Exquisite customer service with every staff member that interacted with me yesterday. Discount tire really came through me and WAY BETTER PRICES than FS. Don't sleep on them!! My tire exploded so I needed to get a brand new one and I got a tire plus warranty for $111. Shoutout to nacho for assisting me. I was in and out in 35-40 minutes. read more

Discount Tire - Waiting room - Tires Near Me - Houston, Texas

1/5 -- Extremely Disappointing Customer Service I had a terrible experience at Discount Tire. I pulled in because my tire needed air and waited close to 30 minutes without a single employee coming over to acknowledge me, ask what I needed, or even let me know there would be a wait. What made it even more frustrating was that an employee in a red shirt clearly saw me waiting and continued to watch without offering any assistance or even acknowledging that I was there. I understand businesses get busy, but completely ignoring a customer for nearly 30 minutes when they simply need air in a tire is unacceptable. A quick "Someone will be with you shortly" would have made a difference. Instead, I was left sitting there wondering if anyone was ever going to help me. This was some of the worst customer service I've experienced, and definitely not what I expected from Discount Tire. Very disappointing. read more

Car trouble can be stressful, but these guys made it so easy! Alejandro greeted me with a friendly face and made me feel comfortable, and Manager Greg finished helping me with amazing service. Hands down, the best customer service I've had in a long time in Houston! read more

Bryan up front got me in 2 new tires great service and fast work coming back for all my needs

Great team here, I was well taken care of in a timely manner. When I unexpectedly got a screw I one of my rear tires. read more

Discount Tire - Screw in rear tire Discount tire‍ - Tires Near Me - Houston, Texas

Great customer service. Explained everything we needed. Car was ready in a timely manner. Really appreciate the staff there!

I am impressed with the customer service. Had a problem with my alignment today after having it done last week, at another store. Juan got us right in, assisted promptly and was very helpful with our questions and concerns. Turns out it was just an issue with my cars camera, post- alignment. Easy fix. We appreciate the help Juan! read more

After having a tire light on, I decided to stop here and get it checked. Turned out one of my tires was extremely low. Fortunately for me there was no wait time, went and got it checked and they found a nail. Process was great and fast. read more

Discount Tire - Tires Near Me - Houston, Texas

Great service!! The guys here try to get it done ASAP!! They do get busy and I see why!!

Thank you Daniel for all your hard work and dedication to get us back on the road with new tires! We really appreciate everything you did to accommodate our situation. Daniel was extremely caring and genuine through the whole process. The Discount Tire team worked hard & fast to get us serviced and went above and beyond for us. Price matched too! We will be back again! read more

Juan made my experience enjoyable and he was very helpful. He answered all my questions and was thorough. He was also able to get me a great price. Juan was also able to get me a used tire which blessed me. May God bless this location. Thanks Juan! read more

This team went over and above on a Saturday afternoon at 3:00 to get my tire replaced after running over a screw on I45!!! Greg the service provider located the correct tire at the warehouse that had officially closed at 2 and the manager went himself to pick up the tire. I was back on the road at 5:30 (they close at 5). Thank you Greg and Discount Tire Team!!! read more

Another great trip for great service. Went for a tire change as mine had a flat . Was immediately attended to the moment I parked. No fluff straight to the point , set expectations for the time to fix and delivered 15 mins earlier than the set time. Always a pleasant experience whenever I go there. They don't sell you stuff unnecessarily are professional and very efficient . On my thing is they didn't have water or coffee this time around , and there aren't many places you can go to while your car is being fixed unless you have a ride . The efficiency and proficiency makes up for it . read more

I had a nail in a tire that I did not buy at Discount Tire. When I took it to Discount Tire, I was greeted quickly and thought they were very busy that day, they handled my repair request as soon as they could. And they did not charge me a penny. I have been buying tires and doing business with this store for over 30 years. And every time I have gotten the very best service anyone could ask for and have never been charged for removing nails from my tires or minor repairs of any type. Plus, when I've purchased new tires, I have always been given a great price. This store rocks! Thanks Discount Tire! I have always, and will continue to recommend you to everyone I know. read more

I had an appointment and prepaid for my tires. I was early for the appointment and arrived when they were just opening. I waited over an hour before they even started my tires even though the useless "tracker" they texted said my car was in the bay and would be done by a time that was an hour past already. Super slow and frustrating experience. read more

I have gone to this Discount Tire twice and have had a fabulous experience both times. Going to a car/tire shop as a young woman is very intimidating and scary at times. However, I have felt at ease going to this location alone. The staff is very cordial and informative. Will be returning for all future visits! read more

They took care of business. I went in to get all my tires replaced and on small budget. Isaac showed me prices for all the tires that fit my car, with the warranty and help me stay within my budget. That was truly a blessing. Thanks to everyone at Discount Tires for making this transaction go smoothly. ~Merry Christmas read more

The spokesman I spoke to was reluctant to help once I mentioned my boyfriend. Every chance he got, he would mention "but don't you have a boyfriend" or "isn't that what your boyfriend is for". Hence the low rating. Otherwise, they changed out my spare in 30 minutes which would've been 3 stars. read more

Terrible service I never go back to this location. I have waiting 4 day for replacement and I guess when get my tire they never call me back I have to call and get a bad experience. Poor service read more

Javier helped me out so much today. Got everything taken care of. I can't thank you enough.

This was a quick trip in and out. Busy little spot off the highway, easy access as I was headed out of town and wanted my tires checked. Took maybe 5 mins and he pulled my car in and done in another 5 minutes. I love the fact that he told me my tread was low and filled up my tire pressure without trying to sell me anything. I did get a quote on new tires and will probably go back here when I'm ready to purchase just because he wasn't pushy. read more

Discount Tire - Not busy !!! This never happens to me lol - Tires Near Me - Houston, Texas

Gave a thumbs down on value. Not their fault as prices have skyrocketed. Due to oil, gas and especially diesel prices. Gary was extremely helpful and accommodating. He was helpful above and beyond what was required. Will return because of the high service level and politeness of the whole team. read more

Keith the store manger should not be a manger he should be fired! I was trying to warranty on my trailer tires one of the employees was helping me out all of sudden the store manager Called the employee telling him that he can't sell me the warranty for my tires and he couldn't even give me a reason and he hide in the office like a little baby like what a loser he should be fired the store manger read more

Had a nail in my tire during rush hour on 45! Javier answered the phone promptly and Juan took care of me setting up account. Looking forward to buying wiper blades there next time! Good service with in a relatively short amount of time :) read more

Big thank you to Javier! Yesterday, only came to get air in the tire. The tire had a nail in it, and all 4 tire were actually really old and needing replacement. This was a unexpected expense due to a nail in tire. Had a budget and Javier was able to recommend and install 4 new tires all within budget. Thank you so much! Amazing customer service! read more

Discount Tire - Tire Diagram: "Life Of A Tire" - Tires Near Me - Houston, Texas

Holy moly!!! These folks are quick!! Well oiled machine!! And they were all soooo polite and helpful :):):) 3 thumbs up!!

Nothing but issues with these guys the were real clueless they tried to tell me it was my fault that my tire was bad , (typical red flag) to not come back to this location....I paid for my tire with the intention on them calling when it came in and they didn't and then when I did call back on the way there they said it was in( never called) and they did not know I paid already (worst customer service) read more

This place is awesome! We took our 4 year old with us to get our tires changed....... so we were gambling with the fact that if the service is not fast everyone loses. Let me tell you they did not disappoint! Gray helped us get a new set of tires, explained warranties and had our tires replaced in no time!! I cannot stress enough how seamless the entire process was. Great tire selection and prices. Fantastic employees and service. Speedy and thorough processes. An overall easy as pie experience. If you need a new set of shoes for baby come here! read more

I've been in line for 15 minutes waiting to check in for my appointment while they spend 10 minutes trying to upsell each customer ahead of me. Other locations (e.g. Southwest Fwy.) are smart and have a separate line for customer appointments. Not so much at this location. Short staffed because of the Holiday. My fault for waiting until Memorial Day weekend to take care of it. Finally the woman in front of me spoke up and said I had an appointment, thank you! Then she had to shoot off her big mouth in a nasty uncalled for way. There's no accounting for how people see fit to treat total strangers. read more

I always feel robbed when I leave a tire shop but this time I didn't mind so much! Went in on Friday afternoon for an estimate and came out with two new tires. The salesguy was terrific. Very friendly and informative. It was also super quick - normally it seems to take forever but this time, I was in and out in less than 45 min. They did everything - new tires on, checked air pressure on old tires and the guy that drove my car around answered a few more questions for me. He also explained everything they did on the car which I totally appreciated. I normally get my tires at Discount, and this experience only reinforced why I keep going back. (My guy said they were nice to me bc I'm a pretty girl (2 pts for him) but I noticed they were pretty friendly with everyone there) BTW - they do free tire checks - air them up and all. read more

arrived at this location around 5pm on a Friday afternoon. employees and managers were courteous, friendly and helpful. they even opened the door for me as I was walking up. service was helpful and quick. inspected and fixed my tire problem quickly. I was in and out within 35 minutes on a friday. quickest service I've experienced at any discount location. read more

no one there to help!! bad service!! no discount here wanted $1,300 for 4 tires. do not go to this location bad bad service

Richard is the man, I came in and he got me set up. I came in for low pressure on two tires, and he let me know my rear ties weren't good. I can't lie I wasn't extremely happy with the news and i was being an ass but he put things in perspective in the most respectful manner and with a great attitude i couldn't help but feel like a dick. I took his recommendation and got a rotation and purchased two new tires. I appreciate the great service Richard!! read more

The service that I received today was very good and good customer service Juan went above and beyond to help me with my truck. He was very concern about my safety as far as me trying to drive my vehicle away knowing that it wasn't safe for me to drive home. He took care of the problem for me without any hesitation and I would like to say to you Juan thank you so much for all your help. Ms. Harris . Much read more

Amazing customer service!!!! I'm in awe of the kindness and compassion!!im so glad I chose this tire store. I am forever a customer. read more

Discount Tire - Tires Near Me - Houston, Texas

I waited in line for tire pressure check with multiple other vehicles for about 30mins without anyone coming to check any of vehicles in the long line of about 15 vehicles called the store spoke the manager to let him know what's going on and still another 10mins passed for someone to actually come out read more

The service was excellent!! Was in and out pretty quick..i just wish they more choices when it came to tires..it seems the only tires available for my car were the more expensive ones.. read more

Discount Tire - Tires Near Me - Houston, Texas

Came here a few years ago, not sure how I hadn't yelped about it! Customer service at its' best!!! Audi dealership was charging me an arm and a leg (after they kept my car for days without a response) and wanted me to get two new wheels and tires. I had my car towed from Audi to Discount. The manager paid for the tow truck (as it had to be paid cash and I was at work) and charged it to my bill. He also fixed my wheels for free (or a low low cost, don't remember correctly) all this in one day. I never expected such great service from a retail chain shop but I'm so grateful for it all. My point is, he went above and beyond for my service and that is worth a million bucks to me. I sent him a gift card later as a token of appreciation. read more

The employees st North 45/Tidwell are very nice & helpful; however, they missed diagnosed my tire (air pressure censor) the first time so I had to come back and ending up replace 2 new tires! read more

I can't say anything bad, the price was good, and they do a great job with tires. My problem was stopping to get a free tire rotation in order to keep the warranty. They don't do anything else. I just didn't have time to stop for a rotation for 6 month and my warranty was void. I drive 8k miles in that time. I would not recommend them unless you have the time to make a special trip for a rotation, while stopping elsewhere to get an oil change. read more