I am giving 5 Star Performance, Service, Communication, Value Review based on my experience working…read morewith Carlos, Lorenzo, Manny, Jameson and Jermaine, who is the owner of this " At your Door Pool Service" company. We are new in owning a pool and hired a local pool service company in October 2025 here in Oakley. We are also new in the area so I rely heavily on Yelp and that is how I conduct business reviewing every details of people who used any company in the area. Yelp is super helpful but often times you will never know unless you work with them. I have a local Oakley pool company that started in October and not happy with their performance and service so after 3 months of test driving their performance, I let go of them and started with At Your Door Pool Service on the second week of January. I have been calling Carlos At your Door Pool Service company since October 2025. But because I would like to support a local Oakley pool company, I went ahead with that local Oakley company; however after 3 months, I was displeased with their performance and service. I called Carlos and asked more questions. Carlos always pick up my call and answer my questions. He is really patient, experience in responding to my detail questions. I should have hired this pool company first before supporting/hiring the Oakley pool local company. The first agenda prior to transitioning to this pool company is assessment of Lorenzo on the condition of our pool and I was able to meet Lorenzo and asked questions. You can asses his knowledge on pool as he answered all my questions. Lorenzo is very good at what he is doing. He also set the fountain timer for 15 minutes daily ensuring that water cycle is good. Then the following week on a Friday last week was a regular cleaning by Jameson. Although, I did not meet Jameson after the cleaning he sent a text message update. Then I bought a Polaris Robotic cleaning machine and put a deposit by mistake in text message link. Manny came over to explain details on how the cleaner works and explain the different functions of the machine. Manny also went over on the pairing the App to my phone. Although, in the beginning I was not sure if the Polaris is really for me to buy and not sure if the amount is worth since it is expensive. I decided to buy it and Manny delivered it at home. Manny open the box and showed me all features without using it inside the pool. Then after seeing it, I was not sure to buy it. So if you are not sure to buy don't open the box as per Jermain you can't return the Polaris Robotic machine once the box is open as they can't accept an open box and they will pay a penalty if it will be returned. So I told Jermain, the Polaris machine is not used, the box is open though. My recommendation for Polaris company is to have a demo machine free to their distributor like At Your Door Pool Service. Polaris return Policy sucks as I mentioned to Jermain. I will not deduct that 5 Star for this pool company as it has nothing to do with their Service. Looking forward to partnering with this team! Thank you At Your Door Pool Service! Kind regards, Cora

We were referred to Jermane and his team for two warranty repairs, a heater issue and when our spa…read morelight fixture burned out. They quickly ordered the parts and scheduled the service. The repair team came today and were such nice guys, quickly handling the light repair without having to lose a large amount of water for the drain/refill. I trust their team fully and would gladly hire them again.

I contacted Balance Pool Care after my previous pool company left my pool looking like crap! There…read morewas sand or dirt coming from somewhere and we couldn't figure it out! After a lot of trouble shooting Alex found the issue, saved the day and made my pool sparkle like never before! So happy! Highly recommend

Alex came and gave me a very competitive bid to rehab a very old and dirty pool. His team spent two…read morefull days just cleaning and prepping the pool that hadn't been used in a very long time. They added new pool equipment and painted the pool and deck. Alex fixed a few cracks and ground down the uneven pool deck. The finished product looks like a brand new pool.

We had such a great experience! From the very beginning, they were incredibly professional and took…read morethe time to go over everything with us in detail. They answered all of our questions and made us feel completely comfortable, especially as first-time pool owners. They did an amazing job, and we truly appreciate the time and care they put into everything. Thank you so much! We're so glad we found you guys and would highly recommend you to anyone!

I went with this place because of the good reviews and they were not wrong. They just finished…read moreinstalling my new pool filter and did a great job! They also fixed all the leaks. Ask you Ivan, he's great

Our pool/spa heater stopped working and I called Pool Guyz…read more He not only went to Concord to get the part he scheduled the repair in two days after our call. He was on time and repaired the heater and now it's back to its old self, Definitely Highly Recommend this company for your pool equipment repairs

The Pool Guyz have been helping us keep our pool clean and beautiful for over 12 years. They've…read moredone repairs for us, cleanings, vacuuming, and chemical maintenance. They are dependable, reliable, and extremely knowledgeable. Highly recommend them! The owners are fantastic people.

I just had Freedom Pool Service do a repair for me. As always, they are a pleasure to work with…read more Their staff is knowledgeable and takes the time to make sure you understand what needs to be done, what was done, how to maintain your system, etc. This time I had Alan and Jose come out to do the repair. I've also had Alex come out and he is fantastic as well. I needed to have a pump replaced and a part in my heater done. Not only did they diagnose it, but the guys also caught some problems and fix them proactively without an extra charge. They're scheduling system and payment system are automated and very efficient and easy to navigate. Appointments are made promptly and you were able to confirm from your phone. I highly recommend them. I've been using them for many many years and if I could give them a higher rating I would.

Finding a reliable pool service has been a massive pain point for several years. They have ended up…read morecosting a lot of money when I had to replace equipment that they broke due to poor handling or bad maintenance. Glad to have found Freedom Pool Service who seem professional and courteous. Alen did a great job with the repairs. Fingers crossed that they are the answer to my prayers when it comes to good maintenance as well.

It's been great to work with Daniel. They are consistent and reliable. Highly recommend.read more

I've had a pool for five years and have worked with several pool companies during that time. No one…read morecomes nearly close to Daniel. Daniel is the owner, and his level of knowledge, dedication, consistency, and hard work is unmatched. I've only been working with him for the past few months, but it has been by far the best experience I've had in this industry, and I've had quite a few. He is incredibly reliable, detail-oriented, and clearly takes pride in his work. Everything is handled thoroughly and professionally every single time. Cristian, who works with him, is polite, respectful, efficient, and a hard worker. He does an excellent job, and it really speaks to the standards of the company. If you're looking for a pool company, don't look any further. You will not find anyone better than this. Highly recommended.

David from Creekside Pool Service is an absolute gem. After resurfacing our pool, we had no idea…read morehow important it was to properly restart and balance the chemicals--and thankfully, we found David. From day one, he went above and beyond. Not only is he incredibly knowledgeable, but he took the time to explain everything in a way that actually made sense. You can tell he truly cares about doing things the right way, not just getting the job done. What really sets him apart is his follow-through. Even after the service, he made himself available for questions and continued to guide us--something you just don't see often anymore. That level of care and responsiveness is rare. If you want someone who is reliable, professional, and genuinely invested in helping you, David is your guy. Our pool looks amazing, and we have total peace of mind thanks to him. Highly, highly recommend!

David does a wonderful job keeping our pool clean. He is very responsive and professional. I…read morerecommend!

Don is the owner and Jesus is one of their techs. Both are great at what they do.!…read more The front office person isn't good at their job.

Don is.very knowledgeable and committed to take the time and share his insight to have clarity of…read moremy project. He evaluated my property/pool of adding pool heat. I was well educated after going with different options, their challenges and pros and cons and his price was very reasonable based on the scope of work.