I'm so happy with Serendipity Pools! They are so easy to work with and my pool has never looked so…read moregood. Reasonably priced AND they clean the bottom of my pool. If you have a pool, you know what I mean.....

This review is NOT about Justin Brown, the previous owner. This is specifically about the new…read moreownership and the severe decline in customer service, communication, and professionalism since the transition. It is currently May 6, and according to the company's own service portal, nobody has serviced my pool since April 17. Despite that, I received a $245 invoice while my pool has developed algae, become visibly dirty, and the system itself is malfunctioning. I reached out multiple times by email with little to no response. When I finally texted, I was told someone would "take a look this week," yet nothing was resolved. As a paying customer, going nearly a month without service while being invoiced in full is completely unacceptable. The most frustrating part is the lack of communication and accountability. If there are staffing issues, transition problems, or scheduling delays, communicate that honestly to your clients instead of disappearing and continuing to bill them. Under the previous ownership, the service was dependable and responsive. Under the current ownership, the experience has been the complete opposite. I cannot recommend this company in its current form based on my experience.

I can't say enough good things about our experience working with Todd and his team. From the…read moreinitial planning stages through the final details of construction, Todd was fantastic. He completely transformed our backyard pool and patio, and it's now one of our favorite places. Todd brought creativity and thoughtfulness to the design process. He suggested ideas that no other contractor even mentioned and incorporated details that made the finished project both beautiful and functional. He was also mindful of budget, helping us understand where it made sense to invest and where we could save. Throughout the project, Todd was an excellent communicator. He kept us informed, provided regular updates, and quickly found solutions whenever unexpected issues arose. Todd was a pleasure to work with, and made the entire process enjoyable and stress-free. We're so grateful for the incredible outdoor space he created for our family, and we look forward to working with Todd again on our next landscape project.

I cannot say more positive things about Todd and his commitment to his customers. Todd was our…read morepool builder in 2021 and we have been incredibly satisfied with our pool. Two weeks ago there was a leak that he addressed with incredible speed and expertise (leak was unrelated to his work). He is an incredible contractor, devoted to his clients and provides the highest level of quality. This highest of recommendations for him and his company.

Great team and fairly priced. The DPSS has been taking care of my pool and spa for years and have…read moreprovided excellent service. They have also done some upgrades at fair prices. I couldn't be happier with my pool service team.

Once again, Kari from Spa Works Repair provided outstanding service for my Meridian One hot tub…read morerepair on May 5, 2026. The lower control and main circuit board had failed, and Kari was incredibly responsive throughout the entire process. He communicated promptly before the parts arrived, kept me informed along the way, and quickly scheduled the repair once parts were available. Kari also worked directly with the distributor onsite to ensure the replacement circuit board was properly installed, configured, and functioning exactly as it should. His expertise and attention to detail gave me complete confidence that the repair was done right. This is just one of many occasions where Kari has delivered exceptional customer service and high-quality workmanship. He is knowledgeable, reliable, and genuinely committed to taking care of his customers. I highly recommend Spa Works Repair to anyone looking for honest, professional, and dependable hot tub service.

Prompt and efficient with accurate and reasonable quotation for work to be done. Honest assessment…read morebased on photos of the problem leak and happy to help provide instructions plus spare part if a similar leak were to occur with my 20-year-old spa. Friendly service. Highly recommended Kari for any spa work.

I'm so glad we found Carlos! We bought a house and the pool was green ! We contacted Carlos and he…read morecame the same day and worked his magic. He is very knowledgeable and patient- As a first time pool owner I have a ton of questions! And he's always willing to help me out. I highly recommend him...we are extremely happy with his service. If your looking for someone who is honest , responsible, reliable and fair priced he's the man!

Advent took over maintaining our pool when our old pool service stopped servicing our neighborhood…read moreand we've had no problems at all. Carlos is always timely and does a great job keeping the pool clean and clear. Someone asked me the other day how hard it is to keep up with the pool -- I answered quickly that it's no work at all; I just set up an automatic payment for Advent and they worry about everything else so I don't have to.

I had a wonderful experience working with these pool and spa services, but specifically Kyle. He…read moreresponded to my request immediately and squeezed me into the schedule last minute, which was so incredibly appreciated. Thank you again, Kyle! I will be coming back to this company for any spa needs I have in the future.

Kyle was great at repairing my hot tub leak. Good communication and quick to finish the job…read more I will call him again if needed. Lisa

Great, knowledgeable service. Jorge was very responsive to my messages on Yelp and my request to…read morerepair a leak in my hot tub. He found that my gaskets had worn and promptly replaced them during his visit. I found him to be pleasant and very professional. I highly recommend his services.

I can highly recommend Jorge for any work you may need on your spa. He is knowledgeable, reliable,…read moreprofessional, and gets the job done. We have had several issues with our spa and he has accurately diagnosed and repaired each one. He has always followed through with the promised work on time and true to estimate. If you have a spa, he is a great resource to have in your corner!