SERVICE DEPARTMENT REVIEW - This isn't meant to blast the good folks in service, more of a…read moresuggestion. Clearly someone needs to be in charge of greeting customers as they pull into the drive and wait to be assisted. Unfortunately, not one person made eye contact or even acknowledged that I was there. It's awkward just standing there feeling ignored while waiting for help. The valet guys were mostly standing around looking at their phones. A simple "Hello, someone will be right with you" would have gone a long way. Once I was finally assisted, the staff was great and very professional, so this really comes down to first impressions. Customer service starts the moment a customer arrives. Hiring a greeter -- or simply encouraging staff to acknowledge customers and SMILE -- would make a huge difference.

I have a 2025 Tacoma that was purchased about 14 months ago, well within the Toyota Care limit and…read morethe manufactures warranty. On my last scheduled service, I told the technician that the front windows have screeched ever since I bought the vehicle. He looked at it during the service, said he knew what the problem most likely was and furthermore, that's it's a commonly known defect with Toyotas windows. Despite all of this, I would have to make a separate appointment to have them officially looked at. I went in today for my appointment and was immidiately told I had to pay a $200 inspection fee. When I objected, they said it's technically only signing for liability, and if they determine the issue was due to "external forces" then I'd have to pay the fee. So essentially they can determine anything at all is wrong with the vehicle outside of Toyotas control and I'd have to pay. So despite the issue being present since purchase, me having documented conversations with a technician who knows the problem, and the fact that you can literally hear the window screech up and down as I talk to the employees, they want me liable for $200. What's the point of 2 years of Toyota Care and a warranty if you have to pay to use it?

Do yourself a huge favor and go see Cisco at Escondido Auto Super Center if you want a great deal…read moreon a reliable vehicle. Cisco is AMAZING and guides you through the process with zero pressure. And, he just a wonderful human. We had a long talk about something completely unrelated to the car business, and he genuinely cares about people. Thanks Cisco!

Best Car Buying Experience I've Ever Had - Hands Down!…read more I can honestly say this was the best car-buying experience I've ever had. Escondido Auto went completely above and beyond from the moment I walked in. Cisco was the sales professional who helped me, and he was incredible. No pressure, no gimmicks, no wasted time -- just straightforward, honest service. He made buying my Tesla unbelievably easy. The entire process took about 45 minutes, and I was driving off feeling confident and excited. They truly had the best prices around, and everything was transparent and smooth. Cisco answered every question, explained everything clearly, and made sure the whole transaction was stress-free. You don't find service like this very often. If you're looking for a dealership that values your time and treats you right, Escondido Auto is the place to go -- ask for Cisco! I'm already planning to come back for a truck in the near future. That's how good the experience was. Highly, highly recommend!

For most people purchasing a used car lies somewhere between root canal and a colonoscopy. I'm…read morepleased to say that my recent experience with Erik at Auto Advantage was nowhere near either. Very straightforward transaction, extremely competitive price, and none of the hard upsell nonsense which car dealers are famous for. Highly recomended.

Helped my Daughter and Son-In- Law recently purchase a 2014 CRV…read moreNo pressure at all. Let us test drive several vehicles. Bought the vehicle and realized the next day that it vibrated at speeds over 50. Called Erik and Brandon, they profusely apologized and had us bring the vehicle to a local mechanic . CV joint was bad, replaced(no charge) . These guys are honest and I would certainly recommend them!

Ken Knight in sales, very knowledgeable regarding the vehicle and look for this car for a wile till…read morehe find me the best deal, thank you sir, once again you nailed it. Jose Gutierrez at service, fantastic customer service! Very professional and attentive. new installations up stairs for Acura owners wile you are waiting for your car to be ready. In resume, Acura Escondido has by far the best service and vehicles in San Diego. Thanks , now let's get my mother in law hers. Till then

Went into Acura of Escondido on Friday just planning to test drive the Integra A-Spec. Little did I…read moreknow I'd be driving home the very next day in a brand-new Integra in my preferred color. Zhou is the man when it comes to making a sale happen. I was already sold on the Integra platform, but I wasn't a fan of the black exterior they had in stock--I really wanted Urban Grey Pearl. Without hesitation, Zhou reassured me that he could get me the exact color I wanted with all the same features and equipment as the original car. Throughout the entire process, Zhou was professional, knowledgeable, and never made me feel pressured. He answered all of my questions, kept me informed, and followed through on everything he said he would do. The buying experience was smooth from start to finish, and he genuinely made the excitement of buying a new car even better. If you're looking for someone who listens to what you want and works hard to make it happen, I highly recommend asking for Zhou. Thanks again for helping me bring home my new Integra!

truthfully, this was a 10/10 experience! i came in looking to buy my first vehicle, and Anthony…read morewent above and beyond to make the entire process smooth and stress-free. he took the time to answer all of my questions, made sure i felt comfortable every step of the way, and worked hard to help me drive away in my dream car the very same day. the entire staff was welcoming and friendly, i couldn't be happier with my purchase and would absolutely recommend this dealership to anyone looking for a vehicle, thank you again Anthony for making my first car-buying experience such a memorable one. :)

I had an outstanding experience working with Imran Shahid at Quality Chevrolet. I recently…read morepurchased a Honda Civic Sport Touring, and after comparing four other dealerships with the exact same vehicle, Quality Chevrolet offered the best price by far. The car was in immaculate condition and had clearly been very well maintained. Unlike several other dealerships I visited, there were no unnecessary add-ons or hidden fees attached to their used vehicles, which made the buying process straightforward and stress-free. Imran was professional, honest, and easy to work with throughout the entire process. He also worked with me on my trade-in and was able to get me $500 more than the offers I received from competing dealerships. I truly appreciate the transparency, excellent customer service, and great value I received. If you're looking for a quality vehicle and a hassle-free buying experience, I highly recommend asking for Imran Shahid at Quality Chevrolet. Thanks again for making this one of the best car-buying experiences I've had!

My girlfriend and I recently purchased a minivan from Baldwin Auto Sales. The van was clean inside…read moreand out and it had relatively low mileage. They had priced it fairly according to Kelley Blue Book. We had test drove a similar van at another dealership that was actually more expensive and not in nearly as nice shape as the one we bought from Baldwin. They allowed me to have my mechanic come out and do a pre-purchase inspection. The only flaws he found fall under basic maintenance and normal wear and tear on a used vehicle. As the van was already priced under valuation I made them a fair offer on it and they accepted. It was about as clean and easy of a purchase as I could ever expect. By the way, the negative reviews on here made me hesitant to check out the van at all. But when I read the negative reviews on here, they are from folks who either couldn't qualify for financing or bought a vehicle that was really old with high mileage. So complete your due diligence on a vehicle, find out if you can qualify for financing, and have a mechanic check it out before you buy. I did all those and got a great deal.

The automotive market has changed drastically--sub-$10,000 used to buy a solid, reliable car, but…read morethose days are gone. Today's used car buying experience often boils down to three things: Conviction, Conjecture, and Concealment. My experience buying a CBUA inline-5 from Baldwin Auto showcased all three. Concealment: Despite paying above-market price for a vehicle with over two dozen exterior body defects and six damaged interior items, I was willing to accept the cosmetic flaws if the mechanics were sound. Unfortunately, critical issues were hidden: The Battery: Every time we visited the lot, the battery was actively being charged. Right after purchase, it completely collapsed to 4 volts. Fuel Tank Sender: On longer drives, the sender sticks, causing the fuel gauge to drop straight to zero. Our PPI missed it, but an extended test drive would have caught it. Missing Accessories: The spare tire, tire kit, and floor mats were all removed prior to sale. Contract Loophole: Instead of standard disclosure, the 3-day California Contract Cancellation Option (cool-off period) was framed as something sold to us, modified to 5 days for an additional fee. Conjecture: Noticing evidence of a past oil leak, the salesman (Don) claimed, "All engines consume oil," citing broad manufacturer disclaimers as an absolute fact. While some engines do, not all do--presenting misinformed opinions with authority is misleading. Conviction: After sitting on the lot for over two months, the car suddenly had two "other interested buyers" the moment we were making a decision. An incredible coincidence designed to force a quick sale. Takeaway for future buyers: If you are set on buying a specific vehicle from Baldwin Auto, assume there are hidden issues and make it your job to find them. Take a much longer test drive, insist on the standard California cancellation option without inflated fee structures, and be prepared to pay a restocking fee if necessary rather than getting stuck with costly, concealed repairs

This dealer literally is the best I've ever experienced! It started 4 years ago. I landed a new job…read moreand required travel. Before then, public transportation was my mode of transport. By choice. That's another story. But, I had no credit history, no down payment, and saw an ad on Craigslist. A day later, they had me in a vehicle with a very low down payment (that was flexible) and a very low monthly payment. Paid the loan off in 4 years. I now began my journey for another, better, vehicle. Every dealer from South Bay to Carlsbad said no. Went on Craigslist again and ran into the same dealership. Messaged them at 8pm and they replied within minutes. Next day, they had me approved! Not only for the vehicle I wanted, but with a decent monthly payment. Because of my work schedule, I was not able to get to the dealer until the next day (Friday). That evening, I was driving home in MY new (used) vehicle. On top of all of this, the vehicle I originally wanted was at their other dealership in Orange County. They drove all the way there to bring it down to Escondido for me. I felt bad because when I got there, they let me test drive another same year, make, and model vehicle, but wanted this one instead. I still test drove the one I originally wanted but they had no issues with me changing my decision. I mean, c' mon! That's some customer service right there. I'm telling you. If you've ever been turned away from other dealerships and you feel hopeless, please give this place a try and reach out. I know I sound like a paid advertisement but I'm not and everything I say is true. I've bought from this dealer twice now and each time they were able to get me approved! Thanks Quantum! Keep up the good work!

Stay away from this dealership! Decieving! Don't live up to there word and overpriced! They get…read moreloans with huge interests! Don't sign till they finish the work on the car and ask for documentation! Be careful

Edit: no one from CarMax has offered anything or even contact me. After going to all the used car…read moredealers from Temecula all the way down to El Cajon, without a doubt CarMax stood out as the best. While I bought the car expecting a vehicle that needed almost no service, there is nothing in this market nowadays like that. If a vehicle is traded in and especially from auction it's a problem car. Even dealership get fooled so I would never buy an auction car. Having said that in this case the CarMax dealership is a clear winner in all of this mess. Sadly. I had a bit of a "tale of two experiences" at this location. I recently purchased a 2019 Lexus RX 350, and initially, I was ready to give a 5-star review. The sales process was incredibly smooth--no pressure, the paperwork was efficient, and the staff at the Dan Way location were professional and welcoming. However, the "after-care" has been a different story. Shortly after the purchase, a mechanical issue arose that was clearly covered under the 30-day limited warranty. While I expected a quick fix, the service department has made it incredibly difficult to actually get the car in. When there the team could not diagnose the issue and asked to have me return if the issue persists. However; The Challenges: * Scheduling: Trying to get an appointment was a headache. I was told they were "extremely busy" and couldn't see the car for over a week, despite it being a warranty issue on a car they just sold me. * Resolution: While the issue is technically "covered," the hurdle of getting it diagnosed and repaired has turned an "easy" buying experience into a stressful ownership experience. I love the Lexus, but the service side of this CarMax needs a major overhaul in terms of accessibility and customer support. If you buy here, just be prepared for a potential fight if anything goes wrong during your warranty period

First and foremost, I wasn't looking for a car myself. I came to CarMax to assist a friend and…read morebrowse cars with her at this location. Even though we didn't stay long, the lady at the front desk was helpful and eager to assist us. She reminded us that all new and used cars are mixed together. My friend and I like how convenient it is to come to a CarMax dealership and have plenty of options to look at--and to NOT be approached or pestered by annoying salespeople! We left earlier than expected since my friend disliked most of the "cars' makes." She was really hoping there was going to be other affordable certified used BMW's. We left earlier than expected since my friend disliked most of the car makes. She was really hoping there would be more affordable certified used BMWs.

I had such an amazing experience at Honda of Escondido! From the supervisors to the sales team,…read moreeveryone was extremely helpful, friendly, and professional. My salesperson went above and beyond and even stayed late just to make sure everything was completed so I could drive home in my new car that night. I really appreciated the time and effort everyone put into helping me. I'm extremely happy with my new car and with the service I received. I would definitely come back in the future and will absolutely recommend Honda of Escondido to my family and friends. Thank you to the entire team for making this such a great experience!

They _will_ sell you the "ceramic coating" the modern version of the clear coat…read more Bought my '17 Pilot here in 2021. 60 months later my "100 month warranty" Honda branded battery has expired. Buying a car sucks. This place is "one of those" dealerships.

Parts Dept is awesome! Gus , Daniel and Tom !…read more Are always very helpful and friendly. They go out of there way . We appreciate you all .

Lexus Escondido is OUTSTANDING! 7 AM service..shuttle is 15 minutes behind and they apologize, no…read moreproblem! Lexus proceeds to hand me a $10 voucher for coffee at the concession stand in the lobby...seriously!!!? Not needed but it is these little details that sets Lexus apart from the competitors. They treat their customers extremely well and it doesn't go unnoticed. I'm a loyal Lexus owner for life! These people truly know what they are doing and I appreciate the effort, it goes a long way. Editing to add - Mark (shuttle driver) is AMAZING!