wanted to cancel the service and they told me I bought the dish and cant give it back! What a ripppp! This service sucks!!! Go comcast or cox! I called within 24 hours of instillation to cancel and said I still had to buy the dish. Don't fall for them. They suck! And calling their 800 numbers yup did that was hung up on twice. Stay away!! read more

I've used DirecTV for over 20 years. I pay for 3 receivers which is so silly but I have done it. Now I am calling and asking for 3 new remotes as they have all gotten so old that the buttons don't work anymore. I have just been informed that they want to charge me for $25 each for a receiver. I had to go talk to a supervisor to get them for free. Accessories after 20 years of using the service should always come free. read more

Directv does not provide quality customer service. They take your money monthly and still want more money for insuring your equipment. What a rip-off? read more

Their customer service is horrible. They must have contracted out the call centers to another country and the agents speak such poor English you can't understand a word they say. I called three times recently and did not understand a single person. I asked for a supervisor and waited on hold for 30 minutes before I gave up. Horrible. read more

signed up, waited a week for the install date. spoke to them several times during the week because i was trying to get RV service as well, which they couldn't help me with until my account was started ? they never showed. on the install date I call support, they said, that i needed to call another number because my account was on hold. call the other number after 20 minutes on hold they said i needed to send a copy of my driver licence and social security card to them before they could do install, i was kind of disturbed at this request and asked them if they have an install person coming could i show i Id and social to him ? they denied that, i them asked them why they didn't notify me of this before canceling my install date or mention this requirement one of the several times i was on the phone with them during the order and RV setup ?? the guy got kinda rude, and again i ask why i needed to send a copy of my social security card to them and he hung up.. Horrible company.. read more

After all was said and done I am happy to say Direct TV listened and did allow me to terminate my contract. I thank them for the reconsideration - it just was not working i my home. Although I still don't think 24 hours is enough time to determine whether something is working exactly as it should. read more

Zero stars is what they rate. Bait and switch. fine print and no written contract to go back to. Professional con men & women.. changing the amount of your bill without written approval or consent and holding you to a contract that doesn't exist for them. some one needs to take these people to task and do a class action suit. they will just keep screwing people over otherwise. read more

Directv is the worst.! Do not sign up for directv! Don't ever sign up for directv! I would rather watch paint dry than pay for directv! Once again do not use directv! Bye the way did I mention there service sucks do not use directv!!!!!! read more

NO STARS I have received poor service from Directv/att. I also was expecting a gift card, which I'm not going to receive. I started my service April 25, 2016. I have talked to 16 people, 15 was a service problem and the gift card. The last person was a Supervisor, Ron, Emp. # 100680008. I told him about the service problems I was having and also about the gift card. He told me at that time I would not receive the card and that even though I talked to 15 other representatives, it was my fault for not knowing that I needed to complete the form and that it was now to late. I can never recommend this company, and when my contract expires I will never use Directv/att again. There was no customer service, I was shuffled from one person to another. The gift card is the final thing. Please remember they don't care about you, They want our business, but are not willing to provide the service we need. read more

Direct TV & ATT that bought them are terrible. I've had ATT for over 50 years and never had a problem..but since they took over DTV it has been terrible. The ATT/DTV technicians are idiots and TERRIBLE. Direct TV techs however, have it on the ball. The only thing that is keeping me into this contract is that the Management people in Utah are fantastic. AT & T SUCKS since they bought DTV. Their Mbps is only 6 and I only get about 5.6 here where I live and that's the fastest it goes. The ATT service reps for DTV are complete jerks and terrible to work with . Direct TV installers are good and know what they are doing. I made the mistake of switching from Dish that I'd had for over 17 years to DTV by a door to door rep. that sold me a bill of goods that did not turn out to be what was stated. DTV DID make it right, however, but it's been a horriffic 6 weeks of hell with stuff going wrong and not being able to get it corrected in a timely fashion. If I could do it again I'd NEVER have DTV. Big mistake switching from DISH. I do have to say that the picture quality and On Demand, etc on DTV are really great, but it doesn't do me much good because my download speed is to slow for DTV I have to record the programs and then watch them. I am working around it & it's working better but will have to switch to Comcast for Internet soon for better download speed. Also I will NEVER EVER have ATT technicians come to my home again EVER...only DTV installers allowed..period! I live in Golden Palms Mobile home park and if you live in a mobile home park and have DTV...make certain that you don't get an ATT repair person because if you do, they will try and make you take your DTV off your home and place it in the yard...they tried that with me and I went ballistic. I told them to get off my property and then I called DTV and spoke with them directly to have them send one of THEIR DTV technicians to my home. Use only DTV service techs..NOT ATT if you don't want a headache with any of the repairs. read more

since the merger with AT&T we brought Directtv back into our house and I have never seen such a coagulated mess of an operation in my life....Installers have come out 7 times to fix a problem and no one is able to do so, AT&T blames Directv and vice versa and not only did they not solve the problem but they messed up my sound system and refuse to take any responsibility to correct it...I have called so many times to no avail, cant get a return phone call from either company and I just want to get out of this contract and go back to my cable....I seriously have never had worse service....I rarely write reviews and almost all of them are 5 stars for good service....these people have done such a poor job that I feel I have to warn everyone...stay clear of both of them!!!!!!!!!! read more

Disconnected my Direct service Sept. 28 because it was too expensive and was told by Direct a return kit would be sent. On Oct. 13 I still had not received a kit, but I did receive a voice message that I would be charged if the equipment was not returned. That same day I called Direct and the rep made a note of my called and I waited for the kit. Still no kit by Oct. 23 so I called again that day and the rep made arrangements to sent another kit and made a note that I had called. I expressed concern about being charged for unreturned equipment, but felt reassured everything was ok. Today Oct. 25, I found out Direct charged my bank $174 for unreturned equipment on Oct. 24! I called Direct and had to work my way up the food change and very passionately expressed my displeasure to no satisfaction! Bottom line is their automated billing can take funds from your account in one day, but can not replace them in any sort of a timely manner (5-7 business days)! I AM IRRITATED BEYOND WORDS!!!! read more

After a week of excuses and no action on my upgrade, Direct TV sent me Paul, a DTV technician. Despite my poor attitude, Paul understood my issues. Explaining that DTV no longer allowed its employees to install over tile roofs, he preceded to install another dish on the opposite side of my house, where I thought it could not be done but was the only place where trees did not block the reception. He was diligent in his work and very creative in making my system work. In about 3 1/2 hours, he completely restored my confidence in Direct TV. I don't know where they found him, but he made my day, and I will continue to be a DTV costumer after my 21 years to date. Thank you Paul and Direct TV! read more

The selection of stations is excellent. The customer service is beyond incompetent. Direct TV sales people were accosting people at the local Sam's Club offering a $200 Sam's Club pre paid card and 2016 NFL package as part of the promotion and is written on the contract. I was having some problems with the main box which needed to be replaced, after discussing that with the service rep I asked about the $200 gift card. The rep said it had been sent back in January and it had been delivered Fed Ex. I told her I never received it and after a little haggling she checked the tracking number and verified it had not been delivered. She provided me the tracking number so I could contact Fed Ex and see why it hadn't been delivered. Once contacting Fed Ex they said they could not locate the package and were issuing a claim number so Direct TV could reissue the gift card. Called Direct TV customer service back got no where with her, asked for her supervisor I got Justin employee number 62131. This guy is a trained parrot. I explained the entire process three times to him and he doesn't see the problem, he kept saying they mailed it and that is all Direct TV is required to do and that tracking it down is not their problem. I explained to him that they owe me what is written into the contract. I even explained that Fed Ex is a subcontractor hired by Direct TV and they are still responsible for fulfilling the terms of the contract not Fed Ex or putting it off on me to maintain contact with Fed Ex. I tried to use a simple analogy that if I tell them I mailed my but they didn't receive it then it's not my problem and I shouldn't loose service because I mailed them a check. Guess what That wouldn't hold up in court and I would end up with this on my credit report. He still didn't get it. I asked to speak to his superior which there were none and if I wanted to speak to someone else I would need to look up the corporate office number on line. Pathetic!!!!! Don't get caught up in their game, they obviously need to steal from their customers. read more

After nearly 20 years as a customer Directvgot bought by ATT and their service went to crap. I ordered a receiver upgrade three weeks ago. The tech finally came out and told me he could not do the install because he wasn't allowed by Directv rules to get on the roof of my house. The very same roof with the very same satellite dish that a Directv tech installed. 2 hours on the phone and I got nowhere. Mad enough to.... read more

HORRIBLE SERVICE AND LIED TO. I WOULD NEVER RECOMMEND DirectTV TO ANYONE AFTER MY EXPERIENCE!!!!. i signed up a year ago with directtv.. since i didn't have a credit i was told to deposit $400 which i will get back.. (i decided to go through with getting it only because i was told i would get the $400 back.) its been a year so i call customer service. the Representative asked me if i deposited $200. i looked through my bank statements and told him it was $400. After that he tells me he found it. i asked him if i can get the money back on my bank acct. or does it have to be credit. He told me credit only. And that i will be receiving credit on my next bill. So my next bill comes and i see its not credited from the $400. so i call customer service again.. I spoke with the representative and told him my case. He told me he couldn't find anything on my account. he does say though that if i did get credit back it would be on a card of credit. so i asked him to check my last call. he said he found a note on the call that i did call about the deposit a month ago. but the note didn't have details. (how convenient for DirectTv to use that excuse) I got really upset because i was already told twice i would get my deposit back (when i signed up and a month ago when i first called about the deposit.) So i asked to speak with the supervisor. She had me tell her my case and i did. She tells me they cant find anything. so i asked her if the calls are recorded. She told me they are but not every call. so i asked her to see if ANY of my calls where recorded. Because i know what i was told and i want it to be honored. So she put me on hold for awhile. When she comes back she tells me NONE of my calls where ever recorded. (wow how convenient for DirectTv again) She tells me "im sorry but our policy doesn't return or credit deposits" So i told her the only reason why i went through with DirectTv was because i was told i would get it back. But all she told me was that i wont get it back no matter what. ******So im really upset and HATE the service i received. i got lied too just to sign up with DirectTv. I will NEVER refer any neighbors, friends or family to DirectTv.!!!!!!!!!!!!!!!!!!!!!!! I DO NOT RECOMMEND IT TO ANYONE AFTER MY HORRIBLE EXPERIENCE!!!!!!!!!!!!!!!!!!!!! unless they do honer what i was told i will make my experience be known. read more

DirectTV Salesmen are the worst! They hover over you like flies on S#@t in every electronics store. I have to be rude to get them to leave me alone. They don't care anything about you or your needs. Tell these people to bug off as soon as they give you the fake "are you finding everything ok" question. read more

What horrible customer service. Another DirectTV customer had access to my account/personal information via the internet and actually called me directly at my house asking why my personal information was showing up on her account. I called DirectTV and after over an hour and multiple transfers with customer service the problem was still not resolved. It appears no one at the company knows what they are doing. Supposedly I'm going to get a call in 72 hours if more information is needed. read more

Liars! The original sales team lied, lied lied! Told us we would receive $300 visa card reward because we've been with AT&T for years....Direct TV has no record of it. I told them the conversation was recorded and I have names....supposed to get a call from a supervisor (after being on the phone for 45 minutes with minions from"off shore"....NO call back. We were told we would get the Dodgers..LIE...unless they play on a televised MLB game... we asked NOT to have the NFL channel (if you don't call to cancel after the initial free season, you are automatically billed $281 after the first game of the following season (with NO refunds)-there it was, right on our schedule. I wish we had never gotten involved with Direct TV. They seem to be incompetent boobs and worse, they have lied to us. It's just been really really creepy, with NO one who has any answers. Find another service. At&T sucked, and they own Direct TV, but this has been MUCH worse. Hoping Spectrum improves their TV technology. Don't go NEAR Direct TV...wish I had read the reviews...they are dead-on. read more

If I could give less than one star I would. This company is running a scam to get customers to sign up for their service. They tell you they will give you a gift rewards card of $100.00. Don't believe it. I signed up online and conveniently they did not get my information. I waited 10 days and called to inquire about an appointment they were supposed to email me about and the representative told me my information did not go through. She said I could sign up with her. So we continued and I asked during the phone call if I would still get the $100.00 promotional rewards card and she said yes. When we finished confirming the appointment she said I would have to pay an amount to continue. I told her when I signed up online I did not have to pay any amount. She went and spoke with her Supervisor and came back and said my Supervisor said we could not waive the charge but what they could do was give me another $100.00 rewards card. After a month of inquiring when the rewards cards would arrive all of a sudden the gift cards and notes are no longer on my account so the Supervisor I spoke with today said it is their policy not to give credit for rewards cards when there is nothing on the account. BIG SCAM, DO NOT TRUST THIS COMPANY!!! They are as bad as Xfinity. They get you to sign up and then they start screwing you over for the so called promotional deals. read more

The customer service at Direct TV is a complete joke. After being on hold for a total of 3 hours today and fifth call in a month, i finally found someone to help me at ATT. You see DTV can discuss your billing, they just can't see the freaking bill and you have to call ATT to have them review the bill. But ATT customer service really can not help you with DTV charges because it is not their department. So no one can explain why you were overcharged because, get this, either they can not see the actual bill or it is not their problem. So the DTV useless supervisor Patrick couldn't show me the refund i was supposiitly received two months ago. So couple things to keep in mind when calling, first do not have them set up a three way call with ATT since i honestly don't believe they can do it and they tried three different times, and better yet call ATT with your billing questions. having said that both customer service specialists in both DTV and ATT are actually great and professional, it is the supervisors who are completely useless. Needless to say there is no freaking way i ll try DTV anytime in the future. Get Amazon fire and you will not need cable anyway. read more

The selection of programs is ok but the service is horrible. The remote never works. The DVR never works (they've sent out 3, tried to double bill us, none work and they won't upgrade), in bad weather the service sucks. After 4 years we're moving on. And don't even get me started on customer service. At 9:00 pm they told my husband to either crawl under the house or get in the attic to check something out. WTF? This is after an hour on the phone. Over the past year he has spent hours on the phone trying to get things right but nobody will give us any real help. All they do is try to sell us more stuff. And the bill is never the same. They try to charge us for extra rooms when the service never works in the rooms we have. I can't believe we've had them for 4 years. I thought Comcast was bad at our old house but in the past year Direct TV just keeps getting worse and worse. If you know of a better service that actually works and has good customer service let me know. Direct TV is one service I'll be happy to get rid of. To be honest I don't think they care if they keep our service because as PT Barnum said "A sucker is born every minute". read more

Looks like another bad review for DIRECTV, wish my husband had done more research before signing up with this company. The installing technician came out on Wednesday, charged us for additional install, even though we had told the selling tech several times that we live in a mobile home.....didn't matter, he proceeded to cut off our internet, after I had told him more than twice that I had my other company until Saturday. He just piggy backed on the existing line and left. By the time I got a Customer Service Representative (who was very helpful) it was 40 minutes later,when she got the installing tech, he said there would be no way he could come back, he was home with his family, and could not be back til Saturday. It was my husbands birthday the following day and our daughter's and their boyfriends were coming over an spending the night, but with no internet and hardly any cable, cause you need internet for that also, what is their to entertain them with. I was then promised free services to compensate for the inconvenience, but when I called to collect, the person who told me this information was not "AUTHORIZED" to give me those services, and they gave me a super cheap and unentertaining "package" free for 3 months. All in all, very disappointed with the follow through with this company read more

O.K. my contract with direct tv was going to be up. I had called because they kept getting my bill wrong and they had to adjust it . I have been with them for 13 years. so they offered me 2 free mini boxes for my bedrooms. so I said ok then was quoted a price for 1 year with no contract..So they come out install them. then my bill was higher the next month and I am having all kinds of problems with them. I called the lady said oh no u have a 2 year contract with us . I stated I did not now I am a senior. she said when they came out and installed the boxes I signed for 2 years now I said I signed a work order. she stated and I quote (well maybe u better read what u signed) I said I signed a work order she said then there was another paper under it saying 2 years contract. now when I call they r nasty. I still have 2 minis that do not work and after 13 years I do not think I was treated fair. then they went up on my bill 20.00. I would not ever tell people this is a good company. it stinks. they r really bad people to do this to a senior and a disabled one at that .. thank u for nothing direct tv . if u r thinking about this tv company please do not . thank u yelp read more