Got a killer deal on this refrigerator, delivery and customer service was absolutely on point. Wouldn't change a thing about my customer service experience! I will definitely be a return customer for my next appliance purchase. read more

The Original Keller Appliance - Whirlpool Refrigerator with French doors and a flex drawer - Appliances & Repair Near Me - Keller, Texas

if I could give ZERO STARS I would! NEVER BUY FROM HERE! we did get a good deal with buy a fridge, washer, and dryer. The issue we have is the washing machine broke within our warranty window. We took it back, they said it was cockroaches, and blamed us for it. We just bought a BRAND NEW build, so there was no way we were the cause. Its been over a year and we still have German Roaches, and now having to spend $600 for pest control to get rid of them. read more

Got a good deal on the appliances we wanted. Delivery came off without a hitch and installation was done well.

Needed a new garage fridge ours didn't keep the fridge side cool so I Bought a USED refrigerator from their store had it delivered didn't last 5 days the fridge went out in the middle of the night when I opened it the next day it was blowing hot air in both the fridge and freezer side and subsequently we lost all the freezer contents. Couple of hundred in frozen and now thawed meat. Called the store and said we needed to warranty the fridge they sent another one similar to the one we had purchased. It came and isn't cooling and the water filter needs to be replaced. DO NOT USE TH ESTABLISHMENT. BETTER OFF TRYING YOUR LUCK ON BUY SALE AND TRADE read more

Avoid at all cost! They sold me a "new" washer & leaked all over my floor the first wash. Damaged my floors & they told me too bad. Very poor business ethics. Stay away ! read more

Came to purchase minor parts for a dryer that included 3 screws for the back of the dryer. Wasn't until I got home and noticed the invoice and it showed $30.99 for the 3 small screws. RIP OFF! Tried to return The unopened package, but owner offered a store credit and nothing else. What am I gonna do with a store credit?! This isn't Best Buy, or Target... it's an appliance store/repair shop! Would never recommend this place to anyone. How can you justify charging customers $31 bucks for three tiny screws knowing that they cost $6 elsewhere? The NO REFUNDS makes sense when buying an appliance but some screws that you stock and hang on your shelf? C'mon. Shady business. Spend your money somewhere that deserves it. read more

The Original Keller Appliance - Appliances & Repair Near Me - Keller, Texas

Everything about my 2 experiences with this business has been terrible. If you buy or ask for service from here it might be a lower price but I would hold my breath and don't be surprised if it ends up costing more in the end. Crummy service. read more

The Original Keller Appliance - Appliances & Repair Near Me - Keller, Texas

DO NOT SHOP HERE THEY ARE SCAMMERS!!! Bought a washing machine here 12/31/22 and it began knocking really loud and not dispensing water around mid January. I called the store the first week in February and was told that they would charge me a fee for having them pick up the washing machine. I refused to pay it as the washing machine was still under the 60 day warranty, and when the sale was finalized they didn't select the option that I would have to pay a fee. What's worse is they lied to my credit card company stating I wouldn't allow them to come pick up the washing machine. Bad business all around. Go elsewhere! And to add, the sales associate didn't offer to fix it for free... Your reviews directly reflect your service and quality... POOR! read more

We are looking to replace sour Samsung oven that is a year old and was hoping to shop local so we stopped in. It's an all used appliance place. Not a single new item. And the once's they did have need to be cleaned up. read more

Our washer died and we looked at new appliances at a big box store. We decided to check out Keller Appliance and I was met with a very friendly sales person who helped very quickly. The washer was delivered the next day by David who was absolutely phenomenal!!! We had a large standing freezer, old dryer, and the broken washer that all needed to be hauled away and David was able to move everything around quickly. We live in a 1960s brick house and the porch is a nightmare moving things but he had no problem getting it all taken care of. I highly recommend this place and greatly appreciate how hard David worked to move the appliances read more

I've only bought parts from Keller Appliance. The times I have, I found the staff to be quite helpful. The prices are a little higher than say on-line, but if you need something quick, Keller Appliance is a good choice. A couple times they did not have what I needed, but could typically get it in a day or two. Keller Appliance might also be worth a look if you need a used appliance. There is typically a good selections of refrigerators, stoves, washers and dryers, with price ranges for just about any budget. Oh, and just for fun, I tried this new "Get a quote feature" here on yelp. I need a set of agitator dogs for a Whirlpool washer. I'll update with how it goes. Bottom line: Glad to have this parts option in Keller. Update: Not too impressed with the "request a quote" feature here on yelp. Although I provided exact make and model, response was slow in coming and it did not even include the info I requested, a price. I was asked to call. What's the point? If I wanted to call, I would have done that in the first place. I did not notice the time to reply estimate at first, so I don't know what it was, or if it fell within the window. After a day or two, I just order them from eBay ($2.99 free shipping). Washer is now agitating greatly! This DID NOT affect my rating. read more

The people at the store were friendly. The delivered up the stairs. Our first washer from them only lasted a year. We ended up going back to them and buying a different one and this one only lasted a few months. If you want them to fix it, you have to bring it back to them. read more

Sold me a broken dryer . Dropped it off at my houSe and installed it . Told me it was working and left . I tried using the dryer and it will not dry even the smallest load of laundry . I paid for the dryer , the delivery and taxes .when I called them back to try aNd get this resolved they wanted more money to exchange it , they wanted more moNey for delivery . I shouldn't have to pay twice for the same product a few days apart . Terrible business . I will never use them again and I just should of burned my money before giving it to them . I trusted this business. Never again . Again ....I tried making it right with them before I posted this review . Was told "this is an appliance store ..things happen" that's fine and dandy . But maybe you should make it right and not screw customers out of their money. I had the vent cleaned professionally 2 days before purchase . So their bs excuse isn't valid . Can provide a receipt . So don't let their response fool you . Just more snake business . Another reason why nobody should buy from them . He literally just "assumed" what was wrong and diagnosed it over yelp . Smh . Real professional ! Any excuse to be a crook !!!! read more

Bought a washer on October 19th, 2019, stopped working about 3 weeks ago - didn't even make it 4 months! Gee whiz. I called today to see what remedy they might have $79 diag fee if they come or $49 fee if I bring it. Asked what they charge for labor, sorry ma'am against policy to share labor rates. What? Are you kidding me? That's a red flag. Sitting her trying to figure out what to do with this $300 boat anchor. Update: Just had a real professional come out and look at washer I bought 4 months ago & he said the motor is worn out! BUYER BEWARE! read more

Purchased a new clothes washer from these guys for my daughter on 08/26/2023. We ordered the washer with stacking hardware and paid for it in full including delivery and a "stair charge" for the 4 steps leading up into her house. They showed up on Tuesday with the washer but no stacking hardware. Owner played dumb and said we didn't discuss that even though 6 adults heard the entire conversation. He wanted to charge us another delivery fee and another $89.00 to come install the stacking hardware. These guys are fast talking shysters and will not deliver what they promise. Beware. read more

Purchased used washing machine for reasonable price. Same day delivery and install by quality serviceman. Would do business with them again. read more

I was in a tight spot as a single mom who has no mechanical talent whatsoever when my washer went out. Clifton answered the phone, scheduled my appointment and told me not to worry that help was on the way!!! The technician showed up when he was supposed to, made the diagnosis and told me he'd be back with parts. I was contacted when the part arrived and was lucky enough to speak to Clifton again to schedule the actual repair. Our repairs have worked fabulously and while I appreciate the tech who came out.... CLIFTON IS THE MAN!!!! I would call for their services again based on my experience with him alone!! Love you guys and thank you!!! read more

Salesman quoted, "We can deliver today", but the counter man said,"Our first opening is Monday." We really needed that dishwasher today; so "ok". Then, they changed delivery to Tuesday. Wednesday they called saying their driver was sick. Maybe true but the deal had passed. They didn't try to accommodate our schedule or notify anyone! Hiding behind their "No Refund" policy, they were rude, intimidating, and recalcitrant in denying any refund. They never delivered the washer or refunded anything. The black Whirlpool still sits in their "showroom" (not the one pictured on their website) unmoved. I just want my money back! They broke the deal by "NO DELIVERY". I've been delivered Nothing, and they still have my monrey after all this time. I'm due $324.79! read more

I bought an electric glass stove from Keller Appliance. Roy was a great sales person, and he was very fair. David made the delivery. He kept me informed when he would be coming to deliver it. He was very professional. I cleaned my other stove before he came so he would not be loading up a somewhat dirty stove. He was very appreciative of me helping him. This is the second time I bought an appliancce from Keller appliance. In November of 2022, I bought a washer. It is great. Thank you., read more

Keller Appliance - PROs and CONs PRO - Great selection of used appliances at good prices! I wanted an older style top-loading washing machine. I got one ($125), plus a set of hook-up hoses ($12). CON - Reality Check - This is NOT a major department store. You are basically on your own for transporting and installing and servicing your appliance after it is purchased. My washing machine leaked at the back where hoses were attached. They wanted me to return the washing machine to them for service! Or, they wanted to charge me for their serviceman to come to my home, (understandable), but with an extra $25 stair charge - yes, $25, to walk up one flight of stairs, to my apt on the second floor! This was for the serviceman to WALK UP THE STAIRS, not carry an appliance up the stairs!! I went to the local hardware store and bought a new pair of hook-up hoses ($38). No more leak! What the heck Keller Appliance, you could have an EPIC business! Provide some customer service!! read more

Bought a fridge and it had condensation on top of fridge, called and was told bring it to store and they would fix... for one we were using and I can't load it up on back or hip and run it up there read more

Bought a washer and dryer from Keller Appliance about eight years ago and they ran great until recently, when they started to die from old age. So we traded them in (and got a nice store credit value) and got a new washer and dryer for a great price. It was a no-pressure environment, I got a great deal and the transaction was easy. I scheduled delivery and the guy who delivered and installed our washer and dryer was as nice as can be. Really not sure why they have so many negative reviews, because I've had pleasant buying experiences both times I've been here. Try 'em out! You may be pleasantly surprised. read more

They have a great selection on all ranges of price and use. I was skeptical but came out with a washer and drier. Excellent condition and couldn't beat the price. Brian was very helpful, professional and great to work with. Most of all not pushy. If we need more than a washer/ drier I will definitely go there first read more

Clifton answered my call. He was extremely helpful and friendly. Best of all, he was able to schedule an outstanding repairman (Travis) to come out the very same day I called. WHAT THEY FIXED: The heating element of my dishwasher was covered in one area with globs of black plastic from a knife handle that had fallen out of the utensil basket and melted onto my dishwasher's heating element. This melted plastic caused toxic fumes and a strong odor while hot!! Travis was able to carefully remove all the melted plastic from the delicate heating element. That saved me the cost of a brand new heating element. The service was performed quickly and for less than $100!! What a relief. Thanks, Keller Appliance!! I'm keeping you on speed-dial for any future appliance repair. read more

The Original Keller Appliance - Removed melted plastic off my dishwasher's heating element, saving me replacement costs! - Appliances & Repair Near Me - Keller, Texas

If in fact you were truly concerned about anybody being dissatisfied you would make an attempt to see it maybe you made a mistake instead of being so short and Curt and basically telling me I have your money we're done doing business with you but you are right we are done doing business and I will continue to give negative reviews Never will I recommend this company for any repairs less than 60 days and they tell us we have a 30-day parts and labor policy we are both working professionals it's a second refrigerator we don't visit it everyday it still doesn't work right and they took our hard-earned money and told us g were sorry NEVER again and I will NEVER recommend them read more

They tried. But the equipment they sold me just didn't work. We replaced it twice and the last set worked for 3 weeks before the heating element of the dryer went out. read more

The brand new Samsung refrigerator I got is awesome. I got a great deal. I also got a great deal on a used washing machine. Not the original washing machine I had picked out due to a misunderstanding and the fact that the owner's wife is, in my opinion, unprofessional and rude. But other than that - this is a good place. My salesman, Mani was very helpful and above-board. You can get a good deal here as long as you don't run afoul of owner's wife/manager. As you can see by her tirade/nasty response against anyone who dares to leave a disparaging review, she is the obvious brains of this operation - the consummate professional. read more

If I could give a negative rating I would. I will never buy from here again. I had purchased a washer crapped out in 9 months but before it did I had bought a fridge. The delivery was a joke. Guy came in my house with cigarette in his mouth scraped up my walls, broke a shelf and was rude. Not only that but the fridge has no drip pan! Horrible company please don't waste your money just buy new read more

Absolutely disgraceful that I was charged a service fee when the technician couldn't even tell me what was wrong with my dishwasher. Most companies don't charge a service fee. The technician told me he thought it was electrical and turns out after a second opinion it wasn't. It was the heating element. How is it that you send your service technician out with 15 years of experience to my house and he can't diagnose the simplest of problems. Way to take advantage of people!!! I wouldn't recommend this business at all! read more

Wish I could give a 0. I called and described our issues with our dryer and oven they scheduled repair. When they came the repairman didn't fix a thing and they still charged the full amount for 2 individual diagnostic fees. $130 in less than 10 min and no repairs done. read more

We needed to buy our son a reliable washer & dryer. He just graduated college and started his first job and is on a budget. I went to Keller Appliance and after looking at the used merchandise in the store I ended up buying the "best" used matching washer/dryer. They were in the front of the store on display. The salesman said they were the best appliance's In their inventory. My mindset was to spend more money so my son could have a decent set of appliance's. After being delivered, we noticed the inside of the dryer was full of cat litter. Nice to know KA cleans and inspects all appliances. The dryer lasted 5 months, because the belt broke. Took back to KA and got charged for the diagnostic and repair because it was past the 6 month warranty. I explained the machine quit working at 5 months, and they did not care! Got the dryer back and literally 3 months later the washing machine is leaking water and struggling to wash clothes. So here is my opinion. Don't ever buy a used washer/dryer! I paid a high price for what I was told was a premium used washer/dryer. I could've bought a basic new washer/dryer combo for slightly less than what I paid here. Its obvious to me this place flips the used appliances quickly. If it works, it gets marked up and put up for sale. Buyer beware, I take full responsibility for this purchase, however I don't appreciate being lied to either. I do not recommend purchasing anything here, unless it's new. read more

Update!!!!!!!!!!!! Had to borrow a truck this time to haul yet another dishwasher back from my house and pick up another one. Will have to borrow a truck again, this dishwasher ran for four hours and never changed cycles. I really wish I could just get my money back. :( I understand policy, but this has been ongoing since November! Almost six months now, and I still don't have a fully functioning dishwasher. read more

To William I never asked to purchase parts your guy didnt listen to the question i simply wanted to know if parts were available for this model before i made the trip to keller and all he said was we dont offer that service you should probably give second thought to hiring brother in laws i can believe your defending his business loising answers. GFYS read more

I purchased a matching washer and dryer. The washer soon broke down & they replaced it with a different brand. The new washer is broken & I called 3 times. It's been two weeks and they don't call back as promised. read more

The manager/owner here is great, he makes every effort to try to get it straight with his customers....but it all boils down to the quality of the products and front line service. We bought a used washer and dryer from Keller Appliance. On the first day of installation there were issues with the washer already. I called the store to schedule an appointment to come get my brand 'new' washer checked out. On the scheduled day, no one showed up. To cut the long story short, the hubs ended up fixing it himself with over the phone instructions from the manager/owner. 3 months later, the dryer is now making squeaky noises. Not sure why it makes that noise but it's time to get it checked. Overall, I get the feeling there is not much quality control going on in their repair department and the front line service could use a makeover. Now I am sitting down here wishing some money would fall from the sky so that I won't feel bad about buying a brand new washer dryer set Moral of the story: spend a little bit more to get brand new appliances with extended warranty. read more

Do not ever go to Keller Appliance for parts. Just bought a carbon air filter for my Samsung refrigerator there. The price ($50 bucks) was more than twice the price of the exact same part at HomeDepot $19.99. I showed them the part and price at HD and they said "sorry, we cant buy in bulk like HD". No refunds, no price adjustment. I argued that there must be a price mistake.. Nope...Very Upset. I try to support small local businesses but this is rediculous. read more

Why would I have to pay for you to come get something to bring it back to your store when it never worked to begin with. Also it had nothing to do with the vent which is comical you would just go straight to assume it's my fault. A good business owner wouldn't sit on here and argue with every bad review that comes across. Which is alot. I weigh 100 pounds and don't own a truck to bring it back myself. read more

i bought a used washer and dryer, paid cash and they made me wait almost an hour to "test" them before going home. BOTH WASHER AND DRYER DID NOT WORK! when I got home and they refused to pickup, even for a fee! I had to take them back and ask for a refund (which they wont do) or asked to exchange to another set (which they refuse to do). Now they say they had to repair both and refuse to tell me what work was done. Store is total garbage! stay away from this place. Id give NO STARS if I could read more

Terrible to work with! Disorganized, unprofessional on the phone, didn't fix washer on first trip after waiting for a week for a repair job and then acted completely rude when I called for a 2nd trip out to fix it. Wanted to charge me again when I needed a call back out even tho they didn't fix the first time and basically said it was my fault. Would say they would call and then wouldn't, said they would order part and didn't, said they fixed washer and they didn't. WORST COMPANY I HAVE EVER WORKED WITH!!! I would rather buy a new washer than ever call them again. read more

I would give them a 0 star if I could and leave a review!! But I will never call them again. When you schedule an appt they forget. When the tech did show up he offered a cash discount. So much more to say about this business. Continually disappointed in how this place does business! I would highly recommend you never call them! read more