Called them they did a good job for a property I own. Price was straight forward and I have no…read morecomplaints.

Thank you guys we'll be doing more business great service. They arrived seamlessly and performed a…read morepost construction cleanup, cleaned every square inch of this condo in three hours amazing.

DO NOT, I REPEAT, DO NOT HIRE AMY'S CLEAN TEAM!…read more After the initial walkthrough of my home, Amy quoted me $400 for a deep clean ($500 if they removed my son's knickknacks from dresser/shelves) & $175 for a basic clean every 2-3 weeks. I communicated that I wanted a deep clean to start & would then decide whether I wanted to continue with services. I left my home in a relatively tidy condition so the cleaners could focus their time on actually deep cleaning. I did mention to them that the bathroom was the dirtiest room in the house. Unfortunately, it felt as though they looked at my home & decided it was "good enough" rather than putting in the effort & attention expected of a professional deep clean. The bathroom was NOT cleaned at all. The shower walls & floors were still dirty, soap scum on the glass doors & water stains on shower trim, dirty around the toilet bowl, toiletries that had not been wiped down or cleaned, dirty sink, hair on the walls & floor, dust underneath the sink cabinet, floors & baseboards that had not been wiped down. See pics for reference, I had close to 50 pics of all areas left uncleaned but could only upload 20. Unfortunately, entire areas throughout my home were also left untouched, including the baseboards, fans, bookshelves, back of lamps, underneath the bed & the kitchen, dining room & living room floors not mopped. The entire house was left feeling almost exactly as I had left it, tidy, NOT deep cleaned. When I expressed my disappointment, Amy's initial response was "Really?" The following day, the focus shifted to the fact that 3 cleaners had supposedly worked "hard" for 3.5 hours, when they had actually had been there for only 3 hours. I understand they spent several hours in my home, but time spent does not equal quality of work. I thought I was going to pay for a thorough, professional deep clean & expected the level of quality that comes with that service. Unfortunately, I received neither the quality nor the results. Amy offered to resolve the situation by asking whether I was looking for a "discount." To be clear, I was not asking for any "discount" at all & to think that I wanted to "pay less" for half butt work. Given the condition my home was left in & the quality of the work performed by the general manager, Kerstyn & the two other cleaners, I believe this cleaning should have been offered completely FREE. Instead, Amy stood by her negligent cleaning crew & "apologized that they didn't meet my standards." Wow. Despite this, I voluntarily agreed to pay $175, the amount originally quoted for a basic cleaning, even though the service provided was far from what I would consider a basic cleaning. I did this in good faith rather than refusing payment altogether. Unfortunately, once Amy received payment, she ended communication. There was no meaningful follow up, accountability or genuine effort to address my concerns, even after texting her 2 days after everything saying "Hey Amy, please give me a call. I was actually expecting a call from you yesterday so we could talk. I've come across so much more uncleaned areas in my home that you need to be aware of. Please do the right thing & call me back." After being quoted $400 for a deep clean & having what felt like the bare minimum actually done, how could I not feel taken advantage of? I thought I was going to pay for a professional deep cleaning, yet significant areas of my home were left untouched. Whether intentional or not, the experience left me feeling like I had paid for a service I simply did not receive... & ultimately, I feel scammed. DO BETTER AMY!!

Super professional and for a good price. Amy responded right away and scheduled a monthly cleaning…read moreconveniently while I was working. Her team did a great job and went beyond by taking extra time cleaning things I didn't know could be so clean. I work a lot so having a deep clean service like this occasionally is very helpful. Will try again.

SAVE YOUR TIME AND MONEY…read more I honestly hate to leave bad reviews especially for a small business but I have to, to help anyone else avoid a similar situation. There's better cleaning and more professional services out there- if you love your home, don't settle for this or you'll be disappointed like I was. I've used this service one time before today and this second time I've confirmed, never again. Standards of cleaning are OK to be honest. There is generally no care or attention to detail- which is something you really want when getting your home cleaned. But because they keep dropping business cards on my door, I caved in to try them one more time. This morning they showed up and after greeting everyone, all I asked was for no shoes in my white carpeted bedroom. They can keep their shoes on everywhere else. I even suggested they cover their shoes if they don't want to take their shoes off completely. They agreed and proceeded to begin cleaning while I went to get changed for work. 2 minutes later, I hear a knock on my bedroom door and when I came to the door, two of the ladies had already left my apartment and Rita just said "because you have an issue with our shoes, we won't be doing the cleaning and we are leaving." No discussion. Super shocked at this level of y professionalism and service. If the issue was taking off the shoes, why couldn't they at least clean the kitchen, living room or bathrooms? Why didn't they have shoes covers or put some on to be able to clean the bedroom? Leaving without any discussion or offer to find a middle ground was extremely unprofessional. Will gladly never try this business again. Ps- please make sure you have workers compensation insurance to make sure your employees are protected on the job, rather than just leave and message "due to liability issues...we don't take shoes off on carpets"...? Makes no sense. I hope this business actually improves from this feedback, but I'm not that hopeful because I see similar complaints from years ago online.

Simply put.... Fair pricing.... great service! Have used for years and will continue future…read moreservices. Keep up the good work!

We are so grateful for Claudia, who worked tirelessly to deep clean our home. She was friendly,…read morehard-working and did a spectacular job. We will definitely have her back!

I'm changing my review. I called to set up an appointment and my initial appointment was 3 weeks…read moreout. I was able to find someone who could come to my home sooner but they offered to send someone out the following day so I kept my booking with Sunny Home Cleaners. My first booking was for a deep clean. That did not happen but when I expressed my concerns they sent the same person back the following day. They apologized and it was communicated when the cleaners came out there were just some misunderstandings as to what needed to be done. The cleaners were respectful of my home and did a great job. I was pleased and happy to keep working with the same cleaners. I like consistency and shared this when booking my cleanings and shared I am autistic so this is very important to me. The same cleaners came out two weeks later and did a great job. I got a call after stating I can no longer have the same cleaner anymore and they were going to send someone else. I refused and reminded them I like consistency. I was then told the person they sent out was an independent contractor that does not work for the company and they are not able to send her to my home anymore. I expressed that was not okay and was told I would get a call back within 24-48 hours. I had to call back 4-5 days later because I noticed the person I turned down was set to come to my home after I said no. I was advised there is nothing to be done so I cancelled all of my appointments. So my main problem is when I initially set up my appointment I was told they do background checks on all of their people but all of the sudden they aren't sure about who the initially sent to my home. I also was never told the cleaner did not work for their company. So when they canceled my appointments they charged me a cancellation fee and when I complained I was told they didn't know what I was talking about and will fix it right away. I didn't hear back so I called 1 hour later and no one answered my call. It should not be difficult to refund a charge. All in all this company is not honest and when they could not maintain their assurances they charged me for not being okay with it. I do not recommend this company. Edit: After leaving the review I got a call, I was asked to send proof of the cancellation fee, and I sent them a screenshot of the email receipt. I was then issued a refund within 5 minutes with a text confirmation. I was asked to remove the review but I decided to just provide an update. My experience was still my experience. They offered discounts along the way but all in all they just aren't a good fit for me. Things don't always work out. Give them a try, your experience might be better than mine.

* Who: partner & I * What: studio apartment cleaning…read more* When: Sunday morning * Why: moving out Service: they were quick to response & communicative through the whole process. I appreciate they were able to do it on a Sunday & relatively little notice (like scheduled 2 weeks out). It's a husband/wife duo, & they arrived promptly & were flexible since we were running a few minutes behind. They were pretty quick (about 2 hours) & cleaned everything as best they could (we've been there for 6 years). * Quality: really good price I think, & I paid what I was quoted. * Final Thoughts: easy to schedule service & quick job done with friendly customer service at a great price. Would recommend & would hire again. * Final Grade: A or 9.5/10

The bat and Lisa really cleaned up the house before my move in! Amazing and fast crew!read more

Updating my review since I found another cleaning company that provides a better deep clean. I…read moreinitially had nothing to compare to Pristine since I've never had a professional housecleaning before. But now I can compare their work with another competitor in the area. After comparing the two cleaning companies, Pristine is good for regular maintenance and jump starting the cleaning process, but isn't the best for detailed work. Overall, I still feel like the price is appropriate for the service provided. This company will still be in my rotation, but just not for my idea of "spring cleaning".

Noemi was efficient, on time and very sweet. She did a great. My cabinets and stove needed some…read moredeep cleaning and she made them look brand new. I will definitely have pristine cleaning come to my house again. Pricing was great as well. Definitely recommend

Updating because Kini was very responsive and willing to repair the damage to our glass. The way he…read morehandled the situation was extremely professional and I respect him and his company for the way they handled everything.

Very responsive and accommodating!…read more Kini and team came in and did such a fantastic job. They even cleaned our couches and rugs at the discount price. Thank you!

L.Romero is a great cleaning agency, I had to hire them several times, and they allways send out…read moregreat cleaners, with great prices. I WOULDNT HIRE anyone else! They are super,!!!

I have been using Romero's House Cleaning Services for about 2 years now and they have been more…read morethan fantastic. I have worked with both Antonio and Veronica on scheduling and logistics, and although they are extremely booked I have always been able to get on their schedule. I request a cleaning every 3-4 months. They have been great to work with! The first time they cleaned my house was during a move-out and I accidentally left the key at my new house so they had to wait about an hour for them to start cleaning because I had to ask a roommate to drive the key over. They were so patient and accomodating, I felt so bad, but they reassured me things happen and moving is hard (especially during a pandemic). They did a fantastic job and my landlord did not end up using his cleaning service since the Romero team had the house looking spotless! I've used them for 3 house moves and cleaning every couple of months and I HIGHLY recommend them.