Jessica Stevenson was an amazing salesperson. She was efficient, transparent, and friendly. We were…read morein and out of the dealership in about an hour, and we are very happy with our purchase. The vehicle was delivered in pristine condition, as expected. We will definitely return to this dealership. Thank you, Jessica! -James and Paige Porter

This review is based solely on our personal experience with Ken & Linda Phillips "Phillip's CJDR"…read morein Ocala FL. I will preface by stating that I have spent my entire nearly 50 year career in the Auto Industry. With this in mind I originally reached out directly to John Cherry (GM) via email as I wanted to be introduced to the proper team member without too much hassle. Although not hearing back directly from John Cherry I was contacted by a Very Nice Gentleman Dale Coleman. Dale and I had a short but nice chat regarding what I was looking for. Dale connected me with Jessica Stevenson, Also very nice. Jessica described the vehicle after looking it over. Over the next week or so with a bit of negotiation we did agree to purchase vehicle and Jessica agreed to deliver it to our home in the Village's as we weren't expecting to be in Florida until March. Prior to flying in to Florida Jessica phoned to mention she now had the Tag for the vehicle, I told her that I was actually coming earlier than March and to overnight it to us in Florida on Feb 3rd. It wasn't until obtaining screws for tag that I got in and drove vehicle for the first time on the 5th of Feb. Upon pulling it out of garage and rolling for about 2 houses up our street I noticed that Transmission was whining. I immediately reached out to speak with Jessica and the first thing Jessica said was maybe it is cold, Maybe it's because it had sat 2 months before arriving... I said to Jessica that based on my years in auto industry I thought there was a serious issue. Jessica said there was nothing wrong with it but if I was concerned I could take it to Phillips Toyota to inspect as there was still a month left on warranty. I decided that was a great idea and immediately took it and checked it in with Melanie (Service Attendant). After having both the Shop Foreman and Tech drive it Melanie stated Transmission needed to be replaced at a cost of $7900. I then spoke again with Jessica who told me to call Jim Garvin and he'll work with Melanie at Phillips Toyota. After a week or so of frustration feeling as though I was being put off I made it clear to Melanie that I needed something to happen. The Vehicle has now been at Phillips Toyota since my arrival in Florida and have been told there is no transmission available, That it is on back order with No ETA. I bought the vehicle months ahead of our arrival and after being here a month still no vehicle. I decided to reach out again to John Cherry to voice my concern and dissatisfaction. John had Dale Coleman touch base with me and again Dale was very nice but said Brian Baker would call me on Monday and discuss buying the vehicle back as I had mentioned being something I felt entitled to ask for. Clearly this serious issue was missed when inspected before vehicle was advertised. Unfortunately Brian Baker should not be allowed to handle After sales concerns such as this. Brian mentioned that after he spoke with John Cherry, John told him to step up as if he were trying hard to make a deal and give me a good offer to buy back the unit. Keep in mind I just bought this vehicle in good faith that as advertised it was inspected and certified. I handed over $19300 in good faith that vehicle was inspected and then Brian tells me Phillip's will give me $13000 in return. Brian stressed with me several times that he thought this was a fair solution. Consider hearing that after arriving in Florida expecting to have a good vehicle. Only driving I did upon arrival with vehicle was back to Phillip's, That is where vehicle continues to sit with No ETA on Repair to make it a worthy vehicle. Needless to say our first Florida experience is with Phillips and Brian Baker. Unfortunately my only solution is to wait with no ETA from Toyota for a transmission that was bad from the start and missed by Phillips Chrysler in Ocala. Who knows when I'll have the vehicle we negotiated for. I think it's safe to say Phillips will NOT be recommended or our go to moving forward.

Salesman did not push us, got what we wanted and are enjoying our Grand Hylander Hybrid very much…read more Thank you Calvin.

Amanda was our "salesman" and she was fantastic, low pressure, very knowledgeable and very good to…read morework with when buying a car.

Bob and Jack both are very kind salesmen, we have purchased many vehicles from Bob and he always…read moretreats us right. We highly recommend Baseline Auto Sales.

I hate car buying, I spent 4 days on Rt 200 at the big dealerships looking to buy a car , so…read morefrustrating them playing games, adding $$$ after hours of negotiations , ( also we will add $1000 if you pay cash because you aren't using our loan service ) and you must buy this extra warranty etc on the Sunday I accidentally pulled into the wrong small car lot looking for a car I had seen advertised ( it was a mile up the road ) I saw Baseline had a nice car and started talking to the salesman, what a nice guy, no pressure answered all of my questions, showed me the car fax report, no extra for paying cash I researched the car and it was a good price 2019 with only 36,000 on the clock, gave me double for my trade than the big dealers offered. VERY HAPPY PURCHASE, I'll be back

Pete in sales is the best. Extremely professional. Follows through on all his promises.read more

Joshua my service technician understands customer service. He's an excellent communicator and…read morecompletes tasks! When he realized my son's car was going to take longer than anticipated he offered a loaner at no charge. When my son picked up his car it was like new! Thank you Ford of Ocala!

These guys are miracle workers…read more I showed up, near closing, on the weekend, two hours from home, with a dead alternator in my 2010 Honda Pilot. Turns out I also had a blown spool valve, which was very rudely dumping oil all over the alternator. I assumed that I would have to Uber home, and pick up my car another day. Nope! The expert mechanics had my car fixed, in about an hour, and I was able to drive home. They did warn me that they had to use an aftermarket alternator, and that it would likely only last 6-12 months, but I should have at least that long to save up, for a Honda alternator. No worries! Unfortunately, the aftermarket alternator only lasted two weeks. This is not Honda's fault. Rather, the blame falls to the aftermarket company that built it. I limped the Honda back there, and they checked it out, confirming that the alternator was toast. Since they were not expecting me, they did not have the OEM alternator in stock, which meant leaving it overnight. These guys have a corporate arrangement with a nearby rental company, so I was able to get a car for the night, at a really good rate. I also had my $2,000 e-bike on the rack of my Honda, so they stored my car inside. I showed up the next morning, and my car was finished very quickly, and they took the cost of the dead alternator, out of the cost of my OEM alternator, and did not charge for labor. This is service above and beyond. Kudos, to Charlie, Javier, Chad, and all the other awesome people working there! Oh! Edit to add: Because I mostly drive clunkers, I don't go to dealers very often, so this may be perfectly routine, but it was the first time I've ever seen it, and it really impressed me. About 20 minutes in to the repair, my phone pings. It's a video from the mechanic, showing what's going on with my car. How cool is that?!

We saw a car on their website and went in to see what kind of a deal we could negotiate…read more There are a there are a few dealerships out there which post the prices on the car windshields, and advertise that "The price you see is the price you get", to avoid any possibility of haggling over price. However, with those rare exceptions, almost everyone goes into a car dealership with the intent of negotiating the price. It has been that way for 100 years. So after spending an hour taking a test drive and waiting for the sales person and his boss to come back with some figures for our consideration, we were advised "The internet price is the lowest price we can give you. We can't negotiate the price. If the price is too high, we can show you a less expensive car". LOOK at the screenshot of their website which I have attached, where it clearly states "Want a LOWER price? Start here." So either their internet ad that you CAN get a lower price is a LIE or they LIE when you get in there to discuss the price! Their web page must IMMEDIATELY be changed remove the deliberately misleading "Want a lower price?" and clearly state "Internet price is our lowest possible price and is not negotiable". Looks like something an attorney would be interested in reviewing further. Either way, they wasted our time for no reason. Don't let them do it to you too. Now you know that if the price on their website seems too high, GO ELSEWHERE!

The place to go to if you are looking for a great cash deal or if you need to finance a reliable…read moreused car that you will own outright in less than a year.

From the owner: About Auto Paradise Ocala Inc. Hello, we are Bill and Debby…read moreBailey, owners of Auto Paradise Ocala, Inc. We opened January 2019. We are new to this business but between the love of vehicles and people we feel that this is the right business for us. We are the only employees, which means, you deal with an owner during the search and entire buying process. We are open and honest and here to build relationships and long lasting customers and friends. We do the best we can to get you into a vehicle that you like and can afford. We offer BHPH, Cash deals and Outside Financing. We strive to have good quality cars for a good price. We try to have a wide variety of vehicles. Not everyone can purchase a brand new vehicle or even a newer used one. Our price range can be from $1299 to $8000. Most of them are $2499 to $3999. All prices are plus Tax, Tag & Title (Unless otherwise advertised). With our BHPH we do not charge interest, No Credit Checks, etc. Our Dealer Fee is $199. We feel that the best way to do business is by being upfront and transparent. We all have different schedules and we know it's not easy trying to look for a vehicle, while working, etc., and doing it during the specific car dealership hours. It is just the two of us and we may not always be at the lot during our own business hours. We are always taking vehicles to different places for reconditioning and/or at the DMV...

I drove over 90 minutes from Palm Coast to have my 2020 G70 serviced at a dedicated Genesis…read moredealership rather than the Hyundai dealers I've been using. Wow! I am so glad I did. First of all, the facility is absolutely gorgeous and exudes luxury. The staff is knowledgeable and welcoming and treats you like a valued customer. The waiting area and restrooms are comfortable and upscale. The service? Impeccable. I needed a recall handled. The Hyundai dealer said they would need my car for the full day and no loaners were available. At Jenkins Genesis, the service was completed in an hour and after another 15 minutes my car was hand washed, dried and ready to go. The drive was well worth it and I will make this my dealer of choice from now on.

Their service department is excellent! Always top notch maintenance and welcoming. A 10 on a 10…read morescale.

Said, "Bye!" To my Subaru Ascent (sadly), but, "Heck yea!" To my Honda Odyssey!!!…read more I really needed the extra space for my family and although my Subaru had third row seating, the space was not cutting it. I was sad to leave my Subi but super happy to get a van. Not only did I get a newer model vehicle, I got what I needed in price and value! I highly recommend Auto Max Ocala. Everywhere I went they wanted to screw me on payments and everything else quite frankly but Automax did amazing.

I purchased a 2024 Ford Bronco Sport from Auto Max of Ocala on March 27. Just over a month later,…read moreon May 3, the vehicle became undrivable when the hood unexpectedly flew up while I was driving, causing extensive damage to the hood, windshield, and front fenders. When I contacted Auto Max, I was simply directed to Ford for assistance. Since then, I have spent months trying to get answers and support. Unfortunately, Ford has not been helpful either, and I have been left without a resolution while my vehicle sits unusable. As a customer, I expected more support from the dealership that sold me the vehicle. Instead, I was passed off to the manufacturer and left to navigate the situation on my own. A vehicle that was purchased less than six weeks earlier should not suffer a failure this serious, and customers should not have to fight for answers when it does. This experience has been extremely frustrating and disappointing. I hope both Auto Max and Ford take greater responsibility for helping customers when serious issues arise shortly after purchase.