My son's back tire kept going flat. Rather than needing to replace two back tires which I had…read moreoriginally requested, they found the problem on the one tire and fixed it. I appreciate the honesty and professionalism. I would highly recommend Ohio Tire Terminal.

Great service, awesome people! Rolled in on a donut, they didn't try to over sell me and I was back…read moreon the road quickly.

have had several complaints made to corporate over the past few years. Nothing is ever done. So…read morethis is probably a waste of time. All you need to do is look at the customer reviews for the Sandusky Ohio location. I was desperate for a place with weekend hours. That's how these corporate places always have customers coming back. Since last Friday 2/14, I now know my local Ford has service hours on Saturdays. So I will NOT be returning First off, Firestone claims that I need control arms on rear if my Edge. This is hard to believe since the shaking I am feeling is in my steering wheel and brake pedal. Secondly, why does your techs NEVER take my vehicle for a drive before looking at car and pulling straws? Why did the interior of my edge have greasy finger prints on the visor, above drivers door, and below my panorama sunroof?????! When I noticed it as soon as I got home and went to open garage door for house, I backed right up and took it back. Tony was VERY RUDE!!!! He made it seem like it was already like that when I took it there. Excuse me????? I demanded that it be cleaned and look like it did when I dropped it off! About 20-25 minutes later it was clean. Too bad corporate doesn't allow me to post these pictures in my review! I love how the company takes down bad reviews on Google. Miraculously, they have 4.3 stars on there. They should only be doing tires and oil changes!!!!

What a sh1t show. Overbooked. The techs are in no hurry at all. They may or may not do the work…read morewhen they say. They definitely won't call you and let you know what's going on. You will have to track them down yourself and badger them for answers. I've always gone to Firestone and now this particular store ruined it.

Well after you've been gone traveling for a few weeks it's always nice to come home and find that…read moreyour car has a flat as you don't really know how it happened or why it happened it was just there! So after a quick little search I came across Monro and I'm glad I did because coming here I could tell that the guys working here really did care and want to help as much as they could! Well so it came my tire was damaged so much so that I had to buy a new one but hey it happens sometimes so in just a little wile they took care of me and totally got me back on my way! They offer a check-in offer so don't forget to take advantage of that it will save you some $$$! Overall this was a mellow place with a friendly fast staff who did it right to help me when my car just wasn't happy it's for that I'm sure I'll come back here again I just hope that I don't have to soon!

I always have good service, and I always are able to fit squeeze me in never had a problem with themread more

I haven't actually had work done on my vehicle by this shop as I'm not local, but I can attest to…read morethe quality and integrity of the people that operate it! While en route to Cedar Point from Columbus with an SUV full of kids, I started to experience car trouble. My daughter googled auto repair shops near us as the handling of my SUV began to decline rapidly and I slowed down and drove with my hazards on. By the grace of God, we were only 5 minutes from Tom's Auto Repair! As I pulled into their parking lot, Daniel came out from the garage right away to make sure we were okay as he noticed the flashers on. I explained to him what I was experiencing and after emptying my vehicle of restless kids, the team had it up on a lift in no time and quickly diagnosed the issue(s). They said I was lucky that I stopped, as with the state of my wheel bearing and front bushing, we might not have even made it the next 30 minutes to the park. Daniel didn't have the specific part I needed, but called around to other local shops to see if anyone had it on hand. With none found nearby, he and Alexis helped me problem solve from that point on. I called AAA to tow my SUV to a repair shop back home, and Daniel was already on the phone with local taxi services to to help us a way to Cedar Point, without me even asking. Alexis then called Fleet One for a rental and a Ford Explorer was delivered to the auto shop in less than 15 minutes! The tow truck came quickly as well, and Daniel provided a written analysis of the issue and parts needed to pass along to my local shop. What's even more impressive, is that he refused to collect a dime for his and his team's time, diagnosis, and help. They even cleaned up a wound and provided a bandaid for one of my son's friends who was with us! I was in tears by the time I left, grateful for the good people that God placed us close to at a time of need. I highly recommend Tom's Auto Repair to anyone in the Norwalk area and will always be a fan! Thanks again for saving my son's 13th birthday and keeping us safe, Daniel & team. You guys went above and beyond for nothing in return, and with that kind of integrity and character, I would absolutely trust you with the care of my or my loved ones vehicles in heartbeat. Thanks again, a million times over!

I am 75 years old. I have been an auto body man at a new car dealership years ago and went thru a 6…read moremonths GM Fisher Body autobody repair course. I have also worked on many of my cars over the years changing engines, rebuilding transmissions etc. I am a college graduate and a infantry combat veteran with 7th Cav in Vietnam. Was also an aircraft mechanic. So have been around. Getting old so can't crawl around under cars ant more so hire the work out these days. I don't personally know these people at all, but I have used them twice in the last year for big repairs, one on a 2009 Mercedes and another on a 2009 VW Touareg. THESE FOLKS ARE HONEST HONEST HONEST and COMPATENT and REASONABILITY PRICEd, also friendly. What more can I say except all that is hard to find in an auto shop these days. I hope thay stay in business.

this place is under new management . my son had tires done on his car and asked for his old ones…read moreback , after waiting for 4 hours they finished and closed . they did give him tires , but not off his car they were not even the right size ! went back and tried showing them they were not the tires off his car the woman blew up at me ! even one of the tire techs tried to say they were the tires off his car . i would not recommend this company to anyone ! very bad attitudes

They were playing around instead of doing there jobs then over charged me when I was the only…read morevehicle at the shop the work was sloppy and unprofessional

I visited my Sandusky Ohio Sams yesterday for a flu shot. I've shopped there for years and overall…read morealways been very pleased. Unfortunately I haven't been in the store since March due to COVID-19 . Upon walking into the store I noticed some nice changes but the more I observed the store it appeared to be so clean looking and well stocked , the more I continued looking around I continued to notice how super clean and well organized it appeared. I know the store managers name is Ron but this man with all his dedicated employees under his supervision / amanagement need high praise for there strong work efforts. I was so impressed with the look and cleanliness of this store. Good job to all of the hard working people at the Sandusky Sams Club I appreciate and recognize your hard work efforts. Peter

I was refueling my car, and the woman refueling her car next to me did not turn her car off while…read moreshe was pumping gas. She put the hose in her fuel tank, then got back into the car and talked on her phone with the door open while the fuel was pumping. I finished pumping my gas and hit the button to speak with an employee. It clearly says - among the other safety warnings - that engines must be turned off when fueling. The employee came over and I explained this to him and he said they were not supposed to address it. I said that it was a safety issue and he just shrugged his shoulders and said "sorry. " I will not be going back there for gas.

This is a very reliable and trustworthy business. They have serviced our Mercedes and each time…read morethe work has been perfect. They are friendly and professional and a joy to work with. I will return here.

They rotated my tires for free when the jeep got a oil change. The staff were very nice, funny in…read morefact. The price was reasonable. Def go back

A-M-A-Z-I-N-G!!! This was by far the best tire service I have ever received! I called around for…read moreprices and Discount Tire was my second call. I wish they were my first! The technician I spoke with named Alex was very informative and friendly too! They didn't leave me on hold twice for ten minutes and never called me back like the first company I called. (Sorry Firestone-Elyria) I ended up making my appointment online with Discount Tires and even picked out my tires online too. Excellent experience from the moment I stepped through their door. They had enough staff to cover every customer and finished everything I needed in half hour! I was blown away! If I could rate 10 stars I would! So if you are looking for tires or repairs this is your place! Keep up the great work!

Surprisingly great service. I had a set of RV trailer tires I bought elsewhere installed and my…read morecurrent trailer rims. They were able to remove the old tires (5) and installed the new ones for what it would have cost me for only 2 tires elsewhere. Excellent service, easy to talk to, timely service on a carry in. I Highly recommend them to anyone needing tire service at a reasonable price. Best of all - they have Drive Thru Service!!

We just moved from Columbus to Lorain and have found our tire and service center! These people are…read morefast, friendly, and more importantly, honest. Very happy with our experience and plan to bring all our vehicle needs to Deichler's.

My vehicle broke down on the Ohio turnpike. I had my car towed here. Family owned business, very…read morefriendly! My car battery died as I was traveling East. They checked the entire car to figure out what was going on. Turned out to be nothing. If my vehicle ever breaks down near them I will definitely come back.