I have nothing but good things to say about this shop & the people that work there. They really go…read moreabove and beyond to help you with your vehicle needs. They are fast, and efficient. Pricing is reasonable, and they are honest and hard workers. I want to point out the excellent service I received from Elvin & Ahmed. Elvin helped me with tire sensor replacements, and a broken mirror replacement and Ahmed went out of his way & picked up the glass personally to help replace my broken glass/window. Get your services with confidence, these guys are awesome!!!

Its first come first serve so come early but the staff is amazing! I always have positive things to…read moresay about the staff, the tires and the cost! Can't beat it around town! They are all so helpful! Best shop to go to !

Needed some new tires for my performance vehicle, and considering I'm always around the block at…read moreDogwood coffee, I figured I'd give this shop a shot. After calling a few times to see if they could supply tires to me, I ended up NOT going with them to supply my tires, however I did have them mount and balance new tires I purchased from TireRack.com. Dan was able to get me taken care of in the last two hours of the day Friday. Service was quick totaling around 45 minutes for all 4 tires. Nothing to complain about and I'm satisfied with the services rendered!

scam scam scam! went in for a wheel alignment today and next thing you know I was told 3 different…read morethings were wrong that was never wrong prior to coming & they half a*s did the wheel alignment. Car drove better before the wheel alignment than it did after. money hungry people. do not come here!

Amazing service as always!…read more Mike is awesome he always takes care of me and gets me right in with no issues. Very fast with their service as well.

Awful custom service and experience. Was in to get a caliper replaced and a diagnostic of my…read morevehicle. after getting a separate diagnostic done I can tell you this place will upsell you for everything! Not to mention how persistent their desk workers are for commission on the "firestone credit card", guy calls me 3 times in the span of 30 minutes to come down and sign up for the stupid card... I JUST DROPPED MY CAR OFF, HOW DO YOU EXPECT ME TO GET THERE QUICKLY?! Better yet, the worker tells me they will have my car done by "the end of the day", just to call them an hour before close, get put on hold twice, and whined to by the worker that he's the only one working. Never coming back to this place, I would suggest you set your sights on a better establishment.

This location is Amazing! Brought my car in for some maintenance and after some work it was working…read morelike brand new. Ever since then I bring my car here. The manager Dustin along with Jonathan and Isaac always make you feel welcomed and appreciated. Since I've moved here to Minneapolis this is the best customer service I've received being here, they really make you feel valued. Thank you to the staff for helping get my car back and at it. Value your service and knowledge.

I brought my vehicle to the Tires Plus on Lake Street to replace a tire that was covered under…read morewarranty after a bulge was identified. The repair was completed, and I left assuming everything was taken care of. The next day my tire pressure light came on. I figured it probably just needed to be reset after the service. By Monday morning, the tire was completely flat. I called the store expecting them to take responsibility and help resolve the issue, especially since the tire was under warranty and they had just serviced it. Instead, I was told I would need to tow the vehicle back in. I explained that I didn't think I should have to pay for a tow when the problem appeared to be related to the work they had just done. Rather than working toward a solution, the manager, Jonathan, became combative and argumentative. The tone was defensive and dismissive, not helpful. When I asked for the name of his manager or someone I could escalate the issue to, he refused to provide it and acted like there was no one above him. I ended up having to call the main customer service line myself to try to get this resolved. I did not create this issue. The tire was covered under warranty, I brought it in for repair, and shortly after the service the tire was completely flat. A reasonable response would have been an apology, arranging a tow, and correcting the problem. Instead, I was met with resistance and poor customer service. Really frustrating experience, and not what you want when dealing with something that directly affects vehicle safety.

I just rolled a tire into there without an appointment and asked if they could fix it. No problem,…read morethey would try for that day or at latest the next day. I got called the next day around 1 PM and he said they could install it on my car whenever, no need for an appointment. I drove right over and I was out the door in about 10 minutes with a $40 bill for a slow leak tire fix. A very satisfied customer!

1st time I've been to Samaritan Tire/ Edina. Which I was referred by a friend due to there great…read morelevel of training and knowledge of cars. This team was outstanding and so much help regarding cars on a woman's level! Great communication and very friendly and so polite. I highly recommend and will spread my word on the team at Samaritan Tire in Edina. Thank you Very Much ! Kris L.

They have serviced our two vehicles on three occasions. Friendly. Get to the point ballpark…read morequotes that are around what they charge. No curve balls. Clean waiting area. Efficient service. They call me at work to give updates on repairs & to get approval on anticipated costs before doing labor with no "by the way we found something unexpected" lines. I've been happy with the results, felt the prices were reasonable and will return when needed. Reliable loaner cars ($20/day) are a huge bonus. I can drop my vehicles off & get off quickly to work without additional paperwork. If you coordinate well & speak with them before arrival, then you can drop your vehicle off and literally be in & out within 5 minutes in a loaner car. Very nice.

Absolute worst experience with a repair shop. They lie,…read morethey overcharge, they fix the same issue multiple times, they cheat and steal. They replaced a battery that was 5days old and hadn't been driven more than 10 miles. Falsifying the battery reading. They replaced the front arm control twice in the same car less than a year apart- why you ask? Because they rip little old ladies off. That adventure was upwards of $5k. Had a check engine light go on and Norms couldn't figure it out- "some electrical code" they said and "we don't really do electrical stuff" so they cleared the code, charged $120 and sent me on my way. You'll be shocked to hear, the check engine light returned. Took it to the dealer, they figured it out of course. Any shop that says they don't do electrical stuff in this day and age is a red flag- most cars are essentially computers now. Save yourself the money and headache of getting absolutely ripped off by the criminals of Norms. Never again! ZERO STARS

Kayla was very helpful and friendly she made a bad day into a not so bad day. Thank you for the…read moregreat customer service

Blew both passenger side tires while driving. Took them off brought them to Payless Tires and they…read moreswapped the junk rubbers out with my winter rubbers quickly and cheap so I could get back on the road.

This specific Firestone as of today is amazing. The manager Patrick was amazing as well as the…read moretechnician. The technician came up to me and told me about a problem that I should fix soon, the struts, (without trying to sell to me) and they did the rest of the work same day serpentine belt, oil change, new tires, free alignment, everything I asked for and they gave me the best experience I've had at any place, this is my new go to, I also came in as a walk in same day and they still got it done in a few hours.

I visited Firestone on Robert Street in St. Paul to have my tires balanced. The experience left me…read morewith mixed impressions. When I brought the car in, I was told the lifetime balance and rotation warranty no longer applied--even though it's for the original purchaser, the tires are still on the same wheels and vehicle, and the agreement clearly states it's a lifetime service. When I questioned this, the agent said there it was five years, then that there wouldn't be a charge and that he'd take care of it. I appreciated that, but it left me confused as to why the warranty terms were dismissed in the first place. While the service was being performed, the technician began a multi-point inspection even though I had specifically requested only a tire balancing and no rotation. I stopped them, but they had already marked the air filter as dirty--which is surprising, since it was recently replaced and the vehicle has not been driven much since then. Most concerning, though, was that they inflated the tires to 45 PSI--well above the manufacturer's recommended 30 PSI stated clearly on the vehicle label. That's not just excessive, it's potentially dangerous. I had to let the air out myself afterward to correct the issue. I called the shop after my visit to let them know the tire pressure was 15 PSI over the recommended level. They mentioned the issue could be related to the automatic tire inflation system (?) and assured me they would check to make sure it's working properly. I appreciate that they took the concern seriously. The balance service was ultimately done at no charge, but the inconsistencies in communication and the overinflation issue give me pause about returning in the future.