I had such a genuinely wonderful experience at Good See Co. that I felt compelled to share it…read more Rez, the owner, personally helped me select my frames and was completely focused on finding the right fit for me rather than pushing me toward a higher price point. That kind of honest, low pressure approach is rare and deeply appreciated. I came in a little nervous because my prescription is quite strong and I was worried about ending up with thick, unflattering lenses in the frames I had chosen. Esteban walked me through the entire process with patience and expertise, and the finished product came out even better than I had hoped. It is clear these guys really know their craft. The selection of luxury frames is extensive, the quality of work is exceptional, and my new pair was ready in under an hour. I honestly could not have asked for a better experience from start to finish. Good See Co. has earned a loyal customer. I will be bringing all of my frames here going forward and recommending them to everyone I know.

I recently purchased a pair of Jacques Marie Mage frames from Good See Co. and while the product…read moreitself was excellent, the customer service and fulfillment experience were disappointing--especially considering the nearly $1,000 price point. My first attempt to contact the company was through Facebook on March 21 regarding availability of the Jacques Marie Mage Lucknow in Beluga. I never received a response. I then sent an email on March 26 and also received no reply. Because I was trying to confirm whether the frames were physically in stock before purchasing, I eventually had to call the store directly from overseas at approximately 4:00 AM local time due to the time difference. During that call, I asked why I had not received responses to either my Facebook message or email and was told my inquiry may have been "lost in all the emails." I was also informed that the optical frames I originally wanted were no longer available, but that the sunglasses version was still available instead. I ultimately placed the order on April 10 (April 9 U.S. time) and received a shipping confirmation and tracking number two days later. However, despite advertised 2-day shipping, the tracking remained at "label created" with no movement for over a week. I reached out again on April 19 to ask why the package had still not shipped. I was then told there had been issues with USPS pickups related to military/DPO shipping requirements and was assured the package would ship within 48 hours. To be fair, the frames did eventually arrive and were authentic, properly packaged, and in excellent condition. The product itself was great. However, for luxury eyewear at this price level, I expected significantly better communication, responsiveness, and shipping transparency. Customers should not have to repeatedly follow up across multiple platforms or make international calls in the middle of the night simply to confirm inventory and shipment status. Overall: - Excellent product quality - Poor communication - Frustrating fulfillment experience - Customer service that did not match the luxury pricing I'm happy with the frames themselves, but the overall buying experience left a lot to be desired.

Abigail is like the sun and the moon and the stars all wrapped up in one! She's got the most…read moreradiant & disarming presence, I am so lucky to have come in on a day she was working! I'm about to travel overseas for a bit and I wanted to bring this pair of half-frame Gentle Monster glasses that I had worn every day until a lens popped out. I don't wear prescription glasses, so I didn't technically neeeeeeeed them but Abigail was able to squeeze me in for an adjustment before my leave for Ireland, so I would be looking quite distinguished at the airport. I showed up really late to my appointment (bad practice) and she still adjusted my glasses even after I walked through those double doors thirty minutes late. And oh so quickly, at that! It was seriously such a gift to have such an engaging, capable, & gentle person across from me at the desk. Makes me want to support Gentle Monster and its wonderful team all the more! Thank you, Abigail!

Went in to check out their selection of glasses on a Tuesday evening and the staff was so kind and…read morewelcoming. I was able to try on many pairs without feeling pressured to purchase any I ultimately ended up liking 2 pairs the glitz 02 and the panini however the panini was out of stock in the black color and the glitz I wasnt sure if I could get my prescription on them. I also feel like the prices are very reasonable because glasses that are chic can be very expensive I am planning to come back when the ones I wanted are in stock. I will say the only downfall of this location is the parking it's all paid parking but that's a given in dtla. Their are 2 lots right by here so easily accessible is a plus it will just cost you extra. Would recommend checking this location out the art inside changes periodically and it's captivating.

Persol has a lovely selection of glasses to choose from and the staff is very nice and…read moreknowledgeable. It's so great to be able to go there and try on glasses :)

Victoria was extremely kind and very helpful, I came in with vintage 1960s glasses and she kindly…read moretightened and cleaned them. Super professional, sweet and easy.

The store is located in a very hip area of Venice , Abbot Kinney …read more The owner Chis and his team are awesome. His store offers a great selection of Ray Ban glasses. They offer a personal service with a friendly touch. The store inside is beautiful. There are nice seats outside and anyone is welcome to seat outside. They also offer extended service to repair your glasses. They stand by their service is anything goes wrong.

I recently purchased a pair of Ray-Ban sunglasses from the Newport Beach store on February 22. At…read morethe time of purchase, I was clearly told that I had a 45-day return period. After a short time, I noticed small marks on the lenses, which appeared to be a product issue. On March 14, while I was near Venice Beach, I stopped by the Ray-Ban store there to process a return. Unfortunately, the experience was extremely disappointing. First, the store manager/owner immediately accused me of wearing the sunglasses the entire time, which was simply not true. The glasses were barely used, and the marks were the reason I came in. Second, he even attempted to clean the lenses himself but was unable to remove the marks, clearly showing that the issue was with the product itself. Third, he complained that he would be "taking the hit" because I was returning the sunglasses to a different Ray-Ban store, which should not be the customer's concern if the brand offers a 45-day return policy. Finally, he claimed that their system was not working properly and refused to process the return, leaving me with defective sunglasses and no resolution. Overall, this was a very disappointing customer service experience. Ray-Ban markets itself as a premium brand, but the service I received did not reflect that at all. Experiences like this make customers seriously consider switching to another brand.

This optometry has a very unique selection of specialty frames that you can't find in a lot of…read moreplaces. Thier Matsuda collection in particular is quite impressive & extensive. I came in today to get my Matsuda's serviced and Soren did a wonderful job repairing them for me. He was knowledgeable and attentive on every detail that he put into it. I will definitely be back.

This place is expensive, but so worth it... I mean, I need to see, right ? Because if I don't, I…read morewouldn't know if you're wearing Prada glasses or not. This place serves Cartier as well. If you shop here, you're probably a very successful person in life and should have minor to no complaints.

I haven't shopped DITA in several years but randomly found this store and was welcomed warmly by…read moreChad who has great taste and intuitively knew which frames would look best on me. Also, there are a ton of options for optical that he explained and that I never would have considered otherwise. It was a great experience because of Chad! A+

This is the worse glasses company there... This is the worse…read moreglasses company there is. I'm not suprised that they have such bad stars on here already. It's a bad company with overpriced shitty glasses. I had the customer service too and hate the owner at the West Hollywood store Chad. The glasses broke as soon as I got them home and the owner Chad is a POS and wouldn't return them or help me out. Waz the sales associate said I could return them within 7 days. And I did. He told me to talk to to corporate. I talked to corporate and spoke to Jason..and he told me "the company does not most likely return glasses ever". I'm like well it was in the 7 day period. I'm sorry but please DONT BUY FROM THIS SHITTY GLASSES COMPANY ! The glasses suck and arnt worth $600 and the Manager Chad is a pos and they have horrible management at corporate! I hope Chad and Jason get fired ! I also had sent an email to Chad and he just flat out ignored it for a week. Like what an horrible salesperson. Sales hungry and horrible customer service. Then they were arguing and telling me I couldn't return anything when he just ignored my emails. Fq thus stupid glasses company. I can't wait for the day they are OUT OF BUSINESS! And please someone let me know when Chad and Jason get fired and let go because they are complete con artists and are conning people into buying these crappy glasses and not caring about the customer and taking care of they're needs. This stupid company is money hungry and not helping towards its customers! And these are shitty glasses ! They break instantly ! I could give negative 10 stars I would! What a shitty shitty glasses brand! Don't be conned like I was! And please whatever you do...boycott ever buying this crappy brand ! You won't be happy!

I went to Zak. today for an eye exam and I couldn't be more impressed. From the moment I walked in,…read morethe staff was warm and professional and the space itself is sleek, modern & spotless. What really stood out was the incredible technology they use - it's next-level compared to any eye exam I've ever had. My optometrist took the time to explain each step, showing detailed images of my eyes and breaking down the structure in a way I'd never had explained before. It was fascinating to actually understand what's going on with my vision and eye health! I left feeling confident, cared for and genuinely educated about my eyes. Highly recommend Zak. if you want a thorough, high-tech and personal experience with people who truly care about what they do.

I went into Zak eyewear for an eye exam. I was greeted by Noemi and Adrian who could not help me…read moreenough, not only that, happy, smiling positive people. Had my eye test with Dr. Kimura, she was outstanding, very professional, did not rush me, explained everything to me, showed me everything. Adrian printed and explained all my insurance information. They have great lenses. I could not be happier and you will be too. FIVE STARS ALL THE WAY!!!

TLDR: Spacious and futuristic meta lenses job with meta devices, sunglasses, and other products…read more Secret coffee bar inside offering free coffee and tea beverages. We walked in a Saturday morning and it wasnt crowded at all. we tried on the different Mehta products - the staff was friendly and helped us out. The big secret in the store is their secret coffee and Matcha bar. We tried a coffee latte and a Matcha latte. Both were on the sweeter side but were tasty. Great spot to check out if you want to try out the Meta products and enjoy free lattes

I popped into the Meta Lab this week with my friend to check out the latest Meta Glasses. Ya girl…read moreis getting meta-glassed-up! The staff was so nice when we went in! Warmly greeted and then not followed around or trying to hard sell - it was a really welcome feeling. Funnily though when one Rep saw us trying to get the transition lenses to change, he saw and came to help us! Everyone here was so knowledgeable and friendly - perfect level of customer service. The shop itself is super clean and organized giving genius bar vibes. They had a lot of cool stuff like a finger skateboard park (hahaha) and an immersive mirrored room. Bizzare but I liked it all! I was able to easily try on various styles of glasses to find what I liked best, mirrors abound for ease. I didn't even know they had transition lenses so I can have glasses AND sunglasses! I thought it was either/or before checking out the store, so I'm very happy! Overall, fabulous experience at the Meta Lab. I'm SO excited to get those Meta Glasses and start recording~!