This place is awesome. My husband and I live in Chicago but came to Naperville for a funeral. On the way back from the funeral our low pressure light came on. We just happened to be driving by this place and stopped in hoping to get our tire checked out. It was a busy Saturday afternoon, but the staff was extremely kind and saw our car right away. They were able to repair and not charge for a brand new tire. Here's the kicker. They didn't even charge for the repair. No upsell, and it was free? Great to be around honest hard workers. It really made our day, and if we ever need new tires/car work, we would go to this place just to give them our business. Highly recommend. read more

The staff at Discount Tire on Fort Hill are awesome! It's a busy location but they take the time to explain your tire needs and provide recommendations in several price ranges. Extremely professional and knowledgeable. Brad is a rock star! We are customers for life! read more

I brought my vehicle to the Naperville location on 9-4-2019 for new tires and had a wonderful experience. The staff was extremely knowledgable, friendly, explained everything in terms I understood, clean facility, AND had my car ready at the exact time they estimated. Couldn't be happy. Discount Tire was recommended to me by my two sisters, brother, a neighbor and a friend. They have become our family go-to tire place! read more

Today our car got a flat tire and needed to have it fixed right away. I thought about this store which I had passed by many times, and my husband and I drove in about 10 minutes before closing. One of the staff checked the tire and soon found out the hole. We were thinking about replacing it with a new one but they repaired it in a moment and just said, "You're all set!" When I asked about the payment, I was SO amazed to hear them say "It's free!" Can't express how deeply grateful we were. Since my last experience of tire exchange at a nearby shop was not really a pleasant one, I could hardly believe it. We'll definitely come back right here to get our next tires. read more

I am unfortunately very disappointed with the customer service and the lack of honesty that the employees provided. I ordered tires to be installed today and was told to call and check in after leaving work. Bill told me to arrive between 3:30 and 4 pm to get started. Upon arrival at 3:34, Katie (assistant manager) told me she didn't know why Bill told me to arrive so early, as they would not be able to get me in until 5 pm. After learning that they wanted me earlier just to sit and wait with nothing being done, I left and returned at 4:50 because Katie told me to come back at 5 and I wanted to be early just in case. When I arrived for a second time, I spoke with a gentleman that told me I wasn't going to be able to have my car started on till 6pm, yet the confirmation text that was addressed by Katie said I should be done by 6 pm. The gentleman and I never seemed to be on the same page, so I walked away as I was not going to be pushed back for a second time. As I left, I called the store to leave a review for a manager regarding their customer service. Katie answered the phone and said the manager was unavailable, yet she said that she is a manager that can help me. I questioned how she is a manager if she said that the manager is busy. She then corrected herself and stated she is an assistant manager. Employees should never lie about their titles. Overall, I told them I hope they don't treat all customers like this. Obviously, timing is subjective, especially with car maintenance, but that needs to be addressed at the start instead of wasting people's time.  I acknowledged that they are a busy, high-volume store, but you can't give customers time frames and keep pushing them back. It is always best to be upfront and transparent. A company needs to have people start with honesty as soon as a customer inquires. Having people come back not only delays the process for the customer, but leaves a taste of distrust. These types of employees can become great just by being honest. It requires no additional effort. While I, one customer, may not matter to Discount Tires on a national, even local level, I will gladly purchase my $1,200 tires elsewhere. read more

My 76 YO Mom came here to have Snow tires put on here brand new black Mercedes Benz. She worked her whole life as a teacher and finally got the car of her dreams, which was a sacrifice for her. Well after putting the incorrect size tires on her car, they told her they had a hard getting the new tires on. I asked her when she told me to look for rim damage and sure as heck there was very specific tooling damage to one of the $500 rims. We went in the next day and the Manager tried to tell us this was her fault she damaged the rim prior to them working on it. The car had 1100 miles on it. The damage was so direct that there was no way it was "curb rash" as they claimed. They refused to do anything and my Mom has been a long time customer. Don't trust this place and the shady management. Make sure you do a walk around with them confirming the condition of your wheels before these butchers touch your vehicle. They charged her $2000 for the tires and damaged her rim which they refused to accept responsibility for. This happened a while ago 1 year+, I just had to let everyone know now do not do business here. After 3 years now with the vehicle that is still the only damage to the rims. My Mom was not at fault here, shame on you Discount Tire. read more

These guys are amazing. They are like a well oiled machine and extremely professional and courteous! They have been bombarded with the cold weather working long days but they never lose their cool even when the customers are not polite. I had a tire issue and they made me an appointment for the next day as I couldn't leave my car with them that current day. My appointment was for 4:00 and they pulled my car in at 4:02 even though they were extremely busy they met the appointment commitment. My tire was punctured they fixed it handed me my tire locks so I would know I had them all and all this for no charge. I have been coming to this location for years and they are still top team! I highly recommend this site and all whole team. Even when just getting air in my tires they are always professional and courteous! read more

They did a great job on my vehicle and got me out quickly. Was mounting a second set of wheels with different lugs and everything came back perfect. Great team at this location, will definitely go back and recommend to friends. read more

Easy in and out,....no hassles Just needed to get one new tire, looked up who carried my brand and size, DT was cheaper than NTB, Sears and the others, they had it in stock, drove over, in and out in less than 45 minutes. Had looked up price online and it was same price in store, no hard upsell on warranties or the like. friendly staff and no BS. Highly recommend and will be going back. read more

Work with STEVE! first time here: And was going to leave because the employee that was helping me was treating me as if I was doing something wrong in asking to price match another location. I didn't appreciate him talking to me the way he did and told him not to bother in continuing the order. Before leaving I asked to speak to the manager just to let him know why I was taking my business elsewhere... long story short, Steve was extremely helpful and talked me into staying and assured me that I would receive the best Service. He also gave me the best price for my Michelin Premier All Season tires. I will continue to do business with this location because of him. Thank you, Steve! (Only four stars because of the other employee) read more

PLEASE READ - HORRIBLE AND UNSAFE BUSINESS PRACTICE After having my 2011 Touareg at VW in Naperville for an oil change service and them inspecting my front passenger side tire for a slow leak as it was not holding air over a few day period, they informed me that there was a small bit of corrosion on the lip of the wheel which was the culprit. I decided to call discount tire as I have been a returning customer of them for many years and have them fix it. VW advised it would be fixed by sanding out the corrosion, then buffing and resealing the tire/rim. Discount Tire stated THAT it was not a permanent fix and would last maybe 2 days or 2 months and that I should get the wheel sent out to get refinished (more $ for them). Dropped the car off at Discount Tire, they said 2 hours and it will be done as they were super busy - that's fine I work across the street. 3 hours later, no call - So I called them - "oh yah, cars been done for a while now, you're all set to go." Great, 5 hours later, pressure in the tire went from 33psi down to 2. CLEARLY PROBLEM NOT FIXED. Didn't have time to go back in there so I was having to fill up the tire daily. Week and a half later I decided to NOT go back to Discount Tire and take it back to VW Naperville instead. Dropped off the car, 2 hours later, picked it up. VW service technician stated THE CORROSION HAD NEVER EVEN BEEN TOUCHED, THE WHEEL WAS NEVER SANDED DOWN, NO SIGN OF SEALANT INSIDE THE RIM, AND LOOK LIKE THE TIRE HAD NEVER BEEN DISMOUNTED FROM THE RIM TO BEGIN WITH - INSIDE WHEEL/TIRE WAS STILL DIRTY. NOW, I am never one to write reviews on business unless they are positive (this is my first review). Discount Tire tried scamming me into paying to get my wheel sent out, more money for them. Kuddos to you guys. What gets me the most here is that you sent me on my way with a tire that was never fixed, EXTREMELY UNSAFE to drive on in my opinion. What if the tire blew out or went flat on the interstate. Just so happens that this SUV if my fiances daily driver which CARRY'S AROUND OUR 9 MONTH OLD BABY. How the hell could you allow this to happen at your store. Did you not see the child seat in the back seat???? What kind of customer service is this. I WILL NEVER BUY ANOTHER SET OF TIRES OR GIVE YOU ANY $$ IN THE FUTURE. PEOPLE BEWARE! - NO SENSE OF SAFETY AT THIS STORE, JUST TRYING TO GET THE MOST 4 OUT OF PEOPLE FOR SIMPLE SERVICE. read more

Discount tire. 7/7/2020 roughly 10:30 am At the end of sale, I walked out of the store. Came back in and asked to have the rebate card. I was told that not all tires have a rebate, I had to speak facts that i have already researched before even coming to the store that day that the Goodyear Duratracs have the 100 dollar rebate. After 5 minutes he said oh yea, they do here ya go. Hate to think he was trying to keep it for himself...hmm. After driving home 80 miles. I realized they only had 32psi in the tires. Bad for the tires?? Excessive heat? Excessive wear??! He told me on numerous occasions that as soon as i drive off the property sale is final without warranty. Should I have checked the air pressure after backing out of the stall where the new tires were just inflated and installed? 275/65/R20 Goodyear Duratracs (10 ply tires) And these are professionals?? Won't be back and if/when I can figure out how to leave a public review I will let all future customers what to expect. read more

Always friendly and a convenient place to stop by to get a free air pressure check. Lifelong customer here...

Always great and prompt service, with courteous staff even though they're super busy. I have never gone wrong with them.

Great customer service and true professionalism. Highly recommend!! a business that knows how to earn repeat business. Thank you

I am very disappointed with the service. I went in to get winter tires and at the end they told me that my original tires are in the back of my car. However, when I get home, I noticed that they didnt do what they supposed to. I called the store, the customer service was not very friendly. He told me that I need to go get my tires soon. What the heck? You guys lied about already put the tires into my car and now I have to return to the store to get my tires back in this cold weather. What a waste of time. read more

Fast and very friendly, had a free tire check and a nail was found, they took care of it and I couldn't be any happier. When I need to get new tires, I will be coming back! read more

Love these guys! My tire sensor kept going off for low air, so I made an appointment online to get it checked out. The online appointment system was super easy to use. They got me right in when I showed up and I was in and out in under 30 minutes. In that time, they diagnosed the issue (there was a screw in my tire), repaired it, and sent me on my way. Since I bought my tires from them in the past, all of this was absolutely free! I could hardly believe it. On top of being conscious of my time and efficient, every person there is friendly and approachable. I never feel like they are going to use my lack of knowledge to their advantage. Thank you! read more

Always great service, helpful and friendly! Definitely make an appointment on their website- they are super busy because they are great at what they do. Love being able to have my air checked for free any time. They also tend to give you a basic checkup as they do this. I can also recommend their credit card. Very helpful (and reasonable) when purchasing all 4 tires at once. I have been helped by several staff members and the manager is excellent. They all seem to enjoy what they do. read more

I had an issue with my rebate and called the store to get the correct information. Tim went above and beyond to find the correct information and make sure that this certain glitch didn't happen again . Amazing customer service. read more

You can trust this team. It was a very cold snap Dec 2016. My low tire warning light went on so I filled them myself. Two days later the light came on again so I presumed a slow leak and the need to replace one or more tires. On a very busy morning and without a reservation this team took my car in for analysis, verified no physical tire damage, filled my tires and presented me with an invoice for $0.00. How often does that happen??? Bottom line, this team will not soak you, can be trusted and will get my tire business going forward. read more

Hands down the best tire and service shop in the western suburbs. The attention to detail is beyond expectations. Keep up the excellent work DT! read more

I am always amazed about the consistency of the service here, I don't think I will ever go anywhere else for tires, these guys are awesome. Well done!!!! read more

A HORRIBLE PLACE. Complete morons pushing off brand cheap tires. Would not recommend this place to anyone. Go to a reliable tire store and buy good quality tires, not discount tire garbage. read more

I spent $50 on getting a flat tire fixed. Since I go there regularly for the free air check (they're on my work commute) I just curiously asked how much they charge for a flat. They said $0 even if I didn't buy tires from them. The staff have always been pleasant and they quoted me $800 for all 4 new Michelin tires and the dealership quoted me $1200 for their own "preferred" brand. Needless to say, they won a customer for life and I fumed at my dealership for days. read more

I actually like this place. The prices are good, service is fast and people are friendly. I recently purchased a second set of tires. I had an appointment on a Friday afternoon, took time off from work, and brought the car in. The tires were installed in the hour or so estimated time. Unfortunately when I started the car Sunday morning the low pressure light was on. I checked all four tires - 2 @ 36psi, 1 @ 40psi, and 1 @ 26psi (should all be 36 psi). Discount Tire is not open Sunday so I went to a gas station and filled up the low tire. When I got home I sprayed soapy water on all the tires. The valve stem on the low tire bubbled immediately. I went on line and scheduled an appointment for Monday morning. I took a second day off of work on Monday to bring the car back in. The low tire light was on when I started the car Monday. They apologized and were able to fix the problem. They said that they originally did not replace the stem and should have. Huh? I thought I paid to have all of the valves replaced. What else didn't they do? It doesn't appear that all of the valves were replaced even the second time. Fortunately I was in town and able to bring it back in. If the car sat all day Sunday it would have been completely flat on Monday. Then what? I would have had to put on the spare and drive it in. Or my wife if I was out of town? It takes 10 seconds to spray soapy water on the valves so why don't they check for leaks when they install tires? Also, I will make sure they replace all of the valves and ask for the old parts next time, wherever I go. read more

I went in to have a slow leak in a tire plugged. I was called back by a technician who stated the tire had multiple nails and pieces of metal puncturing the tire and it was not repairable and asked me what type of tire I wanted to replace it. I told him to wait and I would come right back to look at the tire. When I arrived the manager told me that there were 5 nails in the tire and some pieces of metal. I asked to see the nails and the tire. He went into the shop and attempted to find the nails and tire. When he came back he told me there was one nail that actually punctured the tire and a few metal pieces that didn't puncture the tire. He told me that the tire could be fixed but he had already mounted a new tire (without my authorization) and asked me what I wanted to do. Needless to say, this is not how I conduct business and would not expect it from Discount Tire. I would up paying $65 dollars for the new tire when I should have left with a plug in the old tire (only 3 years old) Congratulations you sold a $65 dollar tire and lost a customer. I will be sure to share my story with my friends and business associates in the area. read more

I was recommended to come by from prior experience with wheel an tire purchases here I've been a loyal customer for at least Twelve years. The brand I've been using for wheels have been American Racing and Drag international. I work in the service industry for cars locally and I checked out a place locally but inside I remembered a friend who worked at Discount Tire who said check us out prior to going for tires or service I recalled that conversation just before I had committed to this tire selection and phenomenal price match I was able to get I also was told the product I ordered was made in USA that was a big compliment. I was told the tires were better and that the service agent at this location would have a better product available upon a special order and he would price match. I've never asked for that sort of offer or really recall the other person telling me they do it,I was totally surprised by this that's the gist of my first impression of this location. I'm highly satisfied and confident in the service here. Give yourself a chance and visit Discount Tire today. read more

Discount Tire - American Racing AR895 - Tires Near Me - Naperville, Illinois

Discount Tire has a lot of tires but simply does not have enough bays to perform the installation. I had one tire to mount on my car and the wait was 104 minutes. I ended up buying the tire and putting the wheel onto the car myself. When I bought the fl set of tires, it took 2 hrs for them to install it. The people are professional and knowledgable. The pricing on tires seems to be in line with competition (I compared to Costco). However, at the end of the day, who wants to sit around a tire tape for two hours. Plan on dropping your vehicle off! read more

Just got my tire repaired here today, and the service was wonderful. The guy, who helping me was knowledgeable and explained all of the questions I asked about tires very details. read more

I just needed to get my tires balanced. Was told an hour and a half wait. Ok, I thought worst case scenario, 2 hours. My car was only taken in after the 2 hour mark and delivered to me at 3 hour mark. THREE HOURS?!!!!! NO APOLOGY. Guess if you're not paying for service that day, your time is unimportant. (My tires were purchased at DT). read more

I use Discount Tire for many reasons but the number #1 reason is the customer service. The staff is so friendly and polite. They have free tire rotation, inspection and tire repair. They also will price match other tire store prices. With great service and a price match guarantee you really can't go wrong! All around the best tire shop I've ever used. read more

This place is awesome. My tire was borderline repairable, but they found a way. They didn't charge me anything. The 2 and a half hour wait is worth it when they save you nearly $300 the dealer wanted for a new tire. I won't go anywhere else for tire issues. Good people here that are looking for loyal customers and not trying to rip you off read more

Christopher Wilson and his team at this Discount Tire store is the best in my book. He delivers on his promise and guarantee. I got new rims for much cheaper than any other place I went to and his team of professionals installed it in less than an hour. I have been here for tire rotation and tire repair and each time the service is above and beyond. Its too bad they don't do other car repairs. read more

Had our car in twice already this year, plus purchased new tires, overall great experience. They greet you outside right-away, if you come in early in the morning. The entire team displays good customer service (Dan, Thomas... and the technician small guy, sorry didn't get his name). You are in and out within 45 minutes, however make sure you call ahead or go online for an appointment, cause they do get busy. Their service and speed is a lot better than the other Naperville location on Ogden. We highly recommend them for your tire needs, only wished they would do alignments too. Kudos to the manager, I can say he trained his employees well, excellent work ethics. Thank you. Keep up the exceptional work! read more

Free air check...enough said. Just pull up to cones out front. Place is across street from menards. Staff are nice.

What's not to like about free tire rotations and air checks when you haven't even bought your tires here. So I decided to take my car in for its first tire rotation. Knowing that discount tire does free rotations I decided to take it to them. WHen I entered I was told that I can get a warrenty eventhough I didn't buy my tires from them. I was actually surprised by this but declined sense my car has really cheap tires :) The staff here was very friendly though and did as expected to rotate my tires. When i'm in the market for new tires I will be coming back here sense they didn't try to push me into some repair that i didn't need or push the warrenty too hard (I'm sure it is something they have to offer). read more

Had a unique situation yesterday but Mike the store VP took me to my house to get my spare rims as one of my rims was cracked and could not be put back in my car. I was in a hurry and they did everything as quick as possible to make sure I had a positive customer experience. read more

Excellent service. Best times to go is during the week day; if you must go during the busy times of the weekend be sure to reserve your space on their website. Thumbs up for the free tire rotation with the purchase of tires. read more

The management staff here is high class. They lost my used summer tires, they contacted me accepted full responsibility and ordered a brand new set of the exact tires. Wish more businesses were like this. You guys are A+. I will recommend you guys to everyone. Thanks again and great job. read more