It's a bit strange how everyone in the store has a "nail in the sidewall"...they pulled this crap on me at the marble falls location and I said no thanks. Figured lubbock would have some more honest workers. Apparently not. Well...at the very least they couldn't pull that one over on me and I got what I needed. Feel sorry for the other suckers. Too bad there isn't really any other option for cheap tires and free flat fixes. read more

Do not buy their insurance !!!!! I bought it on 4 bfg tires and when one has a problem they won't fix or replace it. The receipt says for life of the tire and they're saying bc it's more than 5 years old they can't do anything for me. It's still got about 50-60% tread on it and they will not do anything. It's expensive and they don't stand behind it at all. Thanks discount! Their tires and prices are fair though so that's why 2 stars. read more

We've been there several times and have experienced consistent disappointing service but this last time will be our last attempt to get tire service. This is the worst tire service in Lubbock. My wife took her car with a low tire to get fixed. The tech said they can't take off the wheel without the key. They where the only tire service that has ever worked on these wheels/tires so the last time we had service they never gave the key back. They couldn't find one to fix flat and never offered to order a replacement. My wife explained her frustration and said at least air up the tire and I'll go somewhere else. They said they did. She left and the tire was still low, they didn't even add air. Very unprofessional service. We will never go back! read more

Awesome service! They went above and beyond. You can tell that Mike, the manager, has a focus on customer service and satisfaction. Thanks Discount Tire. The prices were the best around and installation was great. You should expect to spend a little time there, (about 45 minutes) but they'll do the job right. read more

This is absolutely the WORST store in Texas. Every single time I go here I leave mad. The Lie every time about pricing. Get it on paper before you agree. My $30 dollar farm trailer tire was $54 and they guaranteed the price to beat Walmart. Scammers that Do Not Care. I hate this location and I advise any and everyone to go to the Ave. Q location, they make the screwing=g feel acceptable. read more

I went by to get my air pressure checked. Left with a mess! They didn't check my air pressure. I had to ask again at the end and they said they had done it, but when they checked, they hadn't! They sold me a tire and told me I needed 3, and due to cupping, I decided to wait on 2. They initially told me the cupped tires should remain on the back, but when they were finished w/ the car, the cupped tires were on the front & the guy told me the worse tires should be on the front...on a front wheel drive vehicle. I got in and left, as they were closing and the sound was awful! I have since looked it up online and you never do that. I'm so angry. Never again! read more

Worst costumer service. I was promised to have the tires with in the hour and ended up waiting 1.5 before they even pulled my truck in. They managed to change the tires on a different car that arrived 20 minutes after me. Do yourself a favor and stick to SAMs club. read more

I came in for a simple quote for a new set of tires. Upon inspection, the clerk notices that two of my tires had been mounted on the wrong wheels, which happened at another discount tire store a few months earlier. They proceed to tell me that I now have so little tread that they will will not fix the mistake. The manager told me it was not his problem to fix the mistake and told me to go back to the other store. By now, it was 6:00 and closing time, so I reluctantly asked him to call the other store for me to allow time to get there. He replies that the phones were down across the entire company and snickers behind my back as I unhappily leave. I also notice that the quote I was given was inflated when compared to the other location's price. Don't go to this location unless you want to pay more for less-than-professional service. read more

if there is anything less than a star I would give to this store because they are so thursty about money and liar to me about my car tires because they want me to replace all of them. Don't trus this store what they say about your vehicle tires, go to RICK'S TIRE on Slide Rd. read more

Due to all the negative things I hear about car shops in Lubbock, I had terrible expectations about this place, but I needed a new set of tires and they were right down the street. Thankfully, there is a good group of people working there (at least at the moment - I don't know what turnover is like) who helped me change my mind and have a positive experience. As soon as I pulled in and parked, someone was at my door ready to help me. That surprised me. Then we went in and he immediately asked me how much I wanted to spend on tires - I took that as a bad thing but that was just kind of rude on my part. It turns out I don't know much about tires but the staff member was very understanding and even tolerated my distrust really well. He was extremely professional with me and even though he could have been a jerk to me based on some of my pessimistic comments, he kept being patient, polite and professional. He totally tore my walls down by asking about my children so we got along well after that. We talked through several options and he even waited patiently while I had a friend research some reviews on the tires he was trying to sell me. We looked at tires only in my price range. I thought he might try to upsell me when he found out they only had 3 of the tires I decided to buy. However another pleasant surprise happened when another staff member approached and asked if he could help (I think he could sense I was being a difficult customer). When he found out they were short on the tires I wanted, he called another staff member who was at another one of their locations to pick up the tire from that store and bring it to our location. I had offered to go get it but that was really great service for them to do that. As I waited to get the tires put on, the guy who assisted me also helped me with my keys that I could not put away because I was bottle-feeding my baby. He offered to put them in my purse for me. How's that for going above and beyond? It did not take very long to get the tires on and the warranty I purchased is excellent. I am obviously difficult to please but am satisfied with this service. I highly recommend this place and hope that everyone else has just as great of an experience as I did. read more

I recently was in to purchase all new tires for my car due to an unexpected flat. I went in and was greeted nicely but unfortunately it went down hill from there... They told me the least expensive tires I could get for my car were $699. I knew this wasn't the case due to a previous phone call and previous experience purchasing tires. When I expressed this they informed me that that was all they had and anything else would have to be from a location. They really played up how of an inconvenience it was and that I should just go ahead and pay for the overly priced tires. I told them thank you for your time and tried to leave. They then told me they could price match any tire. I gave them the tire and the price I was given and waited for them to figure it out. All the while I was told how I should just invest in the original tires because that would be better I asked if there would be any issues getting the tires and they said no... Right before checking out they told me I would have to wait a few hours to get the tires from another store since I chose other tires. I told them that I couldn't wait and was going to another store. They responded by blaming me for not buying the expensive tires. They told me they could have helped me if I would have just told them what I wanted, which I did. They gave me the whole guilt trip. Even being a confrontational person it still took me 15 mins to leave the store. I am very disappointed with my experience here this time around. I wasted 2 hours in this store dealing with an employee who only cared about how much money I spent. read more