Macy's will always have a special place in my heart because it was actually one of my first jobs…read moreafter graduating high school! I worked in the Fine Jewelry department myself when I was a young adult, so I'm very familiar with their jewelry cleaning and repair process. I recently stopped by the Fine Jewelry department at Macy's MainPlace Mall for help with a pair of small diamond hoop earrings I purchased from Macy's about six years ago. The clasp had gotten loose, and the gentleman helping me actually tried to adjust it himself first. After taking a closer look, he realized it needed a little more work and would probably have to be sent out for repair. Instead of automatically having me send them out through Macy's, he suggested I try a small jewelry repair shop inside the mall because he thought they could take care of it quicker and for less money. I'm so glad he did! They had my earrings repaired, cleaned and polished within about 15 minutes. Macy's may not have gotten the repair sale that day , but THIS is the kind of customer service I appreciate. He genuinely tried to help me find the easiest and most affordable solution instead of worrying about making a sale. Thank you to the gentleman in Fine Jewelry who helped me! Five stars for great customer service.

I've been shopping at this Macy's for 20-ish-plus years. I remember when it was in two parts:…read moremen's/furniture, and even a furniture outlet, where Ashley's and the bowling alley now live. Honestly, it was much better when it was split, as it carried a larger selection of merchandise. I recently realized I've hardly bought anything from this Macy's because the selection isn't that large. If I want to shop specifically at Macy's, I go to Brea Mall or South Coast Plaza. In some ways, you could call this "Macy's Light". Now the win for this location is their Backstage on the 3rd floor. I bought a belt there today for $9.99, but when they rang it up, it was $6.76 (or about), and I had a $10 reward on my Macy's card, so it was free! Gotta love that. I also recently did a return here from an online purchase gone bad (the item had a big ole' stain on it!), and the return was flawless. And maybe I just now figured this out, but they also now have furniture on the 3rd floor where children's used to be. I have no clue where the children's section is now. In a nutshell, there are good deals to be found here, and depending on which department you're in, you may or may not find help (Men's shoes is one department you may have to wait a bit, as I usually only see one person working), but it's an OK Macy's.

This is one of my favorite chains that sell many brand names for less. Marshall's not only has…read morewoman's shoes, but men's footwear too. I love that you can always bring your man to this store.

Very rude cashier by the name of Pam made it a point of telling a group of people in line behind me…read morein a nasty tone ''whoever's basket this is you can take everything out of it or I'm going to dump it". She also told the group in front of me in an exasperated voice " you better tell me now!" If they wanted one of the valentines ballon's that another worker was filling up. Everyone seemed to be in a good mood except her. She was having a bad day I guess but was taking it out on everyone else.

They have some great finds but you really have to dig deep & go line by line row by rowread more

This Burlington I came to is an absolute disaster. There's nobody available to check the clothes…read morewhen you're trying them on. There's only one person checking people out, while about 20 people are standing in line. They are extremely slow, have no organization, and the whole store is a complete mess. Clothes and merchandise are thrown everywhere, and the store is dirty. Honestly, if you don't want to waste your time and money, don't come here. Terrible experience.

I don't live nearby, but a few times when we are staying in Santa Ana, we visit this location…read more Big store obviously, large parking lot. Naturally the place is packed inside all the time. Basically everything is OK , not any issues or problems to report.

Hey Jeff- customer service. It's time to retire bud. Stop making it hard for guests to…read moreaccomplish a return or $ order - Cash App. It's okay- you're gonna receive your paycheck. Very rude employee. Walmart do better. Mr. Jude- same department, thank you for knocking out the line, being kind not doing any of the extras that your co-worker Jeff seems to like to do.

Great place to shop for everything...except for foods. I used to shop here for my kid when he was…read morelittle and of course me too. Great place, abit messy but got great selection for everyone from men to women to kids stuffs with good prices. Came in to get one stuff (intentionally) but ended up with 5. Cashier was nice and friendly. We chatted abit while she rang me up....overall I enjoyed shopping here. Will come back for more soon.

Plenty of items to shop for in various departments and categories selection varies and sizes are…read morelimited. Lynn, customer service at register was not the best. The attendant barely could be heard. spoke very softly kept having to ask her to repeat. She wasn't the most receptive when asking for help with a gift card, she said they don't check which I find hard to believe because every other Nordstrom when a card has difficulties they always offered to check. Or use a different register or seek a manager. She refused to do so it was not convenient. Also not a part of what I'm used to at any Nordstrom. Happy with my purchase, disappointed with lack of service.

Came to check out Nike. Lots of selections…read more Parking was quite difficult to find. You can also pay $10 for valet parking. Plenty of stores to walk around. A very pleasant outlet mall. Service was friendly, speedy and accurate. Value for money was very good.

Outdoor outlets. Hard to find parking here…read more Went to visit the Nike Factory store here only. I don't have much to say about this place but it's close by to the hotels in Anaheim.

Cute cute cute Fall clothes. Big selection. Excellent prices. I could have gone wild in this one…read more Clean and well kept. The workers were very busy putting picked through clothes away. High security.

Wow, this location really stresses that they DO NOT WANT you to ship here. Came in at 10:40pm, the…read morestore closes at 11:00pm. Good for a quick stroll thru the store. First thing coming in the security guard tells us we have only 15 mins. 30 secs after that, a guy goes on the intercom and tells everybody the store is closing in 5 mins?!? 5 mins goes by and he tells everyone that the store is now closed and everyone needs to checkout and leave. This location really needs to get their staff on the same schedule here and not make up false closing times. If you guys don't really want to work and want everyone out of the store, just change your closing time to 10:30. Look at every other chain department store. When it's closing time, they make an announcement beforehand and when they actually close, but they don't start pushing people out way before then. Tustin Market Place is way better. They don't aggressively push people out and the security guard there is nice and friendly.

Amazing customer service! :) Was able to find a paddle for pickleball in an instant (low key took…read moreme a fat minute) due to the helpful employee there. Also, Bathrooms are so clean that one time the walls were covered with -... wonder who did that. If you come here please for the love of the game leave unwanted clothes in fitting rooms, overnight employees love that!?

Was not expecting this location to be so well stocked!!…read moreTheir sale items are actually pretty decent, you can find handfuls of Levi's jeans and some other solid brands mixed in. Also their beauty section is much more well stocked than expected!! (See my videos for reference) The line was super long but this is the norm at most Ross locations. If you're in the area this is a solid location to browse and look for some great bargains!

TJ Maxx is TJ Maxx. Always good bargains if you're in the mood to look. However, this TJ Maxx is…read morespecial because of Mario. MARIO,MARIO,MARIO. He is so pleasant, kind and helpful. When he sees people standing in line who optimistically walked in for one item, but are standing there with more than their arms can carry. He make sure to bring them a cart so they can be comfortable in the line. He helps everybody find what they need With a smile on his face. Watching him makes my shopping experience better. He looks like a Tuffy but my guess is he's a big softy. Thanks Mario for making my day today.

Haven't visited this TJ Maxx location in ages!! First off,…read moreit's a fairly large store! The racks are all well managed and all the merch is organized. I will say that the racks are fairly bare, which is not the norm for a Tj Maxx. It's giving Ross vibes as far as inventory goes (iykyk) They have a pretty decent skincare section and homegoods items. Their sale items are a bit pricier than I've seen at other locations. It may have just been that they've been really busy and waiting for more inventory. If you're in the area, still a solid location to do some browsing and possibly find a great bargain on something!

I didn't think I'd ever set foot in JCPenney store ever again but I recently got a nostalgia for it…read moreafter rewatching some old 80s movies. I think that was actually the last time I shopped at JCPenney. I miss the days when going to the mall and shopping at department stores were fun. It's sad that many of these stores are closing and people just don't go to malls like they used to. I came here on Black Friday and found some good deals. It wasn't as crowded as I expected, maybe due to the location. The entire mall didn't seem that busy, I don't know how this location compares to others but store seemed understaffed for the size. It has three levels but only saw registers at the first floor with just three to four cashiers. Thought they would have more for Black Friday.

I like JCPenney, but not this location. I came in to buy a red dress shirt for a Yelp event. I…read morewanted to be measured so I would get the right size. The lady at the register tossed me a tape measure and told me to do it myself. She said after COVID they don't measure customers anymore. I was at the Brea store recently and got excellent customer service. The lady was pissy when I asked if I could try a shirt on. I want to get the right size. The cashier that rang me up was mad because I didn't want their credit card. I argued with her saying I wasn't interested. I'll take my business to Brea from now on.