I have only been to one dispensary. I don't want to go to another one. I do believe in quality and this dispensary definitely serves it. They have a very polite, helpful and knowledgable staff. The people that rotate from the front desk including the security guard make me feel good when I walk in. Go in and check it out. The store is very clean and they are making it look even better. Please start offering a Military Veteran Discount. Keep up the great work. read more

Just like all of chicago a bunch of over priced lame ass weak crap charging $85 a g for concentrates your outta your rabid a** mind even street prices were like $40 a g when it wasnt legal try coming up in the world like Washington or Oregon ive lived in every state and the west coast is where its at. this and every other horrible excuse for a dispensary around the east coast disgust me with how pathetic they actually are keep in mind growers currently keep the grow rate low as to keep prices high read more

Awesome place for your relaxation needs. Everyone is friendly and they are well knowledge of the products

Good luck trying to get into this place. Better off finding an alternative solution. Medical patients come first and if you get in they may not even have flower since medical patients get first choice. read more

This compassionate healing center is generously staffed with a selection of the kindest, most knowledgable and empathetic people I have ever had the pleasure of working with. They immediately put you at ease and take the time to answer your questions and make curated recommendations. During my visit today, one of the associates waved at me and said, "Welcome home." Boy, was he right! read more

Should probably state that you have to make a reservation before you can even get in. Kinda bull. Should state it somewhere on the site.

The only time I've felt more stressed leaving a cannabis shop than going in. Decent products...mostly friendly staff except for the power trippy, condescending security guard as you come in. A bizarre system where you wind up talking to three different people before actually being given your purchase. A very different experience from another Chicago dispensary where the procedure is simple, the entire staff is respectful, and I've always left happy. read more

I agree with berry b. The woman who took care of me was non compass mentis and 1. took forever over her computer and 2. didn't even do what I requested. Either she was high or totally incompetent. I said I wanted ONLY GUMMIES for arthritis pain, some for daytime and some for sleep. I came home, opened the tin for sleep last night and they were pastiles. I went "oh well" and took half of one. Didn't sleep well AT ALL and was so muzzy this morning. I am going back today to complain about her and the order today. I shall see what they do about it. read more

I bought a disposable Rythm vape pen less than 3 weeks ago and it still has oil but doesn't deliver any vape anymore. Took it in to ask about how to solve and I was told that you can get a credit. But since I didn't have an account they can't credit me. Fuck Rythm and Dispensary33 as I'll never buy from either again. The retail person made me Feel as if I didn't matter. Time for a new dispensary. And As a business make the effort for all customer or choose to lose them as you just did. read more

I used the Eventbrite lottery system and it was fantastic. Was able to get a ticket and I was allowed to enter anytime between 11am and 2pm. We had no issues. The service was great. Everyone was extremely friendly and knowledgeable. It was a very positive experience. I'm not sure why other dispensaries are not using this ticket system. read more

The convenience is great but the prices are nauseating. The tip box at the cashier is baffling. Why is it even suggested to tip a cahier? The cashier literally sits there while another person brings over the product. Why am I tipping this cashier or any person working here? For their knowledge of the product should I have questions you say? Well, the girl working at Home Depot, the pharmacist at Walgreens, and the guy who works at the liquor store near me also answer questions and make recommendations, and none of them solicit a gratuity for product knowledge. $85 for 3.5 grams and they set up a tip box. Dreamers. read more

Best dispensary in the city. Staff is knowledgeable and friendly. They are well stocked and everything is on display and clearly labeled with prices that include taxes. The online registration system means no waiting in long lines, so far I haven't had to wait more than 20 minutes between showing up and making my order. Once inside they move through customers quickly with their 3 step process. Walk-ins are limited to the mornings, but I don't understand why anyone would do that when the online registration is so easy and lets you show up at anytime during the slot you pick. I never give Yelp reviews, but these guys earned it. read more

I can't really rate cuz I can't get in tHey answered the phone n sure the dude was nice answering few questions for me but what's the sense if I can't even get in Y IS IT SO HARD TO BUY LEGAL WEED it was easier before it was legalized I need a plug help a dude out read more

The staff didn't know what they were doing. One person said it was ok to order, another person sends you back out to the lobby just to be verified again and sent back in.. but then the person that rejected you said they can't help you and you need to go to another person. Get it together people. You're not the only dispensary around. Pretty trashy if you ask me!!! If I was the owner, I'd fire the staff and start off new. You're losing money! read more

What a lovely experience. I got there at 9:30 on a Thursday morning and the kind gentleman at the front desk told me they would text me at 10:15 so that I could come back and shop. When I got there the sales person who helped me was so patient and informative. I hope prices go down as time goes on, but for now I am happy to pay for the service that I received! I highly recommend for anyone in the neighborhood or coming from out of town. Please also support local! read more

The staff at Dispensary 33 is... dope! So knowledgeable, imparting info in ways that are in depth, but easy to understand. The man that assisted me, Scott, asked great assessment questions and guided me towards the products that would be most helpful & enjoyable. I learned a ton, without being overwhelmed. With a medical card (that's super easy to apply for and saves you the 25% - 35% tax) you don't have to wait in line and even though demand has strained supply for recreational cannabis, they have plenty of inventory for medical card holders. When the hoopla dies down, recreational cannabis customers will be able to enjoy this excellent shopping experience w/o long lines & cut offs. read more

The staff was unbelievably kind and knowledgeable. I visited the store on Feb 17th, 2020 just before close and the young lady at the front desk took pity on me and let me be the last customer of the night. The budtenders were all patient and super cool. Products were labeled clearly with all the info you could possibly need. I will be back for sure. Other dispensaries in the area did not compare. read more

The staff here is rude. Second time I came here I dealt with attitude for no reason. My friend did not have an account set up so they wouldn't let him in... then openly made fun of him in the dispensary while I waited for my order and I just thought that was so unprofessional. When they wouldn't let him in, he said he would go somewhere else. They did not know we were together and were being super loud and bitchy basically saying they don't need anyone's business and this is a multi million dollar business and he should do somewhere else. That really turned me off. I am done with this place. Also the bud is not even that good! I get better shit from other places way cheaper. Bye bye Dsucky3 read more

I can't say that they are the best in town, but that's because I haven't tried to go anywhere else. That said, I have no reason to want to look anywhere else. Great staff, great products. read more

Very excitedly, I waited ~4.5 hours to get into the dispensary in January 2, 2020 (the day after legalization). However, waiting is not the reason I am upset. I am upset because I told the gentleman helping me that I was specifically looking for a strain that had EQUAL parts THC to CBD because high THC strains often make me anxious. He recommended a strain to me called Harle-Tsu and said it won't make me anxious. I only wanted to buy a single gram, but they were out. Ok fine. I ended up spending $80 for 3.5g only to get home and realize that Harle Tsu has ZERO psychoactive affects and does not make you high at all!?!? Essentially, I spent $80 to smoke a bowl of nothingness. Wish I was informed of this before throwing 4.5 hours and $80 in the trash. Thanks Dispensary 33. Will not be returning read more

Having someone explain everything that I asked to me in detail was the best thing that I could ever have imagined. I was so excited when I left I will continue to go there and I appreciated Mike's help. These guys are amazing they know everything you could possibly imagine about what would benefit a person.. Ana Oquendo read more

Friendly, customer-focused, and high(ly) knowledgeable staff. Warm and non-judgmental environment. Pre-order system is terrific. Nice selection of products and accessories. These are compassionate people, period. read more

SUPER EASY AND PAINLESS ADULT USE PURCHASE. First time ever buying legal recreational product and it was awesome. Just follow their order instructions and you'll be good to go. Signed up for a reservation on Eventbrite, got an email which allowed me to place my preorder, next morning got an email to confirm my purchase was ready during the time slot I reserved. Showed up, sat for like 2 minutes went in and got my goods. I was in there for maybe 4 minutes in total. Awesome awesome awesome experience, definitely going to be a regular customers. Negative reviews seem to be based on people not being prepared. read more

Terrible customer service! zero stars! Overpriced! One star is to high. I was one of their first customers. Customer service has really gone down hill. First they lost my pre order reservation. After selecting an alternative product and attempting to pay I place my money on the counter. The cashier who has yet to move or even stand upright holds out her hand and says" can you put the money in my hand. I find it rude to place your money on the counter. I'm not picking it up off the counter". I said "I find it rude not to take my money and rude to not stand upright to take my money". This is post pandemic times. Many people are still trying to have as little contact as possible. The manager then tries to act like the cashier should have been treated with more respect. Bottom line I'm the costumer trying to give this business money. I didn't know there were rules on handing money to cashiers. Especially since I've been in retail for over 35 years. I left and went down the street to Sunnyside Dispensary and even paid less for the same items. They were much more professional. Much nicer. I placed my money on the counter. The cashier took my money and said "thank you, have a great day". read more

I'm a medical patient and they wouldn't allow me inside to speak to their "specialists" that are supposedly so highly trained. Their website is full of false claims. Stay away from their overpriced slim inventory. Wayyyy better options out there. Now I know why people tried to dig an underground tunnel from the nail salon next door to steal from them; they won't even sell to patients!! Colombia Care has THE BEST CARE!!! read more

I love how this dispensary looks on the inside and the staff is extremely knowledgeable. What I don't like is how expensive the products are. Other medical dispensaries offer deals on all products, they don't have a point system OR deals on flower. Take your money else where. read more

*Sigh* so let me explain the two stars. I followed the instructions that were given to me by the website. It states to get to the location when they open at 9 to check in. I did that. When I got my text to come back within the hour, I did that. Only to be told that I would not get to purchase any flower. What's even more disappointing is that I wasted money on uber there and back and there and back twice. It's not the money it's the principal. There should have been a notification that there was no flower to be sold at check in. It literally went at 9am "hey thanks for checking in see you in about an hour" to "welcome back..sorry you can't purchase any flower but We have other things that you have no interest in purchasing in stock for you" Then on the inside I hear the security guard and this one guy laughing about how if you don't have your medical card you're pretty much s*** out of luck. Very classy guys. I have no qualms with medicinal customers and I am in agreement that they should be first and highest priority, it only makes sense. But hey..don't rub the non medicinal consumer's face in the mud. Especially after time and money was wasted going to this establishment and nothing coming out of it. Again, I just wish they would have posted that on the website or the Facebook page or the guy would have said something in the morning when I checked in. It was misleading and really in poor taste. Thanks for nothing! read more

The check in and purchasing process is confusing and unnecessarily over complicated. The employees are constantly telling you to move to different numbered dots and they're not very friendly. I'm only coming here when Sunnyside has a long line. read more

The pre-order/ eventbrite system does not work. I received no email reminder that I asked for and once it was time to order nothing on the site lead to me where we could actually order or sign up. read more

Went at 9am on the second day of legal rec, 1/2/20. Had to wait three hours, but of course that's expected with the crazy demand. The staff remained super organized and upbeat during what was certainly a crazy, nonstop day for them. They kept everything as organized and fast as possible with the conditions and I was super happy with the products I bought. Staff was having fun and encouraged customers to have fun, kept us all laughing once we got inside. I definitely look forward to coming back here once the supply/demand evens out, their selection was awesome. read more

Terrible wait times, the taxes are insane, and the variety is not all that. Staff is ok but in a rush. Better buying "local" than this, hell take a trip to California their dispensaries have personality. read more

Please get with the program. I don't understand the intention of broadcasting as a recreational location to turn away everyone who doesn't have a medical card. Never coming back. I realize you ran out of product but that doesn't make sense when it should have been anticipated and it should have been an equal playing field for both respective parties. First come first serve. read more

I went to Native Roots on Quincy this morning for some medicinal cbd edibles. Mark Miller was helping me. As I was paying for my items, I had to dig a bit to get my coin purse. Let's be clear, it was .07 I needed. He told me not to worry about it and to have a wonderful day. It has nothing to do with money, it was a simple gesture of kindness that is scarce now. Thank you, Mark. And as always, Amanda rocks it consistently! read more

This dispensary is the worse in the city. They will dismiss you if you don't have a medical card. Their not friendly at all. Super over priced for what you get, better get it off your dealer than paying for anything at this dispensary read more

I just left and it was the best dispensary experience I've had so far here in Chicago. I would recommend to a friend to come here although I haven't tried the product yet the customer service was super excellent everyone was very friendly very polite and did not mention the service was five minutes long that's it I only waited five minutes long. Must come here if looking for a dispensary in Chicago area! read more

I thought I missed out when I didn't get the pre sale tix. But I went at about 930 and got lucky.....registered they text you when to come back about an hour. Turned out to be about an hour 1/2. But the guy at the door was super friendly and kept us updated. Went inside browsed, a guy came over to help was super knowledgeable and I placed order. Very seamless operation, product was great. Will return and highly recommend!! read more

Truly the most kind and compassionate people. I would highly recommend anyone needing help to check out Dispensary33 first.

Really nice staff, fast clean professional operation. The sales associate was kind and had some helpful tips when I let him know that I hadn't had cannabis in decades, was concerned since it's much stronger now. Bought Mindie's Mixed Berries Gummies, great flavor, cut in half, very pleasant and relaxing without feeling stoned, just what I wanted! read more

I read a lot of reviews before coming here, and so I went in prepared for the worst. But I had such a good experience! I arrived around 10:40 am and was worried I might not make it before they stopped talking walk-ins for rec, but there was no problem. I signed up for the text system, and it only took about 15 minutes for me to get the text to come back. It was probably not a very busy day (rainy Monday) so I'm guessing that helped. The experience of checking in was easy and comfortable and I had a while to browse the wide selection of products once I got inside. Every staff member I interacted with was friendly, helpful, and professional. I liked that they displayed the prices with the recreational tax -- no surprises. And the on-site ATM was a nice bonus. Haven't tested any products yet, but I definitely recommend this place for the shopping experience. read more

PRICES: way way waaaay too high, across the board. ONLINE MENU: difficult to navigate; unhelpful, vague employee reviews; doesn't indicate "sativa", "indica", or "hybrid". CUSTOMER SERVICE: very uneven; sometimes excellent (friendly, knowledgeable), often *meh* (middle-of-the-road, nothing exceptional), occasionally dreadful (too stoned, discourteous, zero product knowledge). ORDERING PROCESS: streamlined, easy. LOCATION: quite a drive or journey on public transportation from the Loop, which is the center of Chicago. PRODUCT DIVERSIFICATION: sadly Dispensary 33's weakest link, limited popcorn flower, zeeeeero shake (?!), not enough flower in a lower price range. The ONLY reason they get a star, at all, is the ordering process. I had such high hopes for this place, originally. But I have been disappointed time and again. They really need to create an even, consistent company culture: super friendly/courteous & super helpful/well-educated on every product. START listing on the menu what is clearly labeled on most products: Sativa, Indica, Hybrid. STOP letting stoner employees review product, and then describe them all in vague, but similar terms. One review of a 30% THC bud said "mild body buzz with a light physical euphoria". Euphoria is a mental state; it doesn't describe physical sensations. How can a high school graduate not know this? Also, I'm a heavy smoker and that thirty percent kicked my booty -- there was nothing mild or light about the high. Everyone is different, yes. But that review was anything but a professional assessment. STEP UP your game, Dispensary 33. (Before Chicago cannabis advocacy groups apply influence by lowering retail prices and initiating hundreds more dispensaries to give you the business competition your establishment so sorely needs.) read more