The customer service here is top notch. Bobby and Justin helped me today and I have to say that they were absolute professionals. Great staff and they sell a great product. I am not surprised that there was a ton of people getting their tires here. They patched the screw in my tire at no cost. While I was here they also did a tire rotation and added air to my tires. This is the only place I will ever get new tires from. Make sure you make an appointment if you don't want to wait! read more

Ordered tires through their website to the round lake location. They didn't have them in stock, but they were delivered in less than 24 hours. Was able to get an appointment only a few hours after my tires arrived. They were super efficient getting me checked in and even gave me a discount on the warranty certificates for the tires. This is my first time using discount tire and definitely will be my new go to from now on. 100% pleased with how they do business. read more

we brought my car here this past weekend to get new tires installed (finally!) and when we walked in there were a few people ahead of us and when it was our turn, Matt greeted us and was very helpful, listening to what I was looking for, went out to my car to see what I had and to see how bad my tires were. He quoted us a great price and said there are 8 cars ahead of us and that it would probably take about an hour (wow! didn't believe it would be that quick) so we decided to go home to wait (someone followed me there) and about an hour and 15 minutes later, Matt called to say my car was ready. Once we got there, he saw us from the window and met me at the door with my keys and warranty information. I had a wonderful experience and I will definitely be coming back here if I ever need tires again. Matt rocks! read more

Good service. Had to get new tires and they made sure to give me the best price they can. I even called around and they still beat the lowest quote while they were installing!! read more

I was stoked when I found the tires I wanted for my Acura TSX on Discount Tire's website. I made an appointment and ordered the tires (215/50/17s), only to receive a call a few hours later from a young man who identified himself as Andy, stating that they do not have the tires in stock. Andy said he called 4 locations to try and get the tires, but could not. He then told me they had 235/45/17s in stock, and asked if I wanted those instead, and that they'd "be fine" on my car and are "within manufacturer specs." Taking his word for it, I agreed....then talked with my boyfriend, who knows far more about cars and tires than I do. He told me that the 235 would be too wide, would stick out, and rub. The sidewall height would also be a problem. So, I called Discount Tire to cancel my appointment. This time a young man named Sebastian answered. I told him I wanted to cancel, and he wanted to know all of the details why. I explained the above; he said "Yeah, I don't know what Andy was talking about; those are the wrong size." He asked for my number, told me he'd try and locate tires in the size I wanted/needed, and told me he'd call me back in 10-15 minutes. More than an hour later and no return phone call, I called the store again and asked for Sebastian, who answered. I told him I was calling to follow up...and he told me "Yeah, you can do the 235/45/17s, I checked, and it shouldn't be a problem. We can guarantee they won't rub." Well, I didn't feel comfortable with that, so I told him I just wanted to cancel and was going to go with another vendor. It took me nearly 10 minutes to get off the phone with him; he first kept trying to convince me the tires would be OK, then kept trying to sell me different brands. I had actually compared ALL of their offerings online and read quite a few reviews, and explained that when he tried to sell me subpar tires with low UTQG ratings, Speed ratings, etc.. Still, he went on and on. Yeah, I understand they're trying to make a sale, but it was getting beyond "pushy" and into desperate. And folks, desperate in ANY context is just sad. My boyfriend, who was sitting across from me, was rolling his eyes the whole time because he knew what they were doing (he's had the same experience with the same Discount Tires). All in all, the prices for the tires really DO seem fabulous for the money, especially when you get into the higher-grade tires. However, their customer service (i.e. not calling back as indicated), consistency (i.e. one sales guy says the other doesn't know what he's talking about, then backpedals and takes the same stance), and the pushiness to get me to buy SOMETHING - anything - was a HUGE turn-off. IF the prices offered by Discount Tires entice you, heed my advice and CALL them to check their availability FIRST, before you make an appointment. Don't say I didn't warn you! =) read more

The service here is excellent. The facility is nice and clean. The service was immediate and the price is fair. Ask for the Assistant Manager Jorge V. He is great! I had a screw in my tire they repaired it for free. read more

Priced my tires online-they had the best price. Made the appointment online. Showed up & the guys took care of me and were very nice & sweet I was able to walk over to the goodwill store to kill time & when my truck was ready they sent me a text. I will be back when I need tires & ill be sure to refer friends & family. read more

I'm going to start this off by saying that I only trust Keith and Discount Tire to fix my car. I was at a local Walgreens getting a ginger bread house, came outside and my tire was flat. I was so devastated, I put on my dummy and headed over to Discount Tire. I spotted Keith when I walked in and he asked to help. He took a look at it, brought it inside, gave me all the options including worst case scenario, I got my tire fixed and didn't even have to pay anything due to the warranty. I love the service I continue to receive here and I will always be a loyal customer, sending in referrals. Thanks Keith and Discount Tire! P.S. I don't know if he is, but Keith definitely needs to be the Manager of this location. He totally has what it takes to run a successful business and leads by example! read more

I have been a long time customer of Discount Tire and been to multiple locations. The experience has always been pleasant. I know the price is slightly higher than other places but they sell you with lifetime balancing and rotations. That's where my last experience went south. I made an appointment online for 11:30 and arrived at the store 15 minutes early to a very full parking lot. Thank god I had an appointment, I thought. I went in the store and was greeted as always by a friendly salesman who took my info and then asked me out to my car to get some additional information. When we got out to my car, he explained to me that there was a 3 hour wait. I explained that I had an appointment but he went on to say that they had so many cars waiting when they got in. He offered to make an not her appointment for me. Bottom line is that this place is only interested in selling new tires, not servicing existing customers. I will weigh my options next time I need tires. read more

Again they bailed me out. These guys are are awesome. Free flat repairs they get the job done. Saved me from being late to pick up My in laws. read more

I walked in with no appointment and they had the car in within 10 minutes. We talked about what tires I should get and he actually suggested a little cheaper tire then the one I was looking at saying it was a better tire. Who does that? I was out of there in less than an hour from the time I walked in the door. Everyone was so friendly and I actually look forward to going back for the tire rotation. read more

I bought tires here for my car and it was an easy process. I actually shopped online and then made an appointment online. They got me in and out within a reasonable time. They are almost always busy so I highly recommend having an appointment for anything. They also do free tire rotations for me, which I make an appointment for online as well. It's a good place to get tires at a reasonable price. read more

I have been coming to this location since they opened. Always incredible service. In fact many organizations could follow their lead. Great product, great prices, and they even do a little up selling when needed. Can't beat their prices or service. I have recommended them to many friends and always hear good reviews from them as well. read more

I have my tire warrant through them. Originally got it in crest hill, IL... crest hill location is great, even south Elgin, IL is great! Round lake is the worst experience every damn time I go, but it's closest to where I live now. Even with an appointment, the wait is almost two hours, work is half assed done, my family has been very loyal with this company for many years and it's very upsetting to need tire help with them. upset is an understatement especially right now with everything going on. Hopefully my tire makes it through the week for another scheduled appointment. read more

Poor service. They have creative ways not to honor warranty. Won't be doing business here again.

I purchased a road hazard warranty for my tires, After 5 separate attempts to fix a leak in a tire it was suggested that I buy new rims. 5k miles later of filling my tires once a week I finally found the cause of the leak, a screw in the tire that had been overlooked by their service people 5 separate times. Now just today I returned to have the tire patched only to be told that the tread on my tire is too low and is unserviceable and I would have to buy new tires even though these are perfectly driveable at least until winter comes again. Very dissatisfied with their service. read more

Pass. After a blowout, I was poking around online for a quick delivery of a replacement tire because most B&M's don't carry that size. I came across a good price at DTD online and it would be sent directly to the store, so I placed the order. The store was to contact me when delivered. The email also stated that all of my communication would now be at store level. Eleven days went by and I called the store myself, The person could see the order and said he did not have the tire yet, He would check and see what's going on and call me back later that day. He did not. So another six days go by and I call the store again. This time the person could see my name, but no order. I told him what make, model, and size of tire I needed and he said he'd get to the bottom of things and said "give me 15 minutes to figure this out and I WILL call you back". He did not. After the end of that day, I ordered the tire from a competitor. It took less than 48 hours for the tire to be at my doorstep. I took the tire to another local shop and it was put on the car in less than 10 minutes for $20. Now that is service. So things didn't work out for DTD and I. That's OK. I've found a really good and friendly place across town. Maybe one of these days I'll get that call back..... read more

I got new tires about a month ago and I have been into this shop 5 times since. Tires keep deflating over time and they have yet to fix the problem. First claimed they weren't inflated right when I left then they said my wheel sensor was not functioning right and tried to charge me to repair those when they were perfectly fine before they put new tires on. So sick and tired of waiting and not having any fix to this issue. Terrible customer service will not purchase another set of tires from . After waiting so long they put on new wheel sensors free of charge. Seeing if this will fix the issue. Benni was the man working on my issue this time around and he did an amazing job for me. I really appreciate what he did. read more

Do not buy tires from Discount Tire in Round Lake, or any Discount Tire. They come up with creative ways to get out of honoring their warranty, like replacing a separating belt as Tire cupping which is basically a separating belt. When proven, they still wouldn't honor my warranty and still tried to sell me a second set of tires to replace the faulted tires that they had already sold me. Discount Tire is a giant scam if you value your money stay away. read more

My customer service experience with discount tire has been nothing short of exceptional. I don't think there's another business in existence that will fight harder for their customers than these guys. Tim and Brian did absolutely everything possible to ensure I walked out the door a happy customer. They've truly earned my repeat business. read more

Discount Tire is no doubt the best tire shop around this area. Although they just do rims and tires, their services are great. The only reason why I don't give Discount Tire 5 stars is because it took them a little over an hour to change one tire. They were a little busy but had at least 5 or 6 mechanics working with a couple open car wells. The delay may have just been an isolated incident but I haven't been back since because of it. They have free flat tire repairs and a price match guarantee. But, NTB sometimes has better deals (buy 2, get 2 free sort of deals) than Discount. So, as always, make sure you check elsewhere before buying. read more

On time appointments, professional, friendly and courteous. For all of our tire needs we go here. Best prices for the specialty tires that I use. Won't go anywhere else. Especially after the nightmare experience (almost deadly) at NTB. read more

They had Black Friday special, online or in store. Purchased 4 tires online. Called and made appointment to have tires put on. Drove 40 minutes from work, got there and they said I didn't have appointment, no appointments are available for 2 weeks. They can put tires on, but it will be at least 3 hours. They have no idea why I was told I have appointment when no appointments are available read more

I have been a customer of Discount tires several times before so when my BMW X 3 needed tires at only 30,000 miles I checked in with the team at Discount Tire Round Lake Beach. I had been looking at the Bridgestone Driveguard Runflat and Brian agreed as to what a great choice it was for my application, plus my savings over what the BMW dealer had suggested was right around 400.00! So two days later I returned and Tim got me in right away and as expected everything was professional and in less time then I was told, I also left with a certificate to cover any defects and road hazard + free repairs or replacement for three years. My BMW now rides and handles better than the day I took delivery, and I am quite pleased and highly recommend them to anyone who is in the needs of tires! read more

I was so pleased with the service today. Big shout out to Brandon for taking care of what I thought was going to be a huge problem but turned out to be something minor. He explained what it was, and got me on my way in just a few minutes. He was awesome! read more

Not so good. Very dissatisfied as they broke my TPMS sensor when repair on one of the tires I purchased from them, and would not cover the cost to replace. TPMS after they serviced my vehicle is now blinking, indicating a faulty sensor per vehicle factory manual. All they did was reset the sensors multiple times, and multiple times I had to come back (driving over 30 minutes each way). They claim the faulty sensor may not even be on the tire repaired, and encouraged me to purchase 4 new ones for all tires, including labor. They state, "this stuff happens once in awhile." Per my vehicle factory manual, it claims that with the faulty sensor, the vehicle should not be used. I showed Discount Tire this and they claim that it's okay to drive. I pleaded with them to repair the sensor and cover costs because if the vehicle's manufacturer states not to drive, I'd rather not drive the car that's reacting subpar, especially with the terrible snow storms that we have been having in the Chicagoland area, and ESPECIALLY with 3 young children, all under the age of 2 years old. Basically, I am in worse shape after my service at Discount Tire in Round Lake Beach. They won't cover what they broke. Avoid at all costs, drive to the Palatine location where I've had better luck. read more

Really helpful and knowledgable staff. Went in just before close and they were able to get me in and out in 30 minutes with new tires. Definitely recommend going here if you are looking for quick and affordable tire service. read more

Hospitality was awesome. I gave them my price and what I needed, they found me the best option. Had my car done in less than 2 hours. Ans their warranty is unbeatable. read more

Made appointment 5 days in advance $900.00 worth. Appointment time 3:00 pm I walked in at 3:13 pm( yes 13 min late). I was the last one in door, waited 15 min while only attendant sold tires to two people even went outside to see car came back in told them he could get them in now. Another guy came from back asked how he could help. I explained I had an appointment. He said 20 min. late goes into first come first serve and could do it later this afternoon.Told him I was here at 3:13 he looked me in eve and said "you have been here for 5 min." I corrected him and said have a good day, I think he had to say the 5 min. thing for the record. Just so management has both sides in case they wonder why I didn't get my tires. read more

These guys always have a friendly attitude and is priced much more affordable then their competitor that 15 minutes closer to my house. Waits can be long but that's avoided by scheduling an appointment, rather than being a walk-in customer. My steering wheel wasn't aligned properly after tires were put on (this has happened both times I've been there). They offered to fix it, but it would be nice to avoid having to make multiple trips. read more

That's just my 2nd time visiting this location both times the gentleman were very nice and professional over the phone as well.. special shout out to Doug thank you very much for helping me keep up the good work! read more

Have been going here for a while now and I had the worse experience this week. Had a screw in my tire which actually was not leaking air for over a week brought in for repair finally. Sebastian came out to look at it and pulled out the screw then proceeded to tell me that it can't be repaired where it was and I needed a new tire. If he would have told me that before he pulled out the screw I would have waited till I had the funds available but because he pulled it out first I had no choice than to wait over an hour to get a new tire costing me $135 that I now will pay interest on cause it's on a credit card now. I can't wait till the McHenry location is finished and open so I never have to lay foot in round lake location again. I am so upset over this one incident and never had a problem before there. read more

It's odd to see two reviews that indicated poor customer service, but I guess you can't please everyone and there can be personal clashes with anyone. I've been to this Discount Tire several times over the past year or two to get new tires on each of my two vehicles, and will definitely go back. I've spoken with all of the "front" guys - Rolando, Matt, John, and probably one or two others I'm forgetting right now (sorry!) - and they've all been incredibly helpful and reasonable. They've given me the best deals on tires (more than $100 less than the Firestone down the street, for example, and even less than Tire Rack, where I used to go for tires) and they've been very accurate on the work times. In fact, my vehicle has usually been ready in less time than they told me. They did have to order the tires for my car, but they estimated a week and that's what it took. When my car was found to have 2 bent rims (which they showed me, and the rims were clearly bent), they gave me the options of getting new stock wheels or replacing all - they let me decide. They weren't high-pressure about it. I'd highly recommend them, based on customer service alone, and will return. I've gotten better customer service there than at any other tire store in the area...not to mention better prices. read more

Great people and great place. Needed to get some brand new wheels and tires mounted and balanced. Was going to go to waukegan tire but they wanted $110 to do it (which is over priced). Called this place to get a quote, while I was given a lesser price on the phone which i assume was because they hadn't added the price for the valve stems, the price was still better than waukegan tire. Now I have had bad experiences with places mounting my tires and scratching the lip like no other, so I was a little worried about it happening to my new wheels and a semi new place. I had asked them if it would be ok to watch to make sure there is no damage, and they happily let me. Over all I paid $96 which they told me also covers free flat repairs and tire rotations. Great place and friendly staff, you can tell they work hard as you'll see the staff sprinting around the garage to make sure you get the work you need done quick. read more

I needed all 4 tires replaced on my truck. They had the BEST prices around and excellent customer service! Their wating area is very comfortable and they provide complimentary bottled water and coffee. They have a websit that I would suggest you use before going. You can pre-shop and order your tires as well as make your appointment. I did this and saved about 2 hours additional wait. They were telling people 3 hour wait. So use that website and you will save a lot of time. They have a customer for life! read more

I'm not sure about the experience the other person had, yet my experience was very good. I was interested on getting a set of four Toyo open country M/t's. Many suppliers were sold out, especially one that I found locally, that had a great price. I called them and they stated that not only they have them in the warehouse and can get them in one day, but with install, balancing, free rotation and balancing for life, they beat out any price I could find. I decided to go with them, and when I went for install, I was out of there in 20 minutes. I should mention that these tires are 35/12.5/17, in other words, BIG, so 20 minutes is great. I also purchased the lifetime warrantee (well until the tires are bald). I really couldn't complain about anything, and believe me, I'm a complainer. Overall, I had a great experience. I will definitely go back for my wife's tires very soon. read more

They did not do work that I paid for! I wanted to go to a nationwide company for tires. My first set of tires by Discount Tires were a decent price. 4 mud and snow tires for my daughter's Jeep didn't think it would be that hard. Well when I pick up the tires one is flat. Perplexed, look at the tire and the valve core is broke. I point this out, the tech starts to make the fix while speak to the sales person Eric. I ask why it wasn't rebuilt, he said" the tech said it was corroded, and unable to get the core out". I look at Eric and say you told me you rebuilt them all, right? If there was an issue with it then why didn't I get a phone call saying I needed a new valve? No answer from this guy. Three month later I call talk to a manager Rolando, explained what happened last time and that I was giving them another chance. Well after one hour the new purchased tire went flat because of a improper installed valve. And I bitch about it, he tries to help me out by giving me and coupon for $50 buck off my next set of 4 tires..... I got $75 dollars off a set for buying them on promotion. SMH. read more

I made my appointment online the day before. Arrived at the location at 11:55am, was greeted warmly by the sales associates and they got my car into the shop right away. I was walking out to my car by 12:30pm with my new tires fully installed and ready to go. Very impressed with the level of service and efficiency from these guys. Highly recommend! read more

I went because I was having trouble with my car and they said they fixed it so I paid and the same problem happened again a week later so I went back and they wanted to charge me again the worker I spoke with was very rude and had attitude read more

will buy my tires here when needed, turned out air loss was just due to a nail in the tire. They fixed it for free!