I'm sorry, you want to do what? And ride where!? -------------------- And so there we were - selecting our bikes from the Divvy Station nearest our hotel, adjusting the seats, and cruising through the city streets over to the lakefront (http://www.yelp.com/biz/chicago-lakefront-path-chicago?hrid=7fCFy4ldWDt6iiRLl5FlZg&page_src=shared_via_messages_or_emails) and then zig zagging our way to Wrigley Field. The idea is simple - for $7 you can 'rent' a bike for 24 hours - and use it for as many 30 minute rides as you'd like. Finding a Divvy Stations isn't difficult. They are alllll over the city. From our hotel there were at least 3 within walking distance. We found stations close the lakefront, near the zoo, and even up by the ballpark. Getting the bike initially isn't difficult, neither is returning it. The trouble comes when you try and take it out for your next ride - there isn't a good explanation of what to do on the machines. I'm still not sure if we did it correctly but we ended up swiping our credit card and requesting new 'bike codes.' Sometimes they worked, sometimes they didn't. Maybe there is a better or correct way to do it? I guess we'll find out next time. And there will be a next time - despite my initial hesitation, the difficulties in getting the bikes, and uncomfortable seats - its actually a very nice system and very convenient. Yay for bikes! read more

I researched divvy bikes before we got to Chicago for a one month stay. The plan options were sparse. Per ride, per day, annual pass. I emailed customer service & never heard back. I thought of an annual pass for $108, but then tax is added on. And, all of the bike stations around us have zero bikes. Washington DC has a monthly pass for $28 (no tax), and we could always find bikes. So, we're not going to attempt to use divvy bikes. So sad! read more

I'm a very happy member of the Divvy community... for $100/year you have access to fun bikes that get you around Chicago quickly and safely. Walking is great, but if you're in a hurry the city of Chicago has dedicated bike lanes that make riding a bike safe and healthy. My only complaint about the service is that it can definitely be over utilized at times. This is not just a matter of getting a bike, but finding an empty dock to put your bike when you are done. Generally the busy locations usually have a concierge, but it's a real PITA when you bike down to McCormick place and there are no docks. I love that the city came out with these. The world looks better from a bicycle... cruising through downtown Chicago on one of these is a real rush. My life has been made better. 4 stars. read more

I like Divvy for its convenience and ease of use, but the bike quality is to be desired especially if you are used to a proper bike. These bikes, while three speed, are heavy beach cruisers at best (trust me - I rode 15 miles on a Divvy). That said if you're a visitor or don't have a bike for whatever reason it is great to be able to still take advantage of the many scenic bike paths or to get around cheaply. Even on a busy weekend I never had trouble finding a bike or an empty dock station. The app helps perfectly with this showing where there are bikes / open docks. It is easy to also rent the bike by just entering a code that the app gives you - no need to interact with the on location machine whether you have a membership or not. Current as of July 2018: 30 minutes for $3 w/o a membership; 3 hours as many times as you want within 24 hours for $15 w/o membership; or 45 minutes as many times as you want for a year for a $99 membership. read more

Today, I took my 336th Divvy ride. It is still fantastic. I still love it. I still recommend it to all of my friends and family. Their promotions are fun- #Holidivvy Bike rewarded anyone that had posted a selfie with the bike. #Divvyweek was full of stickers and Red Bull. I can't wait to see what their next promotion is! Until then, DIVVYON! Recommendation: 1. Ride on the street As a regular Divvyer/Pedestrian, nothing is more irritating than having a bike on the sidewalk. Chicago has lots of bike lanes. Use them. 2. Get a helmet. Helmets are cheap. I don't think Divvy should supply helmets. That's disgusting. I don't need to get lice from the rider before me... Just sayin' read more

I've been using Divvy as a Chicago resident for several months now. This review is most relevant to other Chicagoans. Cons: The bikes are heavy, clunky, very slow, and not comfortable. Compared to a real bicycle, they are not fun to ride. Availability is not high enough to rely on them for vital transportation. Pros: Divvy can be cheaper and more convenient than owning a bike, lock, maintenance tools, etc. You don't have to bring them back where you started. You don't have to worry about your bike getting stolen. Divvy bikes are good exercise. They are great for tooling along the lakefront. Some common sense tips: + Always check the tires, brakes, and seat before unlocking the bike. + Use the Divvy app to check bike and dock availability before you leave. + Carry your Ventra card in case you have to switch to the bus or L. + Use one of those services that allow you to create your own credit cards, and set a low charge limit. This will help prevent you from outrageous charges if the dock fails to register your bike as checked in at the end of your ride. + Always use the app to verify your check in was successful, although I admit I don't know what to suggest if check in is not successful. Finally, it is extremely easy to tighten the seat post clamp. I don't know why so many reviews complain about loose seat clamps. read more

I have to update my review now that I've used this service for the past 6 months through the "1-year membership" option. I've been through all seasons with Divvy at this point, and I can't honestly recommend the membership to newbies without some major reservations. - The maintenance levels on the stations are not acceptable in the fall & winter months. Stations are not shoveled out quickly, if at all - in my Lakeview/Lincoln Park hood, it's currently 5 days since the last snowfall and not a single spot in the 5 or so stations I've visited/ridden past have been shoveled out, at all. Even shoveling a few of the spots would be great but they don't even bother with that. An email alerting them got a response of "so sorry, we'll get to your station eventually"...which has been patently untrue. At this point the spots are melting, but in some cases that's worse, because now you've got to hand-shovel wet snow (oh sorry, you don't carry a shovel when you want to ride a bike? tough luck). - The maintenance levels on the bikes themselves are also not up to par. Frequently the gasket in the seat lock shrinks due to the drop in temp, meaning that you are going to suddenly drop to "low rider" midway through your ride (if it holds up at all). Pushing the "fix bike" button does nothing. The bikes are heavy and clunky, for the quality of the bikes & how they're maintained, and the price of the yearly membership you could get a cheap bike with a good lock and do a lot better than Divvy itself. I do not recommend the Divvy membership. read more

I see divvy bikes left in the middle of the streets , sidewalks , locked on privet fences etc . What happened to returning it to home base station ? read more

I love using Divvy to get me from A-to-B in Chicago. I was a casual rider - just buying passes here and there as needed. When they added the $3 ride (instead of the $10-day pass) I used it a lot more! But finally I caved and now I'm a member. They just added a couple new stations near me which is awesome. I love the new 45 minute ride time (the 30 min member ride time was what was really holding me back from joining). That helps take the stress off of finding a station to dock in before continuing on. I can usually make it to where I'm going in less than 45 minutes. And the new app they put out this year is super helpful seeing availability and I love seeing my miles and calories burned. I've used bike share systems across the world and am so happy to have one of the better ones in my city. read more

$7 for 24 hours, but make sure you read the fine print! Every 30 minutes you need to dock the bike at one of their stations or they will charge an additional amount ($2 for 30 more minutes). A problem I encountered was that the kiosk didn't read my card. I had to use another card. After entering your information, you get a code for a bike. Pull on the handle and lift the seat to get the bike out of the dock. Download their app, because it tells you where all the Divvy stations are located as well as the number of bikes available at each station- 4,000 bikes and 400 stations. (It didn't seem like it when we biked the first time. It took us a good hour to find a station, because we kept getting lost.) I've seen a Divvy van drive around, which checks stations to make sure they aren't too empty/full. You can adjust the height of your seat, but I still found it to be too tall for me. I had to tippy toe to get onto the bike. There are three gears, but I never bothered to adjust them. I should've though, because half the time I felt like I had to pedal very hard to catch up with my friends. Nor did I ever ring the bell. I wanted my hands firmly placed on the handles. At times, I felt like I was a drunk driver weaving all over the place. There are flashing LED lights on the bikes, so there's more visibility while riding them at night. One day, we rode our bikes along Lake Michigan from Lincoln Park down to Field Museum. It was an easy route, but it was also 90+ degrees that day. Of course, there was minimal shade next to the water. I can't do heat, so I was dying. We also had to carry our bike up and down a flight of stairs. I have no upper body strength. The bike was heavy and I was struggling in a major way carrying it up. Luckily, a good Samaritan helped me out. I would've probably cried if it wasn't for his kindness. When taking it down the stairs, I wanted to just throw it down. Yes, I know I'm being dramatic. I can't say I had an enjoyable time while riding their bikes, but I do like the bike share concept. It was a lot cheaper than getting a taxi to take us everywhere. Update: It took a month for the charges to be posted onto my bank account! read more

The few times that I use Divvy, it's been pretty easy. But lately I've noticed some of the bikes' rubber grips are getting stickier, likely from the weathering. Would like to see them give them a little bit of loving. Other than that, everything seems to be alright. I don't expect much, but I'm not paying much either. read more

2nd-year Divvy rider. Recently renewed. Pros - Perfect for commuting around the downtown area (especially between trains) - Decent number of docking areas - Transit App gives accurate, up-to-the-minute info CONS - Heavy. A bit of a workout to use - No guarantees on availability of bikes or open docks. Stay vigilant - Only 3 gears, and 1st gear is pretty useless. read more

this company is a scam. they never refunded me and charged me for using a bike for 24 hours when i couldn't even remove the bike from the dock. i had to make multiple phone calls to request a refund and it never happened. do not trust them. read more

I live on the Southside. Divvy does not effectively re-stock its bikes outside of Hyde Park. I emailed customer service daily with screenshots of the app showing ZERO bikes in my neighborhood. If you live south, do not buy the annual pass. This company is not committed to giving Southside customers the and level of access it gives to those who live in more affluent communities. Divvy demonstrates, via its abject lack of customer service, that it's presence south of Hyde Park is merely to GIVE THE APPEARANCE of being committed to diverse customers. Sad. read more

My wife and I rented bikes for the day on 11/03. The lock on my bike was missing. I didn't know it was supposed to have a lock. I must have missed that detail in the 69 page rental agreement. Parked bike at the rack at the Navy Pier and it was gone when I came back out. It was returned to the company a few days later. Company stole $272.50 from my account and refuses to refund it. read more

Absolute scam. Do NOT provide credit card information to this company. Stands do not check bikes in appropriately. We were told our bikes were not returned and we are being charged for a lost bike! We even have documentation of the return! Customer service is a joke. Fraud alert! Completely criminal! read more

Very bad customer service. Much less quality than other sharing bikes companies in other cities. Some stations are always empty and they don't add bikes. Useless in the majority of the time. The bikes are very heavy and almost always non functional. They don't fix the bikes. The seats are always stuck. read more

Plenty of stations, sturdy bikes, and it even costs 2 bucks less than Austin's ($10 a day vs. 12). Getting started with the system can take a little getting used to, but you'll be fine. Once you've got it down pat, enjoy it! I cruised all over the Lakeshore Trail and Lincoln Square on a Divvy and it was great. read more

Divvy customer service is unempathetic and cool don't care less about its riders and their needs.

Paid for an annual membership however I have not been the most satisfied as there are either no bikes available at the 2 stations on my way to work or the bikes will not unlock (both classic and ebike). read more

Haven't ridden a bike since I was a child but took the risk and rented a divvy with my fiancé. Divvy stations are all over the downtown Chicago area so you never have trouble find a rental/return station. Super easy to rent at the stations. Go to www.divvybikes.com to read all about it and sign up for a $2 off coupon. Definitely something we will do every time we are in the Chicago area. read more

Divvy - What a great way to get around town - Bike Rentals Near Me

False advertising. Do not go here if you think you can do a bike down the lake, or anything of significance in the city. We had a nice surprise waiting for us when we got back home on our credit card bill. If you actually want to enjoy the bike and experience go to another vendor (bike and roll, Bobby's bike hike). Despite fewer drop off locations, you could cab to these places, bike, cab home and still be cheaper then the crooks at divvy. Needless to say, a lot better bikes that are actually looked after and guaranteed to have them there, unlike divvy stations. Rule of thumb to spread around: If walking down the streets of Chicago, avoid the light blue bikes at all costs. read more

I loved divvy when I had an account, great for getting around the city and the bikes are fine (I've only ever used the regular cruisers, nothing motorized). Now however, I'm annoyed because several times in the spring (and just recently again) I've tried to update my account but payment is consistently refused and/or the website freezes or errors out, both desktop and mobile. This has happened to both my partner and I on several occasions. Even after my bank denied payment and I approved it, the website has blocked me from using that card ever (?) again, stating the card is "ineligible for this offer", so then what? After two valid cards failing I was in no mood to call support because I was late for where I was going by then anyway. I wouldn't be as annoyed and would still be attempting to update my payment instead of leaving a bad review if it was still $75 for a year, but at $120 I'll just keep that money or buy myself a cheap bike. read more

Buyer beware! "24-Hour Pass" is not a 24-Hour Pass. You will be charged an additional fee if you do not return the bike within 30 minutes. It's in the fine print, just below the big lettering that says "24-Hour Pass only $9.95!" That slightly smaller print that says "Unlimited 30 minute rides" is actually a warning. I know it seems like it's saying you can check the bike out as many times as you want as long as you keep rides to 30 minutes, but it's actually saying, "you better return the bike every 30 minutes or you will be charged MUCH MORE than you think you're being charged." It's all spelled out in slightly misleading terms right there in the fine print. read more

Divvy is a great program. I used it for a day while visiting Chicago. After spending the first few days of the trip paying $5-$20 for every Uber trip, this was an incredibly cost effective way to move quickly between locations (my AirBNB in Wicker Park to downtown, then all around there). Yes, the 30-minute limit is dumb, but with stations everywhere and a really great app to find them for you, it's mostly just a mild inconvenience. They're not the best bikes and I had issues with some of the codes I was given, also it was raining, so the bike seats were nice and wet. However, my main issue is that there are no helmets (as I'm used to having available with Seattle's now debunked bike share program). Divvy is a program from CDOT, whose mission is to keep transportation safe for users. In addition to no helmets, the streets and drivers are not very bike friendly (although some streets do have protected bike lanes, as a tourist I didn't know which ones would have them or not) and it didn't feel very safe. These would be best used on the lake front trail (and even then, you should wear a helmet), but honestly if I was close enough and just going to stick to that, I'd go with Bobby's Bike Hike, which provides a helmet and a lock with rentals. Bring your own helmet if you can (which defeats the convenience factor Divvy is going for) and remember to keep it at 30 minutes. read more

Great for getting around in the city for short rides. Remember to dock every 30 minutes if you are exploring (or you will be charged per minute), otherwise buy a daily pass. Seems like almost every time I ride there is something wrong with the seat (not staying at the correct height) or the pedals click. Could be better, but again it is a cheap and effective way to get around if you don't want to rely on public transportation. read more

I'm a huge fan of Divvy! Thank you, thank you, thank you Divvy. I'm a Realtor who specializes in luxury leases, so I am constantly running from one building to another ... sometimes 5 showings in a row. It is so convenient to hop on a Divvy even if I'm just going 1 mile. Yes, if you are a bike snob then you will probably complain about the heavy bikes, how they don't have 72 gears, blah blah blah. But for me, it's a great option. I think I've had over 200 trips this month. The price is also AMAZING! I think I only paid $99 for a year. A YEAR! Last year I definitely had at least 500 trips, and will have way more this year. Yes, there is some validity to the concerns re: customer service. They do need to improve that aspect of their business. But I've noticed they are improving ... the seats are better, there are more Divvy bike ambassadors out on the streets ... I even caught up with a Divvy electric bicycle trailer train (3 cars!). So despite a few minor complaints, I seriously don't know what I'd do without Divvy. FIVE STARS! read more

Picked up 2 bikes with hubby. The kiosk had issues, but we managed to get our bikes. The bikes were in good condition and because they are cruisers anyone can use them! Having access to bikes when visiting a city makes for a totally new experience. You really get a feel for where you are. read more

I took advantage of a promotion Divvy had given one weekend. The deal was two free rides over the weekend. This was great because I had not been on a bike in a while and wanted to ride. I went to my closest Divvy station, Western and Leland, and approached the kiosk to sign up for the bike. After a few prompts I was assigned a code that printed from the kiosk. I chose a bike and typed in the code and the bike unlocked. Upon grabbing the bike I noticed it was heavy,quite heavy. This thing was a tank. Ready to flatten down Chicago, I jump on board and start cruising. There's a basket in front, lights that automatically turn on when riding too. This tank was decked out. An adjustable seat and three gears settings to choose from. This tank wasn't so bad. It also had a nice cushy seat that absorbed all the potholes I encountered along the way. I rode to my destination and locked the bike in a new Divvy station and I was on my way. Albeit, a little too "tank" like for me. I love the concept and easy accessibility. I think Divvy is great and an awesome contribution to Chicago. It's good to see all those blue bikes cruising around. Way to go Divvy! read more

Divvy - The Divvy bike. Western and Leland. - Bike Rentals Near Me

Great if it works, BUT a word of warning: if the bike station's internet does down and doesn't record you've returned the bike then the corporate office automatically blames you and charges your credit card the lost bike fee (hundreds of dollars). The bikes my wife and I returned to the station at STREETER DR & GRAND AVE was never recorded in Divvy's system because the station's connection was down, and when I called corporate to clear this up they REFUSED to clear the charges and accused me of stealing/not returning the bikes, when it was actually their system's fault. I had to walk back to the station, and thankfully there was a Divvy site worker that remembered me returning the bikes, and he called the corporate office and cleared it up for me. If that worker wasn't there to vouch for me, I would've gotten charged hundreds of dollars when it wasn't even my fault. In short, DIVVY's CORPORATE SUPPORT SUCKS AND ASSUMES YOU'RE THE CRIMINAL UNLESS PROVEN INNOCENT. I've had much better bike sharing programs in other cities; AVOID CHICAGO'S DIVVY, UNLESS YOU WANT TO TAKE THE RISK OF BIKE RETURN ERRORS. read more

I am definitely a fan of Divvy. I have used the bikes here and there since they have showed up in Chicago. In the last year I have become a frequent user and got a membership to ride to work and it's really been life changing. I really hate public commuting and didn't want to do a 30 minute walk to and from work, mostly because I usually leave my house later than I should and like to move quickly. I'm able to get to work in 10 to 15 minutes on the bike and figured out a route that is mostly bike lanes so it feels safe and less threatening than I previously thought biking in the city would be. It is not a perfect system, on nice days there the station by my house is empty in the morning so I have to walk over to the next test option, which isn't terrible. Every once in a while I notice a bike that needs repairs (the worst is when a seat won't stay up) but it's simple to mark a bike as damaged by simply pushing a button on the dock. If it wasn't for Chicago's harsh winter cold and snow I would Divvy to work every day! read more

As someone that tries to either walk or ride my own bicycle everywhere I go, you'd think that Divvy wouldn't really be necessary. But the more I thought about how Divvy could be used within my own day-to-day city existence, the more it made absolute sense as not only a fun tool to use, but as a time and money saver. Keep in mind, that I don't think Divvy is the best form of bicycle rental for those that are looking to take a bike out for the afternoon and use it for more than a 30-minute time frame. That is not an ideal way to use this system. This system is designed to supplement transportation and provide commuters and travelers a way to get to relatively local points in a quicker period of time - and therefore avoid long time consuming walks, or public transportation transfers, or waiving down a taxi. Not to mention saving people a lot of money. On a very typical work day (for me, Monday through Friday), I try to walk to work as much as possible. Its a good calorie burn and is free. It is approximately 3 miles each way and takes me around 45 minutes each way from door to door. On days when I am running late or if I don't want to deal with poor weather for too long, I can walk to either a bus or a train and get to work in about 30 minutes, +/- 10 minutes depending on my timing and how traffic moves. In terms of the time it takes me door-to-door on Divvy from home to work, it is around 20 minutes. Looking back on the times where I take the train or bus, even just one way for the day, the cost to me is $2.25. Walking obviously costs me nothing. Are you following me so far? Because a large part of the value of this system is in the cost savings. Even for someone like me that might only hop on the bus or train four times in a week - that is still a cost of $9.00 on that nifty Ventra card (I can tell you just rolled your eyes at the mention of Ventra). $9.00 per week x 50 weeks a year (both for simplicity of math, as well as I do take vacation time) = $450/year on CTA costs. Remember- that is only four trips a week by bus or train; most people utilize it much more than that. Let's say that I can supplement just one CTA trip per week out of the four I'm taking now by utilizing Divvy. Assuming I do that and buy the annual membership, which is a whopping total of $75/year and provides me unlimited access to their system (free rides up to 30 minutes)- the savings of $2.25/week is $37.50 annually after you take out the cost of the annual Divvy membership. That's simply just one CTA ride per week. When you consider how Divvy is actually quicker for most people that normally take a train or bus for a relatively short ride (four miles or less, lets say), that savings will go into effect at a much higher rate for most than $37.50/year. Even if you focused on only Divvying during the most ideal weather, and you get three total months out of it (only 25% of the year), you are still saving about $4.50/day (two CTA trip costs), multiplied by 22 working days in each month, and that is a savings of $222 over the three months after you take out the cost of the annual membership ($75). Which brings me back to my own usage of Divvy. Another cost savings for someone like me that actually has two bicycles at home and ready to be used at any time - maintenance. Especially the type that creeps up when using your bicycle during bad weather. I don't have to worry about that when it comes to using the Divvy system. Another aspect is the convenience of locking the Divvy bike at a station and walking away. No need for intricate lock set ups and finding secure lockup spots. For someone like me who has had multiple bikes stolen, this is one of those things that makes this system convenient. The handlebar basket fits my laptop bag perfectly, and you can strap all sorts of bags up front to carry back a small load of groceries. My wife always fits her purse snugly up there as well. In summary- this is a wonderful program to help supplement and quicken commutes for those that either walk or rely on public transport. It isn't a good system for bike rental (in which trips are going to take longer than 30 minutes). While the interface on the kiosks might not be ultra quick- you can avoid that altogether with a membership (you get an electronic key instead of relying on codes provided by the kiosk). The bikes are built for comfort and transport, and therefore aren't very fast- but absolutely comfortable and durable with protected brakes and hub gears. The bikes are designed to be ridden with any form of clothing year-round with chain guards are solid and the fenders are very effective. Lights automatically light up, and a bell is provided for safety. Go ahead and spend $35 and get yourself a fitted helmet to compliment that Divvy membership you ought to take advantage of now. read more

If I could give no stars I would. Ok so the concept is nice. Won't go into detail here as it's already described by other yelpers. $7 for 24 hrs as long as you dock the bike within 30 mins. So I live next to my dock. Took the bike and rode around the park, would dock after 20 mins and ride some more. I was charged $120. There was absolutely NO WAY I biked over 30 mins as I would set a timer on my phone. After reading other yelpers' reviews about Divvy's customer service, I just called my bank and said my card was stolen and to return the $120. Why get myself even more riled up by arguing with useless Divvy customer service reps? Thank you to my bank for fraud protection services, because Divvy is definitely doing some fraud here. Divvy, there's a lawsuit coming your way. You won't get away with these ridiculous fees forever. read more

I LOVE Divvy! My $75 annual membership gets me unlimited 30-minute rides on these bikes, which is about all I need a bike for in this city. I love riding to-and-from my house to various bars, restaurants or classes at DePaul and Divvy gets me there quickly, comfortably and conveniently. For where I live, there are Divvy stations everywhere. There really isn't a reason you should use a Divvy to go from your house to a bar or something because you can just pick it up by home, drop it at the bar and get back on again and go home when you're done. No worrying about locks, finding a spot to leave your bike, which can be especially difficult in Logan Square or the DePaul area since everyone has to lock their bikes up. Just bring your helmet and your Divvy key and get on your way. Membership is awesome because there's no codes to worry about, no receipts to print - all you do is stick your key in the bike you want and take it out. I got on my bike in about 30 seconds while my friend was still typing in her information to rent the bike and get her code for access. Super convenient. All of the bikes are in good condition and, as others have mentioned, it is always smart to check the condition of the bike before taking it out. Just make sure the tires feel full (they should be hard), there's no noticeable damage to the body and the handle seems straight. If you think there's an issue with a bike, you can report it to their customer service and they'll take care of it - awesome! I am so glad Divvy came to Chicago. It is a great way for residents to get out and exercise and it's an awesome way for tourists to cheaply and conveniently rent a bike for a day and bike along our lakefront, in our parks and all around the city to get out of the Loop for a bit. I think other cities (Paris, Barcelona, London) have rolled out these programs to mixed reviews because they're only available to residents of those cities, which completely eliminates a large market of people willing to pay to rent a bike. Divvy has done a good job making this equipment accessible to almost everyone in the city and I think they've done the rollout the right way so far. Hopefully they will now move bikes into areas north of Lawrence, west of California and south of 35th streets - people ALL over Chicago need access to these bikes, especially in areas where public transportation is lacking. read more

Bike Share Stealing: 10/1/2013 If a bike i stolen or lost, the renter is charged a fee of $1,200. This company is designed to take all that can be taken. This poorly developed, profit seeking company is built to squeeze too much money out of unaware tourists, travelers, and normal city patrons.With the strange service fees, the need to 'Dock' every half hour, and the unavailability of maps locations. This consumer service, Divvy Bikes is a company not focused on allowing people enjoy bike nice bike rides through the city of Chicago, they are in it to swindle. YES, they do have a few stations, but no way to find them. The stations have small and difficult to read maps. even a savvy city goer can get lost reading them. Why aren't there indications on the bikes, and the bikes themselves are unnecessarily heavy and not only difficult to maneuver but are very uncomfortable. Bikes should be cheap and light, right? In Amsterdam, bikes are made cheaply and recycled. Everything seems to work out there. Divvy is not build to be a consumer service. They're regrettably out of the country customer service call center allows for no interactions with any persons of the city of Chicago. How can someone possibly help me from another country if I am from another country? So what do these options leave me with, I would have to download some sort of smart phone tool. Yes, that is very convenient for about 1/3 of the population of the city. I don't think I have to tell you what third that is, all someone would have to do is look at where the bike stations are located., and look at the map of the minorities of the city of Chicago. I Am not even getting into the fact that this bike sharing system is not geared towards the very people of the city it might actually raise the quality of life for, but there it is. So I am stuck without a smart phone, I cannot figure out where the stations are and as it would turn out, the closest station to my house is two miles away. If this company wasn't just interested in making money, the customer service center would have refunded me mine. I had to go home and charge my phone just so that i could find out that there was no station close to my house. No maps on the bikes, and no maps on the stations. It was an uncomfortable night, and because it took me over an hour to find a station to drop the bike off at, I was charged double. Not including the cab ride I had to also take the rest of the way home. When I confronted the customer service center they offered to refund me half of my extra fees. This company is built to steal. The only reason Divvy is having a little bit of success, is because they have no competition. Divvy took a good idea and built a company that is too profit seeking, and poorly run. As soon as another bike company puts up stations around the Chicago-land area Divvy Bikes will be out of service. read more

The Divvy Bike is an absolutely phenomenal idea, if it worked. My issue is not with the bike itself or the 30 min time limited before you have to swap out your bike for a new one, but mainly for the customer service and overall dependability of the system. I understand that the bike provided by divvy is going to be a durable bike for casual riding, but the unpredictability of the system managing the bikes makes it not worth it. My first time using Divvy I followed the instructions and wrote down my code, but when I entered it into the bike system it didn't work, at this location the little paper receipts were jammed so I was unable to get the paper copy to verify the code. When this happened I tried dipping my credit card back into the machine to get a new code to appear but it said I was already at my limit of codes, so I called customer service. They told me to wait 5 min and try putting in my credit card again to get a new code, which resulted in the same error message. After calling customer service again and explaining the problem they said there was nothing they could do, so I purchased another code. The next day since I rented the bike in the evening and it lasts 24 hours I thought I would take a bike out during the day. I went to 4 stations before I found a working station to rent a bike from. Each station had bikes but when you tried to get a code it said this station is currently unavailable for pre existing purchases. Again customer service was called, but they said that no one would be available to look at it for 12 hours. My first experience with Divvy was so bad I went out and bought a bike to store at my apartment. Not worth the hassle. read more

I blame the failure of *both* of my recent romantic endeavors on the lack of Divvy access in my neighborhood. We've all been in relationships that were too close to call. The kind of romance that never really gets a chance to grow before being pushed over the edge by difficult circumstances, bad luck, and the lack of northeasterly diagonal roads on the north side of Chicago. There are no Ravenswood-style women in Avondale or Logan Square, but without such diagonal roads the Avondale-Ravenswood relationship is doomed from the starting gate. For all the convenience of the CTA, what should be a 30-minute bus ride becomes a 45-60 minute bus ride with the transfer. A Divvy bike, in contrast, could get an Avondale man to his Ravenswood lover in 20 minutes flat. And what Ravenswood woman doesn't want her man to arrive in 20 minutes flat, just like a Dominoes pizza? A few days ago, Divvy opened up a station by the Logan Square blue line. This signals new hope for the so-called CTA Transfer Relationship. If that station had been there a year or even six months ago, I would've had to think of something else to blame for my failed relationships. So last weekend I rode Divvy for the first time. It was the time of my life. I rode to the lake shore, to the north side, to the south side. I even rolled through Englewood where I found the people much more pleasant than I could have expected... one gentleman greeting me by a wave and another (a pastor?) by the tip of a hat. My real life-changing moment occurred when (thanks to my limited eye-hand coordination), I accidentally veered off the sidewalk I was illegally riding on, to avoid striking a pedestrian. It was then that I noticed how smoothly Divvy handles off-roading. So I continued climbing the hill, then hurtling down concrete steps, and even weaving between saplings just like Finn Christian Jagge through slalom gates. Divvy is just wonderful, and now I am truly a happy man. So happy that I don't even need a woman anymore. read more

Someone was allowed to take a bike and lock it to my property gate blocking off two cars!! Divvy/ Lyft representatives were called FIVE times and three emails later - nearly TEN days and no response!! They keep promising to get someone out there to remove it from my property- this is insane!! I was even hung up on from the company after trying to nicely ( although I'm majorly frustrated) to ask that I wait on the phone when they email the group responsible to collect bikes- yep, can't phone anymore according to them. This company needs to go out of business. read more

I was excited about using Divvy with my family this last holiday weekend but I kinda regret us using them now. Broken stations, full stations, empty stations...we barely had a smooth experience and in the end just gave up and walked. I thought it was $19.90 for two bikes but now we have been charged $27.90. At least twice we had to wait 15 minutes for people to get through the machines and get their bikes out so we could put our bikes away and I'm sure this is where they got us. It's a great concept but a broken system and I won't do it again. read more

***SCAM*** This company will steal from you (I was charged $125 which is more than the cost of an annual membership). They don't provide proof of returning the bike so they can charge you whatever they feel like. In my case they charged me for 30 hours when I used the bike in 30 minute intervals. It's your word against theirs if u try to dispute the charges with your credit card company. Class action lawsuit coming your way Divvy. read more