Excellent customer service! We're from out of town and were on our way home from a camping trip in…read moreMt. Lemmon when our car broke down. I looked for the nearest auto shop and thankfully this one was only about 30 yards away. It was a Friday afternoon and the shop was busy, but seeing that I was from out of town and on my way home with a wife and 3 very young kids they said they would try their best to get us on road so we wouldn't have to spend the night in a hotel. The manager, Bryan, and asst. mgr, Eric, stayed past closing with one of the mechanics trying to figure out why the car wasn't running after fixing the obvious problems. After some time they told us that unfortunately they wouldn't be able to get it solved that evening but would have to keep looking at it the next morning and we'd need to spend the night in a hotel. Bryan called a hotel for us to make a reservation. It happened to be the one I would have chosen myself (I was already looking on my phone in the event that we had to stay the night, and didn't want to be "recommended" a hotel that was more than I was willing to pay). Then he and Eric told us we could grab whatever we needed from the car, and put our 3 car seats in their vehicles and they would drive the 5 of us over to the hotel themselves! Not your typical customer service (I was just thinking about the logistics of getting our kids and car seats into an Uber ...). When we got to the hotel Bryan came in with us just to check at the front desk and ensure they had the reservation he made for us over the phone, which they did. Then they told us that we could leave the kids' car seats in their vehicles and they'd come pick us up the following day! The next morning Bryan called to let me know that on further inspection the electrical problem in the van did appear to ruin one of the computers and so the computer would have to be replaced. Unfortunately, while they could replace the computer in their shop, they don't have the capability there to reprogram it. So, he made a few calls trying to find a place that would have the equipment AND be able to fit us in before they closed. Keep in mind this is Saturday morning--just about the worst/busiest time to try to get something fixed. He said he did find a shop that he's worked with before that could squeeze us in, so our van would be towed over there. To make a long story short, our car was eventually fixed and running Saturday afternoon, so they came and picked us up again and we were able to go home that evening. Our van took up a bunch of their mechanics' hours and it took some logistics on their part in working with the other shop to get it running before the end of the day Saturday. Bryan and Eric (as well as the mechanics) were extremely helpful to us and doing all that they could to get our family back on the road as quickly as they could. Being from out of town (and being the weekend), they could have easily taken advantage of our situation and charged us way more than they did (after all, what other options did we have??). But instead, they were very sympathetic, went way beyond any normal expectation of "good customer service" (who calls hotels to make arrangements for their customers and then drives them with their kids in car seats in their personal vehicles?) and gave great rates to help minimize our cost with all that was needed on our van. Even after we were on our way home, Bryan called me just to ensure that everything was working properly and there were no problems. I can also say, in response to some of the negative reviews, I purchased 2 tires here and what they charged me for those after tax and everything, was about $40 LESS than the total would have been at Discount Tire (that's NOT including Discount Tire's road hazard certificates). All in all I was very impressed with their service as well as their rates and would highly recommend them to anyone. Hopefully I won't need their help in the future, but if my car breaks down in Tucson ever again they'll have my business!

Great service! It's a big deal for me, but we had (3) turn…read moresignal lamps out, and rather than flail on our own, our local Furrier replaced them at no cost, a very nice gesture indeed!

I came to PR after I learned they were not JUST a shop that sold rims, but rather handled all…read moreissues regarding rims. I scratched up my rims pretty badly from a median, and I hated the way they looked. I didn't know repairing the rim was even possible until I reached out and spoke to Thomas. He was so helpful and went above and beyond to accommodate my schedule, and making sure I could have my car ready within a reasonable time. Hopefully I don't need rim repairs again, but when I get a chance, will take my car back for a full detail service. Highly recommend Platinum Rollas!

Best tire shop and custom shop in town. Only use the best quality materials, want it done right the…read morefirst time talk to Tito at Platinum Rollas he'll take care of you.

Stopped by Discount Tire on a Monday and was genuinely impressed by how fast and efficient the…read moreservice was. Even at the start of the week when most people are getting errands done, the team kept things moving and had me back on the road quicker than expected. The staff was professional, friendly, and clearly experienced. They explained everything clearly, didn't push unnecessary add-ons, and made the whole process smooth and stress-free. The waiting area was clean and comfortable, and you could tell they value both speed and customer care. Overall: Quick, hassle-free service with a team that respects your time. If you need tire service done right and done fast, this location delivers. I was given an honest answer no new tires needed, just a tire repair, and tire rotation at no charge.

Emergency repair. Tire caught a screw the day before we were going to California. They fit us in…read more Needed a new tire, which they had. All warranty work so no charge. DT is the best on tires and customer service. Very customer centric staff. The manager is awesome.

had a great experience with the team at Discount Tire on Speedway and Dodge in Tucson. I needed my…read moretire replaced and the staff was incredibly helpful, informative, and reliable throughout the entire process. They made everything easy and kept me updated, which I really appreciated. Ramon especially stood out with his customer service, he was kind, funny, and made the whole experience much more comfortable. I'm sometimes hesitant about going to mechanic shops, but this location has such a positive and welcoming atmosphere, even when they're busy. I would definitely recommend this Discount Tire location and their team to anyone who needs tire service!

Long story, if you can take it. I have been buying tires…read morefrom Discount Tires ever since I discovered them in Tucson. Since then, I have bought from Discount Tires in at least three cities, since I travel too much. A total of well over 50 tires, on over a dozen cars by actual count. All B.F. Goodrich KO tires, since I live on a dirt road, and need the extra protections on the sidewalls. Any time I have bought a car, I have gone straight to Discount Tires to put on a new set. Expensive, but if you've ever changed a tire on a dirt road in southern Arizona in the summer, you will understand. Discount Tires offers a pretty good guarantee, which I have used more than once. Good stuff. At least until yesterday, when I ran into a brick wall at the store where I have bought the most tires. I got a slow leak in one of my front tires, so I took my Subaru in to my favorite store to get it repaired. They advertise that they will fix flats whether you bought it from them, or not. Slam dunk, since I actually bought the tire from them anyway, right? Wrong. Alex went on out to my car when I brought it in at the appointed time, and looked at all the tires on my car, and reported that he could not fix the flat on my front tire, because one of the rear tires is 11 years old. Huh? What does that have to do with the front tire, I asked? Well, it turns out that company policy, according to Discount Tires, is that they will not work on a car that has an old tire. Not work on the tire, the whole car. Doesn't matter if they sold the tire in question, all the tires on the car, or none of them. Company policy. I whined that I had been a great Discount Tires customer for decades, always bought the high-dollar tires, blah blah. No dice. He hands me back the keys, shows me the door. Now, you may ask why I have such an old tire on my car to begin with. Well, the tread is not only not worn out, but it matches perfectly the wear on the rest of the tires on the car. If you have ever owned a Subaru, you know what this means. If your tires are mismatched in the tread, you will toast your transmission eventually. Really. Ask friends who drive Subarus. So, if I replaced the old tire, I would have to buy four BFG tires, for well over a thousand bucks. Rather not, if I don't have to. The old tire has about half the tread, has no cracks, has been watched carefully over the years, but its old. End of story. No more Discount Tires for me. I don't believe in dealing with businesses that have secret rules to screw you out of your money. As they say, your mileage may vary. Good luck. Miller McPherson Tucson

We took pine of our cars for a wheel repair after curbing it. What sets them apart is that they…read moredon't do mobile service, so that they can control the quality of the work. The owner is in house almost everyday and they have technicians that have been there in the realm of 20 years. Our wheels are center lock, so we brought it in already off the car, as it's a specialized process to remove the wheel. They did a black satin finish on the wheel and it came out great. We had taken another car to them previously and what we appreciated at that time was how they set expectations on what the final outcome would be.

Good luck if you get stuck on the phone with that big bellyed woman who has terrible customer…read moreservice skills. After explaining the issue I was having she laughed as if I didn't know what I was talking about. Yet I still took it to see if they could help me with my rim, they call me saying they can't help me and the only place that probably could would be in Phoenix. Good thing I kept looking for shops, next tire shop I went too, they helped me fix my issue immediately. A rim shop that couldn't fix a rim??? Crazy right, even worse that the big lady with a terrible attitude answering calls for them acting like she knows what she's talking about when it comes to rims. Like lady just take down my appointment and let the techs diagnose my issue, not you with your know it all mind-set. Should fire her if you want some good business! Big shop looked empty I could image why.(the unwelcoming lady taking calls)

I had originally come in because I needed a new tire and had scheduled a oil change as well For…read moreanother date went back to do. The oil change was unable to do that because I ended up needing a new oil pan. I was able to work out a payment plan that suited me and get my car fixed not only get a new oil pan, but fix some noises that were happening in my car as well. The guys here are really great and have great personalities very satisfied with the service.

bad service , was the first and the last time , they replace used tire that had issues and nobody…read moretold me and I start having issues since I bought it and Sam was rude and unprofessional , I don't recommend that place at all. I contacted with the compan to fix this situation they tried to make me buy a new tires and charge me 290$ , even though I said I can pay 100$ for both tires coz I already waste 100$ for bad tires, but they did not respond.

I recently had new rims and tires installed on my 2015 Nissan Armada and experienced an issue with…read morethe tire pressure sensors communicating with the vehicle. Jay at RNR on 22nd took the time to explain the issue and the process needed to resolve it. Jay and the service team quickly diagnosed and fixed the problem, and my vehicle was back on the road in no time. Their professionalism, knowledge, and commitment to customer service were outstanding. I highly recommend RNR on 22nd for your tire and wheel needs. Be sure to stop by and see Jay and Leo--they provide excellent service and truly take care of their customers.

I stopped in because the chevy dealer didn't inform me my tires needed replacing when I took it in…read morefor an oil change a week ago. So I found rnr and told them I think I need new tires and cs m e out and checked them and they were in such bad shape the were actually in horrible condition. So they proceeded in the process of replacing those rotten tires for me and helped thru the entire process with financing the cost with a decent monthly charge. It was a wonderful experience and was so thankful for their professional expertise and compassion i felt totally taken care and thankful. Val quadrod

Ross took great care of us. They had the truck ready at the exact time he promised. Offered more…read moreexpensive options, but did not push when I declined. Very busy, but fantastic experience. Would highly recommend!

Very disappointing experience. This is my second time coming to the Discount Tire located on the…read morecorner of Golf Links and Kolb. The first visit was about a year ago when I purchased tires for my daughter's car. It was fine--very transactional. Appointment made, tires installed, done. Nothing memorable, nothing bad, nothing review-worthy. This time was a completely different story. I called on Friday and spoke with a gentleman named Russell, who explained that they fix tires with nails or screws for free. He told me to just bring the car in and that they were taking walk-ins all day. Based on that conversation, I went in on Saturday. The store was extremely busy with appointments and walk-ins, and after waiting about 40 minutes without ever being seen after the initial check in, I decided to leave and make an appointment instead. Since they're closed on Sunday, I scheduled an appointment for Monday and came back today. I checked in, clearly explained that I was there for one thing only: to have a nail/screw removed from my tire. The tire wasn't even flat--I had just noticed the screw and wanted it repaired properly. They did their standard inspection, which is understandable, and then told me that all four tires needed to be replaced. I explained that I was not in the market for four new tires and certainly wasn't planning on spending $1,200-$1,300 today. I just wanted the tire fixed. I even would have been willing to pay for the repair, despite being told it was free. That's when I was told they could not fix my tire because I didn't purchase the tires there. So to be clear: because I didn't agree to buy four new tires, they refused to repair a tire with a nail in it--even though I was told over the phone that this was a service they provided. And no they did not fix it. I guess I had to buy new tires. Horrendous service. Extremely disappointing, especially given how simple this should have been.