Horrible, awful, no good bunch of SOB's. My experience is no different from just about everyone else. I called a month in advance to make sure I cancelled before the next billing period. Since you can't cancel in advance I waited until the date that the "retention dept." gave me. They said I was a day late but they would take care of it. I also removed my credit card so they wouldn't be able to charge me afterward, and guess what, they charged it anyway and so I was billed another month and yet have no service! They did this on purpose I will NEVER EVER recommend or use these crooks for anything. read more

Direct tv charged me for a month of service, on an account set up by Frontier fiber, even though we canceled the installation. Direct tv told me that I should have known to cancel with them personally even though I personally never set up an account with them. They have a hard-core business office that basically tod me to f..... read more

customer service Ameel was terrible, kept interrupting while I was trying to talk. the manager is trying to sucker me into keeping a device I don't want and wants $80 even tho I offered to return the device do not use Directv. they are a scam that will get you for your money read more

I cancelled my account because I got charged by DirecTV for reinstating my account while it was suspended even when I told them to cancel it! Weird! Plus they did not help and hung up on me when I asked how to ship back the equipment! The rudest service ever! read more

I couldn't be more dissatisfied & disappointed with the service from DirecTv. I have actually never given a review this low before. Considering I was on the phone and on hold for over 2HOURS, I feel it's warranted. read more

DIRECTV - WOW!!!!!! - Television Service Providers Near Me

So I'm writing this while still on hold with customer service of 30 minutes now because a supervisor refuses to take the call. I'm unable to register a new name, password because my account was canceled back in October 2020. After filing a complaint with the BBB, Attorney General, and FTC they finally responded and are giving me a credit on my account. The problem is now they refuse to send me the money due to me. This has been going on for 8 months and every month I get an email saying I have a credit but yet I cannot actually get the credit. Looks like another round of complaints will be filed starting with this one. And yes, I've tried to reach them via Twitter, Facebook, Directv Chat, and calling Directv...I have no clue on how this Company is still in business let alone winning awards for Customer Service. read more

So my HD channels are not working so I called for support. Direct tv will not do anything until i agree to a 1x charge of $99 or pay them $8.99 a month for something that may or not happen and to lose pay to home while they spend 2 minutes at my home fixing thier issue. They wont budge and in the 10 years i have had them I would have given them over $1k on top of the thousands I have paid over the years. I made myself very clear I will be taking my business elsewhere. And for those who nay not know, the equipment is yours you own it. read more

Charged me for NFL package I never ordered or watched once. Would not listen to my problem and charged me full price even though I Moved and canceled which is how I found out. Dishonest at best and I will cancel my ATT phones with over $300/mo and never use them for anything again. . read more

I've been on the phone for 50 minutes to get them to remove a $99.00 charge for equipment they never installed! They are the worst for customer service! Think I'm going to DISH read more

I would like anyone wanting to use this service that if you disconnect service 3 days into the billing cycle you still pay YOUR FULL BILL. No credit will be issued for time not used.RIP OFF. read more

Had directv for 1 year. When we moved, we mailed all the equipment back, and got a receipt when we mailed it back! You guys said you never got the equipment. We called and called, no record of you receiving the router. Now we got sent to collections because of your mistake? What a joke you guys are. read more

I would like to say thank you Brittany for helping me troubleshoot my genie you're very personable helpful funny ... my husband and I were fighting over who should call DIRECTV because we hate calling... but we got Britney sounds like she was from Texas... thank you DIRECTV for hiring very knowledgeable person who has patients to guide me through the steps. read more

I have to start by saying this company is very deceiving with their pricing. We have been with them for years back and forth. Its a wonder we went back to them. The satellite freezes during storms. Our bill went from 124 to 191 in a matter of a month. Totally not worth the service. If I could I would have given 0 stars since they outsource all of their call overseas. Not worth the time or the money. Getting out of the debacle. read more

If I can give this awful TV service half a star I would. Worst service ever, the connections suck trying to find what I need is the worst not to mention the pause that happens with almost every show, skipping a few seconds before the show starts again........recording is worse. I can't believe people even use this TV. Fortunately I leaving CA so won't have to deal with this awful situation much longer.......BEWARE THEY WILL LIE TO YOU JUST TO GET YOUR BUSINESS!!!!!! Oh, forgot don't even try to call unless you have 1-2 hours to wait for anyone to come on the other end, and Good Luck trying to get any kind of help!!! AT&T needs to have a class action suit brought for being the WORST COMPANY EVER!!!! read more

WORST SERVICE EVER! If you were thinking of switching to direcTV don't. This year alone my programming goes out at least twice a month. They also added HBO and showtime without my consent every month this year. Service went really bad once ATT took over. I have tried canceling them because of all the problems I've had and they still want to charge the penalty fee. I been without TV now for two weeks because they couldn't figure out how to fix the problem, so the earliest technician available was in two weeks. I think I'm just going to pay the penalty and go elsewhere. read more

First time having to give a poor review. Cancel my direct tv at the end of of Nov they said it didn't hit their system till dec 3 not a big problem for me I understand how computer systems work. But what I didn't understand was that I had just retire from the military and they wanted to charge me 180 for early cancellation fee even if their is a military clause that says no military cancel fee. Call direct tv and they had me on the phone for over 2 hours transferring my call to 9 Different people all saying they couldn't help me finally ask to speak with a supervisor who was formally military and know the rules telling me it is what it is and in his notes it said I cancel cause I got a new cable company which was false. Then tells me I need to go to the nearest store and show them my dd214 paperwork showing I was discharge from the military. I go to the store and the employees asking me why I'm I bringing this to them and that they can't even see my account info.... finally call the relocation section and she looks at all the notes in the system and see how many times I was transfer and she says sorry and took care of the 180 early cancellation fee.. so I call back to confirm and the first person on the line tells me my bill is 269.73 without the cancellation feel when with the 180 cancellation fee it was 305 smh. Y'all to another person and they tell me my bill is 177.13 so already being mad as hell I just paid the 177.13 to get it over with. I will never get direct tv again or anything with At&t ..... read more