Always a pleasant experience at Discount Tire. This is the only tire place I will go to when needed!

Disappointed by the speed of service at this location. The employees were great and communicated respectfully, but the wait time was ridiculous. I came in at 9:30am with a leak in my tire and was told there was a screw in it and it would be a 1-2 hour wait. Since I had stopped in before work and didn't have another ride, I had to stay and wait. After 2 hours, my car had only just been brought into the bay at 11:30ish to even be looked at, despite there being 3-4 open spots for at least 30 minutes beforehand. I understand that walk-ins may not be prioritized, but giving inaccurate wait times is disrespectful of customers' time and ability to plan their day. If you tell a customer 1-2 hours, the 2-hour mark should be the absolute upper limit, not the point where the vehicle is finally being touched for the first time. Their website's service tracker was also inaccurate. It showed my vehicle's service would be completed by 11:01 AM, while at the same time still saying service hadn't even started and that it would be another 5-15 minutes before my car was brought into the bay. That kind of inconsistency makes it difficult to trust the updates being provided. Also, the coffee bar was out of coffee pods, so the Keurig would just dispense hot water. read more

Discount Tire - Coffee bar, with no coffee as drawers were empty - Tires Near Me - Rochester Hills, Michigan

They used to help you with tire repair. Now they find every excuse in the world not to repair it. They just want to make sales. They don't see the big picture or care about having long term customers. It's just about bullying people into buying tires every single time. Pathetic place now. read more

I came in to replace my windshield wipers because I thought they shouldn't be fraying within 3 months of purchase. I wish I had gotten the employee that helped me name because he was awesome! So helpful - replaced them efficiently! read more

We took our car in for a 4 wheel alignment and they couldn't get the left front tire in spec. Why did we pay you for something you couldn't do?. They recommended we go to pay to go to another place to fix what they couldn't Also, they told us our tires were bald and that's simply not true they have plenty of tire tread depth. Would not recommend this store to anyone. The tires were measured at they have 5/32 to 6/32 of tread left on the tires. read more

I had a nail in my tire. They fixed it for free. Later I noticed one lug nut was missing. I returned to let the service mangt. know. They not only replaced the missing one but replaced ( EVERY) Lug nut all around my wheels; brand new chrome ones !! read more

I appreciate the Discount Tire brand and have been loyal to it in the past -- but this particular location is a complete disappointment. The store is mismanaged to the point where it's no longer a reliable option for customers. They actively prioritize walk-ins over scheduled appointments. Why? Because it's easier to just show up and get a quick, often subpar service -- not because they care about their customers, but because they're trying to fill the floor space with customers who show up on their own. This makes scheduling appointments meaningless -- you can't count on them to show up on time, and if they do, they're often already booked for a walk-in customer. I've scheduled multiple appointments, only to be told, "We're busy" or "We're just not set up for that yet." It's not a customer service issue -- it's a management issue. They don't have the infrastructure, staff, or commitment to keep appointments. If you're looking for a reliable, professional, and customer-focused experience, please go elsewhere. Discount Tire is a franchise with a solid reputation -- but this location is a liability. Don't let them fool you. Go to a different store. You'll thank yourself. read more

We ten minutes to close and they fit us in right away. They stayed late to do the repairs and we're kind the whole time. Never had better service they fixed our tire for free and save the day. This crew is amazing. Would highly recommend this place! read more

On a busy afternoon I pulled in this location because I had a slow leak in one of my tires. I was leaving up north the following day so I needed to get this tired repaired. Because I bought my tires about a year and a half ago, they were able to find the leak (ran over a nail) repair it and sent me on my way in about 30 minutes. No charge. Thank you Discount Tire. read more

I used to love Discount Tire. Their customer service was paramount. However, I bought 4 new tires. Had an appointment. I showed up early to check in. I was in line and when I approached the counter for my turn, the man said, you can sit down now. I said, do you want my key? He said, we will call you back up. Okay...why wait in line? He was a bit rude. Just don't like how little customer service they have these days. Bruce Halle would be majorly disappointed. read more

Took off old locking lug nuts, I lost the lug key for them! Great job, done quickly! Thanks for a great experience!

Since I had one tire replaced in the front, they said they were supposed to rotate it to the back but they didn't. Then they told me they couldn't get my hubcap back on, so they left the dirty hubcap in my front seat. They must've been trying to put the hubcap back on after putting the lug nuts on because it's designed so that three of the lugs hold the cap in place and are supposed to be put on after the hubcap is held in place. I fixed it myself as soon as I got home. I haven't had a problem with them before (other than the long wait) but this time wasn't so great. read more

This is my third time coming here in the last two years for my cars and each time has been a great experience. They beat the price of everyone around and got them installed very quick. Everyone was really friendly also! Thank you! read more

In 2020, I got a new set of tires for my Mazda. I even purchased the extended warranty. I took it back the next year for a rotation. Some tires were worn to the chord. They said there was an alignment problem and would not honor the warranty. I had to buy a new set which I did at my Firestone dealer. I guess the "lifetime satisfaction warranty" is nothing but lip service. This year, I had my teenager take another car in for a tire rotation. They are winter tires I kept on all year. The tires have a ton of tread on them. They tried so hard to sell her a new set saying 1-they were too old, 2-if we got summer tires, the winter ones will last longer. They used to be my go to place, but I no longer trust them. read more

Gerry Your company used to have such great reputation but recent interactions suggest otherwise- now everything seems geared towards pushing products onto people without considering their actual needs or preferences. read more

Upon driving into the parking lot of the Discount Tires on Rochester Rd. to have a nail in my tire removed, before I could even turn the engine off and get out of my car, a young man, who identified himself as Brendan approached my driver's side and asked me how he could assist me today. I immediately told him about the nail, and he asked me to wait there, and that he would return in a minute. Within seconds, Brendan was back with his equipment, pulled the nail out, and checked to see that the tire was not losing air. Within minutes, Brendan stated that everything was ok, and thanked me for coming in. When I offered to pay him for his work, Brendan said there was no charge. Discount Tire officials should be extremely proud to have a young professional associate like Brendan on their team. He is certainly an asset. Finally, when I need my tires serviced or new tires, please note that I will be going to the discount Tire location on Rochester Rd. and will recommend that my family and friends do as well. Thank you for your assistance, Brendan. read more

Came in thinking I need my rear tire replaced because dealership said it was "unrepairable ". They got it fixed in just about an hour and free of charge. read more

Just as we were about to pull out of our driveway for a trip up north, we realized our trailer had a flat tire. Even though they were busy, Belle Tire took care of our problem expediently. Disaster averted. read more

I've had my flat tire replaced twice here and service has always been great. Today took it in because my tire pressure light came on, and I had the pleasure of having Tina and she was SO nice! She was pleasant and went above and beyond! I don't go out of my way to write reviews day of, but Tina made my day and left such a positive impression, I had to! read more

I know that the pandemic has been hard on businesses and specifically their workforce. But, I don't think that gives associates or managers the freedom to blatantly ignore customers. I've been standing here for TEN minutes, with three people behind me also waiting, to simply be acknowledged. John, the manager, walked in from the bay and didn't acknowledge me. For five minutes he worked at the computer and then walked back out past me; again not acknowledging me. He returned again and this time there are two more customers behind me. He didn't acknowledge any of us but instead answered the phone and rather than put them on hold to interact with me proceeded to talk to them. He then left AGAIN and sent in another associate who wound up helping me. At this point I didn't even want to ask for a discount. So I was quoted $500 for two tires and two sensors. Prices have gone wayyyy up read more

After finally getting them to order and install the tires in my past review, I discovered that the valve stems they installed were too short and made it very difficult to check/fill the air. When I called to mention this, the manager at that time kindly explained to me that it was my fault! I just laughed. What a bunch of clowns! His rationale didn't make any logical sense. This past May I caught myself back in there looking for another set of tires. I cannot understand for the life of me why people come to this place. Their prices and selection are outrageous. It's akin to telling a child; "you can either have the peas or the broccoli" in the sense that they appear to give the customer the choice, when in fact the choices are horrible. The customers have no idea with it presented to them this way and feel like they are making an "informed decision." I ended up just ordering a set myself, at almost 60% less than what Discount quoted me and had a competitor install them when they got here. Also managed to snag a sweet shirt in the deal :) read more

My car tire had a nail in it and discount tire said it would be about a two hour wait or less. But it was less. In and out in 30 minutes. THANK YOU DISCOUNT TIRE!!!! read more

Discount Tire - Waiting room - Tires Near Me - Rochester Hills, Michigan

Solid Spot for fair prices. Very much appreciative of all the help. I always get my tires rotated or make purchases through them usually. My go-to spot. The staff will fill your tires if you ever need air and your light is on. Always give them a tip for their time. Thanks, Discount Tire! read more

I just walked into this location to get an estimate on my company car that needs new tires. Waited 15 minutes. Two employees said they would be with me but both decided to answer the phone calls instead while I stood there for 15 minutes. This location always has such poor service. I have 4 cars and used to patronize the Rochester Road location near Big Beaver as that one had better service. I'll be taking all 4 vehicles to Belle Tire from now on. read more

Yesterday around 6:30 pm I brought my car - I figured i would just drop off the keys in the morning. I see an employee outside & I'm like do you want my keys i was going to drop them off tomorrow. He's like yeah I'll be with u in a minute. 15 minutes later he calls me in complaining about me dropping off the car. I'm like i said i would bring them tomorrow ... Anyways, he's like do you have an appointment for tomorrow? I'm like no sorry, i usually just drop it off but no rush, i don't need it tomorrow. He proceeds to say well "it's new policy that you need an appointment, but it's not really new policy" like ok which is it? Anyways, I'm like NBD I can wait a few days. He's like i have an apt tomorrow at 3. I'm like ok cool.. fast forward till today. He calls me around 11:00am, talking about how my alignment is off metal is sticking out & how i need both rear tires replaced. (I had them both replaced in June 2019 from discount tire). I'm like I only want the rear passenger side replaced. After he insisted it was my alignment & i need both tires replaced I finally was like I ONLY WANT ONE TIRE REPLACED. Then he says it should be ready in 30 minutes. But i didn't hear from them again, so a few hours later I'm like hey just wondering if my car is ready? He quickly jumps goes "i just talked to you i said it'll be ready in 30 minutes so i didn't call you again" I'm like ok, no big deal, you said should, thought you would have called. It was 11:30, my appointment was at 3 and he was so adamant about sticking to the appointments. Went in to pick up the car, heard them tell another female customer the same exact thing (until she called her husband) while i waited for 20 minutes behind them. Insanely rude and am done with discount tire. I am here every winter getting at least 2 new tires on one of our vehicles, but I'll go elsewhere. I don't know why this guy was so rude for 2 days straight Save yourself the headache & go elsewhere. Worst service i have ever recieved read more

said it would be a 1hour and half wait, waited 4 1/2 hours, on top of that someone who came in after me and it wasn't a appointment ended up leaving before me. Overall terrible consideration for customer time. Don't recommend this place. read more

Waited a while in line. Spent $93 for tire insurance on a new vehicle lease. Hope I never have to use it, but with the roads in Michigan- think I needed it ! Location is usually good if you need a tire pressure check also . read more

I had a flat tire over memorial weekend. This place was swamped on a Tuesday with a flood of customers coming in. They were able to take care of me and fix my tire for free within 2 hours. When I need new tires, I will definitely come to this location for them. Thanks! read more

My car had a screw in one tire and was losing air pressure. I called DIscount Tire, made an appointment, and received prompt and courteous service to repair the tire. Waiting room was clean and spacious. What is not to like about that? read more

I went there for a tire patch. I had 3:30 appointment and I didn't leave until 5:30. I will give them the benefit of the doubt that they may have been understaffed. It would be nice if they notified you of the wait time. There was a girl with long blonde hair that worked on my tire. She is very good at her job and she hustles. She was very nice and informative about the wear on my tires. Whatever she is getting paid, I'm sure it's not enough. read more

Great bunch of guys back there and very courteous. Always clean and they are fairly priced

So not ever going to this location My appt was 4:00 when I made my appt I was told it would be a 1 hr appt. I arrived at 3:30/3:35 I waited about 10 -15 minutes to get checked in. I was told My car would be ready in about 1 hour. At 4:30 I asked when would my car be taken in and was told I was up next. My car was not taken in till 5:00 I did not leave till 5:35. I worked 6 days, Saturdays is straight through, no break. This location so needs to work on time management.Plus sitting there for more than1.5 hour I listened to many complaints this location recieved either phone calls or in person complaints. read more

Ok, so I knew my tires were bad and needed replacing. I figured that doing anything about it over the summer wouldn't help, so I put it off until the winter because that's when the real bad weather sets in. About a week and a half ago, I noticed that I had a really low tire, and decided to go get it looked at. Ended up having a nail in it, and decided to come here after work. I've been to Discount tire before, but mostly their Arizona locations since I lived out there for so long. This location's the closest to my house. I checked them out online and stopped in. I came here for my tire patch at 5PM on a weekday, and was in and out before the store closed at 6. I was impressed with the fact that even though the lobby was busy, I was in and out in less then an hour. So I came back this morning to get 4 new tires for my car. They had some really good promotions online, but I ended up going with a set of BF Goodrich. I ended up spending a little under $600 and that's with the tire insurance, tax and disposal fee included. The cool part about this store is that I love how clean it is. No filth or dirt, considering that what these guys do is no joke. Also, they had a coffee stand that I hit up, along with free newspapers. The bathrooms were well stocked and in great shape as well. Staff here is professional, and I felt good about my purchase after I left. Guess what else is cool? My car, on a Saturday morning none the less, was done in the hour that they promised. I was anticipating sitting here for hours! I swear, back in the day it felt like these type things would take half a day. Not here! Here's another thing I like about Discount tire. I was cruising their website, and you can tire shop online, and even place an order and make an appointment at the store of your choice. I was even able to check stock! Now, your thinking, who cares about checking stock? ME! Why? Because who wants to drive all the way to a tire store, get in there, and find out that they don't' have the tires you need, so you have to drive to another location and deal with that crowd? I sat in my pajamas this morning and made sure they had them available before they even opened. I also went home and checked online again at their site because I couldn't remember if my tires qualified for one of their visa card rebates online. Funny enough the tire stock is live! When I left the house this morning, there were 5 of my tires in stock at the Rochester Store, and when I got home to look at my rebate, I noticed there was one left! BOOM! Awesome! Very hip people, very hip! I'm a fan of Discount and will be back in the future! read more

After a poor experience at the hall road location, I was able to make an appointment online the same day to bring my car in to have the TPMS looked at. It took less than an hour for them to check all of my sensors to find the faulty one and replace it. To top it off, the sensor replacement was on sale. Matt took excellent care of me, and I'll be sure to come to this location again next time. Thanks Matt! read more

This Discount Tire does a fine job of installing the tires. Very professional, quick, no complaints on that front. What bothers me is that I needed to replace a tire because of an irreparable damage, and it is well known that both tires on the same axle should be changed. You can find this information on many reliable websites. The problem is that they really try to talk you into replacing all four tires, even though there is nothing wrong with the other two tires, and plenty of tread left. NHTSA says it is OK to replace just two tires on the same axle (if it is not an all-wheel drive vehicle), and yet Discount Tire tries to up you to replacing all four. I appreciate that they would like to make more money by selling you four tires rather than two, but I think they would do more business by being honest and trustworthy. They also try to sell you their insurance, which statistically is never a good deal. You should only take out insurance for major losses - your house, your car, etc. read more

If you are looking at getting insulted this is where you come! Came in for some ties. Just using my car for a couple hundred miles more than selling and the only thing they had to say was your car is a throw away car with some throwaway tires. read more

This place is ridiculous. They're so slow, not accommodating and I will not come back. I called and asked if I should make an appointment, which they told me no just come in and they'll take care of me.. I come in immediately after the phone call to find out I now have to leave my car here and it's a 2 and a half hour wait! So much for them taking care of it right away. You don't tell someone that over the phone and then they come in and say never mind it'll be hours. Not good for their business. read more

First time here to get my tires rotated. Super super friendly staff. They make you want to wait patiently since they do get busy fast.

Omg I went yeaterday to get a flat repaired. The salesman inspected my car. Upon return he stated that the tires on my car where the wrong sizes. Note they are brand new. And continued to try to sell me a new set. Refusing to fix my flat. Note i walk with a cane im handicapped senior citizen. I was in schock howva simple nail in my tire turned into a high pressure sale. I asked for my keys back and left. Went to a private tire store who fixed my flat for 15.00 no pressure very friendly service. Consumer beware of this ho pressure scam. read more

I visited this location to have routine service done. I needed a tire rotation and I was experiencing an issue with one of my tires losing air. Upon inspecting the troubled tire, the technician informed me that the chrome wheel that tire was on had a lot of corrosion on it (where the tire meets the wheel). He explained that it's a common issue with chrome wheels. I had no problem with this explanation. I did have a problem with the fact that he told me I needed to purchase new rims. I declined the sales pitch. The technician then told me that he would "clean the wheel up" the best he could. Over the next couple of weeks, I noticed that the air pressure in that tire was decreasing significantly. I had to refill the tire with air every couple of days. I took the wheel to a different tire retailer and they removed the tire. I looked at the wheel and nothing was done to it. It was obvious that the Discount Tire technician had not even taken a wire brush to the wheel to remove any of the corrosion. He did not even recommend that I take it to a repair shop to have the corrosion removed. There were no alternatives besides buying new wheels. All is well now that the alternate tire retailer cleaned up the wheel. I will have to do this every few months, but at least I saved a few hundred bucks in the process. read more