will buy my tires here when needed, turned out air loss was just due to a nail in the tire. They fixed it for free!

If you can be checked in and serviced by MATT, you will have a great experience. Otherwise, you're much better off at the Palatine Discount Tire. I've been to this Round Lake Beach location 4 times within a month: 6/20 Rotate & Balance - Treated courteously, and job was done quickly. They found one of my wheels to be slightly bent. Wanted to sell me four new wheels, instead of ordering a new stock wheel. 6/24 Remove Tire from Bent Wheel, Mount on New Wheel - The "service technician" removed all the wheels, put them each on the balancer, and couldn't find the bent one. Finally, the tech that had checked me in (Matt) went over to the balancer, put on the wheel I had originally indicated to be bent, and showed the "service technician" why it was bent. Matt came out to apologize and explain what had happened. Assured me it would only be a few more minutes. He was right. The job that should've only taken a few minutes in the first place clocked in at 45. 7/19 Inspect Flat Tire - 2 minutes for Matt to determine that an irreparable puncture had occurred in the sidewall. Replacement was not in stock, ordered to arrive next day. Price was prorated, and was very fair. I left the wheel with Matt to mount and balance the tire when it arrived, ensuring a quick change when I came back. 7/21 Unbolt the Spare, Rebolt Wheel with New Tire - I walked in, and there was nobody at either reception desk. The phones were ringing and not being answered. 2 cars being worked on. The manager Rolando Rios poked his head out of the back office and said "give me a few minutes". No problem. He finally emerges and asks what he can do for me. I explain that it's just a quick swap. Matt sees me and walked into the reception area, waves "Hi Tom! Everything's ready for you!" and went back into the garage. Rolando: "we're not like NASCAR here, it'll probably be a bit. Are you dropping it off? or do you want to wait?" Me: "wait, what... 5 minutes? It's 5 bolts off, 5 bolts on, done. Yeah, I can wait that long" R: "It'll probably be about 20 to 30 minutes. There are two cars ahead of you, and I've only got 3 techs" Me: "Ok? Well, I need to get to work, and was assured that this would only take a minute" R: "Just look out there! They're not just sitting around waiting for you" Me: "I can do it myself faster than that. Just bring it out by my car, and I'll do it" R: "No problem!" ***R rolls the wheel out to my car, as I remove my jack and wrench from the trunk*** R: "Oh, you can't jack it up here, we had a customer do that and it slipped, he blamed us for the slope of the parking lot" (It's pretty evident that he just doesn't want the two waiting customers to see me working on my own car) Me: Ok, go ahead and roll it to part of the parking lot that's off your property" ***R rolls the wheel about 300 feet behind the storefront, past the Goodwill entrance*** R: I think it would be faster if we do it, I mean, we'll check all your tire pressure, and clean the wheel, and hand-torque the nuts. Me: Yeah, but in 30 minutes? That's too long, I can't wait that long. R: Well, it'll probably be a lot faster than that, they were just finishing up with one of the cars, so it'd be faster than that. If I told you 10 minutes, and it took 11 minutes, you wouldn't be happy, would you? But if I tell you 30 minutes and it's done in 11 minutes, how happy are you? Me: How happy do you think I am right now? R: Well, I'm just saying, it'll be faster if we do it, and we'll do everything I just mentioned. Me: Alright, fine, that's a much more reasonable time than you had quoted, let's bring it back. R: What? Are you serious? What was the point of all this then? Ughh. You're not being very nice about all this. Me: Are you serious? R: It's hot out here! And you're making me go back and forth? Here, put it in your trunk. Me: Forget it. Don't try to convince me to have you do the work if you don't really want to do it, and don't want to do it with a smile. Just go. ***Rolando drops the wheel on the ground and storms off. Sweating. Turns back to say: *** Rolando: You don't have to be a dick *** I scissor-jack the car up, remove the spare, and bolt the new one on in 4 minutes.*** Matt comes out to apologize, says he should've just taken my keys when he saw me and taken care of it right away. I relayed the conversation between Rolando and me, and he seems upset. Responds to the story with: "MY boss treated you like that?". Long story short, even though I live less than a mile from this location, I'll be traveling the extra distance to give my business to the Palatine Discount Tire. Palatine's floor techs seem more knowledgeable, and their management is top-notch. Even in the busiest times, Palatine's reception is properly staffed, and give you frequent updates on the progress of your vehicle. Estimated wait times are spot-on. If Round Lake Beach promotes Matt to replace Rolando as manager, I'd give them another try, but I'd probably never know if that happen read more

I have only been driving for the last 10 years but I've never gotten such good service ever in Pennsylvania, New Jersey, Texas and Illinois. Everything was perfect. The staff was professional, friendly, respectful and most importantly TIMELY read more

Great experience! Found a bubble in the sidewall of my wife's Evoque. Stopped in and met with Bobby, he inspected the tire, ordered the tire and called within a day to say it was here. Stopped in and he got me in and out with no issues and at a great price. Thanks Bobby read more

Complete wheel set for my Mustang and tires for the Jeep. They were all great to work with. There was a minor snag with the wheel set but they were more than accommodating and got things right the same day. I surely can say I was impressed with the staff. Multiple members tried to figure out a fix and they did. Very impressed stop in. Im very picky with my cars and they did things right! I will be back again don't let the "Discount" in their name fool you they are not second rate. read more

It's Tuesday at 3:30p. Pulled into the parking lot and Ricardo walked out to meet me at my Jeep. All 4 of my tires were due to be replaced like a year ago. I did my homework and came in knowing my tires were in stock and how much they would cost using their online tools. Also shopped around and found this place to be very competitive. Ricky said it would be 35 min or so. Very friendly, smiling and making conversation. The waiting area is clean with a/c. The gentleman who brought my jeep out was also very kind. I'm excited to drive and glad very glad i chose Discount Tire! read more

This store does decent work once they finally get around to working on your vehicle. A big issue is their time and appointment management. On a few occasions they promised the vehicle would be ready in an hour and an hour later they haven't even started on it. Meanwhile they take other cars in that arrived later, also as walk-ins. Very upsetting, and making an appointment does not matter. read more

I came here to have a tire looked at because it kept loosing pressure on an Accord I had just purchased. They fixed the tire at no cost to me. I have since came back and they gave me an incredible deal on tires for both our Accord and Odyssey. Service has been great... Quoted 150 per tire car and 160 per tire van... Combo price of $140 per tire for both vehicles... read more

Another beyond exceptional experience at Discount Tire. It's not often you find a business that has employees that are so kind and helpful. This is probably my 4th or 5th tire rotation and they noticed my lug nuts were getting warn so they gave me all new ones, that's 32 new nuts for free!!! (It's an 8 lug wheel). With all the freebies they give out I wonder how they make profits. read more

I've probably bought 6 or 7 sets of tires from here the last few years. Today was the first time they were undersold and couldn't meet the Sams Club price. Sams Club $15 premium installation package per tire includes road hazard, and the sales guy here just kept telling me I was wrong rather than checking on it. I have a hard time believing they wouldn't know what a major competitor was offering. So I left and ordered them from Sams after Discount wouldn't meet their price. I guess they better take their "WE WILL NOT BE UNDERSOLD" sign down in front of the sign down. You disappointed a long-term customer and I will probably not bother checking here for the set of tires I need in the next couple of weeks for my other car. Two stars instead of one because they treated me well in the past. read more

Great service. I have used this place multiple times for my tire needs and have not been disappointed. The staff is always really friendly and direct with their information. They will work with you on whatever budget you have. I also like that they don't try to sell me something I don't need which a lot of shops do. My recent purchase from discount tire was a set of mb weapons and yokomaha yk580's to wrap around them. They gave me a great deal and where very careful with installing my new rims. I am very happy with my purchase. Thanks Rolando and staff. read more

Outstanding service and pricing. These guys really do care about the customer. They take the time.e to explain your options and why they recommend a specific tire. read more

Better than Costco or Sams Club in tire prices, discounts, and customer service!! Had a flat tire fixed AT NO COST and done right the first time. Use appointment scheduler on website for faster service. Will price match any advertised price. Recommended. read more

Regular customer came today for free tire rotation, noticed that several customers that came after me are served first because they buy new tires. Not good, it should be 1st come 1st serve basis whether it's free or pay service. Disappointing experience. I asked for update and was told that all those ahead of me are scheduled. read more

Discount tire stood behind there warranty and reimbursed me for a tire that was replaced while on a trip. The tire went flat while on a trip and we had to have it replaced locally at a dealer. We kept the receipt and when we got back we took the old tire and the receipt to discount tire and they fully reimbursed us for the cost of the new tire. read more

The sales people hustle you here. Similar to a car dealer.

I have always been happy with the products and services provided by the Round Lake Discount tire. The pricing is fair and in general the work was prompt and complete. My only complaint is that i lost a 10.00 bet that they couldn't install 4 new tires on my wifes mini van in less than 15 minutes. They did and i paid up. read more

Discount Tires in Round Lake Beach replaced four tires for me. They had to be special order. The wait was less than they originally stated. They called me and we made an appointment for the next afternoon, at my convenience. I was greeted in the parking lot as I got out of my car with a smile. The entire visit took twenty minutes. My vehicle was delivered curbside right to me. The technician shook my hand and thanked me for my business. A lovely experience that should be studied and mimicked by other establishments in need of an education in great customer service. read more

I went there and all they did was look at my tire and said u got a nail in there and theirs nothing we can do for ya. I go to this other place and they knew right away what the problem was and fixed my tire with no problem and showed me it was not a nail in the tire. I will never go back to them again read more

Me and my boyfriend went in to get a quote and they were super nice. David T(I can't remember his last name but I remember it started with a T lol) and he was super helpful! I wasn't even planning on getting the tires that day but David found me such a good deal, I couldn't pass it up! I had already gotten quotes at other places and this one was definitely the best. Their waiting room is pretty nice too with bottled water and everything. It's just a nice touch compared to the dirty places I've seen. read more

No point in making a reservation! These guys are first come first serve. I made an 8am appointment, and when the store opened the manager started taking walk-ins before the people with appointments. Then when I complained, Rolando the manager, tried to tell me I was a priority because I had an appointment. I said if I was a priority I should have been in one of the bays getting my car serviced before the walk-in and the guy you're waiting on with the 8:30 appointment! Bobby, the salesman, was helpful and professional. Won't be returning to this location. read more

Had a great experience there today. I drove over a large sharp piece of plastic, causing my tire to go flat. Given that my tires were old and I was due for four replacement tires, I decided to buy 4 new ones. I dealt with Kevin who was very knowledgeable and down to earth. He told me the positives and negatives about each tire, no matter how expensive or inexpensive they were. I definitely felt like he was truthful and not just trying to sell me just anything. Kevin answered all my questions and got my tires done very quickly. While I was waiting (short wait I might add) I researched what Kevin and I spoke about, and he was dead on with what he told me. Hearing the other employees talk to other customers, it sounded like they had the same mindset as Kevin and seemed very helpful. I give this place an A++, and a special thanks to Kevin for all your help and time! You made what could have been a bad situation into a very positive outcome! Thanks read more

The service at this Discount Tire was awesome! I had a nail in my tire and had a slow leak. They were packed late on a Friday afternoon so I made an appointment for the next day. A tech filled the tire and checked the air in all the tires, taking the pressure up a little since it's been so cold so far this winter. When I came back the next day they were courteous and professional. We walked over to a store near by and leisurely did some shopping. They called when the tire was repaired and when I went in to settle up they said the repair was NO CHARGE. I couldn't believe it - great service and didn't even charge for fixing the nail repair. I have definitely found my new tire store! read more

brought a tire in to get patched and they wouldn't patch it because it was to wide for the truck I was in even though I told them not to put it on the truck just to patch it, dealt with Carlos, won't be back read more

Great service! Dave and Ramiro took great care and professionalism! I have been recommending this place for awhile! They also are very knowledgeable of exotic cars. read more

I went in yesterday because I am repeatedly having to put air in my tire . I went in expecting the to either pay for a patch/seal or a whole new tire . Right off the bat customer service was excellent . I believe his name was Sebastian . Once it was said and done and they pulled my car out that said that I had a nail in my tire , repaired it and even did it all FREE OF CHARGE . I walked out of there surprised and just overall happy . I will without a doubt go to them again for either a fix like yesterday or for brand new tires . Great business great location. The coffee was also good . read more

I picked my tires and made my appointment online. I showed up and they were expecting me, they greeted me by name. I left my vehicle with them and when I returned at the said time, the vehicle was ready to go. I was informed that the tires I had ordered online were out of stock and I was upgraded for no additional fee. This was an all around awesome experience, free tire gauge in hand, I was on my way. I will never go to another tire dealer, these folks have awesome customer service! read more

All around great place and people. I don't take our vehicles anywhere else for tires. Highly recommend. John does an a+ job or us every time. read more

I took my car in needing new tires due to the fact that mine were slicks. The rep suggested a brand name all weather tire, so I went for it. It was a good all weather tire but didn't have the performance I was looking for (obviously, all weather tire) so I returned them on their 30 day return guarantee. They took them back no problem and hooked me up with a new set of performance "Z" rated tires. I liked the tires except for the fact that my car a relatively hard pull to one side. So I took them back spoke to a rep and since they were directional tires said it might be due to an alignment issue. It sounded feasible so I went ahead had one done. The car was still pulling. Now the frustration was starting to set in, so I went in again now for the Fourth time. I spoke to the manager and he bluntly asked "so what do you want to happen to fix the problem"? I said a different brand of tires. So he took me in the office and ordered me the new bridgestone potenza sport tires which are awesome. Overall experience was OK, but their customer service and willingness to make things better was outstanding. All their representatives were really friendly and willing to help. I recommend this place read more

I bought tires and one of them went flat, and stopped there to fix it. Staff told me it will be ready in one hour but, they did not even started the work when I came back in an hour. There were other customers who came after me and their cars were in the garage. Very upsetting and poor management. After 2hours later, they brought my car and I found the nail that caused the flat was still there. It took almost 3 hours to simple flat tire job. read more

Prompt friendly service. It keeps me coming back every time I need tires or wheels. Made the mistake of going to a competitor NTB and regretted it they didn't honor a warranty and acted like they didn't even want to look at my vehicle don't waste your time anywhere else discount tire has the best service and all the other companies could learn something from the way they conduct business. read more

I was very impressed with Discount Tire at Round Lake Beach . After having bad experience with Waukegan Tire store I glad I stopped by at Discount Tire in Round Lake Beach . Store manager Rolando solved my problem right away call my tire warranty company get all adjustments and discounts I supposed to have form previous purchases from Waukegan Tire store ( bought brand new tires with 70000 miles warranty and after 37000 miles tires was all bad ) . I would not recommend any one to go to Waukegan Tire at least you can deal with no CUSTOMER SERVICE !!!!!!!!!! They told me to pay full amount for 4 tires till they find out from warranty company which could take a month or two .At Discount Tire the problem was solved right away and I was able to leave the store with new tires the same day . read more

Contacted this Discount Tire branch last weekend about a new set of tires. They set a price, I shopped a little at other places, called Discount and ordered in the tires with a deposit, and set an appointment for today to install. They were done under 40 minutes. They beat the competitors by $80 for the total. First time I have used Discount Tire anywhere, and I'd use them again. Fast, courteous, and understood where I was coming from on ride vs grip. read more

This place is amazing. The people working here definitely gave me an honest opinion for the 4 tires I needed to get replaced on my car. I drive 100 miles a day so they took the time to go over all off my options. The price was great! Even better when I went in and they had a special for 100 dollars off. Yay! I wanted to wait while they put my new tires on... they said it would be 1 hr... but it only took 40 mins. This place is great .... I've told everyone about them! read more

This place has awesome service. Got tires and wheels for both my car and truck here. Whenever I go there to get them balanced and rotated, I wait less than an hour each time. read more

I had a very odd experience with this particular discount tire. I caught a flat and needed it to be inspected to see if if could be salvaged or replaced, no biggie since my tires are under warranty. I take it in the guy comes outside to look at my tire and says it can't be replaced under warranty for free due to the tire catching a flat due to normal wear and tear. I asked em how he knows there no glass shard or nail in the tire? He then tells me there's no point in even figuring it out and inspecting it he will just help me out for free...ok...thx. next while they're switching off my tire they say my lug nut was placed wrong on my tire when it was switched and it couldn't come off there would be a chance if they attempt to remove it this would cause damage to my car requiring 50 to 60 to replace. I told them pep boys did it so I'm not sure how they could have messed up a simple task. The man then proceeds to say he will talk to his supervisor see what they can do. He comes out later saying they were able to get it off no problems but my tire sensor came off....I ask well how did it come off you're just taking off a tire? He says" I took it off..u can see its worn out It can be replaced for 60 " I reply well all I needed was a tire replaced I don't have any extra money to get that done right now. He says "that's ok I'll help u out do it for free"......ok...thx. I'm not really sure what to make of it whether these guys were trying take advantage of me seeing if I'd cough up cash or if they were truly being friendly...whatever the case I got an odd feeling at this particularl discount tire that made me feel uncomfortable and I'd never go back. read more

Simply the best. I'll never go anywhere else for tire service. The costumer service is higher than top notch. The prices are the lowest. Yes, they do get busy, so don't lose patience with them if you go in at a busy time. Very well worth the wait. So much better when they're not busy. If these guys can read this, thank you a thousand times over for the amazing job you all do! read more

I figured out my purchase online and set up my appointment online. I was in and out in a very reasonable amount of time. I'm glad I had made an appointment online, as they were very busy. They did find an issue with one of the car's lug nuts and we were able to work together to solve the issue. I would highly recommend them for tires, as their prices are lower then the surrounding competitors for the same tires. read more

I had such great service at this discount tires. I had a flat tire and got my car towed to discount tires at 5:15 on Saturday. The store was closed at 5:00. The manager Scott and one employee Danny was still there. Danny offered to stay after hours and fix my flat. This is so nice because the store was closed on Sunday and I wouldn't have been able to get my car until Monday if he had not offered to stay and take care of me. read more

Friendly service, prices seem to be in check. Did take a little longer than I thought it would to swap out two tires. They were curious to where I got them, since I brought in two new tires. Would go back. read more