I wish I could give zero stars. Just tried renting bikes at three different stations. Second station froze, called the customer service line and was told they were sending someone out but there was nothing they could do remotely. We were on hold for fifteen minutes and in the end never got the bikes. This is a nice idea but the execution is terrible. read more

Rented divvy bikes from near Lincoln Park while on vacation. It started off rocky as we were renting 3 bikes. We got 2 bikes but couldn't get the 3rd. Called cust service and they were not helpful at all other than to tell us that the station was down. Apparently only certain slots were down and not the whole station b/c we waited a while and someone luckily walked up and returned a bike so we were able to get a 3rd. The next hiccup was the pricing... i have read all the reviews and realize now that you have to re-dock every 30 mins but that was not crystal clear. I speak/read English and have a higher than average IQ & i still found the details related to pricing un-clear. We kept the bikes for about an hour and ended up paying $11 each. I found this to be a fair price. I'm not complaining about the price. I just wish the written details were a bit more clear. Once we got going, we really enjoyed riding down the Lakeshore and once we arrived back downtown it was really easy to find a bike rack to return the bikes. I would rent again now that I know how it works. read more

Purchased a membership on groupon a few weeks ago. Used it for the first time tonight! What a great experience! Hadn't ridden a bicycle in at least 15 years. Inserted key fob and removed bike with no problem. Rode to next spot put bike in rack, got yellow light, heard grinding sound, wiggled bike when I looked again light was out. Must have missed green light. Bike would not come out. Entered fob for second bike. Green light, removed bike with no problems. Both bikes were comfortable and easy to ride. Adjusted seats easily. I really enjoyed the experience! However, I am not the same physical specimen I was years ago! Wore out quicker than I thought I would! My fault not Divvys'. Will definitely be using this again as weather permits! Found the whole experience Fun, easy, and educational ( learned I am fatter older and more out of shape than I thought ). Great job Divvy, thank you!! Strongly encourage everyone to buy a membership! I will sleep well tonight!! Placed second bike in rack, got Green light and walked to Fritzys' for a well deserved adult beverage read more

Love the concept - reality needs refining - especially the process at the stations. We had rented bikes with 24 hour deal - and when we went to next station to get bike our card didn't work - nor did anyone else's (about 10 other people). The process for getting a bike or getting another code takes too long (when everything is working) and station technology unpredictable. We all had to walk to another station to get bikes (and not all of us could get one). They have an app - why can't you do the whole process via app vs having to use the physical station? Love the idea, bikes are fun ..... Process just needs refining. read more

wow for just 2 hours we paid 69.69 US for 2 bikes , Biggest tourist trap in Chicago compared Denmark , japan , New Zealand etc . where we payed a fraction of this amount ! this is very expensive or any tourist ! we felt that the instruction made it unclear. The fee structure poorly labeled . price per bike went from, 7.99 to 9.99 . read more

We are extremely disappointed in the 'service' - rented 2 bikes after having to try multiple codes, ride for 30m only to find not 1 non-functioning station but 2 -3 down requested a credit and was told no because we already used the service. What we paid for was 24 hrs what we go was 20 minutes - hardly seems fair or customer focused! And note we had 2 days of the same issues read more

Divvy make advantage of your mistakes to earn in most cases. They announce a free ride for 24 hrs. But its like 48 x 30 minutes free trip. It might be informed somewhere in terms and conditions that almost no one reads. If you don't dock every 30 minutes you will be overcharged. Better buy a second hand cycle in Craigslist or somewhere else. It seems like a better option instead of paying for a worthless cycle. Divvy is a scam in simple words. read more

We used Divvy for the first time today and although the concept is great, it was not a pleasant experience for us due to the fact that you have to find a station within 30 minutes of taking your bike or you are charged a penalty fee that escalates over time. So, instead of enjoying a nice bike ride around Chicago, you have to constantly be watching the clock and then be on the look out for the next station. Then, instead of simply entering your code into a computer at the kiosk, you have to re-dock the bike, then reinsert your credit card and request a new code. (You have to do this even if you rented the bike for 24 hours!) It is stressful! Again, the concept is great but the system is flawed. This type of pay, take and ride is prevalent throughout Europe and you do not have to constantly search for stations every 30 minutes. If Divvy can figure this out...it will be a homerun. For now, we will skip their bike ride. read more

I still can't decide how good this is but here is my experience: We (my husband and I) wanted to reduce our budget on transportation which was too high, from him taking a cab to work every day from River North to Willis Tower so one day we tried Divvy. We absolutely loved it. Then decided to purchase the annual membership. It represents a HUGE difference on your budget and you make the best of summer having fun on these bikes. So the key took 11 days to be delivered, time in which they DONT give you a provisional code for you to start using your membership, meanwhile he was spending 8 dolllars every day to rent a new one, which if you add ends up being another membership. Their customer service is SOOO bad, the different people that answered the phone when I was looking for answers were careless about my needs. Finally we get the key and at this point we are SO excited: its fun, cheap and you get a little exercise. Now , after 3 weeks using it turns out there are never bikes in the stations around our house or his work. There is always One broken at every station. So after walking 6 blocks to get to a new station he is now running late for work and back to taking cabs. I am still thinking if I should get one for my self. If this is a service people are really loving and actually using, I guess its time to start thinking of more stations and having proper maintenance more often. read more

I was visiting family in Chicago and came upon a divvy station. This is an awesome deal in the city. The first 30 minutes is $9.95, 2nd half hour is $2 more, 3rd is $4 more, then every half hour after that is $8 more. The idea is for you to get on the bike ride to where u want to go, find a divvy station return your bike. When you're ready to ride again, get another bike and ride away. The 9.95 fee covers your rental for 24 hours. Every time you return a bike your 30 min time goes to zero. The click starts when you take another bike out. I wish my city had this!! read more

i actually have my own bike, which i ride to work most days - but i got swept up in the divvy spirit and bought an annual membership, and it's come in surprisingly handy! I've used divvy on winter days when i hadn't ridden in to work - and some days i just took a divvy out at lunch to run a quick errand. I found it kind of amazing how different it felt from riding my own bike: Divvys are slow, and sit you upright, so i felt like i was on vacation in my own city, somehow. Another surprising feeling: i felt like i belonged on the streets of the loop, which is not something i normally feel on my commuter bike. read more

Visited Chicago last week and thought these bikes were going to be an easy cheap way to get around and have some fun. It quickly became the most stressful part of my trip to Chicago. First of all you have to return the bikes every 30 minutes or less or you get charged extra, so if you are looking to ride past 30 minutes or with a friend or 2 don't waste your time. Then when you finally find a station to return the bikes they can often be completely full which means an extra charge for you. And by the time you get another bike and your friend too you have to start searching right away for the next station. Horrible system. Don't recommend it at all. read more

New user for Divvy (2 weeks). This morning there were no bikes at both locations at Union Station (this is why I sprung for the membership). Took a Divvy for a lunch meeting- got to the Van Buren and Grand dock- the one open spot was not working. I had to call and ride 3 blocks east to a different location to dock the bike (it was 20 degrees outside). When Divvy works it's great, however lately it has not been working. read more

Spring is here, and that means it's Divvy time! Lots of new or rehabbed bikes have been rolled out, and they're a pleasure to ride (easy tip: look for the ones with new seats). As for the people who thought they could rent a bike for $7 for 24 hours IT IS CLEAR IF YOU SPENT 20 SECONDS READING THE SIGN THAT YOU HAVE TO RE-DOCK EVERY 30 MINUTES. IT IS NOT A RIPOFF UNLESS ENGLISH IS NOT YOUR FIRST LANGUAGE. read more

Love this......amazing concept! Wish we had this in San Francisco! We rode all the way from Hyde Park to down town. We dropped off the bikes checked them in and had lunch. Then we picked them up for the ride back. Very affordable! read more

Easy to use, convenient and fun transportation mode. More convenient than a bus, gets you closer than the subway, cheaper than a cab, good for the environment and a great way to work some exercise into my day. I was a little challenged at first with the kiosk but thankfully one of my coworkers had been to Chicago a couple weeks before and knew all the ropes. If you have difficulty just ask someone and don't forget to download the app so you know where all the stations are (which is pretty much everywhere.) read more

I like Divvybike, easy way to get around, great cheap yearly plan, easiest way to get across town, it is great, EXCEPT... when you are a few minutes from home and every rack is full in Streeterville! But man, the L money you save...Aside from the $$ saved (which you can then use on food and drink!!!), Divvy provides a practical, healthy way of transportation, and saves me the anxiety of having my own bike locked up outside. The phone app is also very helpful in finding the nearby stations and the availability of bikes. It's about 99.99% accurate. I walked to a few stations and there were no bikes, just the broken ones that don't dock. Divvy is one of greatest idea this city has had in YEARS. read more

Great idea. However, here in Chicago, it seems it's been "half-assed". As a first time user the first station we went to wouldn't take any of our cards. Called DIVVY and they said try another station. Wend to the second station and it wouldn't take any of our cards. Called DIVVY and they said try another station. Found a third station that worked but we were half way to our destination. Had fun anyway. Hopefully time and what seems like an eager user base will get DIVVY on the right track. read more

Nice idea, well executed in most respects, except: 30 minutes is way too short a time cap, almost impossible to avoid overage charges. I won't be using Divvy again until the base rental period is increased to at least an hour. read more

TERRIBLE COMPANY. Ordering an annual pass will take over ONE MONTH to deliver because a) divvy can not track the locations of their keys sent to customers (smart business idea) b) divvy representatives will 9 times out of 10 forget to enter your apartment information correctly (employees less than competent) c) divvy has no was to overnight keys even when they keep their customers waiting over a month. (again, just terrible) I could not be more dissatisfied with my experience using divvy, nothing should take over one month to deliver and representatives should understand how to enter a simple address into a computer system. read more

The Chicago Divvy bike system is a fantastic idea--in theory. You buy a 24 hour pass for $7. You get a code from the kiosk, enter the code into the bike rack, then remove your bike--in theory. Then, you can ride for 30 minutes before returning it to a station, where you return it to the rack, dip your credit card into the kiosk for a new code, then remove your new bike from the rack--in theory. Unfortunately, the kiosks are bogged down, the bike racks don't always lock and recognize a return, the lines for the kiosks are long and more often than not, the racks are either all full or empty, so you have to go to another station. We spent an entire day using Divvy and called customer service 5 times to fix code issues or to issue new codes because the bike racks didn't recognize our return. I LOVE the idea, but won't use it again until they get some kinks worked out. read more

Once you're actually on a bike it's all good, otherwise the kiosks are completely worthless. They never function properly and good luck with trying to get more than one bike at a time. read more

Divvy is awesome and makes bike riding in Chicago a real option. Now, if only the morons in cars would learn to drive safely around bikes...

Look around and you can find a deal for a yearly pass: Groupon has it for about $60. If you live downtown or the near west/northern neighborhoods, this is a great deal: excellent way to expand your circle of transportation. Stations are clean and cleared even in the winter, although I did not bike in the freezing cold! Not that many gears on the bike (3) but enough for city riding; however if you get on a long stretch of road you may feel like you want a higher gear. The 30 minute limit is perhaps mildly inconvenient but not too much since there are many stations everywhere. Annoyance: people are riding these on the sidewalk, which is illegal and dangerous, but the streets can be a little scary for sure (Chicago is not the best bike-friendly city). I can get to work on these babies if I ever get the motivation. The key pass to get the bikes out with the annual pass works well--you just put it on your keychain. Great addition to the city! read more

Divvy's customer service went above and beyond in order to make sure that shipping issues I originally encountered while ordering an annual membership were properly addressed and reached out to me personally to ensure customer satisfaction. read more

Super convenient. I love that when I have out-of-town guests, Divvy makes it easy for me to stay on my bicycle, while my guest uses the rental (or they use my bike while I use Divvy, since I'm the faster cyclist. But this only works if they are tall enough for my bike frame). More cyclists = fewer drivings, which reduces traffic, and leaves more parking spaces for those who are still driving. Everyone wins! Yay Divvy! read more

This is a great bike renting SCAM! You go check out their kiosk and it tells you a 24 hr pass is $7. NOT TRUE. We took a 5 mile bike ride along Lake Michigan. The next day find out we were charged $70! Here is some fine print from their website "Avoid incurring overtime fees by returning your bike to any Divvy station within 30 minutes." What can you do on a bike in less than 30 minutes?! read more

I was really excited to try the Divvy system. It's a wonderful idea. However, there needs to be a faster way for people to get their new code because the line takes WAY TOO LONG! We hoped to go all the way down the coast on our day in Chicago, but only ended up going from Navy Pier to Millennium Park. BOO! read more

The concept is great but their machines and site need work. It was hard finding a drop off location but once we got going everything was great. Also.. The card machine was horrible and required multiple swipes which makes me concerned with possible fraud activity read more

I must give credit to divvy, a terrific representative (Hannah), contacted me after my POOR first experience with divvy (station problems and out of service bicycles). I used the 2 free codes ($9.95 per day/each) Hannah gave us, we got bikes that worked and found them easily (last time it took 7 stations to find a bike..). Chicago is a great city and very cycle friendly, can't wait to return and use divvy again. Only downside, the constant returning bikes and reentering cc info gets old. Thank you divvy, had a good time in part to your service and staff. read more

I sold my bike and used the cash to buy a Divvy membership last year. Best decision ever. No longer have to worry about where to store my bike, maintenance etc. There are so many locations to pick up and drop off the bikes all over the city, I am able to get a ton of errands done. Cannot say enough great things about this program. Big fan! read more

Divvy is great, especially when all is working. This would be a 5-star rating but they're still working out kinks in the system. It is a great experience and it makes our town even more accessible than it already is. The 30-minute rule is tight, but generally it can be fun to try to get to the next station in 30 min. Issues include kiosk touch screens that don't always work, stations that don't operate properly, bikes have minor issues, and some docking stations don't take the bike. It seems they take busy weekends off in terms of relocating bikes too. Still, a good experience overall! read more

Divvy is one of the best things to come to Chicago in the past decade. Bikes are everywhere, and a low annual membership price gives unlimited 45-minute rides. Excellent if you're worried about bike theft or if you don't know what the weather will be like on your return trip. :) read more

I wouldn't trust this company. I bought the daytime pass with 3 hour rides at a time, and did not go over the 3 hours. I checked my bank account a day later and they had charged me 86$ instead of the 15$ that I had agreed to. When I called them today they only gave me 30$ back and customer service was not very good. read more

By far the worst bikes ever, especially compared to NYC, Miami, overseas, etc but well priced and good customer support.

I had to do a review since I found out Santa Monica plans to open up its own bike rentals! I got to check these bikes out when I visited Chicago this summer. My uncle and I rented the Divvy bikes to ride along the coast of Lake Michigan from the planetarium to the zoo and along the way we also checked out parts of the city near the Chicago River. The scenery was breathtaking. Pros: -We checked them out before prices increased to $7 -Great for tourism -There's a mobile app you can use to checkout available bikes at each station and its location for people unfamiliar with the area Cons: -Instructions about rechecking the bikes every 30 minutes was a bit confusing (we also did not know what the penalty would be/if there was one, for checking in bikes late) -At the end of our journey, pretty much the entire stations malfunctioned and no one could rent out a bike (we had to walk from Navy Pier back to the planetarium parking lot) -The tire of an untouched bike parked at one station popped! (I think this is a sign bike tires should be checked more regularly, considering temperature and different roads can wear it out more than others) As a student, I think this will be great for short distances. I hope LA can learn from Chicago's bike rentals and also improve the roads for more bike-friendly lanes. :) I plan on investing in a bike, but would still use the rentals when convenient. read more

I joined to make trips around the loop easier and to commute home (can't do both ways because I sweat too much and am not nearly in good enough shape). If you think at some point in the next 365 days you'll ride the bikes more than 10 days, get the membership. I've had it for a day and already saved $4.50 on L and bus fare. If you're only making a few rides, time your trip so you don't get hit with overages. You get the bike for unlimited 30 minute trips for 7 bucks; you don't get the bike for 24 hours straight. Tips: lift the seat to take the bike out. To put it back, roll the wheel into the slot and then push one of the pedals forward. It'll lock right away. The bikes themselves are kind of nice. I'm not a cyclist exactly, and I haven't been on a bike in a few years, so maybe I'm just inexperienced? But on my 6 mile commute home, the thing handled all the bumps and potholes and quick stops really well. There's a bell near your left thumb that can help alert people, so I wouldn't be afraid to use it. I haven't seen any other reviewers mention this: but these things are big. I'm 6 foot 6 and had no problem fitting comfortably. I'm also a bit hefty, and the bike had no problem with that. Like other have said, you're not gonna be breaking speed records and the guys on the light weight bikes will fly by you, so don't take it personaly. If you're leaving the loop, plan ahead to know where the docks are. Overall, I recommend it for commuting and running errands. Plus I burned like 600 calories on my way home. I'd give it 5 stars if they had more station going northwest past the logan square L stop.... but the company they bought their equipment from is bankrupt so who knows when this will happen. read more

Great customer service! I had issues with delivery of my Divvy key, but throughout the process they (Erica) was very responsive and helpful. Divvy is great for commuting around the city and you can't beat the cost of the annual membership. PROTIP: BCBS members get $10 off the cost of annual membership (regularly 12 mo for $75) AND if you complete the bike safety quiz you get a month free. AKA 13 mo for $65 = $5/month added to my monthly transportation cost for easy of use, a shorter commute, and peace of mind getting home from the train late at night. THANK YOU DIVVY. KEEP ON BIKING ON. p.s. Can't help but combat all these haters - all these haters gonna hate on the 30 min time limit - realize Divvy for what Divvy is - a commuter service that gets you from point A to point B in the city quickly and efficiently. It's not for the tourist or those looking to bike around the city all day. And that's okay, there are other bike rental services for that. I use Divvy as a commuter and my commute has never been better. (Life hack: if you do need to bike for more than 30 just check your bike in at a station every 30 min... you can check it in and check it right back out SAY WHAT.) read more

Divvy charged me $69. It was the worts experience ever!! I didn't know that I could keep the bike for only 30 mins each!! This is ridiculous. read more

I originally had a great experience with Divvy, I had a year long membership, it was a great deal, the bikes suck since they are so heavy it's like riding a tank around. however now, while their bikes are still the same their service is terrible. I ended up getting my own bike so I canceled the yearly membership. I decided later that a monthly membership would be a great idea, I could use it for the summer and then cancel in the winter. I called divvy because their site says that it's a year long commitment for the monthly membership. I asked if I could cancel early - "yes" - do I still get charged for the remaining months? - "No" . Great, right? F no. because as i just learned that is not the case. I called since I was still getting charged and was told that the person i talked to was wrong on all counts and they would not honor what their own representative told me. They would still charge me for the remaining 6 months, and that the only thing they could do was deactivate my card- but still charge me. So they would be so generous and let me just continue to pay them. I get that it's in the terms of service, but I called, spoke to someone, and was told by a representative of Divvy that I could cancel and no longer pay. I will never use divvy again, if there are representatives that contradict each other and then do nothing to help then I want nothing to do with them. read more