I called in and made an appointment for an alignment with a very nice + helpful guy on the phone. Went in, Checked in with the very nice, who I assume is the manager. ??? He said it would be about an hour + a half......... A long time, but, I was in no rush, + ok with it. It was a Very Hot day + they were Extremely busy, so, I took/take that into account. No big deal. They had me in + out in less than an hour. From the phone call, to check in, to questions to the technician, + to check out/payment, they were, ALL, Very nice, Very Professional, + Very Helpful. The price was good too. I Appreciate ALL of that. I plan on going back when I need something else, + hope I will be just as pleased. Thank you ALL. And have a good one read more

I made an appointment for tire inspection and rotation and they were so quick. Was there at 8:15a and it was pretty busy (5 others waiting) and was out at 8:38a!! Why yes, I think I will be coming back here in the future. read more

Discount Tire - Outside waiting area - Tires Near Me - La Mesa, California

I had a negative issue with an employee here. The manager Michael handled it like an absolute champ. I was rude to him over the phone, truth be told. He didn't take it personal. He listened, empathized and made it right. I was impressed. I also feel like a jerk. I'm sorry for my piss poor attitude! THANK YOU MICHAEL!! read more

Had a slow leak in a tire and they fixed it for free in under 45 minutes with an appointment

I spent my life (47 years) in the auto business starting as a technician moving to shop Forman, service writer and then to a service manager in Volkswagen. Became a field representative and sat on the US Service Council board & the World service counsel /advisory group. As dealers and techs came and went mostly because of but/sale franchises or better pay, I always noticed and mentioned in meetings the streamline & organized operations at Discount Tire and usually fell on deaf ears. I've been retired now for 10 years and I get (as I knew) faster service & cheaper at Discount Tire than I would for tire ls at the dealers. Such a huge market and back when I was in the thought was "quick service oil changes" and once you had them in the store they'd buy from the first person who showed them tire issues. Never happened on a large percentage basis & the quick LOF doesn't really exist anymore in the way they expected. Shame on the missed opportunity & profits. read more

Always work as fast they can. Always friendly and accommodating. I've never had any issues with them. Also, highly recommend getting the insurance on your tires. Only $12-$15 per tire. Super worth it read more

the service by Willie was excellent. he was so nice and thoughtful and has great energy. I appreciate him a lot. thank you!!

I had a great experience here. The staff were all very professional and polite. You can tell that they are well trained and managed. The wait was quick, and the tire warranty definitely paid off! read more

These guys are legit. You don't find the service like This these days anymore. They back up everything they sell. They know their product. Justin & Ricardo, super helpful . I bring all my family vehicles here. I always have and I always well. read more

Go to discount if you like getting the runaround, that was my experience. They need to do better. I was told a tire had to be ordered, I was told 2 days. I went down there and the tire was not there. I call 2 days later, they said it was going to be 2-3 more days. I'm still waiting. Dissatisfaction 1 Satisfaction 0 read more

Got my tires inflated, rotated, and balanced all for under $50! Scheduling online was the way to go and I only waited for about 15-20 minutes. The guys there are great and super helpful. Will definitely be going again in the future. read more

Discount tires is where it's at. I have to say: good business, good customer service, good prices, organized, if you get a nail and the tire is patchable they fix it for free! I mean I love it. Just don't have a complaint. This is always my go to for tires and service. Truly the definition of running a business the right way with good people. read more

Just got all four tires replaced at this location. They were able to give me a quote over the phone which was super convenient. The service advisor was kind and quick. Would definitely come back again! read more

Roman was super nice and helpful! It was very busy Monday evening and he was super calm and willing to help us and answer our questions. Although it was a little chaotic and other customers seemed frustrated, Roman kept his demeanor calm and had a smile on his face while helping us! Thank you discount tire !! read more

This location has been here a long time. Surprised when I tried to check in and it wasn't already on Yelp. Every time myself or any of my family members come here we receive excellent service. Check in is fast, friendly and smooth. Prices are reasonable and they really do back up their products. Anytime I get a nail or screw in my tire I come here and they fix it for free, no questions asked. Just a "no problem mama. We'll get you taken care of." read more

Worst discount tire I have ever been in. I stood in line for 20 minutes. Not a hello, be with you in a minute. Nothing. I just walked out and I think they were happy. Went to Santee discount tire and the experience was outstanding. This store needs new management read more

Thankful for this store. Not all stores are the same. In this day and age of a struggling economy, everyone's looking to make an extra $, but not this store, not today, not with me. They patched up my tire and got me back rolling...free! Satisfied! I'd rather return to this store when I need new tires because of today. read more

Great costumer service and prices! I was able to get great tires for an amazing price. This location has definitely been one of the best ones I've visited. read more

I went everywhere the dealership as well as other shops all sent me in the wrong direction for a Tire sensor ! Months of me thinking I will never get it fixed . I went to several places at the End of the day ended up here spoke to John he is amazing the best he is the most Honest person in this industry ! I never leave reviews but if you need Tires or sensors or just show up he will assist with Integrity.. John thank you , I felt like family you ! You have me for life my friend ... read more

I had a great experience here. They have a separate "check air" area. So, I was in and out in 10 minutes. Good resource with the changing weather. Found out they also rotate tires for FREE! I was really stoked about that. I'll be back for sure. They recommended an appointment for that service. They only do tire services, nothing else. Great place. Hard to see when pulling out, because of the curve in the street, so be careful pulling out of the lot. read more

After waiting over 20 minutes to get my tire pressure check I ended up just going to the gas station on the corner. I understand they might be under staffed but there was a lack of communication, well actually no communication at all in regards to the line for getting an air check. I'm pretty patient but 20 minutes is a long time to be sitting without anyone coming over just to rreassure you that they will be with you shortly. I'm not sure I will purchase my next set of tires from Discount, I feel like the service has really gone downhill sadly and the price of tires has increased. read more

(No) Discount Tire is going down hill. The people there are usually pretty nice but Justin in La Mesa is a tool with 0 service skills, problem solving, or personality. There's definitely no discount on their tires as they're more expensive than most and will use any excuse to avoid replacing tires under warranty. More and more customers will be taking their business to Costco or other places that offer better pricing, quality service, and alignment services as well. Most people are only using (No) Discount Tire for their free air checks now. read more

My first time here at this location, Ricky/Ricardo was able to approach me when I arrived for tire service. He has the professional ability to approach customers and is respectful in many ways. This guy is a legit employee with pride in his work. I recommend him for upward promotion to supervisor. Thanks, Ricky! read more

Terrible customer service and worse quality of work. They put on two new tires for a good price but ruined my lug bolts, forced me to buy new ones and put them on with an impact cross threaded and stripped the threads. Now I have to replace more parts. The things they have broken cost me more than the tires. What's worse is if they rounded the lug-nuts they could not tighten them to the correct torque they didn't say anything just let me drive away in a very unsafe vehicle because of their negligence and lack of care for my vehicle. Do not take your car here!! They do not care if your vehicle is unsafe!! read more

Discount Tire - Stripped threads - Tires Near Me - La Mesa, California

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Outstanding service. I purchased my tires from Discount Tire about 10 months ago. Recently I had a slow leak in one of my tires. I contacted Discount Tire and they fixed my leak and had me going again in no time. Best yet there was no charge. The La Mesa store's staff is top of the line. They are professional, friendly, very knowledgeable and they get you in and out quickly. I will use Discount Tire for all my vehicles tire needs. read more

I had a recent scare running over some thing in the road and had amazing customer service on the phone by Mike when obtaining directions there as well as phenomenal service by Justin, who took the time to expeditiously check all my tires and ensure I was safe and good to go. The problem was solved immediately, and it was a great experience again a special thank you to Justin for going above and beyond to help me read more

Today was a rare bad day at Discount Tire. My friend bought tires here two years ago. Paid the fee that pays for free flat repair and tire rotation and balancing so not really free. Tire rotation is something that's not on her to do list so it hadn't been done in a couple years. Consequently her front tires on her front wheel drive car have worn faster than the rears. A couple months ago her front passenger tire was low so she went to Discount. They put air in the tire and sent her on her way. So every two weeks when that same tire was low she would go back to Discount. They kept telling her not to worry, would put air in the tire and send her on her way. Last week Discout told her she needed new tires. They were cracking they said. Well last night she went out to find the tire 80% flat so she took it to Discount. I will stop now and add this. Discount has always been good to me. Of course they suggest I think about getting new tires when I still have 30% tread left. I say no. They like to point out random cracks to try and get me to buy new tires when I don't need them. I just say no and they back off. They went down the same path with my friend so she came and got me. I took a look at her tires. They looked fine. No cracks. The one tire was obviously going flat. I told the service guy I wanted the flat tire fixed and the tires rotated. After the service guy did his inspection he recommended no rotation. I said yes rotate. I want the back tires with more tread on the front. He said you want those tires in the back so you don't spin out in the rain. What? Some truth to his story. I said I want more tread on the front for better steering and even wear. So they listened. Found a nail in the flat tire. Fixed that. Rotated the tires as I asked. Here is the deal. When my friend, a woman, first brought her car in with a low tire Discount should have checked it for a nail at that time. Instead they let her drive with a compromised tire for two months. Discount never recommended a rotation also. The takeaway this time. Discount seems to be avoiding performing the tire maintenance we pay for. They should be proactive to extend the life of our tires, which we pay handsomely for. By ignoring maintenance red flags they do the opposite, which shortens the life of our tires. They lied about cracks. Their goal. Convince the customer to buy new tires before they need them. Lie if you have to. Make up stuff. Granted not all Discount guys lie but there seems to be more pressure these days to force the issue, Borderline predatory. This is a PSA for all Discount customers. Be aware the air station is for the most part an opportunity for a Discount guy to sell you tires you don't need. While they should be checking for nails and recommending rotation they do not, resulting in premature tire wear and increased new tire sales. You have been warned. read more

Don't waste your time making an appointment. You will still have to wait for people making line. Or people picking up their cars.

I have been coming to Discount Tire for several years now and could not be happier. Everyone is always so friendly and I love that I can stop by anytime to get air in my tires. I had an appointment this morning to get a set of new tires and was in and out within 30 minutes. Eduardo helped me find the right tires and was so helpful and personable. I never feel that they are pushy or try to sell you things you don't need, and when I have needed replacement tires in the past they try to find me the best deal. I will continue recommending Discount Tire! read more

Absolute rip offs I came in to fill my tire up and maybe get a possible slow leak fixed and they tell me I need to get three new tires, including the one that I just bought two weeks ago read more

absolutely horrible and poor customer service. came in to buy an entire set of new tires, knew exactly what i wanted. first spoke to ricky who was incredibly kind and respectful. dealt with michael next who was rude, condescending, and added a $120 extended warranty without informing me of doing so. was told by ricky that i could use my fathers military discount if i provided a photo of his id as he was working away and this was his car. michael stepped in and refused to do so. then, within 24 hours, one of the tire popped and they are refusing to swap it out for free and are charging us $50. i only drove home with these tires. never coming here again. this is a nightmare to deal with. Update: Went to the Santee location where honored the military discount, gave me my money back for it and took care of the tpms sensor that the technician had improperly put on at no cost. Santee location will take care of you better. read more

Discount Tire - flat - Tires Near Me - La Mesa, California

Great place. Nice employees take care of you in a timely matter I will bring going back there again.

Helpful from the start. I showed up close to closing because I was worried to drive my car back home due to a leak in the tire. They stayed late, past closing, to look at my car and patch the hole for me. Not many places would do that for someone. I'm very thankful they treated me with such kindness and made sure my car was safe to drive home. Great customer service, kind employees, and super attentive to every customer. I Wish this shop was in the city I live in. I highly recommend contacting and utilizing Discount Tire. read more

When I arrived @ Discount Tire-La Mesa with what I'd been told was likely an irreparable hole or two in one of my tires, I fully expected to have to purchase four new tires for my 4WD SUV. I also had suspect tire pressure sensors that needed to be assessed and, as my car was ~13 yo with ~ 180,000 miles on it, I expected to have to replace those as well. So I was expecting to pay ~ $1300. or more OTD. I was reassured by Luis, the service advisor, that we'd essentially deal with each issue as it came, and I was told to expect the work to be completed ~ an hour and a half after I got there. ~ 20' later, Luis told me the hole was in fact reparable and that the tire pressure sensors were all good as well. So, 40' total after I arrived, I was informed that all work was completed, all of my tires were fine and should last another 15-20,000 miles, that they also rotated all my tires and checked their pressure as well, and that my bill totaled exactly $0.00! Walking in expecting $1300. in new tires and repairs, but leaving with a still-good set of tires and tire pressure sensors and owing nothing was a wonderful way to end my day! Note that I've used DT-LM before for tire purchases and repairs and their service and help is consistently good. I strongly recommend the service and quick work of the service advisors and technicians at Discount Tire-La Mesa. read more

I've never wrote a review before but I had a really good experience here. Ricky was super nice and personable and helped me out with tires that I don't have much knowledge on. He didn't make me feel stupid or ignorant for not knowing much on tires which a lot of other places do etc. Anyways thanks for helping me:) read more

Excellent customer service! I made an appointment and it went great. I am very happy to have found them.

I have been bringing my car to discount tires and have never had an issue. Always great service and very polite. If you have a tire leak, take your car to Discount tire. They will fix you tire for free or if your tire i not fixable they will recommend and sell you a tire. read more

I had to give my son a ride to Discount Tire as he had a bent rim and needed a new rim and tire for his Scion. He had called the Santee location but they were too busy to help us on a Saturday afternoon. However the La Mesa location said they could help us. They helped us right away, took the old rim and tire out of my car to get something from it( I forgot what it's called) and we waited maybe 15 minutes until the new tire and rim and the old were rolled out and into my car. They also referred my son to someone who could possibly unbend the old rim som he could use it as his spare. Very friendly, helpful service and quick, which was very unexpected for a Saturday afternoon. read more

I have been buying tires here for years. This has nothing to do with pricing. It has to do with outright LYING. I understand they sometimes get behind, but that's different from LYING. Yesterday, I arrived at 2:04 PM to have a flat fixed. I was told it would take less than an hour. I was then informed the tire could not be fixed, so I bought four new tires and was assured it would still take less than an hour. The text they sent me said it would be done by 3:06. At 3:10, I made an inquiry and he promised it would be done in forty-five minutes. I had already told them (at 2:04) if it would take longer than an hour, I would have my wife pick me up. He assured me one hour or less. I finally got my car just before five o'clock. As I was leaving, a manager apologized to me and admitted he heard the employee tell me forty-five minutes when he knew it would be two hours. This was not a misunderstanding - it was outright LYING to a loyal customer. COSTCO from now on. read more

This discount tire has the absolute worst customer service of any discount tire I have ever been to. My business owns a fleet of 11 trucks and trailers, and La Mesa discount tire will get no future business from me. My tire is low and I need air before I get on the freeway. I bought my tires at discount tire and stopped here to get them to fill the low tire. I waited at the spot designated to get air for 20 minutes. Multiple Discount tire employees just walked right past me holding their head down. No one here would speak to me much less help me. I had three other cars in line waiting for air behind me. After 20 minutes I drove away. I'll head to Santee where they are much more customer service friendly. read more