Nice people; came promptly and advice was sage. Repair didn't go well but that was because the…read moreproblem was atypical and difficult to identify.

Quick and on time. Quickly diagnosed. It was the TV and no fix. But we knew…read more Knowledgeable and professional.

I've lived in Laurinburg nc for about 7 years and haven't liked that Spectrum was my choice…read more Service is terrible. But it has ramped up to the point where we have days of intermittent service and I work from home. I cannot tell you the stress in trying to drive around town to find an Internet connection so that I can do the bare minimum. It is affecting my income. The last few weeks have been awful and at least one full day per weekend nothing. We were told that Duke Energy was replacing poles and that was the reason. But what I've notice is that my area has been having this trouble for months since Oct 2024. We have 'troubles' in Laurinburg with certain issues but I have noticed that certain areas or neighborhoods take the brunt. I am white and live in a predominately black area. I love where I am and my neighbors are wonderful. But I noticed that for electricity and cable/ Internet we are generally the last area to get service. That's what's happening now. When I call friends living in the richer-white parts of town, they tell me they have service and that their service rarely goes down. I spoke with someone recently in the industry that claims this is an actual thing. If they need to pull power, they do so in lower income or minority neighborhoods. And some of us are the ones working from home. And we won't get reimbursed for all of the down time. Also, one of the last times in speaking with a cust service rep, she researched our area and even claimed that we had a disturbingly large amount of outages and also very strange. For this post, I had to wait 30 minutes this because it's been up and down 4 x in that 30 mins. I think we need a class action suit. Seriously . What could improve you ask???? Get Verizon in here.

They continued to raise internet prices without warning. I made several calls to discuss the…read moreservice. Basically they said tough so I changed service providers. Also asked for part of my month credit.

The need to be mindful of senior citizens accounts. My aunt had 3 phones under her account. One has…read morea warranty and they are giving me a di

I have all the 3 services with X infinity , Cable through the condo Association and cell phones and…read moreInternet by me First of all : all the advertising are scam and not true Second : is the only company can take away any cable TV Station without informing you , then when I call , I was told that I can get back only if I had to add another package that station has now , and I have to pay X infinity So I am paying $40 / month for service I can get free always and they want to pay another $12.99 to watch Chanel 402 in Naples Now it is most expensive services and has no premier change but Spanish and advertising stations It will s most fraud buisness for long time So I will drop all services and ask the condo Association which lol drop the cable as soon that contract is done

We finally had had enough of the overpriced, unreliable mess that is Time Warner or Spectrum, or…read morewhatever in the hell it's called now, and dumped everything - phone, internet, and cable. In 5 days the switch was made, with an installation time of less than 2 hours. The internet speed is awesome, the cable is excellent (except "on demand" sux), and our bill was cut by over 40%. In the first month, we've had no interruptions, no reboots, just service we like!

Had technical question. paul said that all they do is provide internet connection--my question…read moreabout router and switch that we use outside the areas they help with. Disappointing.

I hired Ivan to install a 65" TV over a fireplace. He worked with my availability and moved the TV…read moretwo floors down. He was thorough in preparing for the install over the fireplace. Upon coming across a couple issues with the install he was creative in developing appropriate solutions to ensure that the TV was mounted as I needed.  He also suggested alternative options to ensure that I was satisfied with the final outcome. He went the extra mile to develop a solution so that I had the best over the air TV I could possibly get at my location. His pricing was very fair even though he had to spend extra time to ensure everything was done to my satisfaction. He did not charge above his original quote. I would highly recommend him without hesitation.

Ivan is fantastic! After calling around to multiple companies on Yelp and Thumbtack, I gave Ivan a…read morecall and he was able to fit us in the same day and gave us a reasonable price (half the price of Best Buy)! As someone who was getting their tv mounted for the first time he talked through all the decisions of height, tilt, and how to minimize wall damage in our rental with me and gave me his expert recommendations given the layout of our room. He also went above and beyond for wire concealment and mounted our AT&T and roku boxes and power strip to the back of our tv to ensure the mounting was sleek and most importantly safe with all cords out of reach for our baby! He was also very thorough with each step, allowed me to inspect it to make sure I was satisfied, and ensured he cleaned up before he left. Highly recommend Ivan and his team!

This is hands down the best Directv dealer in Greensboro, NC. They did a great job installing my…read morenew home in Adams Farm. I highly reccomend them!

I've been waiting in the lobby of Spectrum for 20 minutes with three employees behind their desks ,…read moreno customers. Waiting. Phone keeps texting me to stay in the store. My turn is coming up. I just want to return their equipment and cancel my internet. It has dropped 6 times I. The past week. Their technition said the (2 year old) fiber optic cables can't take the cold. That's why it me dropping and why I'm dropping them.

Amazing customer service and very helpful on explaining the changes you will see down the roadread more

At 12 noon today Sunday 06/22/2025 I called for TV repair was promised I would be called back…read morewithin the hour by a tech person who knew what was going on with me losing my living room T.V. reception, it is now4:30P:M and not a word from this dog and pony show called Northstate or Lumos, what a shit show Northstate or Lumous or whatever Northstate or Lumous has devolved to! It would have been far better if whatever A-I or Dum ass they hooked me up with would have just leveled up and told me that they Lumous knew absolutely nothing about anything and just hung up. I am a month behind in payments and they will never receive another dime from me! And for the FOUR HOURS LUMOUS deprived me of today my rate is $50.00 per hour. Lumous owes me for 6 hrs. $ 300.00! In other words, LUMOUS YOU REALLY SUCK!

Horrible company. Their internet service isn't even worth having. It cuts out constantly. Customer…read moreservice is incredibly rude. Everything has gone downhill since they became Lumos. Now customers have to pay more to pay their bills which is ridiculous. I'm glad I switched companies.

I was ready to give them a 2nd star for reaching out and saying they'd adjust our bill, but our…read moreinternet is back out. We had internet for 1 day out of 13. Adjusting our bill is the least they can do for us at this point. Luckily, we don't have a contract!! Oh, and I emailed them as they asked in response to my original review, but haven't heard back from them. However, our internet was back up this morning! it stays on! Update: We ended up dropping Kinetic by Windstream. The internet continued going in and out. I emailed them as asked to, but never received a response. To their credit though, they credited us the entire last month. Was waiting to receive the bill to update this and it came today. So, I gave them a 2nd star for doing the right thing, but the service still sucked.

I would rate them -5 if possible. Very disappointed with…read moreKinetic Internet. Frequent outages and slow speeds, plus customer service was difficult to deal with and not very helpful. The technical support literally was not able to write down my address to look up my account. It took 5 tries always mangling either a number or the spelling, eventually he dropped the call, just like that, after spending 1 hour waiting and talking. I expected much better reliability and support. If you can avoid them avoid by all means.

I enjoyed my experience. I set an appointment time and was then introduced to Tiana. She was…read morefunny, helpful, and honest. I upgraded my mobile phone and she made the process very easy. I was at the store for about 2 hours, but when I left I liked my new phone and actually understood everything Tiana and I talked about. Thank you Tiana. It is great customer service and knowledge of your job and company you work for that makes all the difference. I hope Spectrum appreciates you.

Believe the reviews, majority of the team do not understand what it means to be in a customer…read moreservice position. These guys would do better in a cubicle role where they don't have to talk to people.