aution, this place is trying to sell unnecessary work. Went in for an alignment. Manager said he's unable to perform the alignment because there's too much play. Inner and outer tie rods, two linkage arms and the struts needed to be replaced before they would be able to do the alignment for $2500. He came down to $2300. I declined and got alignment somewhere else with no problems. There was never anything wrong with the car. Shady and sad. read more

Been going here for years never had a problem... Very professional Definitely a hidden gem read more

Came here for an oil change. I had an appointment at 4 but my husband ended up taking it in earlier and they were able to service it on the spot. My husband had good interactions with the employees. This was a bit more expensive than the place we used to go to in Bolingbrook so we're still deciding if we will be regulars here. read more

I have been going to this Cassidy location for several years. Chris Griffin is the best. In general, it has been my experience that women are treated in a condescending manner by car salesmen and auto mechanics. This is definitely NOT the case with Chris. He knows that I either know or have researched my car problems.  Chris is honest and straight forward. He gives me the facts. He doesn't treat me in a condescending or paternalistic manner. I know he will give me an accurate diagnosis of my car's problems. Most importantly, I trust him and his team. read more

Exceptional customer service!!!! Jorge and Eddie are the best!! My son goes to college in Naperville and we live 1 hour away. Jorge and his staff worked hard to get my son's car fixed. They are honest and hardworking and my son will go there for all issues he has with his car while in school. I've already recommended them to others. read more

Great customer service from Chris. Very polite and professional. I'll definitely be going back there in the future. read more

I wanted to thank the gentlemen at Cassidy Tire and Service at 1580 W. Ogden in Naperville. I'm sure that seeing comments about free services they offered a customer who needed unusual help is not necessarily something they want advertised. I will come back as a paying customer. I came in at 5 pm with an odd problem. I had to replace my license plates. Both bolts on the rear plate were stripped. One of the bolts was corroded on and could not be removed. They managed to get one off and cut the other off without any damage to the car. It took about 25 minutes, and they did not charge me. Thank you very much. I will return with a paying service. read more

I took my car here last week (near my work) I was told that my wheel alignment couldn't be done because the rack an pinion had a leak. I took my car to Ashland Auto in Chicago (near where I live) and they say the rack and pinion is fine and the alignment is already perfect. Awesome! :-) read more

Got new tires, was referred to a different shop for alignment but the wait was to long and I came across Cassidy tires and they took care of my car right away and priced match with excuses and no long wait, plus they give you a full years warranty. Chris was friendly and helpful explaining my car alignment with full diagnostic. I highly recommend and definitely will be back. read more

I brought my m3 here for a simple front wheel alignment. While the work was done quickly, the work was not done well. The front was very toed out, steering wheel was not straightened, and pulled hard to the right. I was also told that the rear end was out of spec (which i had gotten aligned at a different place 500 miles previously). I had to leave back to school so I was not able to bring it back in to have them look at it again. The alignment was so bad I could not hold a straight line on the highway and had to stop in ohio for an alignment, where I was told that the rear end was perfect and that the front had several degrees of toe. read more

Great customer service! We stopped in only 10 minutes before closing and they were nice enough to help us out. Checked our tire and showed us the metal piece lodged in it. Replaced our tire, even though they were passed closing time. Would definitely recommend. read more

I noticed a leak in one of my tires and just so happened to be a block away from Cassidy Tire on my way to work today. They were still probably 10-15 minutes from opening, but they saw I was having issues and let me in before they were open. They found a nail in my tire and had me patched and on my way in about 20 minutes. Thanks to Mike and crew for saving my morning! read more

I was referred by another shop to come here for an alignment on my 2001 BMW 330Ci. Why it's 4 Stars: The manager, Mike, seems like a nice guy and he was honest enough to recommend the repair shop that originally referred me to him for other work on my car. He told me it would take an hour for the alignment and he called me exactly 1 hour later to tell me the work was completed. He reviewed the before/after alignment spec sheet and pointed how much they were able to improve the specs. And finally, the cost was less than 1/3 of the price at the "stealership" down the road. Why it's not 5 Stars: At first I was a little put-off by the casual manner in which the appointment was taken over the phone, then when I arrived for my appointment there was some uncertainty as to when my car would be ready. In the end, I dropped off at 11 and it was ready by 12, but I left without knowing what to expect ,other than a phone call when it was ready. Summary: I will recommend this shop for an alignment to any of my friends and family. I don't have any experience with their tire sales or general repair. read more

I could not find a tire anywhere. I was told that because I have a later model vehicle that it would be ordered and I would have to wait a few days without the car. Went to Cassidy and they had a very good tire for me and the wait was not long at all, and the price was really reasonable! The staff is beyond accommodating and friendly and in the event that I have to come back, this will be my go to place. They turned a horrible day into a good one! read more

Pleasant to talk too, but that will not keep you safe on the road. When I purchased my tires it was awful, they put on different tires, had wrong weight and I nearly turned my X3 over on an off ramp. Tires were spinning faster than I was driving. A GM had to resolve this simple task after 6 visit on Saturday. Yes, my day off!!!! It gets better, I think it's safe to know it tires rotated, NO, what was I thinking. The X3 is back to shaking and vibrating, if driven over 60 miles per hour. Here I am, on my 3rd Saturday, to get that right. My advice, if you want the one and done, and drive a safe car don't go to Cassidy Tires!!!!! Stay safe, go to professional. MJ read more

If I could give no stars, I would. They sold my husband expensive all-weather tires that they said were better than snow tires for his car and would last for 60,000 miles. The other day one of his tires blew out after only 25,000 miles and he had to be towed to a tire service place in Chicago. His tires were checked and they were all bald! Bottom line: my husband already needs four new tires, and Cassidy Tires had only excuses and were not helpful! Buy your tires elsewhere! read more

Horrible management here. Treats his techs like carp and has no respect for his employees. Tells them to cut corners just to hurry up and get the job done to get the customers money, and then curses them "techs" out and blames it on them to the customer when they return with a problem. Also doesn't give his employees lunches so by chance if you chose to go here they would appreciate you bring them lunch "Joking but seriously"!!! I will never go there for anything as long as the manager Mike is present. read more

We've used Cassidy for multiple sets of new tires, oil changes, alignments, etc. Mike and his team provide great customer service (timely follow up / keep to appointments and timelines) and do a great job. I've done price checks only to find that Cassidy has competitors beat there as well. 5 stars. read more

I'm actually really surprised by the negative reviews. I have had only good experiences with them though ive only gotten new tires and oil changes. One thing I will say is the owner Mike is nice and honest and that is what matters in this industry read more

I've probably purchased over 8 sets of tires from them over the years...why? I do my research and Mike always has the best quote.

Mike at Cassidy is the best. His knowledge of his craft is exceptional. He makes a point to inform you of the maintenance issues that need attention right away and those that can be spread out over a period of time. You won't go wrong by getting your tires at Cassidy. read more

I was very satisfied with the service I received. I came in with a specific tire to be installed based upon my research. After installation, my tire choice resulted in a massive reduction in gas mileage. In spite of returning the tires used to the store, Cassidy was willing to work with me to get tires that were a better fit for me than the ones I specifically requested. In applying credit for my previous purchase, I was able to get the right tire despite my mistake at a fair and reasonable price. So far, I am 6,000 miles into the new tires and they are everything I wanted and more. I can think of no better shop for service as they are honest and flexible in their customer service. Thank you Cassidy! read more

I'm in their location usually 3 sometimes 4 times per month. Oil changes and minor service on my company car. NOTHING BUT THE BEST!! I can't say enough positive things about them and especially Mike the manager. I've now started taking my personal vehicle to them. FIRST RATE! read more

Had a great experience with Mike and Tom at Cassidy in Naperville! Researched a set of Toyo AT II's online and found out that Cassidy carried them. Went in to Cassidy, they quoted me a price - I showed them the online price, and they were able to nearly match it! They went the extra mile to get them from their other store and have me out of there - tires, alignment and all within a very reasonable amount of time. Overall a great experience with a great staff! Highly recommend... read more

My first visit to Cassidy Tire & Service was at the Naperville location, to which, I was referred. On 8/7/2016 I went in for nail in back left tire, prior to that, my X3 BMW ran like a dream, after purchase of new tire, my back end shook and 4x4 light came on every time I took an off ramp. I went back to Naperville location 3 times, phoned 7 time and purchased a 2nd tire for the back right hoping it would resolve my problem. Regarding the staff at the Naperville location, Mike, sad that my tire light would reset itself, which was not true, the X3 BMW has a reset button, which, after reading my manual, I reset myself after riding around with the light on for 2 days. Larry, suggested that I contact my auto mechanic and ask him what he thought might be the problem. I advise of my dissatisfaction with their service, lack of knowledge and professionalism. I asked for the district office number, spoke with a lady, who passed my detail message on to what she was a representative that would help me address my on-going tire(s) issue. Much to my surprise, I received a call back within an hour, from Rick Ahern (an owner), who took time out of his busy schedule to set up a visit for me with their Downers Grove location. At the Downers Grove location, I worked with Brian Matz and Ray Kempski, both whom were professional, knowledge and walked me through the entire process. I recommend that if you are looking for customer service, professionalism, and to work with people you can trust, go to Downers Grove Cassidy Tire location and work with Ray Kempski and his team. read more

I came into Cassidy Tire because I had a nail in my tire and it was close to work. The staff was friendly and I ended up having to get all 4 replaced due to the location of the nail. On a Friday at 5 o'clock when closing at 5:30 they took the job and had it done in 30min. This is the only place I'll be going to from now on. Terrific service and staff. read more

do not buy anything from this dealer unless you are willing to throw your money away they sold us tires with a warranty and then did not stand by their warranty had to purchase all new tires within a year of course from somewhere else buyer beware read more

Owners are rude, and think they own the parking lot. Sign of a failing business if they are worried you are in 1 of 8 open spots. Open spots no one is using. If they act this way for this, why trust them to touch your car. read more

I've had nothing but a good experience with this location. I have a Rv and they have always been very accomating to me . Mike the manager has always been great . in the future I will always do business with them And highly recommend them read more

Great service. Girl at the counter is very knowledgeable. I feel safe and comfortable bringing friends and family vehicles

Great service. Always very friendly and are honest about what you need and don't need. They have never tried to up-sell me or encourage me to buy anything I don't need. They always do a great job, are fast, clean, and efficient. read more

We have 4 cars at any given time, historically we've had 3 others that have been replaced.. Mike has advised us with total integrity and his vast knowledge. I highly recommend this business and this location.. and of course, Mike! read more

They are great! My family and I use them for tires, oil changes, etc. The manager Mike is knowledgeable , helpful and very professional. We have had very good service from Cassidy Naperville. I would highly recommend them. read more

Been there three times - did a brake job, was a bit cheaper than others, and gave me a coupon to use. The other times they did thorough inspections and didn't charge me a thing. VERY HONEST. read more

I've used Cassidy Tire multiple times over the past several years and have had a wonderful experience each time. Prices have been fair, if not slightly better than their competitors, and the service has been outstanding - quick, efficient and a quality job. Mike (owner/mgr) has been courteous and professional and I'll continue to use them. read more

Great customer service! Ask for Mike very sweet and down-to-earth gentlemen!! Also great prices, and efficient and fast service.

I have been a customer of Cassidy Tire for over 20 years. I will not take my car to anyone else. I have never had a problem with their service. They are honest and don't try and sell you things you don't need. Their service is outstanding, and it is unfortunate that the previous reviewer did not have a good experience. I'll bet if he gives them another try, he will be pleasantly surprised. read more

Great service. Great prices. Mike was a great help, insightful and answered all of my questions. Wish more businesses had that. Will be a returning Costumer with future car needs. read more