I have to say I'm shocked seeing the 1 star reviews. But the one star reviews have a common thread: entitled expectations. One of the things that is extraordinary about Dispensary 33 is the ( almost over the top) customer service. Not only is the staff and the process scientifically efficient, the staff is extremely welcoming and helpful. The stock is diverse and powerful. Love this place! read more

Dispensary33 does not prioritize medical patients; they have to wait beyond rec users. They refuse to offer discounts to medical patients who are unable to switch dispensaries due to the state website being down for over 2weeks. Mike, a manager, verbally assaulted a medical patient seeking explanation for the lack of flexibility for medical patients affected by the state website maintenance. Their prices are $5-10 higher than all competitors. read more

First the good thing- solid selection of all different items. As a medical user I've become accustomed to dispensaries prioritizing medical customers over recreational. This place doesn't do that & that's a huge turnoff. The whole pickup situation feels chaotic. It's loud and hard to hear any of the employees. You pay then wait for someone to shout your number like you're at a deli instead of your goods being shown to you before having to hand over cash. The whole process left me leaving more anxious than when I walked in - which isn't what you're looking for when buying anything, let alone weed lol. read more

Love how the site walk you through how to get a ticket to pre-order. It was my first time making it to a dispensary even I been in many cities that have them. Everyone was practicing health safety in the building. Everyone was really really friendly and even the officer was cool. Loved the vibe and definitely my go to place when I'm in Chicago and if they have more locations in other cities I'll be shopping with them. read more

Dispensary33 - To excited - Cannabis Clinics Near Me - Chicago, Illinois

Pretty much the worst dispensary I've ever been to in my life not only are they not helpful but they gave the wrong advice. The prices are ridiculous and it is not somwhere I would recommend. Literally go anywhere else. read more

always very friendly service and it's very nice that they include the tax. however it is absolutely sinister the way they lure you in with insane discounts online, just to show up and "oh we're all out of that. in fact we're all out of anything on sale. might i suggest a $75 eighth instead?" CRIMINAL! read more

Everyone's always here extremely nice. Good product. Very safe with Masks and how many people they let in. I recommend preordering as product goes fast. read more

So I use to love coming here, friendly staff inside, but the security was an African American man, and he said get in line and I'm a patient, so I assumed and it looked like two lines but the funny part about it was one side all white people, and the other side black people and I asked which line and he even gave me an attitude! I Will never come back if this man is still working there, and I won't find out cause I won't be around to find out. This place made me not want to come back. I've been a medical cannabis patient for a while and every where is medical on one side and recreational on the other side. But I was very pissed off because I had to go on the other side of town because no one had what I wanted just in a couple places. read more

I came in and registered, waiting in line to be let in. My husband and I weren't allowed to stand next to each other, which was fine, good Covid distancing. I had some questions and wanted to be educated on a couple of products as this was my first time at a dispensary. They immediately told me that I needed to leave because I needed to already have my order decided from whatever was online. If that was the case, why have a waiting room, then a dispensary room - why not just have an order pick up station? I was also told that whatever was displayed in the store was not necessarily the product you would receive- Not exactly sure what that means or if that's important. I left, disappointed and without any product. I really wish this had been a better experience, I had high hopes! read more

Was quick & easy & great service in the dispensary. Just wish their website was better organized, it's hard to navigate. It also would be nice if it was easier to search for type (indica/sativa/hybrid) & could search by cbd/etc %. MOCA & NuEra's sites are great for this. But I just moved closer to this dispensary, & will go back if convenient. The staff was wonderful & and I appreciate the good customer service. I was in & out as a medical patient in less than 10 minutes, and this was on a busy Friday night. I'd pick this place over the horrible waits at sunnyside any day. Best dispensary I've found on the northside, just please fix your difficult website! read more

DON'T come here. I am a medical patient with a terminal case. I came in, after my dispensary was unfortunately looted, the people who work here were absolutely no help. It was a long, stressful day. They treated me like a criminal, I was aggravated because no one wanted to help me switch over or help because they were more concerned about closing. They wasted my time, which like I mentioned, I'm terminal. Don't have much of that to waste. SO disappointed. I look different, maybe it was something about my appearance? I'd hate to think that but you never know. They also were not following proper COVID procedures. No masks, they were wearing bandanas. Only the security guard was somewhat helpful & wearing a proper mask. Don't waste your time to speak to people who are genuinely rude, only care about going home, & do not treat you with common courtesy like a human being. Mike, the manager, is the worst human I've ever encountered. No one wanted to give me names, go figure. I work as a columnist, someone needs to write a story about this place & how they have no business serving the "community" in that neighborhood. Zero stars. read more

Amazing service and lots to choose from ! They serve medical and recreational folks, if you have an IL MED card you need to create an account in order for them to receive how much is your allotment, having an account will allow you to obtain points and make preorders if you Want to pre order. first time medical purchase receive 25$ off a 50+ purchase. If your med you get your med card checked and state ID checked at the front desk and head on in to shop. There are also ATMs that charge 50 cents ! If you're recreational all you need is a VALID form of state ID. you don't need an account but if you want to obtain points and pre-order you can create one on their website/: dispensary33.com Once inside there are little references of edibles and non cannabis products to look at such an amazing place ! They are getting bigger with everything, the environment is so dope! read more

Security here was the best! The process is kind of confusing for a newbie but they were efficient and kind.

My experience here was short and sweet. I reserved a pick up time via Eventbrite and immediately received an email with instructions. I placed my pre-order and arrived to the store during my pickup window. Checking in was very quick and easy - the receptionist asked for my name and my ID. Then I was allowed inside and I was taken care of right away. After I paid, they brought out my order in 10 seconds, and then I was on my way! Super quick and painless process, and there were no surprises. I'll definitely come again next time! read more

Love this place - much better than Sunnyside. My only qualm is that they're out of pre-rolleds a lot of times, but that seems to be common for recreational at all the local dispensaries. They sell good strands, and the visit is always quick and easy. They have a great system for entering, only allow a certain amount of people in at one time, enforce social distancing, and require masks. Highly recommend, will be back. read more

I love this place. There's always a good energy when picking up my order. Friendly staff, great quality products and sometimes there are discounts! read more

Easy in and out. Receptionist is the greatest, and inside the staff is so knowledgeable. I am a medical patient and they helped me sort out the different products and I ended buying products that really helped my pain. Thank you to the great staff. BTW the security officers are nice and pleasant not unprofessional and cocky like the ones at Sunnyside Lakeview. read more

Unimpressive selection compared to others in the area. Too pricey. Great people, and I want to see them succeed, but the menu is really underwhelming and not just one or two random times. Used to be my first choice, now it's my last. read more

I absolutely love Dispensary 33 and secretly not secretly want to be friends with everyone who works there. Everyone is extremely accomodating, friendly and the overall process, during the pandemic or otherwise, is smooth and simple. D33 is my local dispo and the only one I've been to since it became legal. I plan on staying loyal. read more

Everyone over at dispensary 33 have been amazing and I love their pre-order system. They may not have massive inventory like some other dispensaries but the customer service and extra care they give you more than makes up for it, especially for someone like myself that is blind. If you're a medical cannabis card holder you have got to check them out. (another thing I love is they are just down the street from where I live) Hop on the 22 bus pick up my order and head back home) they do have what's called a rotating stock and it may take quite some time for them to get certain strains back in, which can be hard when you live with chronic pain some strains are much more helpful than others but I can always find something that helps. To be honest I do consider switching Dispensaries to a place that's even closer to me A place that has a very large selection only every time I go to dispensary 33 their customer service keeps me going back. read more

Came for the first day of recreational sales. Stood in the cold for 8 hours being assured we'd be seen and be able to get in. Wasn't called before they closed and wasn't able to buy. I understand it the first day and it is what it is more people showed up than were expected BUT what is nuts to me that reflects poorly on this business is that they did nothing to make up for this. Not even a sorry from them. They do not respect their customers or their time and that's just unacceptable to me. read more

The atmosphere is hostile at best. I understand that dispensaries are going to take a while to get organized, but that is no excuse for how i was treated. On the website at the time (because the rules are changing every day) i was told walk ins start at 9 am. You go in, give your name and phonenumber and they text you back and you have an hour to get there. I got there at 9 am and i was told they were already booked up with over 100 online reservations. A man walked and asked the security guard if he could explain the eventbrite ticket system because he didn't understand it. The guard says. "I don't have to do shit." The guy at the counter says something along the lines of, hey, I'm sorry but we didn't want to become recreational anyway and prescriptions get priority. I mind if prescriptions get priority. In fact, that's how it should be. Prescriptions should get walk in privilege and priority with reservations. But that is no way to talk to customers. If a customer gets rude or aggressive then sure, but these two just didn't care. I'm not in the industry, but i believe recreational should be walk in only, no online appointments or reservations. Prescription should get priority on reservations and walk ins. To be very clear. I'm not upset at the industry. I. Upset at those two employee's behavior. read more

The staff really listens and will steer you in the right direction. The vibe inside is very chill and clean and welcoming. Pre-ordering makes it a breeze and pleasure to swing by and get what you need. read more

ANDY ANDY ANDY! I was in last week (?) and was told that what I ordered wasn't available any longer. ANDY found me something similar that they had in stock and gave me a discount so that it cost closer to what I'd originally ordered. That was the best customer service I've ever experienced. Give Andy a raise!! read more

The #1 thing I want to say is that the staff there are so nice and helpful. I was new to using cannabis products since they've been legalized, and I was a little intimidated by the prospect of going to a dispensary. The people at 33 were very understanding and nice about it. A couple things to know- it is cash only, but they do have ATMs there that are very easy to use, and the withdrawal fee is only 50 cents, (as opposed to most ATMs where it's like $3.75). Also, they do have a very efficient system in place, which I really like, but it's probably easier if you do a pre-order online before you go. It's not really the type of thing where you go in there to browse- I hope they are able to have that some day, but I'm assuming mostly because of covid, it's not that way right now. Also though, don't be discouraged if you see a long line outside- they are so efficient. The line will go faster than you think. I'll be standing outside behind 10 people, and still, the whole process ends up taking like 15 minutes max. Great place! read more

I snagged an eventbrite ticket online for 6-7 pm shopping, the other times sold out instantly. I got there around 6:15, got in with my ID and the ticket on my phone email, and was let in and told to browse until my name was called. I had looked up the menu beforehand so I already knew exactly what I was there for (just a couple edibles which is pretty much the only thing any dispensaries consistently have in stock so no problems there). I think I wandered around for maybe 10 min before my name was called, told them what I would like, and another 5 min to wait to checkout (cash only) and get my things. All in all it was pretty speedy, but I also had done my research beforehand. Pretty much no shops have flower, and pretty much all shops are "overpriced" (its the 30% tax!!!!!). I haven't been to any other dispensaries (this was my first) but I thought the entire experience went smoothly. TLDR ; Use common sense, Get a ticket online the exact second they're available, check whats in stock online before you go, bring cash, and you'll get out quick with no problems. I chose this dispensary over others Because Of the online ticket system, no need to stand outside every day hoping to get in. Employees were nice. read more

Put important information on main page of website! Dispensary 33 website does not display the most important information about their shop on the main page of their website Most dispensary website layouts I have seen have put their ordering facts in the main page. Dispensary 33 does not. They just show you their daily rec & medical menu. The recreation menu just says available in store. So I go to the store to get what I see on their recreation menu; only to find out when I arrive that I should have ordered a time slot to even purchase the weed, on Eventbright. I was slightly irritated, but began looking at their website on my phone to search for this information. I sat down on a chair in the lobby to try to look for an Eventbright spot to sign up & was having trouble. I was asked if I needed help, and I was trying to get it myself, and reluctantly replied no. Then was told that I could not wait in the lobby. I had been there for a total of less than 2 minutes & it was raining heavily outside. They had just opened and there was no one in the lobby. Uncompassionate & unsympathetic staff. I left immediately and will not go back to a staff like that regardless of the weed they are selling. I have been to Washington and would love to see Chicago become like Washington. This dispensary is garbage! read more

I am a regular medical customer and twice they have given me the wrong order. It's not rocket science. You would think that when someone orders five items they would know that if they've only put two items in a bag that's clearly not what the customer ordered. And both times, they resolved the problem. Seems to me like they're looking for suckers who are just too lazy to go back. I wouldn't trust these guys, They were quick to take my money and both times made me wait about 20 minutes to resolve it. What's funny is they're short on two different occasions but they've never been over. Funny how that works isn't it? Considering you are a dispensary and the word "Dispensary" is literally the first word in your businesses name, it's fair to assume that you would know how to, you know... dispense. Also their social distancing practices are ridiculous. They have these blue squares that you have to stand on, and when you walk into the room they just tell you step on the blue square and you have to guess which one they mean. If you step on the wrong one they will immediately shout at you "not that one the other one." It's like playing a retarded game of chess. I was also quite disappointed at the knowledge that the "bud tenders" have regarding their own product. One time and I was held by a young Asian girl (don't remember her name) and she actually had the nerve to tell me that they don't categorize her strains by Indica/hybrid/sativa. They recommend them based on what kind of mood you want to be in LOL. Maybe spend a little less time on your lame ass Instagram videos in a little more time working on your dispensing process? Update: this week I became a medical customer of Consume Cannabis in Niles Illinois. Much closer to my home, and way better service. They also gave me a 20% discount for being a first time customer, something that dispensary 33 never offered. They also have a way better selection than D33. And their online ordering actually works without crashing every few days. read more

Lol ppl mad that dispensaries are out of product and have to wait when they should've know damn well that it would hectic for the get-go;you can't have your cake and eat it too..Last month you were going to a dealer,now you're on your high horse acting like this was going to be a smooth transition..This place orders as much product as they can from cultivators,so if they're out than that's not on them..We live in a big ass city so of course they won't meet everybody's demands in the beginning;they do,however, always have the freshest products so stop acting like everything went to Hell;and their first priority is to the med patients.I've been here for years and they've gone the extra mile for me time after time.. read more

Chicago's top tier dispensary. Hands down the best in the city. Staff is a awe and helpful and the selection is very good. I'd have to struggle to find a negative about this place. read more

I don't understand some of the negative reviews I've read on here. Every time I've gone to Dispensary 33 they've been pleasant, patient, helpful, efficient, and organized. I have a medical card, and to me their product selection has been amazing. I will continue to be a customer and all I can say is keep up the good work. read more

I set up my appointment to pick up. Drove across town to get there on time. When I got there I was told that despite having a reservation it would be at least an hour before I could go in. I set up another time to go in and they were out of flower. read more

This dispensary is terrible. #1: The person admitting people through the door is arrogant and not helpful: #2: calling their number sends you directly to a full voice mailbox, instead of a message indicating if they are in or out of stock; #3: there are zero instructions how to register. All this lead to wasted travel and frustration. Go to a dispensary that respects individuals. Avoid this one! read more

This place is impossible to get into. They don't take walk ins and reservations are difficult to get. Seems like you have to have an "in" with someone to actually be able to shop here otherwise they don't care about you. read more

Where do I start? I worked in the marijuana industry and have smoked some serious stuff. These guys bring that straight fire! Like not kidding. I keep trying different strains and they keep blowing my mind. I've tried to see if they will level off but nope! This is commerce at its finest. They keep putting out that next level shit that humans don't even deserve. I feel honored that this place is right on my block. I guess god likes me after all. read more

I have been greeted -- each and every visit -- by friendly, welcoming staff upon entering the Dispensary. And, when I go inside, the staff are extremely friendly, engaging and helpful while being most informative. I've been with'em for about 18 months (as of Feb. 2018). I highly recommend the team at Dispensary 33 and have zero complaints. If you knew me, you'd know just how impressive that latter statement is. read more

SCAM!! We went to the building to purchase some recreational edibles, told that they weren't selling with out a reservation. In order to get a reservation you needed a card, which could conviently be purchased as an up charge from an on-site Dr. STAY CLEAR!!!!! they were also extremely rude. Get over yourself minimum wage dealer! gawd I will never! read more

The staff are always knowledgeable and friendly! I find they always have a strain that works and while some dislike the rotating stock, I enjoy the variety it gives me and the ability to find new and better strains! There's almost never a wait and I'd wager anyone saying the staff is rude has never actually been. read more

No military discount like other dispensaries, if you don't support veterans then we don't support you. 1/2 g cartridge was $85 way overpriced. read more

Great, friendly and quick service! I always feel welcomed by the very knowledgeable staff!